I absolutely DO NOT CARE ABOUT THE PREVIOUS REVIEWS. I will continue to come here because MONIQUE…read morenot only gave me the best customer service, I got all the information I needed, and she made sure I understood every bit. She wasted no time. She highlighted and underlined all the information I needed to remember. She also made sure she didn't waste any paper. I noticed she reuses the same piece of paper for her notes. When she's done, she scribbles over her notes leaves room for the next set of notes. I thought that was very mindful and thoughtful. Not wasting any of the companies materials. I pointed it out to her and she told me this herself. "I don't wanna waste paper" I applaud you, Monique. I hope they know you are a great employee and that you are extremely trustworthy. You are well business owners wish they had all the time.

Was trying to use the kiosk and as it was printing my qr scans I got a blue screen saying it was…read moreupdating, I went to the counter for help and to actually pay for the items I was shipping not with QR code scans and the clerk number 9 based on receipts the lady with the braids was super rude and like oh if you're scanning you can't use this line it's for paying guests. First excuse you, and second I was paying for the other items I was shipping and 3rd I need prints of my prepaid labels since your machine decided to update now of all moments. The staff just seems miserable here and bothered if you actually need human help it seems

A post office that can't mail out packages bc their printers are down. THIS IS THE GHETTO like…read morewhattttt??? You can't mail or do anything but stamps and money orders?

Lady refused to spare me a few pieces of tape to return a package and instead wanted me to purchase…read moretheir overpriced rolls lol

I'm really starting to believe that the employees working at this post office are stealing…read morepackages! My packages will say delivered but really wasn't delivered or it's delivered to this unknown PO BOX!

Cleanliness, efficiency, customer service quality. Building is not cared for. Every time I come to…read morethe location, there is a line with ONE single working employee and it seems like they are moving in slow motion. It's stuffy, it's not clean and it's not cared for building wise. I went to mail a package today and they have roaches. I don't like that people are sending packages and standing in line with roaches. Have some pride

Update: There are…read moreonly a few things that per etiquette, need to be sent out via physical postal mail. Wedding invitations and Thank you cards are two of them. My daughter and son-in-law had spent their free time after their wedding, writing personalized thank you notes. We promised them we would mail them out of Long Beach (since everything related to their wedding had happened here), to get their hand-stamped postmark. It's just not that busy here, and when we came around 1 pm, the inside was empty. My wife realized that it was lunch break, so we came back at 2. We were able to buy the new pinback buttons forever stamps and adhese them to the preaddressed envelopes. The postal employee was extremely helpful, taking care of the hand stamping. These will go out tonight, being delivered all over the U.S., hopefully this week. Really glad this post office is nearby.

The best experience I've ever had at a post office. There was no line, the woman at the desk was…read moreabsolutely lovely. Couldn't have been nicer or more competent at her job. The most enthusiastic post office worker I've had the pleasure of encountering.

Shipping out a birthday gift to the east coast using ground shipping. I was going to ship priority…read morebut it would probably get there the same time as ground due to bad weather in other parts of the country. Not worth the added expense. Medium box priority is now $24.25. Custom service was good. Hopefully my package will not get lost like it did last time using snail mail. I sent a package last time to California and it went to Texas because it was put on the wrong truck.

I live just a few blocks away, so this USPS location has always been convenient for me. The male…read moreemployees I've interacted with have consistently been professional, efficient, and kind. Unfortunately, one negative experience can overshadow many positive ones. In this case, the issue was with an older employee named Lisa. She was extremely unprofessional and noticeably combative when customers had difficulty understanding her slurred or mumbled speech. I watched her snap at a customer simply for asking her to repeat herself because they couldn't make out what she was saying. When it was my turn, she became visibly irritated when I asked basic questions to determine the best way to mail my packages. She then insisted that my family's address "does not exist," even though I've mailed items there for years without issue. At that point, I didn't feel comfortable arguing with someone who was already agitated, so I left with my packages. As I walked away, she even snickered, which felt unnecessarily rude and unprofessional. I then went to UPS and mailed out my packages to the same "non-existent" address, without any issues. I wish this location would address Lisa's poor behavior, and refusal to perform the job she was hired to do, because this really detracts from an otherwise positive experience.

Needed to mail out a package to get delivered by the end of the week, and USPS is still the most…read morecost efficient way to do it. It's a large space inside, with many P.O. boxes. Mayra was patient and accurate with our request. We even had time to buy the newest Lunar New Year First Class stamps (20 for $15.60).

I filed a claim and Jacob from this location followed up with me and explained the mistake. He…read morereassured that this wouldn't happen again and helped me with every question I had regarding the situation. If it weren't for Jacob I'd still feel strongly about what I said previously. Although I won't be getting my package back, I will give 4 stars for the follow up service. Thanks Jacob.

