Very classy, clean and well stocked lounge. Also a great location in the middle of the H and K…read moregates in Terminal 3. WiFi password is currently "citiexeccard". Bathrooms were clean, didn't try the showers. Tables cleared often. Food was very decent here in the afternoon. Fairly large lounge with comfy seats, work areas and cafeteria style near the kitchen area. Had a ceviche station during my visit. No bar, but champagne, wine sections, and a nice wall of European style self-pour alcohol section. Freestyle Coke machine and coffee and tea in multiple places.

Spent a few hours at this Flagship lounge both to and from London. Outbound the lounge was…read morerelatively quiet and not too crowded. We were able to nab some nice seats with a view of the runways. The serve yourself bar was impressive as was the selection of foods. When we arrived on our trip home the place was a zoo. It was almost impossible to find a seat but we able to find some after we took a shower. There are not many but the showers were quite nice and very large. This was a big plus since we had hours to kill after a long trip from London. Compared to some of the lounges outside the US it is not quite up to those but it is better than the standard US lounges.

The buffet food choices weren't as diverse as I'd hoped and there was a waiting list for the…read morerestaurant so all told I was a little disappointed in the O'Hare Polaris lounge as compared to the ones at Dulles or Newark. (Both warm protein dishes were in a lemon caper sauce and I'm not a caper guy.) In general, the lounge was clean and the staff were friendly. The woman in the daybed resting area was lovely.

Coming here always goes well beyond my expectations, from the greeting to the dining experience to…read morethe comfortable seats and clean restrooms - I can picture myself living in this lounge!! However, they do close at 9:00 p.m: normally but they will extend the closing time if there are delayed flights and this is what we experienced. There is a main bar and a speakeasy type smaller bar that I prefer to go to. The shower rooms are excellent and very clean and are maintained very well. So enjoy the food, the drinks, the wait (you won't mind waiting for your flight). Thank you to Charlie B. For coming out and greeting us on this visit!! FYI, the Polaris at EWR is just as equally nice. But that's another review. :)

Nice smaller alternative with great features…read more This new United Club in Terminal 2, Concourse E, Near Gate E7 is not to be confused with the larger and older United Club in Concourse F, Across from Gate 9. There are four Framery privacy pods. Two with adjustable seats and desk tops and two without seats in a stand up desk configuration. These pods are quiet and have charging capability (1 USB-C and 1 115V). Overhead lighting is fully adjustable along with the front facing lighting for video conference calls. There is also an adjustment for the ventilation fan however I have found that, even on the highest setting, they can get warm. There are most of the same food options as the F9 location but on a smaller scale. There are self-serve options for soft drinks and coffee. In lieu of a tended bar, there is a self-serve bar with an assortment of juices, wines and beers. Like most United Clubs, there isn't a whole lot of interaction with the staff. That said, they all seem friendly enough and this location is clean and well maintained. Would I go back? I've actually been to this location a few times now and like it. So far, it's a quieter alternative to some of the other locations.

The United Club near gate E7 is better than the bigger ones at the B and C gates if smaller crowd…read moreis more important than varieties in food and drinks. It is a long narrow space where the front is less used since refreshments are at the far end. Finger foods like canapés, sandwiches and wraps are set out on a sideboard. Alcohol is limited to self service beer and wine in an adjacent room. No mixed drinks are on offer here. There are different seating arrangements including phone booth like cubes for more private phone conversation. This new lounge takes the load off the one near F9 and has a more tranquil vibe than the packed elbow to elbow ones in Terminal 1.

This is a pretty basic airport lounge. The food is limited to cold items from the self-serve…read morefridge - sandwiches and pasta salad. The drinks are also self-serve - beer, wine, liquor.

Date of visit: October 2, 2025…read more To call this a lounge is a bit of a stretch, it's the size of a fitness club's locker room and is lacking in many of the amenities that you find at other lounges. Given the small size, it can be hard to get in--this was my first visit and third try--and the food options are not great, but I was actually okay with the banana chips, M&M's, and Coca Cola that I had as I had a very long travel day and needed the fuel to keep me awake for another 20 hours! I imagine that once upon a time this lounge fit in with the rest of Terminal 5 in its dowdiness but with the bright shiny new section of gates, this is desperately calling out for a remodel. Staff is a bit surly at times ("Can you put that chair back that you moved?," a staffer yelled out to a departing guest) and do not do any meaningful guest interactions. If you keep your expectations low and have a backup plan in case the joint is full, this is a place to pass the time for a bit before your flight.

