Took my vehicle in for tire rotation on LES SCHWAB purchased tires, I agreed to an oil change as the rotation was included with the tires. Left my car at 10:45AM told it would be ready in 1.5hrs. Came back at 1PM, found my car in the same spot as I left it. Nobody had looked at it. Talked to different service person, and he got on it right away. Keep in mind, I am the ONLY person in the store. I waited another hour, no status on my car. I walked to the service area and asked about my car. "It's almost ready", was the reply. I waited. After another 10 minutes, my car pulls around. The service person says they have been trying to call me for 30 minutes because they can't rotate my tires as the front tires treads are too worn. I WAS THE ONLY ONE IN THE STORE, why call me I'm here. The tires had 40k miles on them with a 70k warranty and they tried pushing NEW tires at full price! Lousy service, horrible communication, and deceptive sales. Les Schwab will never see any service/tires on any of my Three vehicles... oh, and my Napa friends will all here about my experience. read more

got a nail in my front right tire and Les Schwab patched it up for free -- yes, completely free! They originally estimated a 90-minute to 2-hour wait. I arrived around 10:00 AM and was out by 11:45 AM, with my car taken in around 10:45 AM. The only small delay came from them almost misplacing my Tesla key in the cup holder cover, but mistakes happen and it was quickly resolved. Other nearby tire shops quoted me $45-$60 for the repair, so getting it done at no cost made Les Schwab the clear winner. Great value and solid service overall. read more

I used to come to Les Schwab Napa for years when Chris was the manager. They always took care of me. Recently visited with a flat tire issue , I got completely ignored at the air check machine and counter. Not one smile out of anyone here. The counter was empty. It took like 10 minutes to get help from somebody who acted like they didn't want to be there. They were trying to turn me away 2pm on a Saturday. Told me he stopped service to people at 12 PM? They eventually helped me, but he said "no guarantees , if we get to it today fine or you'll have to come back 2 days later" FOR A FLAT REPAIR. I ended up waiting hours for what ended up being a sloppy BAD repair that wouldn't hold air the next day. This isn't the first time that they did a bad tire repair. A few years ago one of the new younger technicians burn through my tire with a buffer. And ruined it Ive bought tires from LES over the years, but the whole staff couldn't care LESS I was there. None of them had any hustle. They kept leaving the counter empty or sometimes fawning over deep pocket customers with trucks. When I picked up my repaired wheel , they were "too busy" to install it.. so i did myself. One of the employees came out and threw a fit that I was changing a tire in their parking area. I went to the other guys , competitor on trancas. Got treated with respect, smile & empathy. Also their new tires were WAYYYY LESS in price. read more

For years I've purchase my wheels and tires exclusively from Les Schwab. Recently I've encountered several nails and flats. Each and every time I've been taken care of quickly and at no charge. Even as a walk in, while they were completely booked, I've waited no longer than 2 hours for a patch. I'd recommend them. read more

during my stay in napa, i hit a bump and the bottom protection of my car fell off and was scraping the ground. i hit the Les Schwab 10 min away, and they fixed my issue quickly: it was free, as they take care of their customers read more

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I called Les Schwab to tell them I wanted them to check my tires and bring them up to the proper pressure. They told me I'd have to wait an hour and a half. I left. Never had this issue read more

Very friendly, quick work at a fair price! Couldn't be more satisfied with the service we received.

Tire shops are a dime a dozen. I have been going to this Les Schwab for the past 7 years and I have always been satisfied with their service during that time. I had an issue with one of my tires where it had a slow leak. I brought it over to Les Schwab to see if they can fix it. Let me tell you, the people they have at the front weren't very personable. No smiles. Not even a greet. Just there to clerk. It wasn't like it was before with their old employees. When they delivered the news of what I needed to do and spend, there was no soul there. It's either you do it or you don't and get out of the store. At least that's my impression of my interaction with them. I was faced with an issue where I have to fork out money that I really can't afford to spend but it was absolutely needed. I opted to not go thru with their offer. I went home to rethink my options. I shopped around for a cheaper option. I searched online and I remembered a store I dealt with before and I remembered how I was treated. Mind you this was about two years ago when I interacted with them. I'm not going to mention the name of their store but they are located on Trancas Street right by Frida's. Anyway, I went with them. I was greeted nicely. With a welcoming smile. I told them my predicament and they were very empathetic. Let me tell you I appreciated that more. They weren't that much cheaper but if I'm going to spend money that I don't want to spend I would rather go to a place where I am treated right. It's been a good run Les Schwab but I'm going with the one that's going to treat me right. Cheers read more

I made an appointment online for an alignment on Christmas Eve. We needed this work done so we could travel safely on our Christmas trip to the snow. My husband called the store to verify he could drop off the vehicle early and leave the keys. The woman who answered said they cancelled my appointment and they left me a voicemail yesterday. He told her he didn't receive any missed calls, messages, or emails. My husband didn't receive any communication about the cancellation. In fact, he received an appointment reminder this morning. I understand staffing issues happen but lying about leaving a message is just really poor customer service. After hanging up, he got the cancellation notice... read more

Life savers! Changed my tire that got flat quickly. Kind service people and free popcorn in the lobby.

