I've used the St. Clair Shores post office for over 30 years. Today I had the most upsetting experience. I went to mail coupons to a military base in Germany that my church collected, cut out and sorted for them to use. I've only mailed them once and forgot which mailing pouch or box that I sent the first batch in. I mentioned to the clerk all this information. She asked for the zip code and I showed her the Customs Declaration form with the information. I said that I have 2 Ziploc bags that I'd like to send together. She then pushed all my things over to the side and proceeded to help the next customer. I asked her if someone was going to help me, and she replied,"You're not ready." I only asked one more question about what to use to send the coupons and she pointed across the room and said, "Get a box from there." and that was it! I was so stunned that I just collected my things and said I'd go to another post office. She just said, "Yes, you do that." I tried calling the office from my car in the parking lot but no one ever answered, nor was there a way to leave a message. I'm sorry that I didn't stay put and demand to see a supervisor right then on the spot to take care of this because I doubt anything will be done to fix this problem. I am now home - with all my coupons for the military servicemen and women in Ansbach, Germany - fuming that I didn't accomplish getting this package out today! There was absolutely no care or consideration provided by the clerk. She is a poor example of the United States Postal Service. read more

Not sure the clerks name but she's very rude, I assumed the first time going there she was having a bad day but as I continued to go she was just rude all the time to everyone. Definitely not a usps store I'll go to again read more

St. Clair Shores Mi. Post Office. Clerk 7. I made an error on the zip code for Hersey MI. Was told to get out of line until I had it right. I asked if she had the correct zip on her computer screen, seeing that she knew I was wrong, but she would't give that information to me. I guess she just wanted me to know who is on charge at the Shores Post Office. read more

Rude employees who expect you to know everything about every form and process on shipping. They have zero regard for the pandemic. They were not requiring masks, social distancing was completely non-existent. This is a terrible location. read more

Everything here is always pretty easy and self explanatory. The customer service is great, and I know that they have to keep a positive attitude all day with the constant influx of eager customers. I can usually come here and get and do everything I need quickly and efficiently. Can't ask for more than that. read more

Just be warned this place randomly closes with no explanation. I missed my chance to ship something that has to go out today because they closed 3 hours early for no reason I can find. A sign on the door just says closed til tomorrow.... no reason given. Must be nice to just be open when you feel like it, but don't count on their extended hours when you're planning your errands! read more

I've been calling since 11 a.m., and it's now going on 6 pm. 3 different times someone picked up and hung up the rest it just keeps ringing. How does not one person answer the phone. I don't live in scs anymore, so I'd like to be able to get some answers and help. It's ridiculous and sad that being a federal government building with workers treating ppl like garbage. Get it together. Start firing from top down. read more

I just wanted to come on here and say something nice about this post office and the workers. I went on Saturday afternoon and as expected (a Saturday, two weeks before Christmas) it was very busy. There were a few people in line making LOUD comments about how irritated they were that the line was long, how mad they were that only 2 people were working, that the cell reception in the lobby wasn't good, etc. I just felt so bad for the workers, they are doing their best especially given the circumstances. Both employees had such positive attitudes, they kept smiling and were very professional and kind. I commend them for keeping their cool and composure as people loudly made scenes and complained all around them. read more

I almost never give a business a 1 star rating, BUT in this case (USPS St, Clr Shores, MI) it has been earned. So, there is never more than 1 employee at the counter at this facility to handle mail (sometimes there is one other, as this time, an employee dedicated to passport applications; but that is another issue). This time the clerk handling mail left (for about 10 minutes) leaving NO ONE at the counter -- even though there were 10 people in line. Two left after a while, disgusted. I cannot blame them. When my wife and I finally got waited on for an international shipment (we had been yelled at that we had to wait for this), I must say the clerk was a prima donna of rudeness and insolence. Ah, yes, the USPS doing its 'thing' with US citizens. Come on, wake up! read more

At times I stop here alone for Mom or with Mom since it's close to her area instead of Roseville location. Here it's busy at times, and well organized inside with happy employees. Parking lot in front is small therefore at times cars are backing out when we use the drive up drop off mailbox instead of parking but slowing down is the reason to approach box and be courteous of others or wild drivers. Nice area also around this post office with many places to eat, bakery, pizza, shores inn bar and pet store. Bummer too bad Shores Madrid theatre is gone, now an empty building. Great memories of the $ 2.50 movies within walking distance along with Stroh's ice cream next door but also gone out of business. Too bad . Post office is still in a great area esp the drive up box #1 read more

Same rude behavior and poor management. No care or accountability. I don't want to say anything else.

