Tyler the new UPS Driver and Daniel the Customer service rep we're a great help to me today , in getting my Amazon package to me. Thank you guys I really appreciate it. read more

Talked to a rep on the phone from this Center about a problem with my UPS packages routinely not being delivered. They were fantastic! Went to great lengths to take all info and send it to customer service. Was very pleased. read more

Got ups note- missed you will be redeliver tomorrow- action requires - what action- nobody knows ! No adult content in the package- just pair of jeans! Try to track your package with ups-your best option is to just die,before you go trough their vebsite. Than you try to call them- waiting time is 23 minutes. After maybe 25- someone answer- no English in this person baggage ! Another 2! Hours spent- only to realize- it's for driver discretion- to leave your package on the porch or not! I am getting packages all the time and never had any problems! Now ups makes me go to their location to pick it up? So, I am not home at 6 pm! I am a nurse, and work 12 hours shift, and home at 08:30 pm at best! Since when drivers deciding to leave your package on the porch or not??? Even if costumer said it's fine!? Never trusted ups, more so now! Wish, more senders use different companies! And again, your phone service sucks big time! read more

This is probably the worst ups store in the United States... very literally I came with my service animal and the lady behind the desk kept obnoxiously demanding that "there are no dogs allowed" Second I came to pick up a package that I was told on the phone by ups company that would be at the "van Nuys ups location" ... I guess I was wrong to assume that they meant the ups store seeing I don't know how their infrastructure works... the man behind he counter very bluntly informed me I have the wrong location extremely rudely, and again obnoxiously repeating "it's not at this location it's not at this location" as I tried to explain the conversation I had with the ups company on the phone ... then i said I wanted to mail a package and the man behind the counter went ahead and didn't offer to tape it shut but instead offered for me to purchase either an new envelope or a roll of tape ... amazing customer service Anyways I want to just rate negative stars but yelp is still working on that functionality on their app I think Stay away from this store at all cost... the one on woodman and Ventura is 1000000000000x better... that the one i usually go to and have never had any sort of bad customer service or rudeness ... actually most all ups stores other than this location have been fairly delightful to work with Terrible business management here and it all trickles down from the top read more

UPS should not be in business, this is one of the worst delivery services, I live in a multiple unit apartment building and there is a call box, the driver in charge of my area doesn't even bother to call the box he just places the paper that we were not available and takes our packages to an access point of his choice, when he doesn't feel like getting of his truck he parks it near my building goes to the back and scans the packages claiming customer were not available takes off an doesn't even leave an invoice that the delivery was attempted, I watch him do this multiple times, I will start filming him and put it on social media, because I'm tired of trying to get assistance from customer service, after multiple attempts of contacting customer service and being promise that I would be contacted by a supervisor within an hour, hours days and weeks go by and no one calls, today I got a call from someone that claimed someone had spoken with me on Friday according to their notes in the system and had given me optIons on where and when to have my package redeliver this never happened,once upon a time this company had good employees, nowadays this company have people working for them that are not interested in working or even proving good customer service. Stephanie is supposed to be the manager that contacts customers but just as her drivers she goes ahead makes up whatever excuse she prefers and marks in the system how she followed up with customers while doing exactly what her drivers do, making all up as she goes along, she never calls or wants to hear what the problem was. She goes with whatever the driver tells her and that's it. read more

Seriously i don't know why there is even 1 star for this place! The supervisor is the worst person to deal with! Horrible service! Go elsewhere read more

Easy accessible parking, friendly staff who are quick to respond, and located not too far from the USPS office on Sherman Way East; all things that I like in an UPS drop off location. Check them out! read more

The staff running the front office today (all ladies, but the dudes are always nice too) were sooooo dang friendly. There was no line. Service was quick and easy. read more

These workers were hustling today to get people their packages before Christmas. Most people don't understand nor appreciate the logistics involved with getting a package across the country in a timely fashion and in one piece. Errors happen, and they are not always the fault of the employees in the service center. Today, I had to drive over to pick up a package that was late even though it was shipped next day air. The lady who helped me, ransacked the place until she found my package. The others were also moving fast to get packages out. They were obviously understaffed, but making the best of it. I appreciate their hard work and also wanted to share the fact that they are open on Saturdays with limited hours since corporate customer service told me they weren't. Happy holidays! read more

UPS Customer Center - Their actual hours. Corporate customer service told me they were closed all weekend. I just picked up a package at 10am on a Saturday! - Shipping Centers Near Me - Van Nuys, California

