The furniture (chairs) in the waiting room have deteriorated to the point that you can't sit on the…read morerotted away cushions on the many of the wing chairs. It was like this in February 2026 and now is even worse in September 2026. Someone in management is not doing their job or doesn't have the authority to be effective. Either Mink Imaging is making money or they're not. Either way,it can't be good for the patient. Is their equipment in the same shape? The office staff does their job well and are helpful. They deserve appreciation. I bet it's embarrassing for them as they are on the front line. Aren't their regional managers coming in to their locations? Are they ignoring this? Really?!

They KEPT my ID. They returned my insurance card only. I could only assume the receptionist…read morestill needed it. They made no attempt to return it before or after the exam. I live 10 miles away, I got home to a voice mail saying "you forgot your ID come pick it up so I now I have to go all the way back there. Returning the insurance card and ID has to be one of the most basic responsibilities of the job. This guy just set it aside returned the insurance card with the paperwork only no explanation. He said he was "sorry". sorry doesn't pay for the time and money spent going back there. They should offer to return the ID by courier. when I called back I got the scheduling department who refused to give me a name to write a letter to complain to then procrededto to blame me for "forgetting to ask for it back" Handing over valid identification and not returning it then pivoting to blame the customer is a violation of trust. When you get your scan done there ask yourself what other things might the staff there so casually disregard. People at medical front desks need to be professional and take their jobs seriously. I see lots of doctors and get lots of scan and never once was my ID KEPT without returning it. I was there another 20 minutes doing the scan but the place is not laid out so that I would pass the front desk, when finished, from wkat I can tell he left the voice mail while I saw as getting scaneed and was too lazy to get up and walk over to the technician and say he still had my ID. When the scan is over your not thinking about paperwork and IDs so accusing the customer of being the one who "forgot" is highly unprofessional and rude. They should emphatically take responsibility and return what they so casually disregarded. If they had called.and emphatically aplgized for not returning it rather than putting it on me I my reaction would have been far more accepting I will never accept a referral there ever again.

Husband needed an MRI/DTI of brain due to a serious rear ended accident due to Semi truck driver (…read more18 wheeler carrying a load ) who was unable to stop because he was speeding ... Traumatic Brain injuries are devastating ... Anyway, this place is wonderful! Front desk woman named Autumn was so kind and helpful!!! Andrew the technician was so kind and brilliant at his job! SHOUT OUT TO THEM BOTH! Highly recommended ! Street parking is available on La Cienega...

I came here yesterday to get a CT scan requested from my PCP. I was a little confused about all the…read morenegative reviews after I had my appointment because my experience was quite the opposite. Yes, I had a small issue scheduling due to an insurance issue, but it was resolved quickly and my original appointment was re-booked without any issue. I arrived 30 minutes early, like they asked, pre-filled out my paperwork online, like they asked, and was greeted right away by a friendly employee who checked me in and took my payment. Keep in mind I was there about 40 minutes earlier then my appointments schedule time and I waited a whopping ~10 minutes for another employee to come get me, take me to the exam room and completed my CT scan quickly, efficiently and very professionally. By the time I drove back home, back into the valley, it was barely past the starting time for my actual appointment.

I have been to this facility several times! From the front desk to the technicians, I have only…read moreexperienced excellent service. Thank you so very much: Diana, Michelle( technicians) and Emili( front desk) Great Job!!!! Debbie Joyce

Unacceptable Short-Notice Rescheduling and Lack of Communication -…read more Dear Dr. Chandak, I am writing to bring a severe matter regarding your office's scheduling and communication practices to your immediate attention. An MRI was scheduled for me, for this coming Sunday, June 14th. This appointment was confirmed approximately two to three weeks ago. However, today--Friday, June 12th--less than 48 hours before the scheduled procedure, I received a text message abruptly stating that my appointment must be rescheduled to Monday. Following this notice, my husband attempted to contact your office five separate times to resolve this issue. Not a single call was answered, nor have we received any return communication. This level of service is entirely unacceptable. Forcing a patient to shift an appointment from a weekend to a workday on such short notice is a major disruption. Furthermore, leaving a patient completely unable to reach anyone to discuss the change is a terrible business practice that severely damages client trust. Please be advised that I am contacting the law firm that coordinated this referral to formally complain about this experience and ensure they are aware of how their clients are being treated. I expect a prompt response to resolve this situation immediately.

I always know I'm in good hands here! Came in for a…read morevascular US today. What I love about this place and Dr. BD is that he always follows up after any tests to go over your results.

I work for a Dr.'s office and we have been referring our patients to Dr Bendavid and his team at…read morePremier. They assist in getting in our patients in a timely manner, perform thorough mammograms with ultrasounds and biopsies if needed. Complete and compassionate care, is provided to all of our patients. And most results are provided same day, if no pathology is required. THANK you so much Dr Bendavid and team!

Jamieson is the best phlebotomist! Got my husband's IV on 1 or 2 tries - usually takes HOURS. And…read morethe whole team was so helpful in moving my husband who is wheelchair bound. They care about their patients - and when you're going through life's challenges...it makes a huge difference. Thank you MICSC!!

This is a top tier imaging center for MRI and other imaging procedures. I see Dr. Berkovich who…read morespecializes in treatment of MS. The office staff here is super efficient, and Jennifer handles everything, getting approval from insurance and all other paperwork. My other MRIs were all done by UCLA. These guys are just as good.

Always reliable, kind, caring, on time! No one wants an MRI,…read morebut if you need one I highly recommend Mink!

I was there for service and I waited for 1 1/2 hr to be attended. The other day I went there for a…read moreMRI and X ray. They forgot to give me x rays and were calling me to go back for x rays. So I lost time and money to be attended right way.....

