For a company which likes to portray its products, particularly its ranges as high end, the functionality and customer service has been the opposite. We bought a brand new 8 burner stove from Universal Kitchen and Appliances in Costa Mesa. They installed it and it did not work. They came back to examine. Then they came back again, disassembled the entire oven in our entry way, and finally got it to work. We had to wait almost a month with cooking in our kitchen. The brand new expensive Viking did not function. Then we used the smaller oven, it did not work, after waiting 40 minutes in hopes it would heat up. Then next time, it worked. Then it didn't. We arranged for them to back again to fix this. For an expensive new range, this annoying and concerning. We wanted a refund for this lemon. We called Universal who told us to contact Carol at Viking/Middleby. I called Middleby and left messages for Carol. Vanessa also took my call on her behalf once and no one called me back. So I called again then she said I need to talk to Tim. She would not give me his number- only email. I sent 2 emails to him asking him to call me but he refused and never called me. I wish I could switch out for a Wolf range, which apparently is less problematic. read more

Our 10+ year old dryer finally gave out, and I wasn't ready to buy a new one. I googled repair service, called and they informed they can be out the very next day. The gentleman that came to fix the dryer arrived early in the morning and immediately found the problem and was able to fix it! Out of pocket I did pay $270 but it saved me time for shopping for a decent dryer and possibly having to pay for delivery etc. hopefully this dryer will last me another 2/3 years when I'm ready for a new set. read more

Our kitchen hood wasn't working and due to their great reviews scheduled them in for an estimate. We had to pay the cost for the estimate of course which would be included if we took their service which is normal. The experience was great in the beginning from getting the technician scheduled the next day or two including when the technician came over. We apparently needed a part for our hood which they needed to look into and then give us the estimate of the cost of the part plus install. I was told they would get me the quote in a few days. Per the screenshot of our conversation, I gave them a week, followed up and then followed up again and never heard back. So all in all we paid the estimate cost for nothing because we did not end up knowing how much the part was/what part was needed or any other information. It was annoying cos even if we asked another company to come help, we would have to pay the estimate again because we didn't have more info on the current problem. What was funny was (actually not really) my husband ended up guessing and just bought a new hood fan from Amazon and apparently that was the issue. My husband isn't even that handy like 1 out of 10 I would give a 4 (1 being can only change bulbs and 10 to being able to build shelves, fix cars etc.). I'm not sure if this is their kind of business which is just sending techs out for an hour or so to get the estimate costs and not do anything further but it was a waste of time, energy and left me frustrated but I guess it resulted in the husband being slightly more handy. read more

Universal and United appliance - Conversation screenshot - Appliances & Repair Near Me

We would NOT recommend this company. Felix came to our home to provide an estimate to repair our oven. He took down the serical number and provided a quote for the full repair. He said we needed to provided a deposit of $100 before he could order the parts and complete the service. We gave him a check which was cashed and have not heard back from the company for 2+ weeks! We have called the 877.648-8777 and are sent to voice mail. We have left 3 messages and also sent a text message. No reply! They have our $100 and we still have an oven in need of repair! read more

I didn't expect that this company will respond quickly and fixed my fridge professionally which save my food's. I recommend this guys for everyone. read more

Universal and United appliance - Very glad that you helped me. Thank you. - Appliances & Repair Near Me

I would leave ZERO stars if possible. My elderly father placed a service call for his refrigerator when he was having issues with the warranty company. Technician came out and manipulated wiring. Did not fix issue and VOIDED our warranty because of wiring. Called back and he stated we would not be charged and techician was sent back out to restore fridge to original condition. 2 MONTHS LATER HE CASHED THE CHECK FOR $338 AND TOLD MY 79 YEAR OLD FATHER THAT HE WOULD REFUND AND WE'VE NEVER HEARD FROM HIM AGAIN. This company takes advantage of elderly!!!! read more

I called this company to repair a 5-year-old Samsung four-door refrigerator. The man arrived at my house and blasted in the front door scaring my cat to the point that I got scratched. He opened the refrigerator door and immediately told me it could not be repaired and I had to buy a new refrigerator. He was not even here for 5 minutes, charged me $75. I feel like I got scammed and will get a second opinion. read more

