Adnow Holilovic was my installer he was very professional and a joy to be around. I wish more workers could be like him. This young man worked alone and did his work well. read more

Let me start with the good: Most of the people that work at UWD are nice. I don't usually write reviews unless they are good, so this should speak loudly. And there were many, many calls made and many system problems but I will only write about the bigger problems. It was one hot mess. Now the bad and ugly: If you ever get a rep named KIKi - hang up immediately. Call back and wait until you can talk to someone named Ashanti. Crystal isn't bad either, she is nice but she doesn't really try to process the issues and just says she will send an email to someone else, but those people rarely call back. You have to make repeated calls for every issue (and there were many!!) I had to deal with KiKi a few times during my 2 phases of a 3 phase project and she is as nasty as they come. If I really was going to describe her, I would use a curse word, but I will keep this nice. She seems like a bitter old woman who likes to just have power over a customer, when she is actually a customer "service" representative. She has no skills in this area. She can answer a phone and that is it. And actually - most of the time when you call Customer Service, you get their voice mail and it takes them days (and sometimes never) to call back. You have to keep calling to try to get a person. As for the windows - I have used them before for 3 other homes. They are a good middle-of-the-road product. They work fine and look ok too. The new thing with these 2 projects (and they did not tell me about the new kind of screens) is the screens really are not to be removed, so forget a room air conditioner. So if you need/want to take them in/out for cleaning or AC, talk to sales rep about other kind of screens. Now for company - yikes!!!! One hand has NO IDEA what the other hand is doing. I go to Florida for the winter. My sales rep (Robert - nice kid) knew the windows had to be put in by 3rd week of October before we left town. "No problem". At about the first week of October (two weeks left before I had to leave) I called in to see if we could get an install date. They said "oops, there is a problem with the outside color of one of the windows" They need me to pick another color so they can order the windows" What?!?!?! Order them??? It takes at least 6 weeks to make them. They were to be installed in two weeks. So they had to re-order the whole project and hold my windows in a warehouse until I got back in April. I agreed to pay this by financing at 0% for 36 months. I was told that when the project was complete, I would need to give clearance to finance company to "go ahead with financing and begin paying about 1 month after windows installed after I was satisfied with completion of project". Well the clock for 36 months started ticking in October - 6 months before windows installed, so now my monthly payments need to be higher to pay it off before it goes to a higher interest rate. Another major problem. I replaced the picture window, which is the feature of the house, overlooking the river. The main reason I replaced it was "for the view". The old window likely had a break in the seal so some moisture seemed to be in there. I did it for the view. When they left there were horrible marks on the window (see picture). My husband broke his foot on a ladder in the past and I didn't want him going to the second floor on a ladder (balance not great). When I finally got them to send someone out, it was the guy doing the final measure for Phase 2. OMG! He is likely in his late 70s, frail, and not that steady. He had no equipment. He was going to use paper towel (which have oil and smear). I gave him rags to use. He did a few quick wipes and was very scared. I put my ottomans under the ladder because I was scared to death and prayed the whole time. I called the company back and they said "that is all we have". I had to hired someone and paid $350 to a young man to come and clean it. As a note: when the second team came to install the windows - they were immaculate, kept cleaning the windows over and over, looking from inside and out many times until "they were perfect" - and they were. The funny thing is - they were not employees, they were subcontractors. The best employees that I dealt with in this year were actually a subcontracted party that installed all of Phase 2. This is really something (it was not their own employees that were the best face of the company) I could go on and on with one problem after another. I felt like I had a part time job just keeping this company on task for over one year. Crazy and horrible run company. It was much more of a system problem than and employee problem. Like I said, many of the employees were nice, except KiKi. But isn't it something how one person can give the company a bad reputation. I worked in hospital administration for years and would never have tolerated this kind of behavior or system gaps. I know it is only windows, not p read more

Universal Windows Direct of Pittsburgh - How they left my windows when "job complete" - Windows Installation Near Me - Pittsburgh, Pennsylvania

