They understand Customer Service more than any business, large or small, than I have visited in…read moreyears. I almost wanted to sit down and chat with them.

We went in for notary service and ended up getting the forms notarized and fed ex'd too. The young…read morelady who helped us was so friendly and helpful.

Do not trust this place to ship anything. It's listed as a DHL drop off location but they did not…read moreschedule a pickup for a next day international shipment. 4 days went by and they sat on it claiming DHL never came by. Called DHL and they explicitly said not to trust these 3rd party locations because they need to have a certain number of packages before they pick up from a location. Here I am refreshing the DHL site for an update and all the while this place still has it sitting on its shelf. Why wouldn't they follow up with DHL on pickup? Horrible customer service. Stay way!

Great to see Mr Larry (Grumpy) and Ms Jaine!! We have a lot of fun when visiting and we have…read moreconfidence in our mail getting to its destination because of the dedication of this venue! Thanks to our local community heroes!! Shoutout to Mr Grumpy, Ms Nancy, and crew. They are always so friendly and personable. The shoppe is organized, energetic, and so fun to browse around. I like coming here for my shipping needs because I have my name in the system and it's basically a one stop shop. They ship with the commercial shipping, but also with the USPS, which is a great savings to me. They do all printing, copies, office needs, etc. And the shoppe carries all sorts of fantastic gifts in the front store display shelves, many items are from local artists. Purses, candles, essential oils, gadgets, gizmos, and lots of cool toys for babies, kids, adults, and even pEvery time I go, there are new things to see and I love that! It feels like an old time postal office, because they even have PO Boxes. The staff is super sweet and attentive. It is in a safe area and close to Kroger, Academy Sports, restaurants, movie theater, and easy highway access. I like not having to stand in a long line to do my mailing, plus it gives me time to look at all the new gadgets, gizmos, inspirational gifts, and personal gifts.

I've been here twice in the last week. Once to shred 25 lbs of various statements and such I've…read morehoarded over the years. I didn't catch the name of the gentleman that helped me but he understood why I wanted to file the documents myself (old tax stuff and what have you) but kindly offered to help me given the amount I had so he pulled the shred bin all the way to the front so he could still help me. My second time was today, I needed to print out my lease documents for my records and the woman and young man in the store were very helpful and personable. This is definitely my go to spot for all things printing, shredding and shipping now.

I had a very disappointing experience at this UPS Store and would not recommend it…read more I went in to ship a bridesmaid gift that I had previously shipped from another UPS Store without any issues. The employee (who I later found out was the owner) told me I needed a larger box and additional bubble wrap but never discussed the cost before repacking my package. I figured if it was too much I could go home and get another box and come back. When I got to checkout, my total was around $75. I expected the shipping to California to cost more, but I was shocked by the price of the packing materials, especially since none of those charges had been disclosed beforehand. When I mentioned that another UPS Store had only charged me $2 for bubble wrap, the owner responded that the other store "must not be doing well." At that point, I decided to cancel the shipment and take my package elsewhere. I understood paying for the bubble wrap that had already been cut, but then I was charged a $15 service fee that had never been mentioned and was not on my original transaction. I was told that fee would only be removed if I shipped through their store. I felt like I was backed into a corner because I had already incurred enough charges that going elsewhere no longer made financial sense. I felt pressured into completing a transaction after undisclosed charges had already been added. Unfortunately, the person handling the situation was the owner, so there was no one else to speak with. This experience left me feeling misled and disappointed. I will not be returning and cannot recommend this location to anyone who values honesty, transparency, and good customer service.

Always helpful. Go beyond required action. Reasonable and no long lines. I find it reasonable to…read morehave to occasionally wait for 5 minutes for your turn.

Fast, friendly and helpful! I've been shipping packages here for 3 yrs now. I've also had to send…read morean old school fax for insurance documents. My addresses are saved in their system which makes the process simpler for me and boxes are packed with care every time. I highly recommend!

Literally has ship in their name but they apparently don't ship. Apparently only international not…read moredomestic

Mr. Sajjani worked very well and fast paced. I appreciate him looking over our documents to ensure…read morewe signed the correct places and that the documents were the correct ones. He made my efforts to join the army that much easier.

Matt and his entire team at this UPS store are absolutely outstanding! From the moment you walk in,…read moreyou're greeted by the most friendly and helpful staff. I rented a Maibox at this location and needed to have my mail forwarded while I'm out of the area and every experience has been seamless and pleasant. They are always happy to help and they go above and beyond to make sure everything is taken care of quickly and efficiently. It's rare to find customer service this consistent and genuine. I truly can't recommend Matt and his team at this location enough-- 2024 West 15th St in Plano set the standard for excellence! Thank you all , Sheri S.

Always friendly and nice group of people. They work hard and still smile and willing to help you. I…read moredo like the Kiosk they added to do your own packages. Great location, but small and busy at times.

I went here today to buy a shipping box and the lady that helped me was SUPER helpful and friendly…read more She found the perfect size box, I was going to go home and pack it up and affix the label and bring back but instead she reprinted the label for me and packed and shipped it up for me. She went above and beyond to be helpful. I will go back for other shipping needs and if I ever need a u-haul. I didn't know they rented u-hauls but I'll bank that info for later!

Awesome place. The couple who run it are very nice and always go the extra mile with the personal…read moreattention they give everyone.

Great service always on top of the thing Quick professional…read more like drop my packages with them

11/17/23- Thursday…read more Store is very neat. Staff were very professional. I asked about the price of shipping a box to Japan.