My partner and I visited KLM Crown twice during my recent trip, and had vastly different…read moreexperiences. A note for women: there is one bathroom. During busy hours the wait can be up to 10 minutes. I recommend just leaving the lounge to use the bathroom. ~2pm: Waited for two hours to get in. The attendant at the front kept giving different times, citing the boarding of the KLM flight. This was incredibly frustrating and not even worth it, because there was no hot food and the space was mediocre. There was a quinoa salad, turkey&cheese sandwiches, cold bread rolls (with fancy butter though!), bananas, and chips. ~6am: Got in immediately and was pretty happy with the breakfast selection. There was warm toast, guacamole, sliced boiled eggs, pancakes, and an oatmeal bar. The lounge was pretty busy though, so I had to wait a while to use the bathroom. I actually slept in the lounge for an hour and it wasn't the worst. Overall, I'd recommend coming only during a time when they accept priority pass. If they say "come back later", just find another place to go to. It's not worth waiting around for.

Reasonably close to the inter-terminal air tram is KLM Lounge. The times on the Priority Pass app…read moreare not accurate - and actually varies by day based on KLM flights and delays, so you just have to stop by and see if they're accepting Priority Pass. I stopped by both KLM and Air France and the food was identical - same pasta salad, leafy salad, two sandwiches, plastic-wrapped chocolate chip cookie... The lounge prioritizes their own airline customers and offer better hot food options for their own. If you happen to get there when they're about to reopen for Priority Pass, wait in line - it get long quick! I wouldn't go out of my way to go here, but if I happened to be at the airport early and had some time to kill, it was maybe $15-20 saved in free basic food and straightforward to get to especially with the post-security air tram.

We had a very long layover, flying united international for the first time in a very long time. We…read morewent to the regular united club and they kindly recommended we switch to the Polaris Lounge. The united club was full so we agreed to try something new to us. Turned out to be a great decision. The Polaris Lounge was clean, well appointed and quieter. But, the best part was the service. Stephanie welcomed us and when I asked for some guidance, kindly explained how everything worked, where the food was, bathrooms, etc. She arranged for wheelchair service to pick us up and we found a spot to sit and relax. Unfortunately, the seats, while mid century modern beautiful were med century modern incredibly low. We did find some chairs at a table that were more comfortable Thomas helped us clean up a small mess, very graciously and professionally. He also provided additional friendly guidance but in a very helpful way. Eating was a bit of the a challenge but thankfully, every dish was labeled for potentially problematic ingredients! Awesome! All the entrees contained dairy. So, I got some salami, cranberries, sunflower seeds and roasted beans. It went well with my lame stomach and I enjoyed several servings during our multi hour wait. Jason, the chef, came out and served vegan beans and carnitas along with various fixings. He was very helpful working around dietary restrictions and friendly also. Coffee was Italian Lilly brand which makes very nice espresso. I wouldn't say we are experts but this was a very nice lounge experience! Thanks United Polaris! Life is good with a comfortable layover.

United is helping me get off to a good start!…read more 2025 was a rough, sad, devastating year for me and my family. I even lost my Yelp elite status for 2026, but that won't keep me from sharing, just makes me sad. I'm hoping for a better year in 2026...so here is my first review for the year! I am trying to put 2025 behind me and I am starting off the year with a trip. To my surprise we were blessed with an upgrade of which I am forever grateful and we got access to the Polaris Lounge. What a wonderful place to kick back and relax before a long flight! I've only been in the regular United Club up to now, and I have always been curious. They are similar, but a lot less crowded. There is plenty of cozy seating with different options from tables to lounge chairs. There is a buffet like the regular United Club, with snacks and drinks. Plus, there is a bar. In addition to the items like the regular Club, there is a sit down restaurant inside as well where you can order off a special menu if you don't want to go to the buffet (no worries, no extra cost). Moreover, just about all the seating areas have a charging station (of course, if you sit at a regular table there isn't any). The staff is super friendly from the time you check in to the time you leave. They make you feel seen and special. If you have access, I highly recommend to take advantage and relax...even for a few minutes. Thank you United for helping me to hopefully have a better year ahead.

we just wanted to give Renee at the service desk a special shoutout. we were stranded at IAH after…read more3+ hour long TSA line made us miss our domestic flight. Renee navigated our complex reservations since we had separate ones and helped us get on standby when all flights were fully booked. She saved our trip from becoming a total nightmare when we were preparing for the worst The club itself has decent food, including sandwiches, fruits, thai curry meatballs, and pretty good brownies. I must have stress ate at least 4 brownies in one club visit.

I wanted to give Renee V. at the service desk a special shoutout. We were stuck at IAH after a 3+…read morehour TSA line caused us to miss our domestic flight to SFO. Renee navigated our complex reservations and helped us get on standby when all flights were fully booked. She even helped with booking tickets on the next following day's flight in case we couldn't make the earlier one. She saved our trip from becoming a total nightmare when we were preparing for the worst. The club itself has decent food, including light sandwiches, fruit, Thai curry meatballs, and pastries.

