Amazing customer service! They actually took my Small Zipper Tote back! I explained that the gold…read morehardware was making the bag too heavy, and I couldn't carry it before or after I filled it up without excruciating shoulder pain. Even though their policy says bags can be returned within thirty days, they made an exception for me! I'm so happy! They gave me my three hundred bucks back, and there was no pressure to buy anything else instead. I bought the sportier version in mocha without the gold hardware. I like it so much more than the bougie bag! I'm not a fan of gold on my bags. I like the sporty and casual look so much more than the bougie look! So minimalist, so light!!

Oof, awkward. Recent customer service here needs self reflection. I've been a Cuyana fan since its…read moreearly online days when they were only in San Francisco, and both my husband and I have made substantial purchases both online and in store over the years. While I still like Cuyana products, the service in this location is disappointing. You're better off staying online if you can. The last time we were at the Stanford shopping center, we happened to see a sign outside Cuyana that said treats/drinks with Anton (Patisserie). So I excitedly thought why not drop in? We see a table at the back with several treats, and debate which ones to try. Just as I'm debating a second macaron to grab for my husband, the associate approaches us for the first time during our visit. She apparently was watching us from behind, visibly upset and worked up about how it's only ONE per person. Ok, chill, no need to speak like we're thieves or a nuisance -- especially because this is the first time you've bothered to interact with us at all during the visit without any acknowledgement or greeting upon us entering? Read the room. You obviously don't care about service but are worried about one too many treats for a couple of people just happy to be there and look around. Talk about being unwelcoming. What's the point of advertising treats when your customers don't even feel welcomed to enjoy them? And no we're not there "just for free stuff."

Decent selection of wedding dresses on site. They offered some champagne and bottle water to start…read morethe dress shopping. Got to check out more than 5 dresses with a few quick changes. Wasn't pressured to pick a dress right away!

My husband and I came across the moss wall art displays at Terrain back in Jan while browsing…read morearound various shops at Stanford Mall with a friend. I was intrigued by them and thought we could use something similar for the empty space above our fireplace at home. I wanted to hang some kind of art other than a painting there, anyway. I did some research online and found similar art work on Etsy. However, I wasn't comfortable ordering online for something the size we wanted without seeing their actual work in person. When our daughter was in town at the end of March, we went to Terrain again to get her opinion and to discuss with the staff there in more detail before deciding to order a single custom art piece. We talked to one of their designers, Reid, about the different options, and told her our budget, the size, the wood pieces and decorative elements we liked. Reid was incredible and so easy to work with. She sent us photos of her beautiful initial design of the moss art base and some decorative options after about a week. After exchanging a couple emails and talking on the phone with her, we stopped by to look at some of the elements in person as we're in the area that day, anyway. We loved how Reid refined the piece based on our feedback, and always kept us posted on any changes in price estimates. The end result looked stunning! When we picked up the moss art, another staff took great care in finding a large box and wrapping it so that we could bring the piece back home safely. We really appreciated it. I signed up for Terrain text message and got a 10% off code. They honored it at the store, as well. Every time we're in the store, we always found something interesting to look at, and the staff were super friendly. It's been more than 6 months, and the moss art still looks great. We love it!

Christina Tran provided great service! She found the most amazing pair of vintage jeans for me!…read more The fit was amazing! I just need a petite because they were too long. I ordered them online. Christina is a miracle worker!

This review is long overdue - we first visited the Madewell store at Stanford Shopping Center back…read morein February, and we've been back several times since. I want to give a special shout-out to Teresa, the store manager, who made our first visit truly exceptional. My teen daughter was feeling shy and awkward walking in (shopping for jeans will do that), and let's be real - the last person she wanted style advice from was me. But Teresa was a total gem. She was friendly, approachable, and instantly put my daughter at ease. She listened carefully to what my daughter was looking for, then came back with a ton of great options. While my daughter was trying on jeans, Teresa even pulled some sale items for me (bonus points!). I honestly expected to walk out with maybe one thing, but we left with quite a haul - and it was 100% worth it. Teresa also let me know about Madewell's free alterations for rewards members, which I had somehow missed even though I've shopped there for years. The entire staff had Teresa's same energy - welcoming, enthusiastic, and genuinely helpful. Between the personalized service, quality of the clothes, and how good my daughter felt walking out, the experience was more than worth the money we spent. We need more shopping experiences like Madewell @ Stanford - where people make you feel good, not just about how you look, but how you're treated.

Clean store! Busy but each sales associate makes a point to ask what occasion you're shopping for,…read moregive recommendations in your size and then send your clothes to the dressing room for you. Better stocked and cleaner than other Aritzias I've been to in the past.