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Material was either forgotten or stolen. Never received an answer on what happened to the material. Was displaced from our house for 6 months due to improperly installed windows. When working with management, was told to pay for the repair and UWD would reimburse us. No thank you. After finally talking to upper management, he compared the situation to a tree falling on the house. I paid for expensive windows and expected them to be installed properly with all the material. No one pays for a tree to fall on their house. read more

I wish I could post beautiful picture of the patio door I ordered on March 18th 2025, but it has been 5 months today, and I am still waiting for my patio door that was promised with in 12 weeks. I love giving positive review to companies that deserve it, and usually I do, but this time I am so angry and frustrated. I called, texted and the reply I got "we are waiting for the permit" because it is a condo in the city of Pittsburgh. the question is you knew you need a permit couldn't you have made sure you have it on time? I paid in full and all I got is my old door. WHY? Is there a way to give minus stars because you don't deserve any stars from me. read more

@universlwindows 4 windows and 1 door been in less than 2 weeks and it appears this company's products do not keep water out! In all my years living with windows/doors, I've never seen a company say, "Well, the windows keep most of the water out". When I discussed this with a service associate at my home, he said that it was a bad design but the company continues to sell these windows and this kind of avoidance customer service is what they go with. When I spoke with a service pro on the phone, she said that I would need to monitor the windows for another 6 weeks. Just to be clear, the windows have leaked 3 times and the door once since being installed less than 2 weeks ago. #UniversalWindowsDirect #fail read more

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Our second project with this company. Loved the salesperson, loved the windows ... not so much the installers; they arrived one day and said they had the incorrect color and left. Came back the next day and the job (13 windows) was completed so quickly not sure if it was done correctly. They did not have the crank to open the "awning style" window and after MANY repeated calls to customer service AND our sales rep they could not obtain a replacement. THIS WAS THREE MONTHS. In frustration I contacted an online replacement company and within 24 hours our compatible crank was sourced and shipped! WHY COULDN'T Universal Windows DO THAT MUCH. if you have no problems it's a good company to deal with but if you have an issue, good luck. Would read reviews of any company you are considering before signing up with this one. read more

Terrible company recruitment needs work I see why they are a 1 star company! Recruiter has attitude issues and was late to interview would not recommend wasting your time or gas on this company very very unprofessional and very hypocritical as well this is a company for a certain demographic for sure. read more

Our windows were purchased in January of 2022 and not installed until November of 2022. We came to learn that the install team was sub-contracted by Universal Windows Direct. It took 2 full days and we believed the install to be complete and satisfactory. In June of 2023 we began to notice some condensation build-up around a couple of the windows, but chalked that up to user error. However, in early July 2023 it began to full-on rain into our home from 1 window and 1 door. The company's warranty specialist visited the home believing the work would be a short job of sealing those two windows. However, he noticed that EVERY SINGLE WINDOW was improperly installed, having no proper seal between the outside of the home siding and the windows/doors themselves. The local operations manager, Michael Huffine, called to schedule and the first available time was one week later. They called the day before that re-install notifying us that it would be pushed back another four days because they had ignorantly scheduled the original installer. We notified UWD / Mike Huffine that impending storms will make the problem worse. They then came to fix the problem. At that point we knew we needed to have water damage assessed based on the visable-to-the-eye presence of warped flooring, wet dry-wall, and black mold. A mitigation crew came to the home and found water, moisture, and mold in every wall of the home that has a window on it, majority of floors, and subsequent ceilings under the affected floors. The mitigation process for demo, dry-out, and mold prevention costs $75,000. We now are in the process of repairing the demo that occurred from mitigation and the estimate cost of repair is $120,000+ at this point (the documentation we provided is the initial estimate of $90,000 which has since been increased). We have been displaced from our home since July with no anticipated return date in sight. We are a family of two adults, a toddler, and an infant. During the 7 months between November 2022 and July 2023 we were living in a home with both mold exposure and electrical hazards unbeknownst to us (throughout that time all of this damage was happening inside the walls, meaning we couldn't possibly be aware). We have been escalated to a point of contact in senior operations, Michael Tucker. This elevation happening after Mike Huffine suggest we work directly with the sub-contractor to mediate things, eliminating any responsibility of UWD. They have further told us continuously that the full liability lies with the sub-contractor, even though our contract is with UWD. Through many fights we have confirmed that an insurance claim is open, both with the subcontractor and UWD. We are using our homeowners insurance to cover the mitigation and repair and our homeowners with subrogate to those parties. We still remain uneasy about the cooperation of the window company. The warranty specialist report from July 11th is where UWD/subcontractor fault is documented. This experience has completely uprooted our lives, caused missed wages, mental health issues, and extreme levels of stress with medical consequences. This is a case of corporate greed that wants to ensure their top line is priority and they write their contracts basically wiping their hands clean of any responsibility for indirect or consequential damages. read more

