I can confidently say that this place and its employees put most other car dealerships in this city to shame. A few weeks ago I purchased my first car from Bill Pearce, which was a used Toyota RAV4. Naturally, there were some questions that arose during the sales process, such as what I should do if something were to go wrong with the car soon after I bought it. Would they take care of it, or tell me to pound sand like most other dealerships would be inclined to do when buying an as-is used car? The salesman, Scott, assured me that they would do what they could to make it right. I figured I'd hope for the best. When I was ready to buy the car, I noticed that (through no fault of anyone) there were tiny tar splatters all over the hood and left side of the car. It's likely that it was driven past a construction site at some point. One of the employees named Alex came out and helped me remove it with a buffing wheel and polishing compound. He didn't have to do that, so I greatly appreciated it! I drove it off the lot without issue and they even knocked $600 off the price due to some minor cosmetic damage on the car. I was skeptical at first about Scott's assurances, but all doubt was removed when my car started to have problems with the paint chipping almost immediately from a small area on the hood. I suspect it had to do with the insulator on the underside of the hood coming off, which then caused the heat from the engine to heat up the hood and make the paint bubble/chip. I realize that I should have checked under the hood before I drove off with the car. I only found out when I got home and found the insulator sitting on top of the engine instead of being attached to the underside of the hood where it belonged. I do not blame Bill Pearce for any of this. I now know for a fact that they would have fixed this immediately if they had known too. I told Scott and their used car manager, Joseph, about the issue and he immediately told me to bring it in to them. As someone with a marketing degree, I can tell that these men deeply care about their reputations and first impressions. I showed them the paint chips and bubbles (which had spread over the course of a week) and brought back the detached hood insulator. Joseph told me to leave the car with them, no questions asked. Well I went down and picked up the car from them yesterday (as of when I wrote this) and I couldn't be happier. Joseph personally touched up the chipped paint, sanded out the bubbles, and applied an even coating of touch up paint to the damaged section. He also clear coated it. Not only that, he personally fixed the hood insulator, cleaned it, and securely attached it to the bottom of the hood. Speaking of which, the hood also had some residual tar splatter on it that I had been meaning to get to, but have not yet found the time. Well, not anymore, because Alex removed all of the remaining tar! Not only that, but they also polished the headlights which had been a bit fogged up when I bought the car! None of this was charged to me. I made sure to thank each of them profusely for the superb service they have given me. Most other car places would have blown me off if I came back to them with even half of the problems I did. These people care about what they do and they care about making sure the customer has a good buying experience. They definitely wanted my first car to be perfect. While the car certainly had a couple problems, I did not have to stress over them at all because the people at Bill Pearce took care of everything, all while keeping me up to speed the whole time through calls and texts. I will be recommending this place to my friends who are in the market for new or used cars from now on, and I can confidently recommend this business to everyone else who would like a car from people who actually care about their customers. read more

Made an appointment to come in for tire rotations and check up services. Advisor recommended some services when the car system didn't give me the alerts indicating that I need those services. Good thing is, the advisor was not pushing. He gave me time to talk with my husband and we made our decision and it's always nice that they arrange rides for customers. That made things a lot easier. I only gave 3 stars because I'm a little bit upset that they took so long to get my car ready for me to pick up. I dropped off my car at 11:00AM, got a ride back to work at 12:00. Right now at 4:40PM, I'm still waiting for my car. It was good that I asked when came back if they are going to rotate my tires. Advisor said no because we didn't talk about it when I brought my car in. They barely had oil changed for my car after almost 5 hours, because they were busy. Compared to last time when I came in, I'm not very happy for the service over all. read more

This place is terrible. Go to sacramento. Tried to buy a new X1 they would not go down a single penny. Sac 7% off without even asking. They think they are God's gift here. read more

Was searching the whole country for the past 2-3 months to find the car spec'ed out the way I wanted. Finally found it here and the experience wasn't bad at all. Marcus helped me out and was super responsive and provides any information that I needed. He didn't try to play those stupid salesman tactics with me as in "someone just saw the car and they want to buy it". He also was not so pushy at all. I wanted to get an inspection done and he was accommodating with that as well. The whole buying process took a couple days and he was patient and responsive with all the different parts in play. I am located in NY so I had to get my own transportation to get the car delivered and register the car myself. All the paperwork was done and delivered on time. I am now happily enjoying my E43 AMG! If you're looking to buy a car from this dealership, don't hesitate and look for Marcus! Thank you Marcus and the rest of his team! read more

