This is a pretty basic airport lounge. The food is limited to cold items from the self-serve…read morefridge - sandwiches and pasta salad. The drinks are also self-serve - beer, wine, liquor.

is there a zero stars?…read more the hispanic lady working the front desk at around 12pm on Dec 26, 2025 is possibly one of the worst customer service and all around humans i have ever come across. clearly a line waiting outside that was being helped by the previous gentleman, who was letting people know information, asking us to line up and that he was letting one in one out due to capacity issues. once this lady came on she just yelled from her seat for people to line up to the left and then yelled constantly to ensure the door slid close. she then sat at her desk while 10-15 people left the lounge and said nothing to anyone waiting in line ti get in. after watching her have a 10 minute conversation with another worker and a few mor people came out i popped my head in and asked, "will you let us know when we should come in to check in" and her response was "no. i don't have a line". which males zero sense since she yelled at us to move the line to the left. an absolutely joke of a customer service worker and likely just a truly horrible person all around. good luck. also, this lounge is truly awful on top of it all. half the machines were put of service, barely any food, and it's basically a spot with chairs, might as well just stay out in the airport area.

As a frequent flyer on American Airlines, I often find myself visiting Admirals Clubs before my…read moreflights at airports with an Admirals Club or a partner lounge. While the clubs used to be spacious with decent food and drink offerings and excellent service, the clubs have become much busier with fewer seats available and average food and drink options. It seems that everyone has access to an Admirals Club nowadays and brings their entire families. With that said, this particular lounge is one of the largest locations I have been in, and there are many places within the lounge to relax, do work, grab a snack, or anything else. In fact, for such a large lounge, there were surprisingly open seats here and there where I'm used to smaller lounges without any open seats. There is comfortable seating as well as bar seating and table seating. Also over the last year, I've begun to see the efforts made to improve the Admirals Club membership which includes complimentary hot food throughout the day from soups, Mac and Cheese, sandwiches, meatballs, and breakfast items (not all at once though). There are charcuterie offerings, dessert trays, a salad bar, hot and cold non-alcoholic drinks, snacks, and then house drinks. You can pay more for premium drinks and prepared meals. Access to the lounge is easy to get whether through the Citi Executive World Mastercard with free access for you and up to two guests. You can also pay $175 for up to three authorized users each receiving their own lounge access (with up to two guests). Also, One World alliance flyers with a certain status can access Admirals Clubs. There are also Flagship Lounge and Flagship First Dining locations, which offer much more than just Admirals Clubs. I'm confident that making it easy to get Admirals Club memberships has led to lounges being overcrowded though now that you have to pay for authorized users instead of getting them for free in recent years, that may help. You can also redeem AAdvantage miles for membership or access to the Admirals Club. This specific lounge is also connected to the Flagship Lounge, which is a special elevated American Airlines lounge complete with Flagship Dining options. I look forward to testing this out sooner than later on a future layover at ORD.

Sitting in a lounge waiting for a flight is a much more pleasant experience than waiting at the…read moregate. This admirals club lounge is on the 3rd floor, flagship lounge on 2nd floor. The admiral club has a relatively large area, we prefer to sit at the tables on the left side. A quieter area to sit is located at the chairs to the right of the staff desks, the bathrooms in that hallway are less busy as well. Food options for lunch on a Saturday with very tender and tasty beef, mushroom risotto. There's also salad, fruit, prosciutto, two types of soups, dessert, coffee, tea, and other drinks. I appreciated the option of oat milk for the coffee area due to having lactose intolerance. There's also two bars in the lounge - we didn't partake in any alcohol. There is relatively fast WiFi in the lounge on- there are signs with the Wi-Fi name and password. The staff quickly takes plates and cleans up tables, and food is frequently replenished.