Not recommended, iys ripping you off. The guy came and i told them my fridge didn't work and fixed it right a way and charge me $$306. Asked what the problems are he said capacitor and relay. I told them to not change them. Paid $65 for diagnostic only. Watched youtube and bought capacitor and relay from amazon for $12 dollar replaced them and has been working ecer since. read more

Felix came out and diagnosed our problem and fixed it after he got the part he needed. Came on Monday and called Thursday to put in part. Success!! My Kitchen Aid dishwasher is back in use which is good because there are NO stainless steel Kitchen Aid dishwashers to purchase right now. I will use them again in the future. Linda Lally read more

Arrived half hour early than scheduled. 2 technicians, diagnosed refrigerator Problem within 20 minutes and completed repair within 1/2 hour. Great service and reasonable price. Will use again and will reccomend to others. read more

These guys are the absolute best. My fridge stopped working so I called them last minute. They squeezed me in despite reportedly having a packed schedule. Technician came, identified the problem, ordered the part, came back next day and installed part. Problem solved. I will most definitely use them again! read more

I would not recommend this company at all. Someone came out two weeks ago to fix my fridge, replaced a part (with an aftermarket part I suspect) and charged me $250. The fridge stopped working a week later and there's a burning smell coming from it. Calls and messages have been ignored. Best of luck on your appliance needs, would not recommend this company nor its subcontractors. read more

Was supposed to call me to set an appointment and never did. We messaged back and forth but he didn't follow up. Guess he doesn't need the business. read more

The wife and I were a bit on the fence as to whether we should go the REPAIR route or the REPLACE route. Our Whirlpool gas dryer was not high-end and was 12 years old. Per a google search, these appliances last around 10-18 years. That being said, we paid $350 back then and now a comparable dyer would be around $600. As a result, we contacted NonStop Appliance via Yelp and FERUZ responded with a message to my Yelp account almost immediately. We sent a couple of messages back and forth and he gave me a range of possible costs for the issue I was describing but it was still much better than $600. The fee was fair for the appointment to diagnose the issue. We set up the appointment for a couple of days out and we were given a 3 hour window of time in which the tech would arrive. Fortunately, the tech arrived (in a large commercial van) very much on the earlier side of the time window given so my whole morning wasn't occupied with unpleasant home owner stuff. I explained what was happening and he was able to quickly inspect the dryer, troubleshoot it and diagnose that the DOOR SWITCH needed replacing. He returned to the van, came out with the part and replaced it quickly. He gave it a couple of test runs and he was off. All-in-all, about 10-15 minutes of fun and he was off to the races and I left the house to run errands. It wasn't as inexpensive as I thought for a simple repair but I researched it and their pricing is fair for a repair of this type. And it was a heck of a lot cheaper than a $600 dryer replacement fee. Our issue wasn't exactly what I thought it was but you should likely at least google your issue to get a rough ballpark idea of what it may be and then do the math as to how much life your appliance has left. Never ignore the "repair vs. replace" mathematical equation of life. read more

I needed my French door refrigerator/freezer repaired and I needed it repaired FAST, and Felix delivered! Called on a Tuesday and got an appt on Wednesday morning. I didn't hear them at the door the first time they showed up (I work nights and I was knocked out!) but when I called to Otto to explain that I had missed the scheduled appt and he fit me back in rotation within two hours. Felix came back, gave me an estimate, I agreed, he left to get parts and came back to repair my beast....and the whole transaction was completed within 2.5 hours! Felix did a great job, and even made sure my floors were clean before he left. He also made a couple of tweaks to my oven knobs when I mentioned that to him. Competitive prices, quick service, and knowledgeable people...I can highly recommend Universal and United Appliance. My compressor has a three year warranty, too, and that peace of mind was worth the price! read more

I had broken springs on my Bosch dishwasher and reached out to Nonstop Appliance through Yelp. They responded instantly and scheduled an appointment for repairs. I was pleasantly surprised when Felix arrived ahead of schedule. He was in and out in less than 30 minutes and my washer is fixed. Smooth as silk. Would definitely recommend Nonstop Appliance! Thank you for making it so easy to work with you, I appreciate it! read more

