A little over two weeks ago my car was rear ended. I chose a body shop near my home, but after reading the reviews I declined their services. As a result, it took a few days for my insurance company to approve Upland Collision Craft who is certified through my insurance. I was anxious while I waited because both sides of my rear bumper were hanging off, so I went anyway without approval and spoke to Ralph who was super friendly. So much so, he had his staff reconnect my damaged bumper at no cost to me. He also did so believing I would return when I received approval. The reality is, after my bumper was reattached, it really was good to drive, I didn't have any major dents even though it was damaged. He still provided a service trusting I may or may not return. I did return, and picked up my car today and it looks like new! I had additional services outside of my insurance claim. The detailed attention given to buffing the scratches out of my black car inside and out is awesome, and they replaced my windshield that had at least seven small dents from rocks was reasonably priced. Saved me time from doing it later. Bottom line, good old fashioned customer service is a rarity these days and I appreciate Ralph and his team at Upland Collision Craft and would recommend anyone who needs body work or a good cleaning, waxing, buffing or anything else car related to go to them! read more

Upland Collision Craft is amazing!!!!! My husband bought a brand new Chevy Silverado truck and had an accident. We originally took it to another Auto Body shop that did a horrible repair job and left us with additional damage to the new truck. AAA recommended that we give Upland Collision Craft a try (as they stated they had great experiences with the company's repair work and it is one of their preferred shops) so we contacted them. From the very first phone conversation with Ralph Lugo, the owner, we were put at ease....everything from start to finish went perfectly. Ralph and his staff are amazing!!!! The shop is impeccably clean and organized, the staff is helpful and friendly, we were kept apprised daily of how repairs were progressing through texts and pictures and phone calls, everything was thoroughly explained to us, the repair work was absolutely perfect and we received the truck back looking like new again!!! If you are needing work on your vehicle, please give Upland Collision Craft a try.....they do not disappoint. This is a business that takes pride in their work, values their customers, and goes above and beyond. This will be our go to shop for all of our future needs. read more

Upland Collision Craft is by far the best body shop I've ever been to. With 25 years of driving experience, I recommend UCC for all of your body shop and car care needs. Drop off was a breeze. I let them know I was on my way and they took care of me as soon as I arrived. Everyone at the shop was highly professional and answered all of my questions. Not only did they keep me up to date, letting me know what parts were needed and when they'd be in, they also corresponded with my insurance company (Mercury) in an effective manner, so I always knew what was going on between UCC and my insurance company. Picking up my car was also a breeze. Ralph Lugo had all my paperwork ready- with no wait time. The work they did on the car was exceptional; and it actually looked better than it did when I first bought the car from the Kia dealership in 2017. They even touched up the scuffed marks on the passenger door side with paint even though they were only required to fix the bumper. Again, UCC provided timely customer service and outstanding craftsmanship. It's such a great experience when companies do what they say they're going to do, and do it right, which is a rare find these days. Thank You Ralph! read more

WOW! Impressive work, communication and customer service by all TEAM members. My car was hit while it was parked at work and had some significant damage done to the front driver side. I dropped off my car and was able to pick it up the following week. The process in between was the easiest and the communication on behalf of the staff was excellent, I was informed of every detail in regards to the progress that my car was making, as well as the communication made by insurance; AMAZING! Ralph Lugo even went out of his way and drove me to Enterprise to get my rental car and assisted me in acquiring the rental itself. This was definitely a headache that could have been a lot worse, but for this being my first time going through this experience it was great and I would do it again in a heart beat. I added some additional services to my car; interior detailing, wax, etc. and OMG everything was spot clean including all stains, dents, scratches on the exterior and interior. This is a MUST GO to business, I would honestly recommend to both family and friends! Thank you guys so much! read more

Not enough words for the customer service from Ralph as well as the phenomenal paint job on my RAV4. After my car was keyed at work having this work done was already a big thorn in my side and pocket book because while I have insurance I still had a 500.00 deductible. I shopped around and I chose Upland Collision Craft as a referral from my insurance, but I also chose them because of Ralph and his transparency of showing me his shop ( a very clean one I might add) and how they do work, he listened to my story answered all my questions with solid confident eye contact and with a sincerity of educating me not blowing me off, or not like I was just another paying job from the insurance company. He told me a time frame and followed through on it. He said I'd get status via email on a regular basis he followed through on that as well, not just 1 or 2 either. Lastly, he included his team as getting the job done not just taking the credit himself. I would recommend this place to anyone that needs it. read more

The customer service at this business and the communication between the shop and the client, specially by Ralph Lugo is great. I got my car fixed here when one of the Burrtec drivers damaged my front bumper and damaged a few other things. They took care of me and my car as if it was there own which says a lot. They picked me up at my house to go see my car then took me to the rental place to rent a car and got me the best one there. Im extremely satisfied with the people and work here. Great Job to Collision Craft for the business they have built. I even had a few concerning issues after i got my car back and they were 100% open to checking it out again and tryna fix what i was concerned about. Im totally gonna recommend this place to friends! read more

Ralph Lugo and his team at Upland Collision Craft run an efficient operation of Auto Body Repair and Service. I was quite impressed with the ease of scheduling my repair service work, and their friendly and helpful customer service. The staff and team at Upland Collision Craft are extremely knowledgeable, efficient, professional and courteous; Ralph performed direct insurance company/adjuster contact to streamline processes and he successfully managed all phases of my collision repair. I was delighted to see my car had been repaired to its original condition, through their good quality paint and body work. I would highly recommend Upland Collision Craft to anyone who wants great service at a great price. read more

