My experience was extremely disappointing. I reserved an appointment online with a specific massage…read moretherapist. I arrived 10 minutes late, and upon arrival was told that the therapist I had booked was not working that day. They offered me a different therapist, but I was informed that this therapist had another appointment scheduled, meaning my session would be cut short. Because of this, I declined the massage and requested a refund. Both the massage therapist and the front desk staff agreed that I would be refunded, so I left without receiving any service. After waiting two weeks with no refund, I called to follow up and was told they would not issue one. In the end, I was charged despite receiving no service at all. This was very frustrating and unprofessional. I would not recommend this place.

My husband and I had scheduled massages and unfortunately had to reschedule due to military…read moreobligations and the guy on the phone with him went off on him and said rescheduling is still cancelling then continued to charge us 50% which was $100. This is in their policy but the male employee on the phone was not compassion to this situation what so ever when we were trying to reschedule and not cancel our appointment completely. Regardless of policy, does not give the staff entitlement to be rude... we will never book here again. Don't expect them to be compassionate to any military situation or unexpected life events. Rescheduling is the same as canceling in their eyes. Do yourself a favor and find some where else. Would give 0 stars if I could.

Great experience. Received a deep tissue massage by Doina. Always a great sign when you slip onto…read morethe table and it's pre-heated. She really put a lot of effort and strength into her work. Def recommend

The website link takes you to Wayfair.com to see light bulbs. Up till then I was all in. Nope, not…read moreeven gonna try now.

My first time at Essentials Massage and Facials for a one hour massage with hot stones,…read morearomatherapy, and a sugar scrub. The facility is clean and modern, front desk was friendly and professional, and the Massage therapist was polite and knowledgeable. She used a wide variety of skillful techniques and modalities; a couple of which, were new to me. Her pressure was perfect; not too light, and not too heavy. I did upgrade my massage to a more therapeutic massage, as opposed to a lighter relaxation massage. She used the hot stones correctly, and even incorporated hot towels in the beginning, to relax my muscles. Something I was really surprised about, was the fact that she added stretching to the massage. Although that is certainly something that a therapist is taught, and within their scope of work, I would say in all my years since graduating as a Massage Therapist myself (2012), and in getting massages over the years, I have never had a therapist stretch me as she had (not since leaving school). I thought that I was a pretty "bendy" person (if you're a "Friends" fan, you'll recall Phoebe telling Chandler, "I'm very bendy!"). I try to stretch regularly, and still occasionally do yoga. But today, I realized how unbelievably stiff I am. She pushed and pulled, until I was in the shape of a twisty pretzel. At the end, she did a sugar scrub on my feet. I left feeling quite sore, but it was a good sore. Moving forward, I would request a deep tissue massage, but I just want the hands. The hot stones came with my package, but have never really been a fan favorite of mine; the same with the sugar scrub. The aromatherapy was nice. And I certainly could do without the stretching. I need to work on my stretching routine at home more often, before I can be tugged at and extended to that degree. Still, one of the better massages I've received in the area. I definitely recommend!

Took my 12 year old daughter for her first facial. The aesthetician was super gentle with her…read moreskincare (due to her skin condition) and showed her how to start a good skincare routine to so she can maintain. They use very gentle and natural products for young people and definitely customized the session. Will definitely return. I got to relax in the waiting area and even that space was wonderful to sit, it was dimly lit and quiet-you could actually fall asleep ;)

I've been to my fair share of nail salons and none of them have ever been perfect, but Rain is as…read moreclose as it gets! I'm pretty sure God himself loaned his manicurist out to the human race, and her name is Tanya. Be warned!! If you want her, you have to call and make an appointment. Why? Because just about everyone whose a regular customer wants her. *raises hand*. When I first started coming here, I saw whomever was available for basic mani/pedis. One day I got placed with Tanya. During my pedicure I made sure to ask her name. I've seen her ever since, with recurring appointments every 3 weeks like clockwork. it's been 3 years. She's so thorough, knowledgeable and will explain anything to you about your nails that you wanna know. Don't like something? Tell her and she'll adjust. LOVE something and want her to keep doing it? Tell her and she'll accommodate. So, that God's manicurist wouldn't be lonely, he also loaned us his waxer. Her name is Angelie. I made the mistake of going to another salon months ago when Angelie was out to get my eyebrows done. Worst mistake ever! Now, I know to wait till she gets back. She's super sweet, thoughtful and she also knows her stuff! The rest of the staff is great as well! Some salons are really sticklers about having THEIR customers, but everyone here helps everyone out and I love it. As soon as I get in, they ask me if I want something to drink. If they get really busy and my feet are soaking a little longer than normal, any one of them will make sure to replace the water in the tub so my feet don't get cold. I LOVE this place and refuse to go anywhere else! If I were to give any constructive criticism (which has NOTHING to do with their services), it would be to have Rain disallow customers bringing in their children unless said child is also receiving a service. If they can't sit up front on their own, leave them at home. When I come for my nail appointment the last thing I want is someone's kid being loud and disruptive.

My nails were cute and the atmosphere was nice I just wished they had a price sheet. Their prices…read moreonline did not match what I paid for. I asked how much my set would be before they did my nails and they dodged my question. Once I finally went up to pay I was so confused how they got that number because it's no where near their online prices. Other than that it was fine.

This place is running some sketchy business. First of all, they charge $5 just to use a credit…read morecard. They do not know how to massage properly. The girl I had, had some weak muscles as well, her elbows were squeaking the whole time she was massaging my back! I get massages all the time and this is by far the worst massage I have gotten. The receipt I got was from another company- LL Health so this business is doing something sketchy.