Really surprised this place has 5 stars, so consider taking my review with a grain of salt. My complaints are entirely about how they conduct business and their prices, not about services provided. My trash compactor had stopped working and I could hear the motor running however no compacting. Repairman comes over, turns the compactor on and knows exactly whats wrong. Removes the bottom to find a broken plastic gear and says he'll be back tomorrow with the part to repair and gives an estimate. $53 for the repair kit + labor/tax totaling $217, $100 deposit required. Diagnostic time maybe 5-10 minutes MAX. Comes back the next day with the repair kit (which comes with 8 pieces) and fixes the compactor using 1 of said pieces in about another 10 -15 minutes. In total, the repair kit online costs under $30 with shipping and the maximum time the repair man was inside the home was under 30 minutes. I understand being efficient however I see no way this gentleman can justify making $180 an hour for a standard hour labor such as how mechanics charge (or $360 for a true hour) The positives: Trash compactor now works and they were accurate on what time they would be performing said service. NEGATIVES: Ultimately I was very disappointed that I was overcharged for the replacement item by nearly 200% and was charged $180 for 30 minutes of work. There was almost 0 explanation of what was going on and terrible customer service. Would not recommend. At best should have had them come out and do diagnostics and do the actual repair myself. read more

Matt came out and replaced my ice maker and he was great! He needed to leave and order some extra parts, but he got back to me right away. Because of Matt, I will probably use this company again in the future. -Warren Bennett read more

I do not trust this company. I simply asked for them to come to give me an estimate for my washer. He said that he would come for $55 and then give me the estimate for the washer to be fixed, with my approval they would proceed. My tenant was then slammed with a $205 dollar bill without ANY approval from myself- that I now have to pay for. The owner was aware they were going to my tenant's location and that I am the owner, he took down my name and my phone number. I'm extremely upset with the way this was handled. read more

Universal and United appliance - Conversation with me and Business Owner. - Appliances & Repair Near Me

They communicate really quickly and thoroughly. Felix is a hard worker, direct communicator and explained the issue well. The work has a warranty which also gives me confidence in the quality of the repair. I'm thankful to have my oven back! read more

This company was very helpful to me as a realtor. I asked for an estimate and he was very clear and willing to explain how much he thought the repair might cost if it were a simple fix. I will call them next time we have a repair need! read more

Alex is a real pro! He diagnosed my Viking range and refrigerator instantly for the problems and order parts and remedy the issue! I am a picky guy and when someone have his kind of experiences, I can recognized it right away. I would recommend him and use him again in the future for all my appliances. Thanks again Alex for a professional job!!!! read more

Universal and United appliance - Appliances & Repair Near Me

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They came out fast to troubleshoot my dryer. Brought all his tools and made sure the replacement parts were available.

Mat was on time, diagnosed the problem quickly and the customer service was exceptional! I was very pleased with his service.

Amazing service. Quick, clean, wore masks, easy to communicate with. I recommend them to anyone! read more

Universal and United appliance - They fixed my freezer. - Appliances & Repair Near Me

Felix came round and was very efficient and helpful in fixing my Bosch fridge freezer. Then have it a full health check and adjusted the doors as well - great work read more

I received a quick response to my request for service, and had a same day appointment scheduled within an hour. Feruz then punctually came over and had a look at our washer, diagnosed the issue quickly. He then provided honest recommendation to address our problem. Very courteous and professional service. Would definitely recommend him for appliance service. read more

I called NonStop because they got some great reviews on Yelp. I had water sitting in the bottom of my dishwasher. I called and they made an appt for me the next morning. Matt showed up at 9:30, was able to fix my dishwasher quickly and give me tips to keep it running in the future. Matt was very professional, nice and they charged me an affordable price to come out. I will definitely be calling NonStop again with any appliance issues that arise! read more

I was about to give up on my one-and-a-half year old Samsung refrigerator ice maker that my family has been relying on all the time for smoothies and drinks. Apparently, it's a known issue with these refrigerators. I have been trying to fix the problem myself for a few weeks going off the suggestions from different consumer sites without any luck. My friend recommended to order NonStop Appliance, because he has been successfully using them every single time he was in need in appliance repair for almost a decade. Needless to say, the issue has been fixed immediately by a savvy technician who simply replaced a broken part! What surprised me was that I didn't need to wait for the part to arrive and spend an extra day for him to show up with that replacement part. He shared with me that he has $40,000 worth of replacement parts with him in his truck at all times! THAT to me is a business that is willing to invest in its consumer satisfaction by being able to fix any issue on the spot!!! I highly recommend the Nonstop Appliance to be saved in your phone!!! read more