I have been taking my car to Les Schwab for the past 5 years, spending close to 5,000$ on tires brakes. In 2022, I went to Les Schwab to have my brakes completely redone--new calipers, rotors, and pads for the front and rear. Later, I found out the rear calipers had been installed incorrectly, which caused my brakes to fail while I was on the freeway. Thankfully I got off safely, but it was terrifying and completely avoidable. I had also gotten two brake checks at Les Schwab after the original service, and they never caught the issue. When I went back after the brake failure, management took no responsibility. They made light of the situation because I ended up "safe," and even tried to suggest it might be my fault for not taking care of my car--despite the fact that their mistake caused the problem. I then had to pay $1,300 elsewhere to get the brakes fixed properly, and Les Schwab offered no help or compensation. Based on my experience, I cannot recommend this location, or Les Schwab in general. A brake job should never put someone in danger, and the lack of accountability made everything worse. read more

I've had a single tire replacement at Schwab a few years back and remembered how thorough and professional they were. So, I drove on over to Les Schwab after getting new tires at Costco. The team at Schwab mounted the new tires onto the new wheels, balanced the wheels, and performed an alignment. The new wheels (and the car) looked fabulous. I think it took a little over an hour; I received the "Sir, your car is ready" text while having breakfast nearby. I don't remember the names of the pleasant and professional team members (and the manager); but, I was again impressed with the overall experience. If Costco wasn't down the street from me, I'd have bought the tires from Schwab in the first place! read more

This establishment is very well put together. The former manager Chris and the current manager Joe are both fantastic. Have brought my celica, camry and Tacoma here and each time was a positive experience. The entire staff is honest, informational and friendly. read more

Couldn't align my truck after the other establishment in another city did it and then they're trying to sell me other stuff saying that my lift kit was an issue and that other things are the issue mind you when I did it at the other shop they had noted nothing wrong with it and it's the same Les Schwab just in a different city wouldn't go there seems like they're doing bad on money read more

Good, prompt. Have used this business before and will more than likely use them again when needed.

If only I had taken the time to learn the young person's name(with blueish hair color) who greeted me promptly, with an awesome smile and friendly can-do attitude. Emmanuel was the serice tech who repaired my tire and also gets 5 stars from me. Thank you both for turning a super rainy bummer into a super rainy happy. I recommend this shop. read more

Went to see about getting my tire pressure checked. The rude person at the front said it would be a 2 hour wait. So I asked for recommendations for another place as I'm not from around here and he said do you have a phone? Pretty rude and there were only 2 people waiting so why was it going to take 2 hours. Horrible customer service read more

They're afraid of stripped or sheered bolts. I just can't trust a vehicle maintenance shop that won't touch potential bolt extraction situations read more

by far the worst tire shop in the tri county area. theh wanted 65 dollars to put my spare tire on. refused to roll my window up when I asked them too. Free air is about all they are good for. I've spent thousands over the years at Les Schwab, this one on Imola is well worth avoiding. read more

Came here with a flat tire and they were able to fix it quickly!!! Best customer service Luke was super helpful!! Thank you guys so much! Appreciate you all for making this issue bearable! Definitely will Recommend them to friends and family :) read more

Super friendly, helpful and fast customer service! I had a low tire and popped in to see if they could put some air in it so that I could make the drive home which was about an hour away. The technician informed me that it was a leaking air fast and needed to be repaired. They got me in and out in less than 30 minutes without an appointment and I was back on the road in no time. Wonderful experience and would highly recommend this business! It's extremely rare to find this high-quality level of customer service these days! read more

I showed up the Monday morning following a major holiday with a nail in a tire on my camper van. Diego scheduled the work and I was back on the road an hour and a half later with my wallet no lighter after a complimentary flat fix that included taking the wounded tire off the spare carrier, patching it, removing the spare from the rear axle, mounting the repaired tire, and putting the spare back on the spare carrier. Excellent work! I'll be back when I need tires. read more

I normally go to Americas tires for my tires but they had trouble fitting the right tires to my van, so I went over to Les Swab, no big line, had a great set of American made name brand tires in stock ! Fantastic! They even do a process where they add tread groves to the tires to make them have better traction! I received great service and it was near my gym so I got a great workout in while they installed my new tires! Thank you Andre/Executive Car service Napa valley read more