They were very helpful. Our plane was to depart at 12:30 (LAX) so we were there early, around 8-ish. As soon as it opened, they quickly rushed to get our packages so we could be on our way. read more

I went there today to pick up 2 packages. They saw my truck pull in and had my packages ready when I walked in!!! These guys always go out of their way to get the job done fast and efficiently. read more

I had to go pick up a package after having 2 missed attempts and I put aside about an hour to be there due to it being a Saturday morning. I was in and out in about 20 minutes even with a long line due to a lady named Mimi. I couldn't help to notice this woman's hard work. She was working the computer while running in and out of the warehouse helping multiple customers at once. You could see the effort and hard work she was putting in wiping the sweat off her forehead a few times. Hard work doesn't go unnoticed! Mimi had great customer service along with a kick butt work ethic. She was excellent. read more

I paid for TWO DAY shipping, and the tracking showed it arrived in Van Nuys on the morning it was to be delivered. The tracking showed "out for delivery" by the end of day. By 10PM, it was obvious no one was going to deliver this package, and it had parts I needed to install the next day, Friday. The tracking was changed to "delayed one day, deliver by end of day Friday." So WHY did I pay for "TWO DAY GUARANTEED" delivery??? And of course ... over an hour trying to get someone on the phone to resolve the issue. Because I didn't get the parts, I lost about $4,000 in revenue by not being able to install for my customer. These people are the worst. read more

I have four packages that have been delayed for delivery since Friday. My packages are located at the Van Nuys center. It is now Wednesday and I can't get a delivery date. I called and spoke to Dee who was nothing but rude while other employees were laughing in the background. She also threaten to never have my packages delivered and would not let me speak to a manager. Needless to say I am currently speaking with UPS corporate and filing a formal complaint. read more

We want to compliment our dear, wonderful UPS driver of many years, Scott Pedrick. He always goes beyond the call of duty. He just saved us a long trip to the Van Nuys DEPOT by over riding the system and making a second delivery attempt WITHOUT EVEN BEING ASKED TO DO SO. We really needed the package for a TV commercial we are shooting tomorrow. We were so stressed out about receiving the product samples and thanks to Scott, can rest much easier. HE DESERVES A RAISE! Please forward this to his supervisor. read more

We moved recently and I have been going back and forth between apartments because my medication is delivered through UPS. I missed them that day they usually come so I called and made arrangements with the driver to pick up at this location. I asked him specifically "What time do you guys close?" He told me that the center closes at 6 but you can do pickups between 8-9pm. I asked again and told him this is medication, otherwise I wouldn't be so urgent about it. He assured me that if I went after 7 (which is apparently when all the driver's get back) I would be able to pick up my package. Well I'm sure you guessed, I was not able to. So now I have to wait until Monday to get it and I usually have to put my medication in the fridge so I'm sure it's ruined. I'm aware and understanding that it's not technically this locations fault as much as it is the driver but people, don't go by the drivers and what they say. It's pretty messed up I don't have my medication. read more

Worst customer service ever! I ask for a simple question and they didn't answer or did anything to help me with! You're better off going to fed ex! read more

UPS is the worst delivery service to do business with! They have no real customer service . All employees are Outsourced from somewhere that have people who barely speak the English language and there is a "fake" My Choice UPS site which doesn't really let you track your package once it is on a truck!!!! The Van Nuys office could care less about when or where your Package might turn up! They have numbers to call and all they can say is "Sorry" it's a joke , but no one should be laughing. Often my packages are delivered to my neighbor who opens them when they do show up or they are thrown on a step , not on the porch ! I waited 11 hours to get my package ( still not here) ! The customer service people give out numbers to call , but no one can contact the driver! Maybe the driver Is out having a burger !!!! If he is we have no dinner since I have been waiting all day for my delivery. Worst delivery service ever and getting worse !!! Oh, and if UPS bothers to read this ,they will probably Say Sorry and call one of their 800 numbers in Another continent read more

Missing about 5 or so packages. Complained and was told driver attempted delivery, but no one answered or package had wrong address, or something wrong with the address, or missing apartment number even though its a house, so they had to return it. How come no missed delivery slip and sending packages back after "supposedly" one attempt to deliver? Terrible service. Driver is a thug. Complained and nothing happened. Still haven't received packages and still no response from any management, two weeks in! How long does it take to figure this out? read more