I just purchased a 2025 BMW X5 from Helen B and it was an exceptional experience. Helen is a sommelier (formerly of a 3 star Michelin restaurant in SF), and she brought that knowledge and service orientation to the breadth of the transaction. Once we selected the vehicle we wanted, a good deal was quickly struck. From there, Helen greased the skids and personally supervised the Financing, Training, and Delivery elements of the transaction. She was a delight to work with, and truly felt like an old friend by the end of the process. I will go out of my way to buy my next vehicle from her. Highly, highly recommended! read more

This place is horrible! We have looked to buy a BMW and a Volvo and these people are so hard to work with! Their management is terrible. We were trying to get a good trade value for our vehicle and the manager, Fatima Lucha made it very difficult. She is argumentative, rude and treats you like you are an idiot. If you want to buy a BMW or Volvo go somewhere else! read more

I bring my BMW 745Li to Bill {like I have countless times}, this time for a trunk motor to be replaced. Thank GOD I provided the new BMW part because they want to charge me $1100.00 more than I paid for it! I couldn't get straight answers because they assigned an oil change woman to me who was CLUELESS to service assignments. She proceeded to insist that I had to agree to pay for diagnostic charges on things I already had previously paid for from former visits. I drove a very healthy BMW {that performs like a new Ferrari} and got stuck with all these diagnostic charges that I didn't want or need!!! I had a LOANER car from them and returned it showroom clean!!! My car was so filthy that I had to get paper towels to wipe the windows to see to try and drive it! I displayed an. engine malfunction light and would barely run. I had to get it back to Carson to have their work fixed. I was assured that and fluid that they took out of the car would be replaced! My hydraulic and cooling reservoirs were empty!!! The absolute WORST service in my 48 years with a driver's license! Then I had to wait 2 more hours while they did a free print out {identicle to the one I paid HUNDREDS of dollars for only to be told... BUY A NEW ONE AND THIS WON'T HAPPEN TO YOU! What happen to this dealership??? Are they ON something or in debt???! -David Heet. Carson City, NV 89703 775 350-6779 read more

Bill Pearce BMW - A longtime loyal customer who is patient and spends 10's of thousands of dollars HERE and is just abused, to my BMW and myself! - Car Dealers Near Me - Reno, Nevada

Purchased BMW X7 with Marcus Sero from out of State. Everything went smoothly, he was attentive and thorough in the processing of the vehicle. It was one of best experiences with dealer in which I have bought many vehicles throughout my lifetime. Do all your purchases with Marcus for all out of State buyers! read more

So disappointed with their attitude and level of service. Went there excited to buy a Jeep Compass had cashiers check in hand to make the purchase but was treated as if it were a bother to be waited on not to mentioned the price of the vehicle went up by a couple of thousands once the managers got involved. They made the assumption that the price was the hindering the sell when in actuality it was their attitude that made the sell unacceptable. I don't I'd paying for what I want but I do mind paying money to people who make me feel as though I am insignificant. read more

Horrible customer service provided by Porsche service advisor today, no flexibility, sense of urgency and awful attitude. Also, I got charged $500 labor for just oil change and spark plugs replacement. I expect much more than I experienced today from a Porsche dealership as a return of what I paid for. read more

I'd give this Bullshit Dealer a LESS than ZERO rating if I could!!! Erik, and especially his sales associate, MARCUS, strung me along by offering to sell me a new John Cooper Works Mini Cooper, only to sell it out from under me at the last minute, after I had already agreed to the purchase and gave them my credit card for a down payment. These guys make all Car Salesmen look BAD, like the worst stereotype of Sleazy Used Car Salesmen imaginable!!! I would NEVER buy a car from these SCAM ARTIST ASSHOLES!!! Management was of NO HELP either!!! Save your money and RUN AWAY as Quickly as Possible from these SHARKS!!!!!!!!!!!!!!!!!!!! read more

The program would not let me give them zero stars! I took my porche macan in for its 30k service. They gave me a loaner even though it should be done that day. I was called and told the dealer had no replacement spark plugs in inventory so they had to order some this was the day before Xmas! Three days later I picked up my macan after payment of over 900.00 600.00 of that was labor! They changed me 158.00 for 4 spark plugs that sell on suncost for 84.00! They didn't even put mobile one oil in just used the cheaper brand castrol! They also did a smog check that cost 49.00. Don't use this place use Reno Rennsport or drive to Sacramento at Niello! If you do use these guys make sure you stop by the drug store and buy a large tube of KY jelly since you will need it! read more

NEVER BUY A CAR FROM HERE!!! Your sales rep will lie to you, you'll never get anyone to help you from finance, the Director of Services will never call you back if an issue comes up. I pre-paid for my services when i bought my car and they lied to me when i brought my car in and said i didn't and charged me for services for over 3 years. I only found out when i went to another dealership. Now i've spent a month trying to get the Director of Services and Porsche corporate to help me get my money and can't even get a 30 second return call and the dealership can't even call corporate back. The whole place is full of criminals. Just save yourself some time and money and go to Sacramento or anywhere else to buy a car. All i want is my warranty information i requested 3 times and the money that is mine so i never have to deal with these people again and they can't even get me that... read more