I absolutely love this place! I recommend going here to all my friends. I feel the price is great,…read moreespecially for it being in VA. If you are looking to work out knots this place does it for me every time.

The services were professional and high-quality, the studio was really cute and everything is run…read moreby the same person, Audrey. She's really fast at responding to email and she was able to see me on a Saturday. She also gave me a really big deluxe sample of a face mask from a high end brand and was able to accommodate adding on a service for me at the last minute since I had driven a long way....which I had done because the prices here are really good! Definitely getting more services done here in the future.

From the owner: The Ahesthetics Studio is a medical spa in Stafford, VA that offer non-surgical cosmetic services…read moreand wellness treatments to our patients. We offer a wide range of cosmetic services including dermal fillers, cryotherapy, IV Therapy, PDO threads, PRF treatments, facials, and much more. If you're looking for a medical spa to help you feel beautiful and confident from the inside out, contact us today!

Signed up for a membership after an initial massage (which fine) After that I've been seen a couple…read moretimes - all of them complete waste of time. Therapists use more time trying to sell add on items and stalling, chatting or rubbing your hair than their job. I called to cancel and guess what; it's not an option (even that the quality of service absolutely sucks) - Don't go there - not a professional establishment and a total scam. And appointment are NEVER available for times fitting normal working individual's schedule. Nothing is ever available.

We paid for a one-year membership and explicitly requested that it not be renewed. Despite this, we…read morecontinue to be charged. This is extremely frustrating and feels dishonest. Customers should be able to trust that their cancellation requests will be honored without having to chase down unauthorized charges. Until this is resolved, I cannot recommend this service.

So disappointed with how unprofessional this "Spa" is. I tried calling to make an appointment for a…read moreweek straight and kept running into the same problem of the person who answered the phone didn't speak any English and said I'll have my boss call you back! Which never happened so I called again and made an appointment for 10:30 on a Tuesday morning arrived at 10:40 due to our lovely traffic on 95 and was told the lady left and to come back later!!! So yeah the customer service needs a little work!

I decided to give it a try based on good reviews but it turned out to be a very disappointing…read moreexperience for the price I paid. Be prepared for unexpected hidden charges, such as additional charge for using a credit card. The person who performed the massage appeared to be the owner or the owner's wife. She used a co-worker's bad English as an excuse and gave me different service that I had asked for when I called. Minutes into the session, I was doubtful if she's a professional masseur. A cheap blanket instead of proper massage gown was provided to cover my body during the session. I felt some body lotion, rather than massage oil, was applied to my body during the session. I visited the place with a friend who had a better experience with another staffer who's more professional, to be fair.

As a (former) Licensed Massage Therapist, I am very much aware of what to look for in a Massage…read moreTherapist. Even without trying, I am unintentionally analyzing everything from start to finish; this can be both a curse and a blessing. Unfortunately, it can also sometimes make me a harsh critic; in other words, my standards are quite high. I've lived in Virginia for 9 years. In those years, I can literally count just one therapist that I experienced that exceeded my expectations, prior to this massage. All others fell short...and I don't mean "just barely". I mean so bad, they made me question whether they actually received an education, or were simply hanging fraudulent certifications and licensures on their walls. Stress Free Therapeutic Massage (Miss Lydia) reminded me of how remarkable a skilled massage therapist can be. From start to finish, she was indeed incredible! My husband purchased me a 90 minute Groupon. After leaving a message on her voicemail, I received a text message, requesting that I visit the website to schedule. She was booked out somewhat ahead, which now makes perfect sense. As someone who's worked in the field, I understand the importance of being on time for your appointment; there is often paperwork involved for first time visits, and most therapists run a pretty tight schedule, not allowing much idle time between clients. Therefore, if you're late, it runs into the next clients appointment, leaving the therapist faced with cutting your time short, which is often a difficult decision, because they certainly don't want to lose you as a client either. Finding the facility was somewhat tricky for me; I had a small commute to the office, and I wasn't familiar with the area. For reference, this place sits in the back of a building that says "Chiropractor" on the front. If you're looking at Pancho Villa, it's right to the left of the restaurant. Parking is in a lot in the back of the building. Lydia's office is up the steps, to the second floor. Upon arrival (at just after 1pm for my 1:30pm appointment), one of her clients was just heading out. Just as expected, I had some short paperwork, and she got me in 10 minutes early, at 1:20pm. She started with me face down, which ironically is my preferred method. She started on my back, focusing on my noted trouble points (low back and neck). Her pressure remained steady and consistent throughout the massage, showing that she was a seasoned professional. She has great deal of physical stamina and excellent manual dexterity. I personally prefer a firm pressure, and she achieved the perfect level of pressure throughout. She ended the massage just on time, at 10 till 3pm. At no point did I feel like I wasn't receiving the upmost attention and care. Lydia remained professional and skilled, utilizing a variety of techniques. She possesses the ability to use different modalities/approaches to address her clients' needs. Her facility is clean, her demeanor is warm, welcoming and professional. I highly recommend her!

Excellent massages! We had the couples massage again and always professional and absolutely…read morewonderful deep tissue massages!

Had a great massage here yesterday. I came in feeling run down and fatigued after a long week of…read morework and left refreshed and relaxed. The atmosphere was relaxing with dim lights and the usual quiet background music. I asked for 60 minute massage and was put in a private room. I told the masseuse hard pressure and she stood on my back to start the massage. The whole 60 minutes was glorious. I didn't want anything fancy so this is just what I needed. I left feeling so much better and felt like the price was very reasonable. I will definitely be back when I'm in the area!

Finally found a spot in Stafford who actually does massages and understands your needs…read more Deep tissue, stones, the works