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I've just finished writing this complementary letter to the Les Schwab headquarters in Bend, Oregon: Well, they've done it again! I'm writing this just to let you know that your 830 W. Imola, Napa, CA location continues to amaze me. This time, I found myself with a flat-as-a-pancake left rear wheel tire. I was sure the tire was a goner (no nail, but a gash). Of course, I took the tire to your Napa location, and once again, your team patched it up in no time. They removed the emergency spare tire and installed the fixed tire in a few hours. And, as usual, the repair cost was zilch! This letter isn't long enough to discuss the number of times I've had to bring in a tire for repair (usually a nail puncture). I've honestly lost count! And, each time the service was provided free of charge. Yes, I had purchased this set of tires at your Napa location. Because of your exemplary customer service, I had long ago vowed to buy any new tires exclusively at Les Schwab. Kudos again to your Napa team! read more

We have been coming here for years for all of our tires and brakes. We have had many vehicles and each time we are very happy with the service. I feel that this place is honest and professional. Today I brought in my Jeep for a tire repair. The customer service was excellent. They came out to my car when I pulled up And checked me in then explained how long it would take. I left and ran some errands. I came back and the technician told me what he did and said I'm all good. I love this place. read more

My son referred me to Napa's Les Schwab to get my brakes looked at, telling me I'd be in good hands. I'm so thankful for his recommendation. The whole experience was positive. I live almost 30 minutes away and wanted to make sure I'd get my car looked at. From the very start, the gal who answered the phone was pleasant, helpful, and accommodating. When dropping my car off, the man at the counter was welcoming, listened to my concerns and was reassuring. When they called that my car was ready, the man explained everything in terms that I understood. If I could give it more then 5 stars I would in a heartbeat! read more

Great customer service! Maria was awesome at the front desk. Arrived at my 12noon appointment time, boom...my car was taken immediately. Got 4 new tires on my BMW, great value and an 80,000 mile warranty. Mike, the mechanic, brought my car up and rang up my tires and was extremely knowledgeable and courteous. It is amazing nowadays, how we notice the rare event of a smile and great service...both, you get at Les Schwab in Napa, my new tire store. read more

Nice crew, so many great reviews Good job to everyone So many compliments, I'll rate a five star read more

Les Schwab Tire Center - Tires Near Me - Napa, California

So I have had a lot of work done here, mostly tires and brakes. Luke was the primary contact that I spoke with. The short version: I had them fix my breaks. There was a problem unrelated to the work they did, but it still affected my breaks. The breaks and rotors were under warranty, but I was unable to bring my car back to this location due to a cross country move. I called in, spoke to Luke, and not only were they immediately responsive to my needs, but Luke PERSONALLY CALLED the shop where I regrettably had to take my car, spoke to the person(s) he needed to speak to, and made it right, for free. I understand the car had warranty on the parts, but the amount of customer service provided was SO FAR ABOVE AND BEYOND, I will recommend this place (and Luke!!) To ANYONE. the prices are fair but the service is absolutely exceptional. 11 out of 10 on all of it! If I could personally get this man a raise, I would. My girlfriend (now fiancé) originally turned me on to this location because she had all of her needs met here, along with her family and friends. I have NEVER, EVER *EVER* seen this level of customer service ANYWHERE in my life. Usually I am apprehensive about car maintenance because I have had bad experiences with other places in the past. To say I recommend them would be the understatement of the century. I dont even write reviews unless the service is terrible or unmatched. I would trust my car here anytime, without question. THANKS LUKE! THANKS L.S. TIRE CENTER!! SINCERELY, THANK YOU! *(someone PLEASE give this man a raise!) Sincerely, Doug L., formally of the bay area, now Orlando, FL *(my fiance and this business were the ONLY GOOD THINGS TO COME FROM THIS STATE!) read more

Don't go here, these guys have no idea what they're doing and if I didn't know any better they would have lied someone into paying $1000 for nothing. I went in to get an alignment done and they came back saying my steering rack went bad and they couldn't do it ‍ told them what they're doing wrong but they wouldn't even try it. Called B&G and they took me right in no questions, and would you believe it?! My alignment was perfectly done in 30min. I should have just went to B&G in the first place. Locally owned and years of experience. read more

Les Schwab Tire Center - Alignment - Tires Near Me - Napa, California

Updating my Yelp review today as I received some positive assistance from the assistant store manager Chris. Thank you Chris for making the time and calling me back. We had a conversation over the phone as to what happened and the breakdown of the scheduled work and team communication. He agreed that things were not handled correctly and that he would personally look into the situation. In addition Chris offered to credit back the charge for the tire rotation as well as covering the charge from Subaru to fix the stripped lug nut and to replace it. All in all I was very pleased with the outcome and that I was heard. Thank you for taking the time to resolve this, you have redeemed my trust in your business. read more