Universal and United appliance - Fixed ice making issue for Samsung refrigerator - Appliances & Repair Near Me

The technician was very friendly and courteous. Definitely knew my refrigerator and very knowledgeable. Was able to quickly diagnose & resolve the problem. I highly recommend nonstop for your appliance repair needs. read more

I have used this company a couple times to repair my gas oven. Two different ovens at different times. They will get back to you quickly, give you a fair price, and fix the problem super fast( at least in our situation). I highly recommend this company. I love supporting small businesses and I feel they try harder to make things right. I do not hesitate to recommend Non Stop Appliance for any of your appliances. read more

Reached out for a quote the day after Christmas and got a response in less than an hour. Expecting there to be a long wait for an appointment, he had an availability the next day. The technician came out as scheduled, was fast and friendly. After inspection he was able to fix the problem same day. Definitely calling back for anymore appliance issues. read more

Matt was the technician that came out. They were able to come within just a few hours of my contacting about my broken refrigerator. I appreciate his honest opinion of what made more sense with an older unit. read more

Our electric oven wasn't working and I was supposed to call and get it repaired and forgot. My wife gave me a call as she wanted to use the oven tonight and I panicked. I contacted Nonstop Appliance on Yelp and they responded within 10 minutes. They offered the same day service or an appointment tomorrow. I confirmed I wanted it done ASAP and the technician was at my house within one hour. Felix was professional and knowledgeable and troubleshooted the oven and had it repaired within 30 minutes. The service charge and repair was reasonable compared to the other quotes I received from other vendors on Yelp AFTER the repair was already done by Nonstop Appliance. Search no further and give them a try!! read more

I ABSOLUTELY have to give this company 5 stars. I called because my refrigerator was not cooling and got a prompt response. Although my refrigerator started working during the night, I decided to keep the appointment because it was worth the money to me to make sure the problem was actually solved and not just a fluke. A technician came within the time period stated. Felix informed me that all was well and I was actually still under warranty (even though the company claimed otherwise) and didn't charge me a dime. I will DEFINITELY be calling this company for any appliance repairs in the future. Prompt service and fair practice. read more

Felix and the company were very attentive. I called Friday at noon and they were able to come same day at 3:00!!!! Awesome. Felix diagnosed our problems quickly and with confidence. He knew his stuff for sure. He said he would get the parts and come back the next day to do the repairs. He was right on time. Did the job quickly and efficiently! Friendly too. Highly recommend. read more

You know ... not so much to obtain from the master household appliances : punctuality, neatness , and good results in a short period of time. all this is a man who came to me from the service non stop appliance. his name was Felix... This guy knew exactly what he was doing . I broke an expensive refrigerator Sub-zero. Not getting cold ...)) came to me with the already purchased part and a half hours - went cold again . This company should be your choice as well! read more

Matt came out to check out washer and dryer. He was very honest and recommended that we get a new washer. He said it was not worth the money to repair. He also check out our dryer and make sure everything was working well. Matt was very professional and honest. I would highly recommend NonStop Appliance. read more

I wanna to thank Matt from NonStop Appliance, for outstanding service he performed. I called few places not a lot of companies work on LG, so it was hard find someone. Called NonStop Appliance and thank God, they do. Matt showed up same day and was able to diagnose problem within the minutes. He ordered cover part and finished repair after he got the parts. He taught me some important tips and even did free maintenance. Also Alex on the phone was very kind and knowledgeable. Overall very happy with the service, thank you! read more

Nonstop Appliance fixed our 9 year old LG washer that had a broken pump. He had to come back the next day with the part, but he fixed it quickly. On his way out I asked if he could look at my KitchenAid gas stove, because one burner wouldn't start on it's own. I had to use a lighter to get it to light. He quickly fixed that too, an easy fix, he used pliers and straightened the spark/starter. I did appreciate that he fixed both appliances. read more