I needed an urgent ultrasound of my elbow due to a sports injury. Professional Imaging Network…read morestaff was able to schedule me with an ultrasound professional who specialized in arm and joint ultrasound. She was knowledgeable, patient and made the whole process a breeze! Subsequently they have sent the studies to my provider in a very timely manner, resulting in me being able to receive the treatment for my injury that same week. Whether you are are patient or a doctor, you are definitely in good hands with the staff of Professional Imaging Network. Both figuratively and literally!

Professional Imaging Network really came through for us and put our minds at ease!! I am so…read moregrateful to them! My husband was in so much pain from what we thought might be a broken foot after a bad fall. Anastasia arranged everything so quickly which was such a relief. The X ray technician came early the next morning and was reliable, quick, kind and knowledgeable. We got our results pretty quickly as well. HIGHLY RECOMMEND Professional Imaging Network to all my friends and family. Grade A service!!

Terrible facility .... truly tried to give them the benefit of the doubt…read more Long story short ... My doctor requested an MRI w/Contrast (they had a copy of the order) when I arrived the front desk said w/contrast but the techincian who helped me said NO contrast. I went through the whole scary process of an MRI .. you know how that can be. The emailed my doctor with the subject MRI w/contrast and w/o contrast but then in the notes/and impressions said this was an MRI w/o contrast. Truly sucks that my doctor didn't catch this discrepancy either because the paperwork is not correct, which also means she didn't truly check. Also, I was billed for having contrast and was giving no type of injection or contrast so now im going back and forth to figure out what was ordered, what was done. Shame on this "medical practice".. people should pay more attention to their jobs especially with things that are more nerve wrecking for people should as an MRI. because now it puts me in position to have to face an MRI again, and do more testing.. AVOID THIS PLACE OR IF YOU DO GO KNOW YOUR OWN STUFF

Horrible experience- tried to get a shoulder MRI here two consecutive weeks. The first time the…read morefront office staff stated my appointment was at another time, even though I showed them I was there at the correct time... nevertheless they said I would need to wait another hour and a half for a shoulder MRI. I decided to reschedule (my mistake) and when I came back the following week they pushed back my MRI time without contacting mei. There is also a lack of compassion and basic understanding and emotional intelligence from some members of the front office. Would definitely not recommend

Big thank you to all their staff for getting my mom scheduled in on a time crunch! Thank Liz for…read moremaking it work for us and getting my mom in! Highly appreciate everything you all do

My 90 year old father needed an MRI and because he has a pacemaker, it's more complicated to get an…read moreappointment (because the facility needs to have an MRI machine that the pacemaker is compatible with). Initially, the imaging facility my dad's doctor suggested told me they would need to have someone get back to me about the pacemaker and that I could expect a call within 24/48 hours. When they didn't call, I called back and had to speak to several people (all of whom seemed capable of answering the question unlike the first call but I was disconnected twice before the third call each time having to start over). After more than hour on the phone, the third person finally told me that they did not have an imaging machine compatible with my dad's pacemaker. This whole process ended up delaying the MRI for my dad for more than 1 week. The day I got Westside Medical Imaging's number, I called and spoke to Dolly. She was polite, informative and responsive. Within an hour she confirmed that they had a compatible machine and they could see my dad 2 days later. She emailed the paperwork to fill out so my dad's time could be minimized. When we got there, the front desk personnel (which included Dolly) were very kind and helpful. They also had arranged to have a technician from the pacemaker company available to put my dad's pacemaker in the MRI mode. The same person was there to set the pacemaker back after my dad was done. Bobby, the imaging tech, was incredibly patient, kind and helpful. He expressed genuine interest in my dad and gently helped him get to the machine. Despite there being 3 separate studies, the whole process was completed in less time than was predicted. I was able to get my dad back to the house earlier than expected. This experience stood in stark contrast to an experience my wife had with a different imaging facility just the day before. I am very grateful to Westside Medical Imaging and would highly recommend them to anyone.

I would like to express my sincere gratitude to Jason and David, as well as the entire team who…read moreworked on August 26, 2026. Throughout all the years I have had CT scans and MRIs at different medical facilities, this was the first time I experienced such an exceptional level of professionalism, efficiency, and patient care. I usually have significant difficulties with these types of procedures, so I especially appreciated how quickly, calmly, and professionally everything was handled. I was genuinely impressed by Jason and David. Everything was done with confidence, precision, and without unnecessary delays. They were attentive to my condition, explained the process clearly, and made what is normally a difficult experience for me much easier. It is immediately clear that they are highly skilled professionals who know their work extremely well and understand how to treat patients with both competence and respect. I would also like to thank the entire staff working that day. Everything was extremely well organized, professional, courteous, and efficient from beginning to end. Experiences like this create real trust in a medical facility. I am very grateful for the outstanding care and professionalism I received. Jason and David are truly exceptional specialists and deserve special recognition from management for the quality of their work and the way they treat patients.

Yikes, this is a rough one to write, gang...I went to this imaging center for a mammogram. Staff…read morewas lovely and while there was a wait, I wasn't bothered. The doctor found a small "spot" and suggested they get a better look with a diagnostic mammogram. I had to pay a co-pay (over $400) because I have CA Care insurance. After they did the diagnostic, they felt I needed a needle biopsy. I made sure to ask what I would be out of pocket. The front desk woman told me and what was I supposed to do -- worry if I had breast cancer? I scheduled the needle biopsy, got that done, but not only did I pay the co-pay (again, not cheap!) I now owe an additional $333. In the end, I'm paying close to $1,000 for the diagnostic and needle biopsy that I wasn't able to afford in the first place. I feel like even though I asked about costs, they weren't transparent. Only go here if you have great insurance. Also, after a week of waiting, I had to go into the center again and demand my results. Too much worry and too much money. I do have peace of mind, so that's something.