Horrible customer service! They need a class on how to speak to customers when they come in to pick up their orders.

HORRIBLE company. This company actually helps theft by letting their lazy employees set people's deliveries by their door. Mind you, there's a screen door with plenty of room between the door to set the package, but NO. Set it on the ground in front of the door in full view of any passers by so that they can see & steal it. Should be illegal, they should be accountable for their shoddy business practices. read more

The biggest group of incompetent morons I have ever had the misfortune of dealing with. They mark the package delivered and their proof of delivery is "left on the front door". What kind of proof is that. To make things worse they didn't even have my house number or even the correct city listed on the tracking. When I call to track where exactly they left it I had to get through about 7 automated computer responses to speak to someone who did absolutely nothing to help me. How would you feel if it just started taking merchandise from your store and said I already paid here is my proof "money left on store counter". read more

The drivers are horrible. This will now be the 5th time I have to go pick up my package because the "driver" was unable to deliver it. I sat in my office all day waiting for my package to arrive and nothing, at the end of the day I looked up my tracking and the "driver" claims to have stopped by and was unable to deliver the package. What's the point in paying shipping and handling if they can't even deliver my package. UPS is a joke, I'm extremely frustrated and disappointed in the service. Moving forward I'll be using FedEx or the Post Office. read more

I don't know if it's only this center - but it's terrible!! Horrible service calling the 800 number as well - large packages are slow for delivery and no one really seems to know if packages are out for delivery once they hit Rocklin center your guess is as good as anyone else's - also, almost impossible to call the center directly - wonder why they are hiding? read more

Just got a call from Sheryl at this facility giving me an update on a shipment that I have been tracking for two days. She was extremely rude and hung up on me the moment I told her that the package should be redelivered [long story short]. It was an extremely unpleasant experience. I could not believe how rude she was. read more

The absolute WORST UPS center in the country. Workers ARE NO HELP AT ALL!! Especially Wayne. RUDE and USELESS!!! I'd rather have 10 root canals than deal with these people read more

If I could negative zero stars I would !!!!! HORRIBLE COSTUMER SERVICE they had me open a whole damn police report after the driver swore up and down to his manager he had left it on my door step and it was priority one day shipping and a expensive birthday present he was supposed to come by TWICE to investigate never called me either times and never even showed up given I pressed the issue the moment my shipping said delivered and it wasn't and it was early so he had the whole day to come back HAD HE CAME BACK AFTER THEY MADE ME CONTACT THE SHIPPER AND THE POLICE TO MAKE A REPORT BEFORE THEY COULD "do anything" instead of being lazy and just swearing he delivered it they would have known 1. He delivered it two complexes down to a completely different address and not to my townhouse number 2. he didn't leave it in a GATED LOCKED complex like I stated over the phone he went to a complex with no gates this could Have all simply been handled had he came back to investigate because he would realize IT WASN'T EVEN MY DAMN ADDRESS. They're lazy and incompetent ! FedEx is my only go to from now on at least they knock and leave notes and ACTUALLY CALL YOU. He could have CALLED ME because I left my number with ups but no. HORRIBLE HORRIBLE HOR RIB LE !!!!! read more

Not a happy customer. Customer service is unsatisfactory. Employees are unfriendly and have terrible work ethics. First delivery driver lies about why package couldn't be delivered. " Business closed" First, it's an apartment complex, not a business, and second, the gate is broken and locked open. After I spoke to a supervised who called me the next business day I felt 5%-10% better. He did not seem concerned or apologetic about the info. Now Im waiting on hold for 10 minutes now to speak to a superviser regarding my package because I was told it would be delivered between 10am and 11am today. Well its 11:22 and it's not here. Now I'm being told by another associate that the window is between 3 and 7pm. They don't have their stuff together at all!!! Im so disappointed with the customer service standards. It's appalling. Still holding at 25 minutes for supervisor. read more

i went there today with 2 packages. One was a return from a store that allowed me to print my label. The second package required a "thermal printer" which is like the ones at UPS STORES and something I don't have. Unfortunately neither does the UPS Customer Center on Sierra Meadows Dr. in Rocklin. I was told rather rudely, "We don't have a printer" needless to say having to go to a second UPS place was a huge hassle during these Covid 19 times. read more