As far as airport lounges go, this one's okay The main thing to know is that it is a very-very…read morelarge lounge. The reason this lounge was designed as such a large space is due to the fact that there's a lot of people in here. That's just something to keep in mind as a basis for your understanding. In terms of design, this lounge has various types of seating. They have the more comfortable chairs located throughout the various rooms at this lounge. They also have numerous seats that are associated with tables. This is probably best for people like myself, who enjoyed grabbing a quick snack, and having a drink, before it's time to board the aircraft. They also have long desks with charging ports set up for those who want to get some work done. Plus, there are some self-standing seats spread out throughout the lounge area. In terms of food offerings, they have food buffets on two ends of the lounge. Both of these buffets offer a unique blending of Quick-Food, as I like to call it. Is pretty good. I will say, that I've never been disappointed in what they offer. You can always find something to suit your pallet. In terms of drinks, they have drink offerings at both ends of the lounge, as well, in association with the food buffets. There, you can get your expected soft drinks, coffee, and water. If you want alcoholic beverages, you have to go down to the one end of the lounge, where they have a bar. There, they generally have two bartenders. Each of which is happy to give you whatever you want. They often mix drinks, beers, wine, and all that kind of stuff. Many of the drinks are all free. But, if they are, be sure to throw the bartenders a tip. I think that's an important gesture. Some people decide to sit along the bar while they enjoy their drinks. I guess they are just type of people who enjoying hanging out at bars. I don't find out all that comfortable, or appealing, as you're basically elbow-to-elbow with somebody, you don't really know. But, that's just my personal opinion. If I have one complaint about this lounge, it's the fact that it's not really set up for the first class domestic passengers on United. Whereas, is you are flying internationally on United, they use the Star Alliance lounges that are specifically designed for its first and business class passengers. In terms of this lounge, pretty much anybody can get into it, simply by paying a sixty dollar fee. Thus, you get a whole lot of people, Just overwhelming space, without a lot of decorum. Overall, I've been in much better lounges, and I've been in a lot worse lounges around the globe. There's not much to complain about this place, you just have to expect that there's gonna be a lot of people. I have seen it at times midday, when people can't even find a single seat to sit in. So, just keep this in mind.

I came here towards closing time and was able to grab a quick snack and some drinks…read more Bar staff was really nice and he made me a few drinks that were quite nice. It was pretty quiet when I stayed, understandable since it was late. I would assume it gets pretty busy. Washrooms are nice and clean.

Due to an unexpected longer than usual layover I was able to try out the United Club at Concourse…read more Unfortunately this was not my best experience in an airport lounge. When I entered I was quickly greeted and the United chicken staff were most gracious. However once I entered I realized that it was quite full and the food items were not being restocked. In fact it was almost empty. I was also kind of disappointed that the bathrooms weren't kept up as much as I would have expected for a club lounge. Overall I would reconsider going to this Lounge again.

United loyalists and any time we find ourselves departing E or F concourse-this is our lounge of…read morechoice. Food at two stations. Bar in the middle. Seats of all types through the sprawling g lounge with sweeping views of the planes at the gates. Quick walk to yours and off you go. Safe travels

Spent a good amount of time here due to a 6hr weather delay. It got very busy but there was still…read moresome space and people come in/out a lot here. Full buffet with some decent food items, coffee, tea, lemonade bar, and a real bar at the end. Showers are available and the bathrooms are clean and have full ceiling to floor doors. One of the biggest things is, if you fly out of Gate 11 next door, you can board the plane directly from the lounge. There is also a dedicated Delta desk inside, who can help you with flight changes.