The most awful useless staff of all time beginning with no greeting, cold shoulders they don't seem to want to help anybody or want to give the packages to the actual owners. Useless in the worst way beginning with their Superviser Jack, big ears and a creep haircut look, along with a creepy hairstyle, he is smug and can tell he likes to abuse his position of very little power that they give him read more

*flips table in rage with flames in the background* Driver never leaves my package. So i'm stuck driving to this location every single time someone ships UPS. They said to use "UPS Mychoice" to have the package dropped off at a UPS location closer to me. I do so, next day I get a message saying the location is full and is no longer accepting packages. So i'm stuck, AGAIN driving back to this location. *Stomps table into itsy bitsy little pieces* read more

Yet another package marked as undeliverable by this facility's drivers. Even though I provided my contact #, gate security code, signed for the package online (thru UPS my choice) & stayed home following the driver thru his route (on UPS.com) until he reached my address. Previous undeliverable package was never found. Not holding out much luck for this one. read more

I basically drove by the UPS truck on the way down my street. Waited patiently for a knock on my door. Guess what! Nothing all night. So either I happened to miss them while wait 10 feet away from my door or they totally didn't even try to deliver my package. Complete garbage. If i could I'd give them 0 stars. read more

Short story: Picked up a box from Sprint. Cell phone stolen from box. Box was re taped.

i really wish i could give zero stars. this place and its employees had horrible customer service skills and no redeeming qualities whatsoever. i have never had such a bad experience at any establishment as horrible as this. there were about 6 or 7 customers in line with me and every single one of us had to have a literal argument with the woman suzie/susan and the guy "jack d" to get our packages. they are so unhelpful and punish the customers (by forcing us to receive packages way later than the original delivery dates) instead of helping out because their drivers and staff fell short of proper standards. i hate ups and will never ship with them because of how they treated me and the other customers there today. i literally re-downloaded yelp just to write this review because of how bad it was. please avoid going here if you can. ups needs to re-staff this hellhole. read more

Horrible horrible location! Might as well carve out a good half hour of your day if you ever need to come in here. There's literally one employee working the pickup and drop off areas. Hopping from one desk to the next, while there's about 15 people waiting in here. Management needs to get it together and staff their location properly! read more

Probably not the most beautiful Customer Center - however accommodating and helpful. Everyone is very nice and willing to help. They are also open from 10:00AM to 1:00PM on Saturday! I don't think most know this because the reps on line or on the phone say they are closed. read more

"WHAT CAN BROWN DO FOR YOU?" TO THE CURB. 1907 Jim and his partner, Claude Ryan ran the service from a humble office located under the sidewalk. Jim's brother George and a handful of other teenagers were the company's messengers. The company did well despite stiff competition, largely because of Jim Casey´s strict policies of customer courtesy, reliability, round-the-clock service, and low rates. These principles, which guide UPS even today, are summarized by Jim´s slogan: best service and lowest rates. PRESENT DAY [Excerpt from ajc.com-UPS packs up 'brown' slogan, as packages take back seat] In a love affair a decade in the making, Sandy Springs-based UPS launched a new slogan and ad campaign Monday -- "We [heart] logistics" -- leaving "What can brown do for you?" at the curb. MY EXPERIENCE: To minimize unnecessary hassle shopping at one of my favorite soapy shops, I place I place my orders online and have them shipped to my rental establishment via UPS. Until recently UPS has made over half a dozen deliveries to my rental, as well as many to the other 200+ residents of the complex. About a month ago, I did what I have done so many times before, placed my soapy order online and had it shipped to my rental establishment The upside to having packages shipped via UPS is that customers are notified of their shipment status, in addition, customers are able to track their package(s) from the UPS website using the tracking number provided by UPS. Booya!!! Package in route to my establishment, it will be waiting for me when I get home on a Friday afternoon. Oh wait, my bad, there is an email from UPS stating that my package was routed to a UPS Annex in Van Nuys, because the driver noted my location as a business/industrial building and they do not deliver to these types of locations. Hmm...Interesting, 200+ residences in a building with balconies, a front entrance with a grand foray, a huge art piece of a sign with the name of the building including the word 'Apartments' as part of the name of the building above the double door entrance. Yeah, really sounds like a business/industrial building. On a Friday afternoon, exhausted from a challenging work week, I muster some energy and force myself to make the trek out to the Van Nuys location, almost 9 miles with a gps reading of 43 minutes....ONE WAY. The thought of having a new supply of yummy yummy scents helped me regain my composure and off I went. Not too bad finding the location. The interior looked unorganized and cluttered with various sized packages and paper lying all around the counter. There were about six people in front of me and only two Customer Care Reps. A customer was arguing with the rep about their package, yadda yadda yadda. He was handed off to another rep and the next customer was up. Fast forward 25 minutes later, it's my turn. Thank goodness for Yelp and my addiction to keeping up with friends. Thank you, I was able to keep calm and Yelp on. I asked the rep why my package wasn't delivered and why does the notification I received say that the driver was unable to deliver because of the type of structure he thought I lived in. At first the rep made excuses, maybe the regular driver was on vacation, maybe he couldn't get into the building. My response to that was then how did all the UPS notifications appears all over the outside and inside the building? Just as I suspected, rep couldn't provide a logical explanation. Here's the kicker, I wanted to know how the driver could say that I didn't live in an apartment complex, when it's clear from it's residential hood appearance, to the building's exterior, to the signage. Rep said, "The driver is allowed to use that excuse." I kid you not, the driver is allowed to note a building as industrial or business. Reading comments on my check-in thread, it was clear several of my fellow Yelpers have a bad taste in their mouth about this location. Is it the location that is to blame for this inconvenience, or is it UPS as a company, or perhaps both? They say "it" all trickles downward. Jim and his partner would turn in their grave if they knew what has become of the company they started decades ago. "The company did well despite stiff competition, largely because of Jim Casey´s strict policies of customer courtesy, reliability, round-the-clock service, and low rates. These principles, which guide UPS even today, are summarized by Jim´s slogan: best service and lowest rates guide UPS even today, are summarized by Jim´s slogan: best service and lowest rates. Keywords: strict policy of customer courtesy, reliability, were replaced by customer inconvenience and acceptable excuses. From now on I'll be using an alternative shipping method. Btw, Amazon offers shipping to an Amazon Locker and ahs locations all over. check it out the next time you place your Amazon order. read more