Great lounge experience! I used the Lot lounge last week when I was flying Turkish airlines…read morebusiness class. I was so grateful when the ticket agent told me I could use the Lot lounge-my online research had let me to believe Turkish passengers used the (dreaded) Swissport lounge. This lounge is gorgeous! I was here in the morning, so the sun was shining through beautifully (though they appear to have tined windows so the sun isn't overpowering). The lounge was not busy (seriously, there were maybe 3 other people), though it did start to fill up as it got closer to my flight time. There's plenty of seating options-comfy chairs, tables, etc. I took a seat at the bar along the back which gave me a great view of the runway (my favorite!). The food was fine-nothing outstanding but nothing horrible. They did have a decent variety of hot food and cold food, including some Polish items. They also have a fancy coffee machine, which I used to get a latte. They also have a nice bar, and when I was there a bloody Mary station, which was a nice touch. Service was a little slow-there wasn't someone staffing the bar at all times (possibly because it was early morning?), so sometimes I had to wait a bit to get a drink. Not terrible, but I did notice. They had a special for fall, an apple cider mule that was delicious. Overall, a great lounge to use before a long transatlantic flight. It was gorgeous and the food/drink was good.

Been twice now. Hand them my boarding pass only to be told both times only Star Alliance gold gets…read morein which I am. They don't bother looking at their system. Make you get out your phone to show you're gold. Then they're still not happy to let you in.

Not bad. Probably a 3.5. If I had to rate the flagships I've been do I would these from top to…read morebottom: JFK Soho Lounge DFW Flagship LAX Flagship Chicago Flagship Heathrow So, near the bottom of those but certainly better than all the basic Admiral Lounges and their equivalents on other carriers, and much better than Amex Centurions which are overcrowded, style over substance, and often gated by waitlists. This location is spacious like the other flagships but often has a bunch of people in it. The reason Soho rates above the rest is they gate access to One World Emerald customers only so it's a much more relaxed and considered space. This one allows in Sapphire as well so there's a bunch of bodies in here.

Spent the night in the airport because all the hotels within a 20 mile radius were full. Was…read morelooking forward to a quiet, nice breakfast. Lots of us in that situation. So when the lounge opened there was a long line downstairs and for the elevators. I qualify for Flagship given that I am at top loyalty status but didn't realize I needed to specify at the desk. The woman checking in was very rude and when I asked for clarification, she just pushed the button for the elevator. Way to treat people, especially after a rough night.

Coming here always goes well beyond my expectations, from the greeting to the dining experience to…read morethe comfortable seats and clean restrooms - I can picture myself living in this lounge!! However, they do close at 9:00 p.m: normally but they will extend the closing time if there are delayed flights and this is what we experienced. There is a main bar and a speakeasy type smaller bar that I prefer to go to. The shower rooms are excellent and very clean and are maintained very well. So enjoy the food, the drinks, the wait (you won't mind waiting for your flight). Thank you to Charlie B. For coming out and greeting us on this visit!! FYI, the Polaris at EWR is just as equally nice. But that's another review. :)

The buffet food choices weren't as diverse as I'd hoped and there was a waiting list for the…read morerestaurant so all told I was a little disappointed in the O'Hare Polaris lounge as compared to the ones at Dulles or Newark. (Both warm protein dishes were in a lemon caper sauce and I'm not a caper guy.) In general, the lounge was clean and the staff were friendly. The woman in the daybed resting area was lovely.

The worst lounge I have ever been in rated on facility, environment, food quality and service. I…read morereally wanted to like this place because I need to for travel reasons, including O'hare and United notoriously having delays. However, the food was barely edible, processed from K mart food boxes without description of what it actually is, and poorly presented. The staff are extremely rude - every single time I have gone here. This reflects on the company as a whole. You don't see so many staff this rude each time you go unless something is wrong with the company. The staff members also hide their name cards. I have never been able to see anyone's name anywhere in the lounge. Also the furniture is old, not clean and is in worse condition than the facility outside the airport. I have yet to have an on time flight with United at O'hare so thought this would be perfect. But this place is far from special. Outside in the regular airport is nicer.

