The clerk at the international desk seemed to be trying to go slow -- I can't account for this type of service otherwise. There was one person in front of me mailing an international certified letter, and it took 15 minutes. The employee did all sorts of things that didn't seem urgent when there was a line of people waiting, such as he walked to the back of the facility to return some brown tape. I asked for a customs form to fill out while I was waiting in line, and he said there were two types so he couldn't give me one. When I finally go to the desk, he gave me the customs form so I could fill it out, then I waited while two other people who had arrived AFTER me where helped first. To mail a package, with one person originally ahead of me in line, took 25 minutes. I can't imagine that this is profitable for the USPS. I will never return to this location again if I can help it. read more

Arrived around 1015 am. There were 2 employees behind the desk, and only 2 people in front of me. I had 7 packages to mail, 2 media, and the remainder were priority. Employee very helpful and fast! Prefer this location to the one close to my house that has never expanded despite the population that has tripled since moving there in 99! read more

I have posted a "not so good" review in the past however I would like to say I went today ( twice: the first time the line was out the door... so I came back later) and the line was much shorter. Only waited about 5 mins and Connie was super sweet! Such a pleasant experience. Thank you! read more

The only reason I'm giving one star is because I had too. This is by far thee WORST post office I have ever visited. Customer service is trash! Stood in line for over an hour just to pick up my package. These people have No communication skills! Sheesh who trains these people! read more

the worst post office. is 8:50 and they hasnt open yet. There is a line of 10 people. No one has come say anything.

This is the worst post office ever. I don't know why I bother going in there but when you need to mail something you do what you have to do. The people look like they have been hit with the pissed off at the world stick, never smile and never say thank you. I mean with all the problems the postal service is having, one would think they would want to be one of the post offices that stays open. read more

I don't usually walk into a post office expecting out of this world customer service..but this place is just ridiculous. Everyone who works here must really hate life because they are all so rude! They don't greet you at all, they get annoyed when you take a moment to consider what kind of shipping you are going to get, it's just terrible. Where did they find these people!? Seriously. And I'm here quite often so I am not basing this on one or two visits. It's consistently crappy. Besides that, everything else is pretty much a disaster as well. The automatic mailing machine is almost always broken. Lines are always pretty long..but they do go fast. I mean how long can you possible be at the counter when the person who works there does not say a single word to you? Yikes. read more

I don't expect a lot from USPS. I expect crappy customer service and I expect to wait. This place seriously takes the cake, though. Yesterday I went in to mail a package overnight. There are 7 people in line in front of me and one woman working, so we're off to a good start. Slowly but surely the line moves. The woman working gets into an argument with the guy in front of me about boxes. The male customer was quite polite with her while she was pretty nasty. Another worker emerges from the back, observes the situation, observes the growing line, and simply watches. 30 minutes after entering the PO, its finally my turn. I explain to the woman that I need overnight shipping, and she proceeds to hand me a slip to fill out and tells me to step aside and finish it, then she will help me. I'm cool with that. I fill out the lengthy form and return to the counter. She plugs in the address and tells me that no, sorry, it's not a valid address. It's an address to a major public university in Texas and I've mailed to it before, so I know its a valid address. She tells me no and to look at the list on her screen, there is no street by that name. I continue to tell her its a valid address and there is a street by that name, and I even call the person I'm mailing to make sure I'm right just in case I've lost my mind. Despite all of this confirmation, the woman tells me its not a real address and that she can't mail my package. And that was it. No options, no help, nothing. Interestingly, UPS down the street could find the address just fine and was more than willing to mail my package.... for double the price. Slanty. Don't go here. Seriously. Go to the one at Parker just east of Independence. You and your lack of a migraine can thank me later. read more

The customer service here is horrendous. I can only wait to the day when we will not need a Post Office and all those rude people are without a job!! read more

My beef is that USPS can not keep the lobby self-service machine in operation. If Walmart can keep theirs going shouldn't the government. Oh! I forgot its the government. Many customers require the assistance of the counter clerks so I don't need to waste their time for something I can get done faster if not standing in line. read more

