This store is absolutely filthy. I entered to purchase peach ice cream my yearly seasonal favorite. But after looking around I was hesitant because of the condition of the cleanliness of the store. The employees were very slow and uncaring about the service they were giving and apparently about the condition of the store. I won't be returning to this store again. It should be closed down. read more

The workers curse and disrespect customers. They don't wear name tags. And the main ones are supposed to be managers. The blonde that eore glasses worked on Thirds. The dark haired with glasses manager that works on first. Treated me so disgusting its unbelievable all because I had a problem with the gas discount. I mean how is a discount when I have to pay full price for the gas. Sounds like scam to me. Even if they said it will be taken off at the pump That's still not saving me money, if I still have to pay full price.U-drive doesn't save me money. And I have spent a lot of money on chil dogs and more., to earn this discount. The price of everything in that store is already unbelievable. And it's the only store open in my neighborhood to buy anything early in the morning. read more

johnny on night shift needs to learn to shut his yap and move faster. there's no reason it should take 20 minutes to get through a line of 8 people when making icecream. bro was bragging to a co worker about how he " always properly cleans his equipment when making icecream " while actively ignoring my group. management needs to have a conversation about mr. johnny about customer service. read more

They have great icecream and the new location is much nicer and well lite. But is you want a shake what you get is nothing compared to how it used to be. The staff .. are young and look sketchy. I ordered a cone but threw it away because the kid dipping it had long dirty hair .. his hair hung so close to the icecream.. it just grossed me out. Plus his hair kept falling in his face so he kept brushing it back with his hand. The hand he didnt wash when he was dipping icecream. Yuck. No way. Go to springboro. read more

After 32 years of living in Las Vegas, I was so excited to go into the New UDF and see if they still made vanilla diet Pepsi. Not like it used to be. I tried to ask a girl a question and she walked away, no one smiled at all. The guy was quite crabby about the ice cream when I went to the counter as he was arguing with another em[;ouyee. What the heck happened to that place. As much as I loved it, I will not go back in. Just thought it would be the same...but, I guess nothing stays the same, not even a beloved UDF. read more

When you have a store that has little to offer that you can't get at about a dozen or so other neighborhood spots, then truly the one thing that would set you apart from others is the type of people you employ that represent you as a company. Sad to say, the people employed here are slow, and rude. Walked in for some ice cream yesterday afternoon - About four people in front of me; all of whom ordered milkshakes. When the lady working the ice cream counter takes five minutes to make one milkshake, and refuses to multitask, you can do the math to figure out how long it took me to get to place my order. After placing my order, I was told to check. I went to the nearest checkout lane. The gentlemen working the register clearly saw the number of folks waiting in line. Let us stand in line for an additional line before he finished up with a customer, and then looked at everyone else, and said, "I'm closing my register". No apologies, no head's up. He knew he was closing his register, and didn't bother to tell folks getting in line for his register that he was not going to be checking us out. Again, rude, and inconsiderate. Looks, folks, you want gas? There's plenty of other options. You want convenience store snacks? Again, lots of options. Want ice cream? You know, there is another ice cream place over on Dixie Hwy that is nicer, and the workers seem to care about their customers. If you want UDF-specific ice cream, Kroger carries it. There truly is no reason to stop at this location, unless you're driving a car and running on "empty" - Or you're to the point of dehyrdation, and need some water... Just make sure you drink it before you pay for it - You might not "make it" otherwise. read more

Typically the cheapest gas in downtown middletown. The best malts and blue moo cookie dough ice cream! Clean and new building. Glad they shut down the other one about a block away, it was scary! This place is nice and new, still kinda rude staff, but thats a given at a gas station. Look for their deals on malts or ice creams on their windows. read more

I have been going into this store for many years and I am very pleased with the way this store has turned around in the past 9 months or so everyone of the staff is so friendly it makes me enjoy coming into there. Those people in that store deserve a pat on the back. My wife and I wanted to buy all the staff a shake and we was told they are not allowed to let customers buy them things or take tips. Policy is policy. Judy,Ginger and Sherly are our 3 favorites those three ladies sure put a smile on a persons face when they have had a bad day. So if you want good customer service even if you have to drive 10 miles stop in there you will not regret it.. William Woods read more