This was our first time experiencing the British Airways Lounge. It was spacious, relaxing, and…read morequiet. The food selection could've been better. They mainly had horderves and things you could snack on. The did have an open bar where you can serve yourself which was nice! The service was outstanding. Our server was so attentive and sweet. We will definitely be returning to this lounge.

Outstanding service. Attendant was very responsive and helpful, consistently seeking to help and…read moreassist in whatever ways possible. Drink selection was fantastic with LPGS served as on board along with a fantastic selection of all other beverages and hard liquor. Attendant replenishes whatever you use within a minute of taking it. Food could be improved to include more of a menu and kitchen type items. But what was provided was brilliant, especially the cheese selection! The view is over the road entering the airport which was a shame, but all in all an excellent lounge!

This lounge was v v disappointing. No bathrooms. Dated furnishings and overall presentation. The…read moreseats are showing clear signs of wear and tear. The food was not appetizing. The amount of outlets leave a lot to be desired. The staff were friendly and helpful. But overall I don't think I'll be tiling this lounge again. The terminal is honestly nicer with more outlets and pretty comfortable seating. This lounge definitely needs a full renovation

Swung by around 8pm as we were leaving the AmEx Lounge (which was overcrowded and food was…read moreabysmal). Executive Lounge was a nice change of pace. This lounge is dated, furniture was old and threadbare, carpet has been there since Nixon was president, but the place was empty, the service was excellent and the food was decent. Reminded us of a family owned restaurant. The lady cooking was also refilling the buffet and she encouraged us to try her chicken. Overall a 5 star experience (for what it was, an older airport lounge). Came back at 11pm (when all the other lounges in the airport were closed) and everything that made this place nice was gone. It was crowded, the food was blah, and the service couldn't keep up with the number of guests. Also - most of the online sites are wrong. This lounge is located between D11 and D12 and British Airways biz/first does have access.

Tucked in the furthest corner of terminal is Air France Lounge. I think the time limits are a…read morelittle looser for Priority Pass on Air France vs the KLM lounge. I stopped by both and the food was actually identical - same pasta salad, leafy salad, two sandwiches, plastic-wrapped chocolate chip cookie... I think they use Amazon Alexa on the intercom to tell Priority Pass members to please exit at a certain time. The lounge prioritizes their own airline customers and offer more hot food options for their own. When the lounge is busy with their own airline customers (depending on the day's flights and delays), Priority Pass members need to leave. I wouldn't go out of my way to go here, but if I happened to be at the airport early and had some time to kill, it was maybe $15-20 saved in free basic food and straightforward to get to especially with the post-security air tram.

Of course it's always nice to have a little spot to go to, to get food when you're waiting for your…read moreflight. So this place can't be bad... But it can definitely be better. I feel like the food offered is pretty subpar. And it always feels like it's been sitting out for a while.

Arriving from Cali into Bush airport terminal E was a smooth and quick experience, especially since…read moreI only had a carry-on with no check bags. once we landed , the walk through exit door were automatic and easy to navigate, leading directly towards the arid al pickup area and bus shuttle connections. Everything seem straightforward, and I didn't have to deal with baggage claim delays, which made getting out much faster. The signage was clear enough to follow without confusion, and the flow from the gate to ground transportation was pretty effcient even with other passengers arriving at the same time. Overall a simple and easy arrival back into Houston through terminal E. I would love to get this terminal each time I arrive home. Could be because we had a light passage haul even though we were on a larger craft.

Not sure why I have not previously reviewed this terminal, but better late than never. I've flown…read moreout of here a few times. It's an international terminal (I flew directly to Japan from here.), but it also seems like an overflow terminal, as I have flown United to Newark and Las Vegas from this spot. Either way, it has all the amenities of the other terminals and is right around the corner from Terminal C.

This was unfortunately our worst experience at a USO location…read more Our two sons each selected chips and a sandwich. After that, our oldest politely asked if he could also have a bag of popcorn. The volunteer responded firmly, "That's enough. You guys had too much already." I was honestly surprised by the tone and response, especially since they had only taken two items each. I asked if we could simply pay for the popcorn, but she said payment wasn't the issue -- they just didn't have enough food. What confused me was that there were no posted signs explaining item limits or any guidance about restrictions. Clear communication upfront would have prevented the misunderstanding. We also asked if we could use the microwave and were told no again, which added to the frustration. We donated $25 during our visit, and when I mentioned it, we were told that donation funds cannot be used to purchase additional food. That was surprising to hear. When the shift changed, the new volunteers were very polite and welcoming. However, by that point we felt uncomfortable and chose to leave without escalating the situation. We truly appreciate what the USO does for service members and families, which is why this experience was especially disappointing. We hope this feedback helps improve communication and consistency for future visitors.

What a delightful stop for veterans and active duty in transit. We were greeted by Kenny a…read moredelightful volunteer who served us fresh coffee , sausage egg and cheese croissants and Crumbl cookies. Lots of relaxing chairs and tvs. Have to say I enjoyed it more than the airline club.