I was one of the masses, mailing my Dad's taxes two days before the deadline. I came here only 5…read moreminutes before their closing time of 5pm. Of course there was a line. It's like when you go to the bank at noon, no surprise that others had the same bright idea. I was pleasantly surprised that the line moved quickly and efficiently. The gentleman who helped me was friendly, even asked if I needed to buy any stamps! Since when does the post office have good customer service? Now if the DMV could get some people skills, pigs will truly fly.

Please don't bother coming here, go to any other Post Office. There's always a line no matter what…read moretime of day, they're always out of 90% of their inventory, and their self service machine has been broken since the dawn of time. I've been here a few times before and it sucked, but I'm willing to put up with quite a bit. Today's experienced ensured I'll never return. I needed to mail two things and didn't have envelopes large enough for them at home. Because they're out of most everything, I made due with what I could find. They also only had two ball point pens available, but most of the envelopes in stock were the ones that required a sharpie. None in sight. So I get in line, planning to ask the ONE employee to borrow their sharpie at the window to jot down the address as I check out. He takes forever, we might as well have been serviced by a sloth. I finally get to the front after nearly 30 minutes and ask for the pen and he tells me I can leave and get back in line when I'm ready. The line is now nearly to the door. It'll take 5 seconds for me to write the address, he's taken his sweet time with EVERY OTHER CUSTOMER, but now he's in a rush (if thats what it could be called). I took his sharpie, I put it in the cup holder next to the line for the next poor soul and I left. This particular post office would do better to accept its fate and just fade away into the ether than subject anyone else to this "service". Just by the look of the place you can tell without a doubt they stopped caring ages ago.

I'd like to bring attention to an employee at the USPS office on Atlantic by San Antonio who truly…read moreexemplified professionalism, compassion, and outstanding customer service. On 05/18/2026 around 2:30 p.m., a young man (unfortunately I did not catch his name) helped me submit and mail my passport renewal paperwork. I was already feeling extremely overwhelmed due to personal circumstances, and he remained calm, patient, reassuring, and professional throughout the entire interaction. Unfortunately, the employee next to him, a woman with colored braids and eyeglasses, was dismissive and rude toward me. Despite the young man already informing me he could assist me, she repeatedly tried to discourage me from mailing my paperwork there and told me I should go to another USPS location instead. Her approach added unnecessary stress during an already difficult moment. What stood out to me most, however, was how quickly the young man stepped in after overhearing the interaction. He immediately reassured me and took the initiative to help without hesitation. As someone who works in customer service myself, I know how much one employee can impact a customer's entire experience. One person can make someone feel unwelcome, while another can completely restore their faith in humanity. This employee deserves recognition for the way he treated me with kindness, professionalism, and respect. Employees like him are the reason customers continue returning and trusting USPS services.

The USPS has been on a steady decline and I think it has reached rock bottom. Postal self service…read moremachine that do not work well the never ending lines with be senior citizen working behind the counter. Antiquated signs that do not reflect current pricing. They need to do better. I notice the direct correlation, when their prices go up, service standards decrease.

I had an amazing experience getting my 9-year-old's passport! We went on a Wednesday as walk-ins,…read moreand there were only four people ahead of us. From start to finish, the entire process was quick, smooth, and completely stress-free. A special thank you to Brandy for providing such extraordinary customer service! She was friendly, professional, and made the entire process feel effortless. She answered all of our questions and made what I expected to be a stressful appointment an absolute breeze. Thank you, Brandy, for making this such a positive experience. Great customer service like yours truly makes a difference!

We had a great experience up until we got to the cashier's desk. First she told me to make my money…read moreorders out to UPS instead of USPS . ‍ Then, after I had already filled out my money orders, she said she actually couldn't use one of them. She said I can just take it back to where I bought it and ask for a refund but the fine print on the money order said otherwise. We were going back and forth about it and then I looked it up online and as I was explaining it her, she walked away to ask her peer for clarification. (So rude!) When I looked it up online, it said I could get a refund on an unused money order that has already been filled out but there would be a fee (Western Union). I told the cashier I could refund it but I could not have to pay even more fees due to her administrative error. Horrible service!

NOT A REGULAR USPS SERVICE STATION, ONLY ACCEPTS PRE PAID PACKAGE DROP OFFS! letters are to be…read moredropped in mailbox outside! i like dropping off my pre-paid priority mail packages here coz it gets processed faster. also the employees are nice and you can even ask questions w/o being rushed. also they have a sign stating ( well a print out) it is NOT a regular USPS

This the worst post office and when I come to pick up no one answer every time. Don't waste your…read moretime at this location!!!