I had a stellar shopping experience here. Not gonna lie, I was pretty surprised. I was approached…read moreby an employee to ask if I was doing ok, no clothing yet in hand, and it was nice of her to check on me. Once I had a few items picked out, she offered to get my things set up in the fitting room. I happily obliged. Once I got in there to try things on, I was approached by the fitting room attendant about sizes and other options to try my selections out with. I ended up purchasing a quilted jacket and stiped t-shirt. The only thing I'm a little disappointed about was that I had another basic tank top that I brought with me to checkout, but they got it mixed up with go-backs and didn't ring me up for it. I got home wondering where it was, and then realized they never charged me for it. A bummer, but at least I didn't pay for something I didn't go home with. Nevertheless, still a great customer experience. From the moment I stepped inside to my time at the checkout, every single employee I came into contact with treated me kindly and like I was a girlfriend they were helping to pick an outfit for. Will definitely be back in when I'm in the Stanford area.

Everlane continues to be an aesthetically pleasing and minimalist clothing store. They have men's…read moreand women's clothing here. I actually attended as part of a private company event and the staff were all super friendly and welcoming. There was a bit of a wait for the fitting rooms so I put my clothes on a rack while I shopped around. When it was my turn, to my surprise there was an extra pair of green pants that I didn't add and I pointed that out. They said that they added it for me to try on with my stuff! I was skeptical but I tried it and to my surprise the pants fit me like a glove and were super comfortable! I was super impressed they were able to pinpoint my size and it looked nice with the clothes I was trying on! I liked the pants so much I ended up buying them. They're the utility straight leg pants and I even bought another pair online in a different color (on sale) since I liked the fit so much. Their tops sizing seems pretty consistent. I was consistently around an XS. I did try on a jacket in XS but it felt a bit baggy so maybe I could wear XXS in jackets. They had a cool bomber jacket on the men's aisle that I wish they had on the women's aisle as well! I think Everlane's clothes are on the pricier side but they feel nice and I hope to get a lot of wears out of the pieces I bought!

Exceptional customer service from both Alex and Hailey. Huge shoutout to Alex for all of his help…read morein answering questions about products and locating specific sizes needed and etc. Store is well maintained and organized. Products are where they belong - nothing out of place. Store is clean and the shopping experience was pleasurable overall. Decent selection of products in store. And honestly, given the quality and timelessness of some if not most of the pieces on display - great value!

Malika has exquisite taste, a beautiful shop and adds so much to Menlo's downtown. She has worked…read morehard at making her store a special fixture and makes shopping there so personal.

Such a beautifully curated boutique. I found a vintage book there that I wanted to buy, and they…read moregave it to me complimentary. I bought my best friend a very special nameplate necklace, and they had a promotion going as well. The pieces here are very beautiful. The women who work here are lovely!

Service Quality…read moreSelection Value Lots of different and charming items from clothes to scarves, jewelry, purses and more.

I had a lovely experience visiting this store today. I was greeted very warmly by the staff working…read morethere. All of the workers wore beautiful clothing and held themselves high and that was very noticeable. I browsed around and there were many beautiful pieces of clothing and jewelry. I only purchased one thing but I plan on returning for some Christmas shopping. I really enjoyed the atmosphere of this store and the lovely staff. They wrapped my purchase very nicely too! All of those little things mattered and left a good first impression!

Beautiful store, gracious owner, high prices and excellent quality. Definitively the place to go if…read moreyou go to splurge in that high end cashmere sweater of that vaporous dress you won't find anywhere. What i like of this store is also the layout, you can enter from 2 different doors and just browse and enjoy every single piece. Some time ago I had the feeling that Alys Grace was a store for 'women of a certain age'...maybe I have arrived to that age and there is few things that I don't like in there.

I have to drop my rating for this store…read more For the second time in two months, my adult daughter and I came in to purchase clothing and both times we were completely ignored by the employees. On the most recent occassion, we were the only two in the shop yet not one of the three employees greeted us. I even stood next to the counter in front of two employees and it was as if my daughter and I were invisible. I believe one of the employees was the owner. A group of three women walked in and were immediately converged upon. They were told about a sale and asked if they needed help. My daughter and I stood appalled at the flagrant favoritism as we continued to be ignored. My daughter and I both realized that the three women were dressed in designer outfits, while my daughter and I were dressed in comfortable shorts and t-shirts. I spend between $2000-$2500 A MONTH at stores like Nordstrom, Bloomingdales and Anthropologie (yes, I love to shop). I also wear clothing from Target. Whether I have my designer bag in hand or a Target purse, I would hope to be treated like a valued customer. I used to love to give my money to small boutiques like Alys Grace, but after the way we've been treated the last two times, we will not be returning to this location or their other stores.