Immediate customer service- as soon as you walk through the door you are greeted and your car issues are addressed. You are reassured that you are in the best place because you are explained the process and encouraged to ask the questions that are important to you. Everything is written down before an agreement is made - so it's all laid out and clear- no games- no bait and switch! The best part is that they will find whatever they can do to save you money- for me it was using my car until my part was in and painted and ready to be put on. That saved me money on a rental and I could go into work on time! This was an awesome experience. Thank you Ralph! read more

I came to Upland Collision Craft to help me repaint a 24 year old car. As you might expect the original paint had many chips, scratches and discolorations. There were some dents and missing or loose trim. This was going to be a pretty tall order to get it right. Communication from the management team was excellent throughout the process. I received regular emails with pictures showing the current status of the work in progress I just took receipt of the car yesterday and could not be happier. They cleaned and detailed the inside and motor compartment. The vehicle looks like new. If you need the best go to these folks. Chris W. read more

Just as all the reviews mention. This place took really good care of me and my 2017 Chevy Colorado. Ralph was extremely proactive with keeping me updated with my vehicle and letting me know everything that was going on. He was just all around amazing and extremely helpful and honest!! Took 3 days to do the repair and as other reviews mentioned you car comes back looking better than it did when you dropped it off. Highly recommend this place and if I could would give this place 10 stars. Please don't hesitate to have peace of heart bringing your vehicle here. They will take really good care of you ! Thank you Upland Collision Craft !!! read more

This shop is one of the best I have experienced. They kept me posted on the repairs, parts timing and advanced notice on when the car should be ready for pickup. They sent me pictures of the old parts that were being replaced which helped me understand visually the state of the repairs without being there in person. They treated my car as if it was theirs which truly put me at ease throughout the process. I could not have been happier and more satisfied than I was when the work was completed. There were no surprises due to emails and texts to keep me in the loop from start to finish. This is the way all auto shops should operate. read more

I recently was in m first car accident. I at first was going to go to the recommended shop of my insurance company, but my boss gave me Ralph's info and I definitely made the right choice. He was very professional and efficient. He handled everything with my insurance including setting up and returning the rental vehicle. Also when I got my car back he had it detailed it inside and out and it sparkled like a gem, I have 3 children so I know he put in work. I found out that he does mechanical work, so I will be coming to him for the basics like oil changes. Go see Ralph and Upland Collision Craft and get hooked up today. read more

I was in an accident with a city waste truck. I tried several collision companies and they would not work with a 3rd party insurer. My daughter told me to try Upland Collision Craft. I called and spoke with Ralph Lugo and he completely took care of EVERYTHING! He worked directly with the 3rd party insurance company and kept me updated on the progress of my repairs. He got my car back to me when he said he would and it looks brand new again. I highly recommend Upland Collision Craft for any car damages. They do amazing work and they took a very stressful situation to a very satisfied customer!! read more

i was in a vehicle accident recently. I called the manager at the new car dealership where i purchased the car and he recommended Ralph Lugo at Upland Collision Craft. I'm so glad I didn't listen to my insurance company and took it somewhere else. Ralph was very professional and arranged to have my car towed. He called my insurance company and took care of the details. He updated me every step of the way. When i picked up my 2013 Honda Pilot it was as good as new. My SUV was washed and waxed. Ralph Did an amazing Job. I would definitely recommend Upland Collision Craft to anyone. THANKS RALPH!! read more

We have taken our cars to Ralph for a while now and he has ALWAYS gone above and beyond what is expected! Ralph treats us like family and most of all treats our car as if it was his own! I trust him 100% to fix our cars to ensure the safety of our kids! This last repair we had could have taking 4 weeks or more EASY, but Ralph understood that we didn't have the money to cover the rental car for that long so he and his staff went above and beyond to ensure we had it out in a little over 3 weeks! Thanks again Ralph for an Excellent job done!! :o) read more

We were recently rear-ended by an uninsured motorist. Mercury Insurance gave us a choice of auto repair facilities and we chose Upland Collision Craft because of the stellar reviews. We were not disappointed. Ralph walked us through the process, accommodated our schedule, and made the whole process very easy. When our car was returned it looked better than it did before the accident. We could not be more pleased and will definitely return for any mechanical problems we encounter because they are a full service business. read more

I am so impressed with this place, My brand new car got hit & I was in need of a really good repair place because after all I am very picky. Ralph was so helpful.During the process he kept updated by texting me the status of the bumper. He picked up my car from my work and dropped it back off before I even got off. He replaced my bumper and polished my whole car. The car looks just as good as new.No rental car was needed and I will definitely recommend this place to all my friends and family THANKS RALPH read more

My wife and I are moving out of state and I had an accident three week before I left. I brought my car for repair and Ralph Lugo committed to having the repair completed before we left. Ralph did all of the work getting the needed approvals from my insurance company and he did exactly what he said he would do- he had our car repair completed when he said they would. The car looks fantastic, better than before the accident. I would highly recommend Upland Collision Craft. Steve M read more

The hood of my CRV was "cruddy," so I asked Ralph Perez if he could paint it to match the existing paint, which was not too bad. He not only did a beautiful job of painting the hood, he cleaned and buffed the rest of the car, renewed the finish on the plastic trim, restored the surface of the headlights like new, cleaned and preserved the interior of the car, and even cleaned the engine. All this for a very reasonable price. I'm happy to give his work a five-star rating. read more