I purchased a 2024 Malibu from Enterprise Car Sales, Lakewood. I purchased Gap coverage. The car…read morewas totalled and 10 months later I cannot get Lakewood Enterprise to send the documentation to the insurance so I am forced to pay the gap myself. I call and get immediately disconnected. This is a corrupt company, I will not buy anything from these a-holes again.

My sales consultant was Brenna Labriola. Very knowledgeable, great personality very friendly. On my…read morecar shopping trip today. Stop there first. look at a few other dealerships on South Tacoma Way. At the end of the day went back to Enterprise Car sales and ask for the same sales consultant. Worked with me. She did make a sale today. Thank you. Brenna. I love the no-haggling. Best price on the block, for an almost brand new car. If I was to ever buy another car again it would be through Enterprise car sales Tacoma Washington

Customer service was ok until he learned I was affiliated with small business that was an…read moreopportunity to sell multiple vehicles...then it leveled up. Awful customer service once you sign the papers. Actually as you sign the papers (it's digital) the finance woman had me create an account with password on her giant desk-sized keyboard. I figured it was something I would need to access in the future so chose a familiar password. I wish I hadn't because the woman watched my every keystroke like a hawk (can't be discrete on a desk-sized keyboard). I immediately assumed she was watching to ensure my password met the requirements but after a couple seconds it dawned on me she now has the password to my bank login and more...and I had just handed her every bit of person information needed for security checks, short of my thumbprint. Instead of email or print your documents they email you a password secure file. Well I wasn't able to open said zip file to access my necessary documents for registration and tax purposes a few days later. I tried calling. No response. I left a voicemail. No response. I was referred to an email after calling multiple times. No response. It took weeks (no exaggeration, granted I wasn't trying every day) to finally get in touch with someone who got back to me only to insist I go through the financing woman that processed my sale...which is where I started. It was finally through the text notifying my license plates had come in, where I was able to speak to someone that could get me some but not all of my document copies of the sale (was requesting only 2 pertinent documents) I can't imagine if I had to go through this place for actual servicing of my vehicle etc. never want to deal with them again.

Best experience at a dealership ever. Worked within my budget, made sure I got what I wanted. These…read moreguys were not pushy at all! I felt like it was good friends trying to help me get what I wanted. Talk to Larry and Sam. They have multiple lots to pull from. I went to Lakewood and they dropped what they were doing to run to Sumner and back to get the car I wanted at a price that was reasonable to me. I will be coming back to them when it's time to trade in.

I am going to give five stars as this dealership stuck by my side…read more I used the USAA application to find a vehicle. What I wanted was a Volvo XC90 as I enjoy the ride in Volvo's and did not need any fast talking person to talk me into any other type of purchase. I was pre approved so I thought this would be an easy purchase Bull. They told me what they could do left the room a couple of times and came back to a lower price acceptable to me and the man I married. USAA unfortunately did not. They spoke with me to discuss other options. Financing with another company was out of the question, no more hits on my Credit. It was one price or return the keys. I feel confidant in my decision to purchase a car from them. If you buy Used life isn't always that full bowl of cherries it's not like they sit down and say how can we screw them - not the feeling I got. Instead it wasn't horrible disappointing at times but that was not on them. They are suppliers guys and gals - don't be so negative go in with an open mind and that will be that.

I purchased a 2019 Sprinter van from Payless Auto Sales for my transportation business. Within a…read moreshort time after the purchase, the van developed serious engine problems that eventually required an engine replacement, costing me thousands of dollars and causing significant downtime for my business. After the failure, multiple mechanics identified issues that I believe existed before I purchased the vehicle. I also found a vehicle history record showing a fluid leak inspection shortly before the sale. Based on my experience, I believe these concerns should have been disclosed before I bought the van. I was disappointed with how my concerns were handled and felt I had to seek help from outside agencies while trying to resolve the situation. This experience created major financial stress and delayed the start of my business. My advice to anyone considering buying a vehicle here is to have it inspected by an independent mechanic before purchasing, carefully review the vehicle history, and keep copies of all paperwork. This review reflects my personal experience. "Very disappointing experience." "I cannot recommend this dealership based on my experience." "This purchase caused serious financial hardship for my business." "I wish I had obtained an independent inspection before buying." "Buyers should be extremely careful." "Do your own inspection before signing anything." "This is my honest personal experience." "I hope no one else goes through what I did." Very, very disappointing experience. I would not recommend anyone buy a vehicle from this dealership based on my personal experience.