I sent my wife's engagement ring and wedding band out for warranty work. The warranty company decided to use UPS to send the ring back to my jeweler. This very EXPENSIVE ring was shipped via UPS from Tennessee.... The UPS website shows that the ring was scanned into the distribution center in Rocklin and now my ring is "Lost"!!!! The ONLY payment UPS is willing to do is pay me what I paid for the ring originally. That was 6 years ago. The cost for me to replace this ring with a like/similar ring is a $4,000 to $6,000 more than what I originally paid 6 years ago! UPS is NOT going to compensate me in any way for the cost difference on something they lost!!!! What can brown do for you?....... They can lose/steal your stuff!!!!!! USE FEDEX!!!!!!!!!!! read more

Almost a month later and my packages still continue to be messed with. I'm not sure how when a customer makes it clear they don't want their things sign only one person at your facility has the right to still decided what is done with my things or my children's. . . All because a driver wasnt truthful and lied and so did a shift lead . . . This is the first time in 4 years I had any issues with packages any issues with them putting things in the locker and refusing a simple service everyone else seems more than capable of doing Made it more than clear I didn't want my things set to sign for .I have called corporate and spoken directly to this office was told things should be fine and yet it was never fixed . . . Legit so simple to change. . . yet refusal? Matter of fact the excuse that my child's name was on it and not mine was made. However we had no issues prior to that with things sent to my kids being put into the lockers because we have the same adress . . It's so bad one item of the last things sent was a work book ( for my kids school) supposedly it was put in the lockers but ups just decided to keep it cause I never got it . . . The only thing I am thankful for is I'm not the one choosing this company right nor will I so long as we are in this area . . For one of the biggest local warehouses it's really sad to see how a simple request is ignored and denied and just how many mid level managers flat lie out lie and do what ever they please with items that don't belong to them. read more

UPS Customer Center - Shipping Centers Near Me - Rocklin, California

Unbelievably bad service. I ordered a chair from Macy's, with signature required upon delivery. First, not only did the UPS driver fail to get a signature, HE DIDN'T EVEN RING THE DOORBELL. He left over $400 worth of merchandise on my front porch, on a rainy day, without any notification to me that the chair had been delivered. (I was home at the time, so I know exactly when it was delivered.) Next, I opened the box to find the chair broken. Not a little nick or scratch. IT WAS SNAPPED INTO THREE PIECES. So then it became time to call Macy's and schedule a pickup/return of the bad chair, so that they could replace it with one that wasn't broken. Macy's informed me that they had given UPS all the relevant information, and that UPS would telephone me to schedule a pickup. No phone call. Today I arrived home from work to find a note on the door that UPS had attempted a pickup. Because they hadn't bothered to notify me they were coming, I wasn't there. Well, okay, I thought, I will phone the UPS Customer Center to reschedule the pickup. And that's when I found something missing from the "sorry we missed you" note: THERE WAS NO CONTACT INFORMATION WHATSOEVER FOR UPS PICKUPS. Nor could I find any contact information for the local Customer Center. How in the world am I supposed to call them to reschedule my pickup when they don't give me their phone number? I tried googling the Customer Center and spent several minutes in a fruitless conversation with a computer that wasn't set up to do the kind of scheduling that I needed. Then I spent several minutes in a fruitless conversation with a live human being who told me that (1) He couldn't contact the Rocklin Customer Center himself because he didn't have enough information to tell them what to do (although I had given him the tracking number and a full explanation of what happened), and (2) He couldn't give me a phone number that would allow me to contact the Rocklin Customer Center directly because he didn't have that information. So, here I am, sitting at home with a broken chair -- broken by UPS -- that I can't return because I can't find anybody at UPS who will arrange to pick the thing up. Bottom line: UPS broke my chair. UPS left my broken chair on the front porch in the rain. UPS failed to ring the doorbell. UPS failed to get a required signature. UPS failed to call me to schedule the pickup of my broken chair. UPS has been remarkably difficult to contact. UPDATE: 3/9/2016 This has been such a frustrating experience that I'm adding an update to what I posted yesterday. Today I arrived home from work to find a second note on the door that UPS had attempted a pickup. This notice was marked "final attempt," although it was only their second attempt to pick the chair up. I drove in person to the Rocklin Customer Care Center because I still don't have a phone number for them. I talked with an employee who told me his records showed that three attempts had been made to pick the chair up. That was not true. Either the employee I talked with was lying, or the delivery driver had falsified his records. I complained that nobody had called me to notify me about the pickup attempt in advance. "UPS never calls," he said. Funny, that's not what Macy's said when I talked with them. They told me that somebody would call to schedule the pickup. I also told the employee I wanted to schedule a pickup at a time, or at least a day, when I could be available. He told me that was not possible. "UPS never schedules pickups in advance," he said. Funny, that's not what the UPS website says. They have an entire page where customers can schedule pickups by date and time. In short: The UPS employee at the Rocklin Customer Care Center lied to me to my face. He told me that UPS does not offer a service that it does, in fact, offer. New bottom line: UPS broke my chair. UPS left my broken chair on the front porch in the rain. UPS failed to ring the doorbell. UPS failed to get a required signature. UPS failed to call me to schedule the pickup of my broken chair. UPS has been remarkably difficult to contact. UPS claimed to have made three attempts to do a pickup, when they in fact had made only two. UPS refused to provide me with a service that their website claims they offer. UPS lied to me to my face. There is a reason this facility has not received a Yelp review of anything except "1" in almost a year and a half. read more