Went to my local Porsche BMW Volvo dealer on Saturday. BMW sales people are always accommodating and informative. Went to the Porsche side. No sales associates, a few staff at desk, they must have not been sales. Was there 15 minutes looking at 100k cars, no sales associates. I had purchased a 110k 911 from the years ago. Conclusion, go to Niello in Sacramento. Why does this Porsche dealer exist ? There isn't a single Porsche on the main lot on Virginia ave., all trucks and cars. Went to the Volvo side. Same, no sales associates. One BMW salesman said he can't offer any help but we are welcome to look around. No sales associates on a Saturday ? Why did Porsche allow this family to buy and own this dealership. Shame read more

Don't try to trade in a nice car here. The used trade in MANAGER thinks an immaculate vehicle is FAIR condition and low ball offers. This place is where idiots go for one last ream. Buyer beware drove to Carmax after was offered 3k more, took my business to Carson City. read more

This was hands down one of the best car buying experience ever!! Staff was great and the service was 5 star! Thank you Bill Pearce !!

I just bought my Certified Pre-Owned X1 at Bill Pearce Motors. I have been in Reno for 2 years and have not shopped for a car until now. I had been visiting the dealership for maintenance purposes only. The service department is good, but sometimes you have to wait to get an appointment for a few days, and I think that puts a lot of people off. I'm not sure. Everyone I worked with was very courteous and it's a comfortable waiting room. I've never seen it bustling with people, but that is a plus in my book. Anyway, last week I decided to shop for an X1 because my husband saw one on their website, and he knew what I was looking for. It was the most beautiful X1 I had ever seen because it was the Mineral White paint, it had low miles and was beautifully decked out. Michael Gracey helped us with the purchase, and what a wonderful man he is. He was. Professional, polite, funny and truly helpful. He made what has been in the past a tedious chore into an amazing, easy and fun car buying experience. I can't believe I was so very lucky. I love the car, and I highly recommend working with Michael Gracey. He knows his stuff and is a joy to work with. Today I am going back to learn from a "Genius" staff member on how to enjoy all the amazing features that this car will be offering me for years to come! Thanks, Michael. The dealership did well when they put you in the sales department! I'd give 10 stars if it was available. :D read more

Bought a used Honda yesterday. Easiest transaction I have ever dealt with on buying a car. Worked with Darrick Cummings. Fabulous gentleman. If you need a car go see him. I highly recommend. You won't be disappointed. In fact everyone was extremely helpful and answered all of my questions with great patience! read more

I have been a customer for over 5 years. The initial purchase was a good experience and subsequent service excellent. In my last experience the service rep was being cautious and the mechanic weighed in with another solution and I saved time and money. The customer comes first. read more

I love my Mini. The sales experience with Zeb Parker couldn't have been better. The service experience is equally great. Lloyd has taken care of me the past several years. Always gets me in and out in a timely manner and their shuttle service takes me where I need to go while my Mini is being serviced. Everyone at the dealership is very nice. read more

I have only had great experiences at Bill Pearce Motors. They do a great job on service and really care about the customer and the vehicles they sale/service. I recently had a warranty issue with a Porsche which they took care of to my complete satisfaction! Jeff Leathers, Dolf and Marvin always go out of their way to deliver the highest quality service. I will definitely continue to buy and service cars at Bill Pearce Motors. read more