It's time for me to try another tire store. This is three times in a row I've had problems here. For years the service was great. It started with lug nuts being over-tightened (from the airgun) as identified by my long time mechanic and has generally degenerated to the longest wait times I've ever had. I'm basically frustrated after getting a 2 to 2.5 hour estimate and coming back to find it hadn't even been started. Maybe my expectations are out of line but it's not the place it used to be and I'm ready to find out if there is better. read more

I had a need that was kind of sprung on the guy at the desk, I can't remember his name but I got the feel he was the manager. He found me some wheels and tires I liked in Sac area. He made the entire deal happen in my very quick unrealistic time frame. There was a couple snafus after the fact but nothing crazy and when I came back the same gentleman was ON IT. I often hear stay away from Les schwab, but for me after all said and done I am happy. I am even more happy how the guy made it all happen and continued after the fact. I really with I remembered his name to give him credit. They did a level kit on my truck and wheels and tires, alignment. Wheels that they didn't have there. Totally happy so far with my choice. read more

I never, never never never, NEVER leave reviews but this one has me irked ! I went in as a walk in at 10:30am said they could check my car shortly . At around 1pm I call to check on my car about any updates , if they were able to check it what's going on ; I was told they still didn't reach my car & another car was ahead of mine. 4pm I call again still didn't get to it . At 5:15 I get a call asking for my bolt key , (my mistake as well) which I dropped off within 5-10 mins. At 6 I called again. Stated who was calling in regards to my vehicle a guy named Luke answered and said my mailbox was full when they called (that side of town has the worst service) I asked him if they went ahead and proceeded with things since I didn't hear back from them and he said no we don't do that I said okay so will you be doing that now to only reply "its 6 we close" hahaha " yes exactly I left my car at 10:30 in the morning " . Tells me " oooh we could do it tomorrow , bring it by" (no I can't just bring it tomorrow ) & then say just kidding WE DONT HAVE THE PART hahahahha seriously dude ALL DAY THEY HAD MY CAR & didn't touch a thing lmao maaaaan I'm such a foool . It was a random free day I had to get this done & they wasted my whole time . Inconsiderate If you do, do business with them because they can be very convenient. Don't let them play with your time ! ASK if they have the part. Ladies it is rough out there , little advice but I on the other hand feel robbed. And to the autobot response ; if you're not really tending to the real issue it's very tacky. Less is more LESSCHWAB sorry for the grammar. read more

Les Schwab came through critical for us. We own a food truck and needed a tire repair on extremely short notice. We had to be in and out in less than an hour on a major tire job. Dakota and Luke were SUPER responsive and helpful & got us taken care of in time for our event. They Couldn't have been nicer or cooler about the entire situation. I can't thank them enough. Going to be our go to spot from now on. read more

I went to a nearby dealership to get a recalled fixed on my Dodge Charger. While I was there they said I needed new brakes. They gave me a quote through the roof. I decided that I should take my car to Les Schwab, for a brake inspection. After all before the pandemic, I took my wife's car there and they were pretty reasonable. I was a bit concerned that perhaps now with things opening up, prices all over the place would be higher. Well, I can assure you that Les Schwab still has reasonable prices. I was happy that they saved me a few hundred dollars on the brake job. The staff in the office was very friendly, I spoke to the technicians and they made me feel comfortable leaving my car there and have them work on it. Once scheduled, They had the car ready to go sooner than I needed my car which was great! I was in and out the door in no time. Now that they worked on both of my family vehicles, I can say in confidence that they've earned my business and most importantly my trust. Thank you to everyone at Les Schwab that helped me out. read more

Being a tire shop, and still scratching wheels to put them on is crazy. Just had my tires replaced and told them to please take their time and not to rush the job. I have a very expensive set a wheels on and were hoping they take my ask into consideration. I get my car back and boom. Scratches... Hate that car shops can fuck up on your car, and say they're not liable for anything. Do your fucking job better or higher better people. Will not be coming back. read more

Went in with a screw in my relatively new tire and they said it could be readied rather than replaced. Dropped off the car and came back to pick it up 2 hours later. It was ready as promised and best of all, FREE of charge. Who offers this kind of service anymore. Kudos to them. They've earned a customer going forward. read more

While working in Napa I was in a automobile accident. A young person failed to stop at a stop sign and ran into my work truck. Hit my truck at about 30 miles an hour. Unbelievably my truck has no body damage but the steering system was really messed up. I am 80 miles from home and my truck is a mess, I got it to Les Schwab in Napa and the crew went to work. They stayed until 7:30pm to finish my truck so could get home. I am not surprised as I have been dealing with Les Schwab since 1972 and have bought tires and front end alignments in 4 states in my 50 years of driving. Integrity is shown with flying colors at especially their Napa store. Thank you to the whole crew from the young lady that checked me in to the two service men who fixed it and the manager for making it happen. Great Job, I will be back. Noble 1 Consulting read more

The customer service here is somewhat friendly depending on who you get to talk to. The wait time is pretty long so you need to be patient.