"There is a message on my answering machine. Saying something about wrong package delivered. Here is the thing. I didn't send one. I wasn't expecting one. And I don't give out my house number. Yvette doesn't say who the call is for. I call back and this rude lady won't even take a message. WTF Seriously, I feel sorry whomever packages just got lost. It wasn't mine." read more

Horrible service. Multiple times trying to deliver to our store before we are open. This center does a horrible job servicing our account.

I never had a problem with UPS before today. Today was a big problem! I recently ordered an IPhone 6 for my wife set to be delivered today. She received a text that the phone was delivered at 11a at our doorstep. I came home at noon, no package, no phone, nothing. We approved this doorstep delivery, but live in a dead quiet street in a gated community in Rocklin. Our porch is pretty much out sight from street level. Out of countless doorstep deliveries for my business or personal matters, we've never had any items missing. I am a business owner myself and expect people to do business the right way. The honest way. I have since cancelled the delivery of my new IPhone 6 because I don't trust UPS anymore. read more

Staff here was super friendly. There was only one man working the front desk but he was doing a hell of a job moving quickly and efficiently. He was very polite with everyone in front of me and it seems he may have known a couple of "frequent flyers" there. When it came to be my turn, he was helpful in leading a 90lb box into my Escape. He was busy so I figured I would just do it myself but he literally ran out before I could lift and lifted it himself. This guy needs a raise. read more

Was unable to deliver my package because "incorrect address" yet was able to deliver a note with the correct address listed saying I had to come in and pick up the package. UPS really does scrape the bottom of the barrel for these monkeys. read more

I have never had a level of incompetence that i have had dealing with this place or the manager Robert. I was to have chairs delivered on a Friday and we had someone at the house to receive them. Got an email about 3pm saying sorry they missed us. Lies. They never came to our home or left a note. Got another email saying it will be there the next day Saturday from 915-115. So I had to stay home while my family was out and an about so i wouldn't miss my chairs. 115 came and went and so i called the 800 number to be told they can't see where it is and that they have till 8 but someone will call within the hours. They never called me. Then about 630 I got an email saying sorry we missed you. Again lies. Never came. So I called again and the lady said someone will call me back within the hour. Again lies no one called. Then finally someone calls me on Monday and says that the chairs were inadvertently scanned then stuck in a closet. But assured me that they were on the truck and would be there that day. Not an hour later and I get an email that says sorry we missed you. Ugh! So I went online changed it to pickup status and called AGAIN to the 800 number and explained again what was going on. She said to complain to the manager when you get there. So I went in TODAY and got my chairs and asked for manager. So the manager comes out named Robert. Doesn't have a UPS shirt on or a badge so who knows if he actually is the manager. Won't look me in the eyes and keeps hands in his pockets. And his this smirk across his face. I explained him the situation and he says well he will look into it. Sorry bud not good enough. Says they have protocols. I said well you aren't following any of them I can tell you that! He kept saying they are union He said well I will look into it. I said how am I supposed to know you are going to do anything? You have all be lying to me for days. He said don't know. I left the store so furious. I have now called corporate to complain against this hub and this supposed manager. The worst thing is you can't avoid them or boycott them! The worst!!!! read more