Amazing service from start to finish. The small business owners here go above and beyond to make…read moresure you are taken care of, even after you've left the parking lot. Veteran friendly and they actually work hard to give you the best possible deal. It's privately owned so you don't have to worry about extra fees or anything. They do their own maintenance and are very thorough. With the used vehicle market like it is currently, I highly recommend this place. 10/10 would purchase from again.

I bought my Mini Cooper from them and they made me feel like family! This was the easiest auto…read morepurchase I've ever made! Thanks for your care and info on maintaining my vehicle. It's always a good experience visiting your shop.

Stopped by S Tacoma Honda due to my cars signaling of service since being back in state. Calling to…read moremake an appointment was done by calling & arranging w an automated phone service, checking in was pretty easy. Kenji was the service advisor I worked with and was great; showing me their recommendations and service options. The dealership was nicely set up with their usual setup of seating, coffee/tea, and rental car options. They were fairly quick too, more than I anticipated on weekday morning. Will be back soon!

Incompetent service center. Poor job on brake work…read more Unplugged brake sensor which caused multiple sensor failure warnings and tried to blame it on a tire shop we used for a flat tire and lied about it. Not to mention they charge $89 to change a cabin filter. It's a 5 minute job. I know because I've done it myself more than once. P.S. You can tell a lot about dealership that doesn't comment about Yelp reviews. Their last comment was in 2020.

Since 1983, our family has purchased 9 Used Cars from Craig at Gene Pankey Motors on South Tacoma…read moreWay here in Tacoma. Each vehicle purchased has lived up to our expectations both in quality and in fair pricing. They are among the very best Used Car Dealers in all of Western Washington. Honesty, Integrity and Only Well-Represented Vehicles grace their Sales Lot. Pankey Motors was founded on principles of Quality, Honesty and Fair Dealing. You will not find a Finer Firm to deal with than them.

After having a terrible experience at another dealer we went to Gene Pankey, they gave us a more…read morethan fair offer for our trade in and made us a great deal on our new car. Thanks for making it a painless and easy deal. We will make sure to tell all our friends!

From the first moment we stepped in to Toyota of Tacoma to put the reserve down on our Grand…read moreHighlander, we felt very welcome and like family. We live in Sammamish, so Tacoma wasn't the first place we thought of looking. However, after we went for a visit, I can't imagine going anywhere else. We worked with Kylee, Anthony, Bob and Kerry and all were absolutely incredible to work with and so friendly. The low-pressure, family-type atmosphere throughout the whole process made this dealership stand out from any we've ever worked with in the past. The buying process was very smooth and they were able to find me a rate that beat anything else I could find. Regardless of the drive time, Toyota Of Tacoma will be where we continue to visit when in the market for another vehicle.

I had a worst experience with this dealership…read more I understand that an initial trade-in estimate is not a final offer, and I knew the value could change after the vehicle was inspected. However, I made the long drive to the dealership because I reasonably expected the final offer to be somewhere close to the estimate I was given. After arriving, I waited for over 90 minutes, only to receive an offer that was about 35% lower than what I had been told. When I questioned the huge difference, the salesperson immediately admitted that he had mixed up my information with another customer's. There wasn't even a moment of hesitation. What bothers me most isn't that a mistake was made--everyone makes mistakes. It's that the mistake was never corrected before I made the trip. If my information had already been mixed up, why wasn't I contacted before I drove all the way to the dealership and spent over an hour and a half waiting? To make matters worse, there was no sincere apology or acknowledgment that my time had been wasted. I understand that this is a large dealership and you probably have no shortage of customers, but customers also have choices. I wasn't asking anyone to do me a favor--I came because I relied on the information your staff provided. This is not the level of professionalism, communication, or respect for a customer's time that I would expect from a Toyota dealership. I hope the dealership improves its internal communication and treats future customers with the honesty and respect they deserve.