This post office should be investigated. I have recently been aware of mail gone missing, including medication that was shipped and a car license. This is mail I was expecting, can you imagine how much mail I might be missing that I don't know about? I filled out forms and no one contacted me so what is the point?? They won't answer the phone to complain and if you go in person, there are more forms. Their staff and counter people are rude and seem put out. On ANY day, they have the longest lines of any post office in Plano, therefore I will drive out of my way to avoid a post office that is one block from my house. That tells me that this post office needs supervision. Horrible, but they don't care!! read more

They opened 6 minutes late. The line was a mile long. People needed to be at work. Had to ring doorbell 3x. No apologies were given. Very disappointed. read more

Our mail carrier is typically slow but I have finally had to call and ask that my mail carrier actually look in the mail box for items to take before cramming mail on top of them. I have to wait 30-45 minutes for someone to pick up a call at USPS to discuss? Come on. read more

Usps.. smh, better go with fedex! This place is pathetic, they dont want to work! Lazy worker, dont want to go look for my package when i called in yo ask if my package is there and if i can come pick it up on same they left me notice, they said yes i. An come and get it, came in with notice n the lazy lady dont want to go look for it, talking about i have to come back the next day. read more

Just a warning. This P.O. is horrible! They have lost or stolen a couple of my packages but, I just recently opened a case regarding an invite purchase that went to my previous address and they could NOT track or find the package. I escalated the case and no one has gotten back to me. It's been over a month!! They are super unprofessional, none of the clerks have an ounce of personality, and the so-called postmaster, supervisors, managers or whatever... are even worse!! I don't trust this location and neither should you. read more

I wish I could give zero stars. Lazy and rude defines this post office. Spent 2 hours calling. Finally got to speak to a worker who would not listen and basically would not help. Asked for a manager. I asked manager to look for my package. She gave me excuses and got rattled. All I asked her to do was look in my box. 20 minutes later after multiple excuses she did walk over to my box. Package was there--- was delivered day prior but they don't go through packages when they arrive. They wait one day. They consistently provide HORRIBLE mail service. Do not use this location !!! read more

This place sucks on service! I had to stand in line an hour just to pick up a package "Seriously"! I am redirecting all future packages to come by UPS or FedEx. read more

First of, I paid for over night shipping expected it to arrive on a Thursday. Didn't happen, surely it comes in on Friday (no biggie). Nope. Monday, Tuesday, nothing.... Call the customer service number to locate the package myself and pick it up. Call the store to CONFIRM they have it before I leave work early to grab it. Get there, and the woman spent 20 min looking for it and came back asking for my number so she could call me back after they locate it. I said that was unacceptable because I had already called a head and they said they had it. Sorry I don't feel like making two trips. I asked to speak to the manager. DEWEY LITTLETON proceeded to tell me that he also looked all over the place, showed me a picture of my package and said it was not there. I asked him where it was to which he said, "I have no idea, that's not my job." I'm sorry... what is your job? TO MANAGE A POST OFFICE. I asked him for his name and number because at this point I am annoyed and this is unacceptable for a customer. He would only give me his first name. (Who are you Beyoncé?) I had to ask another co-worker for his last name. Probably knew they way he handled the situation was unacceptable and didn't want to give to me. So DEWEY LITTLETON thank you so much for your help today, I now know to give my business to the Superior UPS for giggles even DHL. Utterly worthless and rude. read more

Definitely a post office to avoid if you can. Most of the clerks are immigrants from Asia that, for whatever reason, seem to dislike dealing with Americans. And worse yet, work at a slooooow pace. read more

This is the worst US Post Office. The staff is rude. They like to deliver someone else mails to my mailbox. They also lie. They claimed that they attempted to deliver a package to my house, and left a notice. However, I was at home the whole day and no notice was left. Avoid this post office. read more

Called the post office over and over to no avail. Line was constantly busy and never got through. No one is that busy! Also my mail is delivered at 7:30-8:00pm. This is too late! I want my mail in the day time, not at night! read more