I had to pick up a Christams package here yesterday. I have been here a few times before and did not review. Each time i have gone here the staff is very nice and efficent. Friendly. I was in and out very quickly. easy to find and parking is a breeze. I was expecting a very long wait, it was just the oppisite. read more

I can honestly say, from my own experience, that the front desk staff,( who is really only one person) is consistently friendly and efficient. Always provides a friendly smile when you walk in. read more

Can I give them a zero? I put a package in the 6341 Auburn Boulevard, Citrus Heights UPS drop box on Tuesday morning, August 14, 2018 and UPS has no record of it being picked up. I was sending documents for a mortgage refinance: Employment verification, a copy of my driver's license for photo identification. UPS told me they re-checked the box, it was intact and the package wasn't there. They then accused me of being upset, a common tactic used by people in the wrong to divert guilt from themselves to the damaged party. Any normal person would be concerned that with the loss of these documents they might be exposed to identity theft, not to mention a delay to their loan. Will I have to pay a higher interest rate? Where is the package? I put it in the box which UPS said hadn't been broken into. Is it lying forgotten in some UPS bin or did someone steal it seeing it was addressed to a finance company? It was suggested to me by UPS that I check with the United States Postal Service, the implication being that I might have put the package in a U.S. mailbox. There's no U.S. mailbox near this UPS box. It stands alone and I didn't get the delivery services mixed up. This is a terrible company. The customer is left holding the bag for its incompetence. BTW, UPS admitted to me that in their search for my package in the Auburn Boulevard drop box, they found a package that had mistakenly not been picked up (stuck in a crevice or something). Unfortunately according to them, this package isn't mine. Also, though one agent kept insisting there's no verification they got my package, the call-in tape using the tracking number keeps saying it will be delivered the next business day. When I called this contradiction to the attention of a second agent, I was asked why I listened to the tape. read more

Don't use UPS much but will be trying diligently to NEVER USE THEM AGAIN (at least for my business). Been waiting for a package all week. They say they've come by numerous times and the business was closed...not only was I there on one of the days they said they came by but my phone number is posted on the door in about 10 different places...BUT I get it, your drivers don't have phones...cool, fed ex drivers do...I'll ship with them! They also make sticky notes for .96cents at Walmart...how hard is it to place one on the door so we at least know you came by? Now your closed all weekend according to the absolutely unhelpful "customer service" person I spoke to. Lame, I'll take my business elsewhere. read more

A friendly group of people who are always willing to help !

Wow. What horrible service. I usually don't use UPS because I regularly get beat up/broken packages from them and so I have pretty much stopped using them. I recently ordered online and had no choice but to use UPS and they said it would be delivered by Saturday the 4th. Well it wasn't. I got an update saying it would then be on Monday the 6th. Still didn't make it. I called and they said Tuesday the 7th for sure. I get the update that it was delivered at noon. Well its not here. I live in apartments so my first thought is that it was taken. My husband says to calm down, they prob are running late and marked it as delivered and it would be here soon. I wait until about 3 and call and ask about it. The man on the other line was very rude and told me that the driver took the package to the wrong apt and gave me the apt number he took it to. I asked if there was a typo on the package and he said no, that the driver just got it wrong. And he acted like it was my fault! He was rude and sounded like he didn't wanna be bothered. t ended up talking to my neighbor about it and got my package from the people who ended up with it. UPS is a terrible company. read more

I can't vouch for everyone that commented but Crystal helped me out with my problem with the shipping details. She was really professional and understanding with my needs. She went out of her way to help me out and I really appreciate all her help. Just by our brief conversation she seems like she would would be perfect candidate for a manager position. She seemed like a person that likes to get the job and do it right the first time. Once again thank you for all your help Crystal and hope everyone can have the same experience I did. read more

