Took my brand new truck here for an alignment after having a leveling lift and all four rims were damaged from what looks like the device attaching to the wheels considering the damage is consistent on all four wheels. How do you damage all four wheels and why would you not tell your customer? Very unhappy considering I now have to have all the rims repaired back to like new. read more

Universal Tire & Auto - Same issue as prior photo just directly across from other damage. - Auto Repair Near Me - Longwood, Florida

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These guys are great, super friendly staff, nice shop, and they have helped me out with a couple of jobs for free! read more

Universal Tire & Auto - wheels - Auto Repair Near Me - Longwood, Florida

warning stay away from those crooks they're pricey you by your appearance especially if you are out of state with a working truck.they're diagnosed my truck for overheating giving me an estimate repair of $7000 blaming my turbo cooling leaking not working properly.alex was instisting to fix it since his cousin was doing same my job telling me that i make good money thinking i would recover it in a week.i rejected the expensive proposal paying the $95.diagn and left.after a few days i repaired the issue spending $570.along with annual inspection.alex not happy that i rejected that $7000 steal proposal job he reported my visit in the carfax purposely with a different mileages causing a value depreciation as per incosistence mileage.stay away from those people they are very canaivy gold diggers.all the good reviews are from employees family and some local oil changes. read more

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I had a screw in a tire. I went to Tire Kingdom and Firestone, both had at least, a 3 hour wait. I finally went to Universal Tire & Auto. I asked the nice lady at the counter, if they had time to repair the tire. She said to pull in the second bay area and they would get to it. I pulled the car in. Within a minute, a young man named Jordan, came over and immediately began to jack up the car and remove the tire. After a few minutes, the tire was fixed, inflated and mounted. Thanks guy's and gal! read more

BEWARE! SHOP created issues and DISHONEST OWNER PRACTICES. Faulty repairs and scare tactics, and intentional damage done to vehicle to add erroneous repairs Brought my 2007 Audi A7 in for auto brake and adaptive cruise control diagnosis. No check engine light was on. Universal tire and auto said I needed to replace engine oil separator and used scare tactics to force the repair. They claimed this would also fix the Adaptive Cruise Control (ACC) and auto brake. Spent $1714.85. Picked up vehicle. Check engine light was on. Brought car to shop 6 times. Each time claimed it was fix. Left, within 20 minutes alert came back. One associate mentioned "clearing codes" and alluded to work not being done. Ubered each way, took time off work. Additional scare tactics, now they claimed the Intake runner had issues affecting ACC and auto brake and if I didnt repair ASAP | would cause permanent damage to my engine. $2639.63 spent. Picked up vehicle. ACC and auto brake still didnt work. Purchased my own fault code scanner and Intake Runner Valve code came on AFTER spending $2639.63 after Universal Tire and auto damaged the vehicle. Brought car back again, requested call from owner. Service manager John mentioned owner does not give his info out and wont call me directly. Said that he wasnt working there Purchased my own fault code scanner and Intake Runner Valve code came on AFTER spending $2639.63 after Universal Tire and auto damaged the vehicle. Brought car back again, requested call from owner. Service manager John mentioned owner does not give his info out and wont call me directly. Said that he wasnt working there during original repair but confirmer that there was no risk of damage to my vehicle if I were not to have paid / proceeded with the prior scare tactic / mechanic falsified engine oil seperator / intake runner valve. Requested call back from owner for fair compromise. No call. Had the audacity to offer a "complimentary inspection" of the ACC / Auto brake issue. ACC / auto brake still unresolved as of today after spending $1714.83 + $2639.63. Received quote for another $2kt to fix initial issue (ACC and auto brake). Within 3-6 months of my first visit, car was inspected by mechanic and in excellent condition. Predatory business. Car issue not fixed. Company did not troubleshoot issue and charged for non issues created by company. BEWARE. read more

Please don't waste your money here. No certified technicians, the owner thinks he knows and just literally guesses on the spot, and if you pay, they keep throwing parts and trying to charge you at every step while they continue to guess. so disorganized, than the lady in the front just lies to me every step of the way. absolute hole in the wall!! read more