There is bad, there is terrible and then there is the US Postal "Service" at Hedgecoxe and Coit. Their service is so bad, I usually drive farther away (Independence and Parker) where the folks behind the counter are more willing to help. Unfortunately, the real problem is that this post office is where our mail is sorted and eventually delivered(?). We've had problems for over 2 years with misdelivery, us receiving other people's mail and so forth. Unfortunately, this year some of my tax papers have not been delivered. I have complained to the post office and to the Consumer Affairs dept with no improvement in sight. With this post office, expect the worst. read more

Horrible experience, the delivery people that are based at this location have left mail from different apartments in my box and have lost my mail and packages, in the span of 2 months they have either stolen or misplaced boxes and made me lose money. Their delivery people are either dyslexic or high because they make daily mistakes. Good luck trying to put in a claim, you'll be waiting forever. Can't wait for the day USPS goes broke, always a nightmare. read more

I hate this post office. I've been there a few times to ship out and they are the most unhappy and unfriendly people ever. -If they don't like their jobs, I'm sure there is a ton of people that would love to have it! read more

Absolutely the worst service imaginable. Postman left a delivery attempt notice (signature required) in my box, although he never got out of his vehicle. I show up the following Monday at opening time to pick up the item from the service window and was second in line. Twenty excruciating minutes later, I had my item. The gentleman in front of me was instructed by the only clerk on duty to ring the bell, wait a while, then ring again until someone appeared. After the fourth or fifth ring, the lady finally opened the window and began serving customers in slow motion. Comical. Pathetic. read more

not happy by shipping my items by this post office from 2013 untill now they lost 4 of my package read more

I have lived in Plano for over 9 years and gone to this US Post office that many years. I have always received good service. I have used the machines on the lobby area, have my mail stopped for trips, have mailed packages nationally an internationally and always received good service. This post office has done a good job in my experience. read more

Horrible customer service!! The worst I've ever experienced! Everyone there must hate their job. Paid $40 to have something sent overnight. I waited until the 3p cutoff time. No package. The website stated that delivery was attempted at 2:33p, which was complete BS! The carrier didn't even leave a notice. I'm sure he never attempted to deliver the pkg. Supervisor said its my word against the carrier's, so no refund. I only asked for a partial refund. I called for a manager after she hung up on me and waited for 33 minutes before I decided to go up there. After a few days of trying to reach the manager, I was finally able to speak w/ her...and her attitude. I guess she trained her staff well. She was upset that I came up there. "Who do you think you are coming up here...." I came to speak with you, the manager! AVOID THIS PLACE!!! read more

I was there when they opened and the gate went up. No one appeared at the counter to wait on customers for 22 minutes. Total disregard for customers. These people are lucky to have jobs where performance is not a concern. I say fire everyone in that building. read more

Incompetent workers. Everyone there seems to have NO idea what they are doing!! I got ONE notice saying my 6 packages were there to be picked up and I went THAT DAY and was notified that they had been sent back. We the simple explanation of "sorry we can't do nothin bout it". I am so pissed off because it is not like I can change the location of my post office. RUDE CUSTOMER SERVICE!!! ZERO STARS. read more

I have NEVER had a good experience at this post office.. Go somewhere else. The lady wouldn't even let me ask her a question and sent me away.. Furious!!! read more

This post office has the worst customer service and the most "misplaced" packages I have ever witnessed. I was waiting in line to pick up a package after receiving a note on my door the day before. I waited in line on my lunch break for about 45 mins. While waiting, I watched them turn away 4 different people because they "misplaced" their package and we're unable to locate it. Sure enough when it is my turn, I handed them my ID and the note that was left to identify the package, and I waited for another 20 minutes. Then, a lady comes out and hands me back my information, and says "it's not here, come back tomorrow". I asked to speak to someone else 3 times and I was ignored. Finally I went to someone else, explained the situation, and asked if she would go look for my package, 15 minutes later she came out with it. After watching 4 other people be turned away, and an hour and a half down the drain, i had to post this. read more