Oh my gosh we just bought a truck from Larry at Lakewood Ford, he was so nice. The truck didn't…read morehave running boards and at first he offered to find some for us from a different truck, but after everything we ended up buying some on line. They were short staffed, so he put them on himself !! Talk about customer service!!

Salesman, Fernando was great to; work with. Came time to finish up business, was presented…read morewith an outrageous desk top of auto pen documents. Financial guy gave me a synopsis of t he documents,., but as I found ou t later he seemed to "overlook" a very important point I had given permission to do a credit check !! So what's t he problem? I WAS A CASH CUSTOMER. !! Got a letter from Titus Will a couple weeks later that I was turned down. Of course I was turned down, my accounts with the bureaus are frozen. Four phone calls to Titus Will... went to voice mail,. Finally did get the answer .... a large check....it was "POLICY" to do credit inquiry....Just call my bank? Seems they never thought of that. WATCH OUT !! BET\TER YET .. go somewwhere else

The easiest auto purchase I've ever made. The staff was knowledgeable, friendly and quick to…read moresatisfy my needs. Told them how much I wanted to put down and how much I wanted my payment to be and they made it happen. Amazing experience!

We test drove the greenish 2007 Hyundai Santa Fe VIN KM8SG13D57U099373 listed as of this date. We…read moreliked the vehicle and drew up papers and left a deposit pending a pre-purchase inspection by our mechanic. When we went to look at it intially the dealer had the AutoCheck available, but not the Carfax which was strange since they have a big Carfax sign in the window. We also got some verbiage about how Carfax reported every little thing and wasn't necessarily accurate. I still paid for the Carfax when we got home ($40). What a surprise to learn the vehicle had been in an accident. This wasn't a dealbreaker as I still believed the "over-reporting" by Carfax the dealer told us and figured it was a fender bender. We went forward with the pre-purchase inspection ($100). My trusted AAA mechanic said the vehicle had been near-totaled and the damage hadn't been repaired very well. It was quite obvious when the mechanic showed me. I'm not sure why the dealer's mechanic didn't catch it. The car had been pulling to the right and it turns out this was due to a bent strut that hadn't been repaired. There were also some issues with the emissions equipment. The dealer showed me paperwork of what had supposedly been repaired when I noted that the vehicle had failed emissions in June, 2017. When I got home I realized what I had was an estimate, not a guarantee that the work had been done. The vehicle ran a little rough about 25% of the time so I asked the mechanic to look into it. He said it was running like it was "trying to throw codes" (in other words, emissions problems). My mechanic advised me to pass. I was cordial and polite, but told the dealer based on the pre-purchase inspection we no longer wanted the vehicle. When we returned it, the salesman (Martin) and the owner (Chuck) made all kinds of excuses about how the damage was minor and there wasn't anything wrong with it. They showed no interest in my report from the mechanic and kept insisting the vehicle was fine. I didn't say anything because I just wanted my deposit back without any hassle. Chuck remained cordial, but fast-talking Martin turned quite surly. I did receive my deposit back even though I spent $140 for nothing. I don't know how they could deny a report from AAA mechanic, or damage I could see with my own eyes. I didn't receive an apology nor was there any concern that someone could buy an unsafe money-pit. If there had been any regret or offers to fix the emissions and the strut, this would've been a different review. It could be a good car for someone with the problems fixed and full-disclosure of the accident. Honesty is worth gold, or in this case, a sale. If anyone wants the Carfax or has any other questions, please feel free to contact me.

Eli and Xavier were the main people I was dealing with and both did an amazing job with their…read morecustomer service and were so patient with all my demands! They made the process of buying a car less stressful and fun! I'm very satisfied with my new car and all the help and service they provided! 10/10 would recommend!

the sales man I was working with is Marquez Taylor! and another one I can't remember his name. both…read morewere outstanding salesman. Mr Marquez did what he could. but we couldn't come to an agreement. on a fair price. and wasn't a fan of my deposit dictates my interest rate. and the high price of the car. i was ready to make a deal then and there and Marquez Taylor did his best. As for the dealership. Ahhh I've seen better. It's a little outdated and not the friendliest staff. Once they knew I was talking with someone they didn't care to deal with me. But again. If you are in the market and see a car you like. Go talk to Marquez Taylor. He gets 5 stars