At Universal Tire & Auto -- I've been going there for over 3 years with at least 6 cars!!! Spent an insane amount of money and this last visit went to make sure the car was road trip safe! And have our AC checked in the back of our Honda pilot. They over tightened a bolt on our caliber and may have fixed the AC in the back.... Can't really tell. But definitely broke the AC in the front because I am soaked after a 20 min drive home at 5 pm. Driving from Florida to Colorado with the over tightened bolt caused the bolt to fall off and could have caused my caliber to freeze up or fall off (something like that, what the auto people in Colorado told me) And the Colorado mechanic fixed it for FREE wouldn't except a tip NOTHING and told us safe travels. Also told us it would not affect our drive but it messed up the inside of our rim pretty good and universal should do something to make that right! Talked to universal about all this What they were willing to do was a free diagnosis see what the issue was and quote us! On a problem we didn't have until we got the vehicle back after they "fixed" it. Addressed the rim none! This was the 3rd strike!!!! Took a Mazda In to be inspected before I bought it. They gave it a thumbs up. Was in there a couple weeks later with repairs and then found out ac has a leak with chemicals coming back in the car and needs fixed. Great inspection. Had daughters sensors fixed for low tire air. All tire pressure is good BUT the sensor is on. Mmmmmmm they just fixed that. Their way of making things right is giving you a new quote! I never call anyone out like this EVER! But this is THOUSANDS AND THOUSANDS (several) of dollars. ANYONE KNOW A GOOD MECHANIC OR CAR SHOP????????????? read more

I'm sitting in the waiting room as we speak so thankful they took me in without hesitation! I drove down from Ocala and i've had a pretty crappy morning as i already missed my first flight lol!!! My tire light comes on while i'm in altamonte and i went to two other places, was told their was a 3 hour wait. I called Universal Tire & Auto and Pam was kind enough to squeeze us in and get us on the road on time for our new flight. It's been one of those "days" and being invited in to get that issue fixed 100% took 100% of that weight off! THANK YOU PAM && their staff here!!!!! read more

Universal Tire & Auto - Free soda for their customers! - Auto Repair Near Me - Longwood, Florida

Customer Beware! The mechanic did an oil change and inspected my vehicle. Told me I needed a new front passenger tire, for which discount tire said was correct. And told me my battery connection and cables needed replaced. Every time I turned my car off, the battery disconnected right after being told this. Went to Auto Zone and the gentleman simply tightened the screw and I felt like an idiot that I didn't check that first. I've been going to y'all on and off for nearly 6 years, but never again! Stop messing with people's vehicles! Raise your prices if you need to income like everyone else instead of costing others to spend unnecessarily. I had three small children with me that day, that was hard to get through without having to make extra stops because my car kept disconnecting from the battery. Way to take advantage of me. read more

They are great! Friendly & knowledgeable. I came in for a balance & rotation plus got an oil change too. I asked if the could looked into some weird sounds coming from my & checked it out for me. Will be going back again read more

I have been going to Universal Tire & Auto for oil changes for years. They have great service and are accommodating. Due to Covid they have been offering free local pickup and dropoff of vehicles which is wonderful for a busy mom with a baby and a toddler. They don't take advantage of you by trying to upsell you on services you don't need like their competitors in the industry do. I appreciate the waiting room water cooler too :-) read more

BEWARR OF UNIVERSAL TIRE & AUTO I have been going to this shop for years getting work done on my vehicles. And I never had a problem with them until this week the Mgr. Mike was very rude in offering me a simple service to get a headlight changed. I don't know if he was having a bad day or what but his attitude while talking to me about my car was rude and condescending. I never experienced such disrespect before from this establishment until then. A word to the wise never spend your money in anywhere that does not appreciate you or the business you give them. I will make sure he is held accountable for his actions toward me by letting everyone know we are people not a dollar sign at the end of the day and we won't tolerate disrespect thanks!! read more

Very pleased with their service! We used to go to another shop nearby, but it recently closed. We asked for some recommendations and landed at Universal. Pleased with their service! read more

Update: After filing a complaint with the Better Business Bureau, Universal Tire and Auto replied with this lie: "The customer came to our business on 7/18/19. At this visit the customer let us know that he just purchased the vehicle (2001 Mazda Mx-5 Miata) and believed the tires had not been replaced since 2007. At no point did the customer request nor did we ever discuss valve stems and had we dealt with the valve stems or anything in regards to them, they would have been listed on our invoice - which the customer approved and signed." Okay, not only did we discuss valve stems, since they were ALSO from 2007 and dry rotted, but Mike, the owner of the shop, apologized when I called and admitted that they forgot to change them. Why would he apologize if they had done nothing wrong? Lastly, changing the valve stems when someone buys new tires is standard practice. You should never have to ask for your valve stems to be changed, it's a safety issue and the pieces only cost a few bucks and are supposed to be included for free with the tire change, hence why they don't show up on an invoice. The manager of Tire Kingdom confirmed this, and I'm sure if you call any tire shop other than Universal and ask if they change the valve stems when you buy new tires from them, they'll respond with an affirmative. If you get your tires changed at this shop, know that they won't change your valve stems unless you apparently ask them to, and if they forget and your old stems blow out, good luck. read more