UPS is HORRIBLE! They delivered a package to my house when I was at work around 2 pm. The note said they would attempt delivery the next day between 2 and 5 pm. I thought that would be good because I get home at 2 pm. I got home the next day at 2 pm and there was a note that said they tried to deliver at 1 pm! YOU IDIOTS! I don't get home until 2 pm! Then they wanted to try a 3rd delivery and NO GUARANTEE of what time the attempt would be made! Forget it! I will let the package go back to New York and I will get a refund! UPS NEEDS to change the way they do things! I hope to NEVER use UPS EVER AGAIN! read more

The driver who delivers my packages, out of the Rocklin distribution center, is an incompetent liar. He kept leaving my packages at the bottom of my driveway, in plain view of the road, but indicating he was leaving them on my porch and it continued despite my numerous complaints about this. $500 worth of packages were stolen. When I contacted UPS, to complain, they referred me to the Rocklin Distribution Center. A male supervisor and a supervisor named Carol were extremely rude and defensive of the driver. I was also told that there have been numerous complaints against this driver, but that there is nothing they can do because he is union. They also said that the driver claiming he had put the packages on the porch was simply him hitting the wrong button, but he seems to do it again and again. I was told that I would need to sign for all future deliveries, which was fine with me, however, he again left a package outside the gate, but despite what I was told and it was stolen. The driver lied and claimed my gate was locked, which was a lie. I had filed a formal complaint against the driver and told them that because I was filing the complaint, I believed he would retaliate and play games and he did, as evidenced by the second incident. UPS is now retaliating against me and telling me I need to pick my packages up, claiming it was at my request, which is a lie. I called the main number and complained and they again referred me back to the Rocklin distribution center. I told them that I already dealt with them and that they were rude, defensive of their driver and not only was the matter not resolved, but they retaliated against me. The UPS representative, indicated that I only dealt with supervisors and indicated that they would have the manager contact me and resolve the issue. I received a voice mail message from someone from the Rocklin office claiming that they were changing my pick up point to an alternate site, in Placerville. I tried to call back, to tell them tht this was unacceptable, but was given the run-around and assured that the manager would call me back, but he didn't. I now find out that I have several items that need to pick up today, at the Rocklin distribution site and I am at work and cannot pick them up. I am sick and tired of their games and harassment and holding my packages hostage. I tried to call the main number today and got a recording that there is a 25 minute wait. read more

Terrible customer service, and they don't really seem to care! I had a package sent to me that required my signature at the door. The UPS tracking information stated that the package was on the truck at 6:00 a.m. for delivery, so I stayed home sitting on my couch the entire day. In fact, I called their "800" several times trying to get a window of time for delivery and they were unable to provide any time frame. After waiting at home the entire day, the information on my delivery changed at about 7:45 p.m. from on truck for delivery to "in transit". I later came to find out that my package was loaded on the wrong truck that morning and was sent to the North Bay Area, so it wouldn't available until the next day. I get this after I wasted my entire day waiting for them. To be clear, I am not complaining that UPS loaded the package on the wrong truck. I realize that mistakes happen. My complaint is that they made no effort to update their system to notify me that the package wasn't coming so that I could get on with my day. I complained about this at the so called "customer center" and received an obligatory apology with a "too bad, so sad" attitude. I wanted to make sure my complaint was heard and asked for the phone number of a regional manager, or someone with a higher status in UPS. All they would give me is an "800" number which is answered by a technician who would take down the information, but also couldn't care less. I believe my time is important and should be respected by UPS. When mistakes like this happen, UPS should update their tracking information ASAP so that their customer is not left in an abyss waiting for a package that has no chance of being delivered. This has been a very bad experience, and in the future I will avoid UPS wherever possible. read more