Even though I was flying first class domestically, I paid $60 to use the lounge. In case you don't…read moreknow where it is, it's located on the first floor, but you take an escalator to the second floor. It's an expansive lounge with a lot of seating, and frequented by many. There are two locations for food and drinks. Alcoholic beverages are served at the bar only, by staff. Restrooms are located near the center of the lounge. Every time I used the restroom, staff was cleaning. They're serious about clean restrooms, which is a positive. Outside of alcohol, they offer coffee, tea, soda, and water. Hot cocoa mixes are packaged. Espresso drinks and soda are machine made. They have a good selection of food. Today's food was Chipotle, which was tasty. They also offered whole fruit, chocolate chip cookies, donut holes, soup, cheese, grapes, loose banana chips, loose pretzels, and bags of potato chips. Flight information for all the United flights are posted on the board. There aren't any overhead announcements, so you need to keep track of time. Otherwise, you will miss your flight.

A very nice lounge. Pleasant staff. Friendly people at the front desk checking in. I think the girl…read morewas Mandy who helped me? She was very sweet. A little empathy and kindness goes a long way. Super clean bathrooms. Lovely bar and nice spirits. Charging stations galore. I love the vegan broth and the artisan cheeses. Thank you!!!

It's ok. As Admiral's Lounges go, this one is clearly nicer and newer. Food options seem a little…read morebit better than the rest of the comparable low end lounges. Staff are basically nice. But, it's an Admiral's Lounge so set your expectations accordingly. You will always come in here and wonder if the trade off between having access to the most basic food and drinks at a bare-bones lounge is worth it vs. eating at one of the nearby airport restaurants; given there's a Tortas Frontera close by, I'd say probably not? Usually when people give high marks to lounges like this they haven't seen what good actually looks like.

WOW. To be fair, this was my first time in an airport…read morelounge, so I have nothing to compare it to. This review isn't based on how great United's is compared to other airlines or this location compared to others. This is just me, being incredibly impressed that this is an option for travel. I was on a later flight and entered the lounge a few hours before closing. I don't feel like the buffet food selection was the best or the most fresh, but that may be because they were so close to closing for the night. I was impressed mostly by the drink options. In addition to the full bar, there was a coffee machine that could make anything you desire, several water stations, and a coca cola freestyle machine for fountain drinks. I really enjoyed the self serve snack station by the bar. The Gardettos style snack mix they serve on United flights are my favorite and I can never get enough. I was excited they have them in the lounge. This lounge was incredibly spacious with lots of seating options. It's a great way to pass the time before a flight, especially in an airport this busy.

Came here before our morning flight to get some breakfast. They have a good selection of…read morecomplimentary drinks and self-serve breakfast and coffee. The food selection was alright. There is plenty of seating and people that come around to pick up your plates.

This has got to be my favorite Delta lounge. My hubby and I stopped here during lunch time. While…read moreit was busy, we still were able to get in and even had a choice of seating to choose from. The seats are very comfortable and there are spectacular views of the planes and the runway. There are lots of chargers in and around the seating area. I also appreciated the ambient lighting. As for the lunch spread, there were two soups to choose from, salad fixings, chicken marsala, penne pasta, mini deli sandwiches, charcuterie board of cheeses and meats, and desserts (cookies, brownies, mousse cups). Drinks included a soda machine, lots of different hot tea to choose from, iced tea pitcher, coffee machine and a full serve bar. You can get complimentary drinks at the bar, but we skipped this. Also, the hot dog cart was out, so if you're in the mood for a Chicago hot dog, this is your spot. The bathrooms were very clean, stocked with fancy soap (Grown Alchemist) and tissue boxes. My husband even opted to sign up on the app to take a shower. He said he felt completely relaxed and ready for the trip home after that. If you've got access to this lounge, I highly recommend it. It totally changed my flying experience to a more zen one this weekend.

The facility is well maintained and classy. The staff was stylish, professional and courteous. I…read moreenjoyed the comfortable seating arrangements. I arrived at opening (4:30) so they had breakfast foods. Egg bake, pork and vegan sausage, hash browns, salad, cheeses, fruits, cereals, yogurts, oatmeals etc. it was a nice selection. I didn't stay long as my flight boarded 20 minutes later but I got to sample the food and observe the place. It was very nice.

This lounge is brand new, clean and quiet! The chairs are so comfortable and the food is classy and…read moredelicious. Everyone working here was really friendly and the service was very attentive. It has a little no food allowed work area in addition to a larger lounge where you can eat. Definitely a comfortable way to spend a few hours before a flight! They also have showers!