I'm working here (Longwood)from out of town when I notice a terrible sound coming from my truck (Ram 3500). I though it might be the U joint. I had a extended warranty on the truck so I found that Universal was on the list of preferred vendors. They were less than 2 blocks from where I was working so I headed down there to see if they could fit me in. Nick immediately jumped in the cab while another guy rolled under my truck. They determined that it wasn't the U joint and said to leave it and they would get it up on rack. They did just that and within a few hours I knew I needed a new rear end. Mike, who has the patience of a saint, maneuvered his way through the ridiculous approval process of the extended warranty while they waited on parts. They kept me informed of what was going on, what the hurdles were, and never once complained when I walked down to check on things a dozen times a week. After 16 days, my truck was fixed. They did it in record time considering the wait time on parts and the fact that they're slammed at any given hour of the day. Their kindness is boundless and I would recommend them to any person that needs an honest mechanic. Thank you to both Nick and Mike, and everyone else that got greasy while fixing my truck. You are appreciated! read more

STAY AWAY ! This place has been in business for quite some time and we have used them in the past. However, I'm not even going to sugarcoat it we feel completely ripped off! Apparently when they can't fix something , the engine in your car becomes some kind of an experiment. Process of elimination. Meanwhile $800 later and four trips to the auto shop within one week, you are told we've done enough for you and we're not going to fix your vehicle unless you pay us more money. I remember back in the day this type of thing happened more so than not. But yes they do exist and Universal Tire is one of them ! We trusted they were going to fix the problem and not try to price gouge us but we were wrong. They obviously did not know what was wrong with the vehicle and tried to use the excuse that was 16 years old and these things happen. But a Chevy Trailblazer, if anyone knows about vehicles , will run and run as long as you take care of it as we have. They even tried to tell us that there was a manufactured part in the fuel system which we had actually replaced two years ago and have the receipts to prove it. That is when I realized okay , they're trying to take us. So steer your vehicle away from this place. There are many more honest auto repair shops out there and as far as the good reviews that they got those are obviously tire repairs and oil changes because I don't think they know a whole lot about engines. Gave one star due to the fact that the second or third time when they came to get the vehicle the actual gentleman that worked on it said he might have missed something whereas the manager said not possible. The customer service they received from the mechanic was very professional however the manager was very angry that we called on his off time and said we were disturbing him on his time off. I'm sorry, if you're a manager of a place it is your job to make sure that the customers are taken care of. Again stay away from this place unless you have money and time to waste. read more

It was the day after Christmas, and hardly any tire repair places were open, and there was screw sitting in my right front tire making a weird noise and I had an important medical procedure early the next day. On my 3rd call, I was surprised to hear a friendly voice pickup saying yes, you can come over. They removed the screw and then tested it for leaks under more tire pressure. It held. There was also a 2nd nail I had noticed & again it had not penetrated enough to create a leak. I was so lucky that one of the mechanics said I should buy a lotto ticket. I'll do even better, I'll go to Universal Tire and Auto whenever I'm in need of any auto repairs. read more

I have two cars and a truck. Universal has done all of my work for the past three years. I have never had an issue. They treat me like I am somebody, am I am nobody haha. read more

Very prompt and friendly, polar opposites of Firestone. I had a nail that needed to be removed and plugged, Firestone said no, can't do it, need a new tire. So I went a block down the road to Universal, nail removed and tire plugged in 5 minutes! That's customer service!! And Mo was great behind the counter! read more

I picked up two nail on my way to work came by universal tires because close to my job. Grade A service got me in and out with a tire repair. Great Customer service and work! read more

They were awesome! Changed my oil checked my car with no problems. Very fast and great service. Offered free drinks and coffee while we waited. Family owned and operated! read more