After we waited an extra 6 months for our windows, they installed the incorrect window. We are in an HOA and needs to be the correct window. The window measurements were also incorrect and they added caulking to correct. They were to order the correct window as we withheld some payment. Slow forward to 14 months later and they finally called, claiming they had been trying to reach us . (BS) They did install the correct window May 30 and my husband asked that someone from the company come to address our concerns before final payment. They have never come. We just received and e mail stating they were going to void our warranty and lien our house if no payment by June 21 as we were 120 days overdue. The correct window was just installed 20 days ago so I anticipate the math skills of this person were lacking. Please stay away from Universal Windows unless you enjoy being taken for a ride. Please read BBB reviews as they also address issues with this company. read more

I would give a zero if it was an option. I purchased new siding from them in 2018 for nearly $8k (probably closer to $13k or so in today's dollars) and had siding falling off 3-4 years later...and EVERY YEAR SINCE. I've literally had to call them for the past 3 years because of the completely shoddy work they had done on it. I had a contractor there a year ago on another issue and he recognized how bad the work was and told me that it was going to come down because the contractor likely was lazy and used shorter nails that would fit into a nail gun rather than doing it right and having to nail the nails in which would be the proper way to do have done and the way he would have done it. That said, last year when I called them to fix the siding that was falling off (for the second time since it was installed, first time was in 2022) they sent the SAME GUY to "fix it" that they initially sent to install incorrectly the first time AND the same guy that "fixed it" the year before in 2022. So they used the same shoddy contractor that they used to install it come to fix it and then when I called them today (because it is falling off again due to a little wind) they remind me that my contract for labor was only for 5 years so they wouldn't do anything. I acknowledged that while this is true that the 5 year contract for labor is up, this has happened MULTIPLE times and that the siding on MY OWN house (this was a small rental for us) has been good for 20+ years the manager simply told me there was nothing that they would do and just kept parroting that the contract was up. So as long as they send the same shoddy contractor out (Im sure because he was quite cheap for them) to "fix" the problem, then they can just run out the clock on their contract. Smart move. I wouldn't buy a hot dog from them, much less a window, siding or anything else. They had multiple chances to fix this and make it right, including today, but chose to flip the bird at us and now make us pay for it again out of our own pocket. I would be very careful about using them for any service regardless of what price they are offering based solely on how they handled this much less the other reviews here. As someone that now actually has a few years under my belt with them they have used a terrible contractor over and over rather than doing the right thing and fixing it properly. If you really need proof, DM me and Ill send you the pictures. read more

We recently had the windows replaced in our house. Three of the windows have been collecting a significant amount of moisture on them. We called the company and they sent a contractor to take pictures and notes about those windows. After three separate visits, we were told that they were going to replace the three windows. My husband took off work to be home for the window replacement but the contractors had the wrong materials. We also found out during that visit that they were going to charge us for their faulty product. Since then, we have called the main company phone number and every time have been told that someone would call us back and no one has. The company will respond by telling us to reach out to them which is what we've been doing and we still don't have our issue resolved. This has been going on for a month. There are many more professional and responsive companies out there. I would not recommend this company to anyone. read more

Tony Romano was so informative, so kind, and really educated us on what new windows could do for our home, our health, and our property value! Can't wait for install date!! read more