I am a long time Plano resident in the Ridgeview Ranch area. For the last 6 months or so, the post office seems to somewhat randomly deliver mail. If I could post a negative number of stars, I would. I am a local resident whose deliveries are from the Hedgecoxe and Coit post office. At least 2 days out of every week, and usually more often, I receive my neighbors mail. I have placed 4-inch tall numbers on my mailbox, which is at the curb in front of my home which also clearly shows the address. This has made no difference. Today I again delivered my neighbors mail, and saw he had mail for the next house down. Suspecting an on-going pattern, and having missed my auto registration sticker and bank statement, I decided to check the mailbox to the other side of my house, which is currently unoccupied. Wow. I found my missing DPS registration sticker, my bank statement, and several other pieces of my mail. There was also mail for 2 other addresses. I know most of the carriers work hard to do the job right, and tolerate a heavy work load in all kinds of weather - my respect goes out to these honorable people. I just wish I had one of them working on MY postal route. read more

Went to this Post office over a 10 day period - self kiosk was never working to send a package

The staff at this location has no compassion and you can feel it the moment you enter. I try to only use the kiosk, however, it's been broken for months. So be ready for rude service up until 5pm exactly. read more

Sadly this location is the closest to me, but if I do get the chance I will gladly drive further south on Coit to the other locations. Every time I do end up having to pick up a held package from this location I always leave feeling bad about how the employees treated me. The lady behind the pickup window is always right-off-the-bat straight mean and angry. She will ask for your ID and treats you like you are trying to pickup packages that aren't yours (even though your ID will have the same address/name). Once I made the mistake of bringing in a package with a pre-paid UPS label (my own fault for not paying attention to the label printed out from my Macy's return haha). I was waiting in line, and one of the guys working at the one register off the to side, by the cards and boxes for sale, just straight started yelling "HEEYY HEYYY YOU CAN'T TAKE THAT HERE, WE WILL NOT ACCEPT THAT!!" a little thrown off and everyone now looking, I realized he was yelling at me and I said softly "Oh it has a pre-paid label, and I'm just trying to drop it off" and he just repeated even angrier the exact same phrase "YOU CAN'T TAKE THAT HERE, WE WILL NOT ACCEPT THAT!!". After a moment, I realized that my label was for UPS and not USPS (It must have been a coffee-less morning), it was a complete honest mistake and I was just standing in line not realizing why I was being yelled at. Once I realized my mistake, I quickly left left the line and building. I'm sure the other people in line were still wondering why that whole scene even happened. I only started to get upset after getting in my car, the employee didn't have to be overly nice or friendly but the way he just started yelling was uncalled for. Since I live in an apartment, they don't deliver to anyone's door specifically so if it doesn't fit in the mailbox you unfortunately get the little pink note that you need to go pickup your parcel at the post office. Knowing I'll be forced to go back again someday, I do plan on taking photos of the unnecessarily mean employees so any unsuspecting customers can avoid being berated in the future, if possible. read more

One star is so much more than they deserve, I give the Plano U.S. post office at Hedgcoxe and Coit - minus 10 stars. I moved to Plano from east Dallas, where I was spoiled by having a very decent post office in Casa Linda. Apart from some post offices I've used in 3rd world countries that open your package and take out what they want, this one in Plano should be given an award for being the WORST post office in the United States. There are usually signs and notes left on the wall (the closest thing to graffiti you'll find in Plano) shaming the employees for not giving a crap, and they don't, so it doesn't work. The priority package machine is broken 90% of the time, and other people in line sigh a lot because it's probably much like being in hell. Long lines, slow and argumentative postal workers, terrible customer service. Plus, mail doesn't go out there until 3pm, vs 6am in east Dallas. I have actually driven down to east Dallas to mail packages, just to avoid local post offices in Plano. Some comedian talk show host needs to put this one on the map and come interview the employees to see why they hate people, their job, and life so much. Otherwise, Plano is really a great place to live. But drive to Dallas to mail your packages. read more