I had a screw in one of my tires that I have been putting off repairing because it was a slow leak. This morning when I went out to my car I noticed another tire was VERY low. Stopped in to see if they can help and man am I glad I did. They took great care of me. Grabbed my keys, pulled my car in, and had both tires plugged up In a matter of minutes, all for a price you just can't beat! I will definitely be coming here when it's time for a new set of tires. read more

I had been looking for a good mechanic in the Winter Springs area and passed by this location in Longwood several times. When my van started overheating at stop lights, and smelling of gasoline I knew I needed it fixed! The mechanics and owner here were fast, helpful, and honest. The lobby was clean and kid friendly, they even offered sodas and chips, which was s big hit with our three little ones! The van was quite a pricey repair, as it was found to be the fuel pump and the fan assembly was broken, but the owner was able to offer us a credit card to help with the cost, as we were Home Depot card holders- and it went through the same bank for approval of $700! That helped out immensely! The work was completed in an afternoon, it only took around 4 hours. When I went home, my dash lights weren't working, and when I called to tell them the next day, a Saturday- they said I could bring it back on Monday (since I was out of town that day.) Thankfully it was just a blown fuse, which they replaced free of charge! That's great customer service, in my opinion! We will definitely be returning here for our car care needs! read more

Universal Tire and Auto in Longwood should not be in business. I agree completely with Cristine G's review from Dec. 2020, and it is shocking how similar my situation was to hers. I should have read the reviews before bringing my car in. They are undoubtedly the most incompetent and unprofessional repair service I've ever experienced, and I'm talking over 50 years of having cars repaired. I brought an older, classic car in for routine servicing and a brake and transmission leak I was experiencing. I specifically asked them if they knew how to work on older cars. They absolutely assured me they were. After a couple of days, they told me that both the brake and transmissions systems needed new master cylinders. The price for both went from $1600 originally to over $2600. Okay, I thought; it's an old car and things go wrong. As the car is in excellent, near competition condition, I told them to please not leave the car out over night. They assured me they would bring it in overnight if they weren't working on it. A week later they called and said it was ready to be picked up. I asked them if they were sure everything was fixed. They assured me everything had been fixed. When I picked it up and drove it out of the lot, the brakes were non-existent and the power steering was not working. I nearly pushed the brake pedal through the floor to get the car to stop before it rolled on to 434, and it took all my strength to turn the steering wheel (and I'm 6' and over 200 pounds). It was clear, no one had even test driven the car after it was "supposedly" fixed. I am really not making this up or exaggerating. Both problems that I had brought the car in to fix, problems that cost me over $2600 to repair, and problems I had been assured were fixed, were worse, actually worse, than when I brought the car in. They apologized and said they thought someone had test driven it. I agreed to leave it for them to fix both problems. To make a long story short, they eventually fixed the transmission problem blaming it on a "defective" repair part (likely they had ordered the wrong part), but could not fix the brake problem. I did some checking based on the part number they had given me for the brake master cylinder and discovered the part they had installed was not intended for my car. I confronted them with this and they claimed it was similar to the master cylinder they had taken out. They claimed that the "fix" for the totally inoperative brakes was to put in a rebuilt engine. I had had enough. I went to pick up the car and discovered it in terrible condition. Whether it had been left out overnight or not, I don't know, but they had not even bothered to clean it up a little. There were sap dropping on the hood, top and trunk that took me an hour to get off. There were filthy oil prints and smears all over the hood where someone had obviously been opening and closing the hood with greasy, dirty hands. As I have since discovered, the problem is not in the engine, but a routine "cam" problem with the brakes that I'm having done now. In short, if you need something, anything, more than an oil change, or air put in your tire (I wouldn't even trust them with replacing a tire) you should go somewhere else. But, DON'T GO HERE. By the way, I am not in San Francisco. I'm a resident of Longwood, Florida read more

Great tire and auto shop in Longwood. Rob, the Manager, went over the top to take care of my truck issues. Highly recommended for great service! read more

Universal Tire & Auto - Auto Repair Near Me - Longwood, Florida

First time here and brought my new car in for my first oil change! No appointment and I was in and out in less than 30 minutes and 25$ for a standard oil change! I'm going back! read more

Awesome customer service . They are experienced and knowledgeable . Plus very entertaining lol. Bring my work van here all the time and have always been taken care of in a timely manner . Thinking of bringing my Honda here next . read more