Consistently rude at the counter, with lots of demands of the customers waiting and watching three or four employees chatting behind registers and not helping the line extending into the lobby. In seven years coming here (when I absolutely have to), there's always a line. Had a passport appointment, followed the directions on when to arrive, still waited a half hour beyond the appointment just to get started. What's the point in an appointed time, if it's just a free for all? Shaunda "helped" me, in the loosest definition of the word. She was incredibly sassy and short tempered for no reason, muttering to employees like I couldn't hear, "I ain't gonna go back and forth with people about passports all day." Just a garbage human being. Meanwhile, I'm standing there for forty minutes waiting for you. So sorry to have bothered you at your fucking job. If you see Shaunda around, just go ahead and kill yourself, I promise it will be a more pleasant experience. This place is the worst and I dread ever having to stop in for anything, even a quick question. Shaunda is the newest reason why. read more

Very rude service here lately, on more than one occasion. This location has a negative reputation, and they are living up to it. My latest encounter was when I came in and the automatic package drop off was full. I had one box to mail, that was already set with postage and everything. Normally, it's not an issue to just alert the clerk, and set it on the counter. Well, the lady who was working the counter this day had a huge issue with it. She huffed, told me that I couldn't do that, and had to wait in line, even thought my package was ready to go. She was very rude. read more

I've been to this post office many times over the last few years. Sometimes it's busy, but the the line usually moves quickly. Often, there are only a few people in line--I guess it just depends on the time you go. I'm not sure why there are so many remarks about the workers either--they've always been friendly and personable whenever I visit. These people must have some Karen vibes going on... read more

Went for passport appointment for our infant daughter and worked with the employee SHAUNDA who was extremely rude and told us because we were five minutes late we would have to reschedule for another day even though no one else had appointments the rest of the day because 2 our of the 4 employees there were "on break" at the same time despite us having an appointment and SHAUNDA refused to tell us when that break would be over or to let us reschedule for that day. Would give zero stars if it were possible read more

The last few times I've been here it's been way too slow. Only one person working the counter and a line back to the doors.

Awful!!!! I had to go into this post office last week! There was no one in the facility except for myself. There were three employees behind the counter and I had to keep interrupting them in order to get waited on and explain what I needed. At one point I asked the gentleman who waited on me if he was evening listening. Terrible customer service! Over the last several years the facility I work for has had to contact them due to our mail being held. No wonder us hard working citizens do not want to pay additional taxes. Laziness and rudeness does not pay off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If you are unhappy at your job leave. Customer service should be your top priority! read more

Second time I've been there and experienced extremely rude employees. Try this: "May I help you"? "Thank-you". "You're welcome". "Have a nice day". A tad bit of courtesy goes a long way. Next time, I'll use PakMail across the street. read more

Just left this post office. Incredibly rude customer service by the staff on site. Mary Ann was working the counter and continued to be rude, when all I had asked for was a simple stamped envelope. I was shocked. I will not be back to this location. read more

Staff is rude, lazy, and super unprofessional. I will ship all of my items through UPS or FedEx... and good luck trying to call and talk to the manager. They never answer the phone... read more

I received a message saying, my package was delivered and left in my apartment mailbox and I went to look but no package. My neighbor's package was at her door but not mine and no way could my package fit in my mailbox. I immediately called the Call Center and no one returned my call. My problem is, why is it so hard for the carrier to ring a bell to inform the resident that a package was delivered !!!!! I've heard so many negative things about this post office and now, I believe...smh read more

I brought a package here on November 30, and it has 2-Day Priority Shipping remember that. I have a small business and my customer is obviously expecting this package within the next week, but it's the beginning of December and Christmas is coming up so packages can be delayed to ship for up to 2 weeks. My package is STILL sitting there and it's DECEMBER 28, it's been a MONTH. I have no notices in my PO Box either about the package so obviously it's still there. I contacted USPS and filed a claim since that's what the automated voice system said to do. So a week later a representative contacted me through email and said they're doing everything they can to get mail delivered on time. They didn't say anything related to my package at all, so this email was very unhelpful and a waste of time. I've brought multiple packages there during this month and they were sent out within 2 weeks. I would go there and talk to them myself but they'd probably just say the same thing as the representative. OH and by the way, maybe the 5-7 workers sitting at a table with their masks down laughing and talking while 1-2 workers are working at the front desk, they should go and do their job too. 5-7 people should NOT be on a lunch break at the same time, at least 1-3 people should be on break not everybody who is working so then there is still work getting done. I would rather drive 10 minutes to a different USPS than go to this one because their service is terrible and some of the workers there are straight up assholes. read more