Nice and decent Skyclub in the Delta section/terminal of the ORD airport…read more Go to the way back and they offer Chicago style hot dogs served out of a cart and "dragged through the garden!" I like how they had Real plates and silverware as opposed to the more common paper plates and plastic ware. Nice seating areas some more private than others. They also have Showers here. The workers keep up as they have nice, Clean bathrooms. Polite staff.

The club attendants at B6 were great very knowledgeable. Diego, Andy, Monse were exceptional very…read morehelpful and patient with my many questions. Will be recommending everyone to attend the terminal 1 B6 United Club. I have been to quite a few lounges and by far Terminal 1 B6 United Club is one of the best highly recommended

Note 1: This is for the United Club's B-concourse location…read more Note 2: Linux users: after connecting to WiFi: wifilogin.united.com. Could not go to any website without going here first. This is my first experience with an airport lounge, and frankly, I could get used to this! That said, while markedly nicer than waiting by the gate, the experience wasn't perfect. There is free food, coffee, and Coke products available. The food involved a hot entree, a couple sandwiches, soups, salads, snacks, nibbles, and desserts. There is also coffee, espresso beverages, and a Coke machine. The quality of the items was adequate. Since airports aren't usually gourmet destinations, I happily devoured everything on my plate. Happy that one is not relegated to McDonald's and can opt for something healthier.a Speaking of which, while you are free to go up as many times as you wish, the plates and cups are very small, needing several visits for those like myself, who have a black hole within their stomachs. Perhaps this is to encourage people to keep their goodies in the lounge, rather than take 16oz coffee cups onto planes. It would still be nice to have larger plates, so I save my steps for the terminals rather than making repeated trips to the buffet... especially since I don't want to leave my property unattended. In terms of the lounge itself, everything was very clean. There is ample seating, and there should be a spot available, but expect to share the lounge with many others. While both the armchairs and [high] chairs are firmer than I'd like, they do beat out terminal seating overall. Also, while not needed by me, I respect that they have "phone rooms" for those who may need to take a private phone call or attend a work meeting. A private room is more for you, though, as the lounge is more chill, without the hustle and bustle of the terminal. Finally, there are plenty of outlets throughout, and the WiFi is faster by miles. All the staffers in the lounge, from those who check you in, to the bartender, to those keeping everything bussed and clean were fantastic! I was about to dust my hands off and leave four stars... that was until I realized that they have an open bar! There's nothing like starting a trip with a drink to get in the mood. Sure, it isn't really free being included with the ticket price, but if I'm already paying for airfare, not having to pay $20 for a small and weak drink is a phenomenal bonus. Last but certainly not least are the restrooms: These were much cleaner and nicer than the rest of the airport. Think of a nicer mall as opposed to "airport." Final verdict: I can now see why lounge access is such a wonderful perk of either non-economy seats or certain credit cards. I love airports because of my love for travel and airplanes, not so much everything else. The United Club is great for making that which stands between TSA and being in the air more pleasant.

Surprisingly not the best experience on my return flight home. Not all of the volunteers abide by…read morethe same standards for access - disappointing.

Spent 2hrs here flying from MEX- CAE. Great service, appreciated somewhere nice and comfy to go…read moreafter a long flt. The volunteers are here 24hrs at this location. They don't have any healthy food, jus the basic sandwiches, cookies, ramen noodles, and lemonade. I just needed the close my eyes in a safe environment. Again, I thank everyone for the donations and all the volunteers!! They were very friendly and helpful during my stay.

It's a local bar that has a location in the airport. I've been here a few times while waiting for…read moreflights. The food is variable, but the staff has always been very friendly and attentive. It's also confusing sometimes - not just here, but other restaurants on the airport - whether to use the QR code or wait for a server. I've done both, and really appreciate the human connection for sure. That said if you have time this is a good stop.

Our server Rosie was great. The food on the other hand, nothing to discuss there…read more I will share the highlights. - Sister ordered a glass of Cabernet, it was rancid - BIL ordered Bee's Knees - Sister ordered beet salad with arugula. Arugula was old and slimy - BIL ordered chicken sandwich with fries, it was 3.5/5 Rosie was wonderful about everything. I understand we are in the airport, but Publican is known for quality, so this was disappointing.