I have to say the reviews are accurate of the service here. I have been to a few service centers and by far I'm blown away by the honesty. If you are looking for an establishment to trust, with expert opinion I guarantee that's what you will get with affordable price. Also I was on a time limit and was able to fit me in last minute. I will be coming a second time to have service without question. read more

I was visiting Florida when we had an issue with our car. Our friend recommended Universal Tire & Auto. The owner explained the issue with our vehicle and steps necessary to fix it so that we could return home safely. They squeezed us in without an appointment and took care of our car (great price). The owner also gave us an estimate on a separate issue with our car so we could get an idea as what to expect when visiting a shop back home. If I lived in the area they would certainly be my mechanic of choice! read more

I wish i found this place sooner! So helpful, friendly, and knowledgeable, and I have never been offered a better price for the service I received. Most shops try to talk you into repairs you dont even really need but this place only recommends something they really feel is necessary. I came in yesterday for an oil change and they suggested new tires, which I definitely needed, gave me a quote on the price and were understanding when I said I would have to think about it. Called in for the tires and got an appointment the next day and after the repair they checked everything else out for free and let me know I was good for X amount of miles. No scams, no unnecessary repair suggestions, just genuine concern for their customers' satisfaction! I will definitely be recommending this place to any and every one! read more

Highly recommend this place for all your auto service needs. Incredibly honest and efficient! Went to another service center about 6 months ago and was told my rear brakes were grinding on the rotors. Not having any signs of this and knowing the last time they were changed, I declined. Come to find out, still got a few more months! I won't be going anywhere else as long as I live in the area. read more

This place does not even deserve one star. I presented a groupon the owner refused to honor then Proceeded to argue with me, a potential new customer. Tried to charge me 3 times the amount of my groupon deal. A complete waste of my time and yours. Buyer Beware the bait & switch! read more

This is the 3rd time that my husband & I used the services of this business. Each time, Rob helped us out. We definitely became customers after the first visit. Rob is very knowledgeable and was patient in explaining our options (when there were options), explaining what was wrong and how it was going to be fixed. I feel that the charges are reasonable and that this business establishment is trustworthy. This is definitely not a high pressure sales establishment. We have purchased tires from them, had brake jobs done on both cars and just recently a repair to the steering wheel column. Completely satisfied with all jobs. read more

Came in for an oil change and ended up also getting a new belt and air filter since both were in dire need of being replaced. All the staff, from the mechanics to the front desk assistant, were extremely helpful and provided great customer service. The prices are reasonable and the service was timely especially for a Saturday. The owner himself was here and walked me through everything that would be needed for my car as well as the cost breakdown. The waiting area is comfortable with snacks and drinks for customers as well as a play area for kids. If you need any type of service for your car, this repair shop would be an excellent choice. read more

Extremely poor service here. I purchased a Groupon a couple of months previously, had the oil change done on my car and brought my wife's car in for the same. Sometime in between, the "rules" had been changed; now an appointment is required, and no longer can the Groupon be used without an appointment. I had called prior to bringing in the wife's car; nothing was mentioned about needing the appointment to get the same deal, or about the rules changing about using the Groupon. Very I satisfied; I highly recommend going somewhere else. read more

Great service and great repeat customer appreciation. Always very fast with service and great to talk to. Best prices in town.

A great family oriented place! I wasn't sure what exactly was wrong with my car, but within 5 minutes of pulling in Mike was able to look and tell me exactly what was wrong and how he was going to fix it. He didn't try to fix things I didn't need fixed or upcharge anything. Just straight forward and honest! Nathan, the front guy, was also really nice to talk to while I was waiting! read more

These guys were an absolute pleasure to deal with. I really can't say enough good things about them. Recommended!

This is the third time I have been there. I dealt with Josh today. He did a phenomenal job. He was helpful and went above and beyond. They do a great job fair on the price and as quick as could be read more

The worst customer service I have ever experienced. We bought 4 brand new tires and an alignment and after only 13,000 miles they were completely bald on 2 of the tires. When initially bought, I was promised a 55,000 mile warranty. When we confronted the manager (Mike) about the problem he was completely rude and instantly put blame on us without hearing the full story first. He was very disrespectful and not helpful in the slightest. He blamed it on not rotating our tires frequently enough when we were never informed to do so. He even stated "It is something we know to do in the industry" even though someone who has never worked in the industry is unaware and never informed. Overall horrible experience and I highly DO NOT RECOMMEND!!! read more