1-800-742-5877 is the number I called and I see it belongs to 3 UPS Customer Center locations. It took over 35 minutes of being bounced around from one person to another to finally be told sorry - we can't do anything for you. First I was told my signature was required for delivery, but I could sign online. Next, another person told me sorry, you can't, but we can change the address to your workplace so you can sign for it today. Another person told me - only YOU can do this by setting up an account online. When this did not work, another person said they did not have the authority to change the address. When I was connected with a 'supervisor', they told me it could simply not be done. The shipper would have to do this. So, while I had this 'supervisor' on the phone, I called the shipper and made this happen. After I got off the phone, I stated to the UPS supervisor who had been on speaker listening in that this was done. The supervisor stated too bad, so sad, you'll have to wait a day. They obviously don't give a damn about customer service. I will never use them. I'm going to tell the shipper that I will drive 2 hours to pick up my shipments from them personally or request they ship FED EX or USPS. WORST EXPERIENCE EVER!! read more

Horrible service. 4th lost shipment! And I am the one doing follow up. When someone tracks their shipment and it states out for delivery only to not receive the item...you may want to look in-house as to why items disappear. Pricing goes up...service goes down. read more

i came in early, because they deliver a little early even though none of the businesses open when they come by at 8 or 9:00am in the morning. customer service is no help and very rude. the driver shows up tells me he is was very busy. no sorry, i asked he what happened and he said stuff happens. what is up with good service now a days???? hey just don't care ???? when did they become worse than the cable guys???? read more

I get the best service out of the Sierra Meadows - Rocklin facility. What it comes down to, they officially close at 6pm, but very friendly people work there until 8 or 9, and they are happy to take a moment to help. I've been able to ship packages, pick up packages, etc. even at off hours without a grumble. Tonight was no exception. Love it! Thanks UPS! read more

we have been receiving packages from UPS for years. I haven't been more frustrated with their consistent lack of professionalism before now. This month alone we have received 6 packages, all sizes, weights, etc. Each box is damaged, dumped and opened when I find it on my porch. I reference " find it " because I work from home and am rarely gone, I have a sign on my window by the door that respectfully requests they "ring the bell, please" and nothing - I don't understand how they can "dump and run" with the boxes in the condition they are in. I have called the shippers, I have called UPS and I have called after the a-hole leaving the crap-tastic box on my porch - nothing - no help, nothing. I don't know when UPS took a turn for the worst, only that I have been negatively affected for some time now. My husband has been ordering things that are heavy and heavy duty but disregard for caring about things is inexcusable. If the drivers hate their jobs SO much, why do they work there? Fed Ex is way nicer and they don't leave crappy boxes on your porch. It is insulting and frustrating and disappointing and downright , rude. So "hats off to you UPS" for being such huge jerks and having no work ethic. bravo. read more

I use UPS service for long time and I was always happy with them.but the new rules they have doesn't make sense.simply saying service went down the drain.I would not use UPS anymore for my shipping service and I would strongly advise anyone not to use them as well. read more

I still can't believe this happened, but it did...I placed an order on-line and when I hadn't received my order I contacted the merchant. They began a trace. UPS said the driver left the package at my front door. I live in a large apartment complex, and usually the delivery services will leave packages at the apartment office if they can't get a signature verifying receipt of the delivery. I received a phone call from a UPS employee doing research on the lost package. She expressed shock that I hadn't filed a police report and said she would certainly call the police if she knew somebody had been close enough to her front door to take a package off her doorstep. She also told me I needed to interview "all" of my neighbors.I asked her if she really expected all of these things to be done by me in order for her company to admit to being in the wrong by not obtaining a signature, and she assured me that they wouldn't go any further without a police report. The package contained 2 pairs of shoes with a total value of $32.00. She was rude and spoke to me as if I was a fool. I hope UPS is happy with Cheryl Pitts and they way she represented their company. read more

I ordered something that required a signature for delivery. I received an email stating the date of delivery before end of day. I left work early to make sure to be at home to sign for the delivery. No delivery. At 5pm I received a second email stating that an attempted delivery had been made and that no one was home. I was home. I called UPS and told them that I had been home. I asked if they could deliver the package the next day to my place of work, since they were unable to give me a delivery time....no they couldn't. I had to take more time off work to drive to the UPS center in Rocklin and pick up my package there. I told the customer service agent at the UPS center that the driver had falsifyed the log and that no delivery attempt was made. He flippantly responded that he was sorry but sometimes those young drivers aren't too sharp. That was it. I paid for a shipping service that I didn't get. Terrible customer service! read more