United States Postal Service - Here's the proof that my package has been there since November 30 - Post Offices Near Me - Saint Clair Shores, Michigan

Small lobby, but they have a large processing center in the back. Typically there are 3 employees working the counters; they are friendly and provide quick service. With the holidays, don't be surprised to see a very long waiting line. I waited maybe 5-10 minutes, which is still good. read more

What a ducking joke. Shondra was a complete incompetent service person. Not helpful quite rude. Had to wait in line for 15 minutes just to finally get to our passport appointment... what a joke. Will definitely never go back... read more

Waited in a long line for the cashier/clerk to literally throw our package back at my husband because we didn't have a return address. We had to listen to the her very bad attitude with every person that checked out with her before us. I understand that times are difficult for everyone and being in customer service myself, dealing with a lot of rude customers but to be flat out mean to your customers that were not mean or rude to you for no reason at all is completely unacceptable. The minute she threw our package at my husband his jaw dropped. He is the kindest and most patient person I know, so luckily he took it as a grain of salt and we will pray for her. I just think this post office needs to really check into their employees and train them with manners. read more

Worst post office in the area. Rude employees. Every time I go in there only one person is working up front while other people joke and sit around in the back. Terrible customer service as well. The worker Shaunda is rude and acts like she has an issue with everyone. I don't understand how a lot of them are even working there anymore. Definitely not going back. read more

First time going here. It wasn't busy, but I went around 6:30pm which is nice because they're open later than most. The women weren't very friendly but they weren't going out of their way to be rude either. Shaunda was the lady helping me mail a package, but didn't tell me how much it weighed or how much it was or even when to actually pay. I greeted her and she said nothing back and didn't even look at me. It just felt awkward and cold. read more

I LOVE this Post Office! ALL of the employees work hard. I've never been greeted rudely, the employees are patient with their elderly customers, taking their time to assist them when needed. Thanks everyone for your Service to the St. Clair Shores Community! read more

Believe me, this post office is one of the best in the area. It is an extremely busy office and the clerks work hard. It is open more hours than most. How sad to read such rude and demeaning remarks. read more

If the USPS goes out of business ever it won't be due to the carriers but likely the rude customer service clerks working at these offices. Seriously have had better service and a better time at Secretary of State (actually getting dental work done is a better experience than coming to this post office). A few hours of my life have been lost in this place. read more

No one likes to go to the Post Office. But when you have to, this is a good one. A self-help kiosk in the lobby (and they've fixed the annoying glitches like too-sensitive screen buttons) and they always have 2-3 post office personnel manning the counter. read more

Lazy, incompetent and extremely rude. The girl at the counter didn't even look at me the entire time I was there she just kept rolling her eyes and I could barely understand a single word she was mumbling. read more

Good place to go to for shipping packages. They also have flat rate priority mail shipping boxes for free there, right before you walk into the workers area. read more

I went there three times trying to retrieve packages that should have been delivered over a week ago. The customer service representative was dishonest and rude. I left in tears the first two times because I have never been treated so poorly by a customer service person in my life. All I wanted was my packages and she made it seem like it was my fault that I did not have them yet. I finally got ahold of the service manager who gave my my packages but was also a little snarky for no good reason. If I can help it I will not be back. If I have to go back, she will NOT be helping me. read more

Tried calling 9 times on September 18th between 11:00 and 1:20. The phone was never answered. I got the greeting with hours and address each time. After that it rang about 20 times then hung up. read more

As someone who doesn't ship packages often, I must admit I don't know all of the rules and regulations. I was clearly confused and the staff was lazy and clearly showed no concern or willingness to help. Not to mention the line was out the door. Even though this particular location is within walking distance, I will make it a point to visit a different location. read more

Is the mail delivered on inclement weather days?? I have noticed I never get mail on snow days (1/19). I thought it was through rain, sleet and snow but I definitely never see mail on snow days. Now there is no delivery in Monday because of the holiday. read more

I was in this office for 40 minutes in line there was only one staff member working finally another lady came back from break and took her time to start helping customers! By the time I got up there to receive my certified mail the clerk was very rude I will not be returning here to do future business! read more