I would not give this dealership a 1 star if it was not required. My lease is up on my BMW in less than 30 days. I began receiving emails from BMW that if I turned in my car early they would pay my last 3 payments if I leased another BMW. This was my intention. In June my son and I visited the dealership having just moved from Texas. The salesman told me to wait another 3 months. My file would be on top of his desk and he would contact me right after September. Last week I still had not heard from him so I called. I explained again who I was and that it was just. 30 days until my BMW needed to be turned into the dealership. He kept calling me another name and what I really thought was funny was he asked me what my intentions were in getting a new lease. I explained again that I needed to have a car as in less than a month my current car would need to be turned back into the dealership. He told me he would call me right back. After 2 hours I called him again. My car had already been inspected I told him if this was an issue I could look at a Ford or Chevy. He told me he would call me right back. Over an hour later he finally called with no solutions and no help. He sounded and treated me as though he could care less if he put me back into a BMW. Again he asked me what my intentions were in getting a new BMW. By now I was more than disappointed I certainly did not feel as though they wanted me as a customer. I left on Monday to volunteer in Houston in the after math of Harvey and work with animals. I returned on Friday and on Saturday (yesterday) I leased a Ford SUV. My only goal now with this dealership is turn my lease in today. The people at the Ford dealership were lovely, polite, and the manager thanked me twice for my business. Today I called to turn in my lease on my current BMW. The salesman Steve was designated to inspect my car. My son came with me. When we walked in the door we introduced ourselves and I gave him a brief description of my previous experience and why I did not re-lease a BMW. As we walked out to my car he began inspecting with loud exhales as he walked around the vehicle. At the end of the inspection he told me my car was in good shape but my back tires were mismatched to my front tires and the Bridgestone's did not match the original BMW tires (even though when I replaced the two tires they searched for certified BMW tires). He told me this was going to cost me $600 for two new tires. My son asked him if I had released a new BMW would I have been charged? Steve stated no I then again explained why I was now in a Ford and not a BMW. He told me "If you don't like it I will get a real BMW inspector out here and he will make your life a living hell". YES Steve actually threatened me. Both my son were so shocked and at the same time we asked did you actually threaten me? He told me he did not have to do my inspection. Now just trying to get this over we walked into his office. He pulled out his iPad. He typed in my account number and then with a loud exhale forcibly pushed the iPad towards me and asked me if this was my account number. The message in the iPad read that that the account had been closed and that an inspection could not be done. He asked me if I had any paperwork from BMW to prove I had an account. Now after being threatened, having an iPad forcibly shoved towards me and then intimating that I did not have an active account I am furiously looking from my last email from BMW. He then reread what he typed and stated that "he had transposed 2 of the numbers". He did not once apologize. After the $600 he added another $395 for a "disposition fee". To turn in my BMW because I received poor service and did not release will cost me 1K. Finally I asked for a copy of my paperwork to be emailed to me. He either was not capable of emailing me a copy or just chose not to email me a copy. Clearly I made the right choice in leasing a Ford SUV. I have excellent history with my BMW payments. If I ever decided to lease or purchase a BMW again I will never walk into the Bill Pearce dealership. I will drive to Auburn or Sacramento. After my experience I drove back to Jones Ford West to personally thank them for how they had treated me yesterday. read more

My husband and I stopped in to look at Porsche Cayenne's last September -- absolutely no intention of buying one. Well, we have one. Rob Cameron, our super salesman, took us for a test drive. He provided high-quality, no-pressure support. We financed it, and were ready for th 2-3 hour marathon of upsells. Didn't happen. The finance guy -- I apologize for forgetting his name but he was a Basque, and a musician -- very professionally sped us through the process. We were out of there in under an hour. We've had a service interaction since then (it's been 6 months). It was kind of an embarassing issue -- about 50% of the time, one of the key fobs wouldn't connect. I kept thinking it was me. I kept getting annoyed so one day as I was driving by, I said "stuff it, I'm asking them." I talked with Dolf. He didn't make me feel like a was doofus (thank you). He was incredibly helpful, set up an appointment AND I got a Porsche Macan for a loaner while they serviced the car. (Btw, I prefer the Cayenne). WOW! Porsche is awesome and Bill Pearce Motors provides high quality, no pressure service. read more

Early last June I wandered into Bill Pearce Motors to take a look at the Volvo XC90 - just wanted to sit in the seats, as this was my major complaint about my 10 year old Lexus. Salesman (John Pohl) was very attentive and polite. Returned at the end of the month for a test drive (didn't have time for one on the first visit), and again, John was very helpful, spending a great deal of time explaining all the electronic goodies that the car possessed. The car was terrific so we sat down and worked up an order. He explained that the car probably wouldn't get into the queue before the plant shut down for the month of August. No problem for us. We were in no rush. John kept us informed as to the car's disposition - "it's on the dock in Sweden, waiting for a barge" etc. When it finally arrived, we made an appointment to take possession on Xmas eve. We drove up and parked in front of the Volvo portion of the dealership and then walked into the showroom where our car was sitting with a sold sign on it. Another sales associate came by and asked if he could be of assistance. We told him we were just admiring our car and that we would be making our way over to John's desk shortly. He walked us over to him and then the paperwork process began - all very efficient and friendly. After the paperwork was completed, John gave us a detailed run through of virtually every gadget on the car, from all the controls to the infotainment system. He told us not to hesitate to call if we had any questions (and gave us his cell #) - including help in hooking up Apple Carplay once we procured the proper phone. In all the service was professional and friendly. read more

I just purchased a new Mini Countryman from Mini of Reno. I found them very friendly and informative. The process was clear from beginning to end. This is the third Mini I have purchased from them and I will continue to do business with them in the future. read more