These people are so slow I honestly have no idea how they managed to get a job here. THEY CAN NEVER DO THEIR JOB RIGHT and every time I ask someone something they are unaware of their OWN policies. Don't waste your time here if you don't have to. read more

They delivered my package......to a different house! Ugh! And that is a gift for a little girl's birthday in 2 days! I ordered that last week! So annoyed. Called them and said they will track my pckage and get it delivered the next day. How in the world are they gonna take back my package if someone already took it and didnt care to send it to the right address? And how are they gonna be knocking on their door to take my package back if people wont be home till after work hours?! Sheeeesh! Their drivers do not know how to check addresses. I see a lot of reviews here that have the same situation. Looks like they need to be hiring new drivers, the ones that know how to use google maps! read more

This UPS store is horrible!! Every time any of my family members or myself order online with them as the carrier, they never attempt to deliver!! Its because we live in an apartment complex and these delivery guys are too lazy to do the job they are being paid to do! They always have an excuse for them not to knock on my door. If there was a choice of which carrier to deliver our packages, UPS would be my last choice. read more

This complaint is to the customer service I spoke to on the phone for 3 days in a row. All lied to me multiple times. Shitty attitudes and service. Worst employees on the planet. And this center location can't even file a complaint or tell anyone about these employees. Screw you UPS. If I have a choice I will never use you again. Absolutely worst company. You pissed me off to no end the last three days. I hope you fail and go out of business. read more

Worst customer experience of my life, and I've been with Verizon for 14 years. Maybe some policy training is in order so that some consistency can be offered at least as a side order to bad attitudes and oppositional defiance disorders that are engrained into "Kat" and her exceptional performance and a said policy "expert" I resolved the issue over the phone and corrected the shipping address myself with the sender in about 7 1/2 minutes. read more

Expected a $1600 product shipped, got 2 day, went to work with a notice on my door saying UPS came. I went to my tracking number and it said, "business closed, will redeliver Monday." So, I had 2 day and I have to wait three more days to get it because the UPS driver did not read the "Deliver after NOON" note attached. I called the customer center and they said they can't do anything about it- that the item is still on the truck. Nice. I may as well paid 1/3 of the shipping cost for ground. read more

Service is absolute horrible! Staff doesn't want to help u out and they do not acknowledge ur presence. I hope i never have to go back

This place do not care about your packages or whether you receive them or not. They will even lie & put in their tracking system that they attempted to deliver. I am working from home & on all those occasions they reported attempts to deliver, I was literally by my door & just waiting on someone to show up. I end up just calling their customer service representative to pick up the packages myself. On numerous occasions, I've had to pick up from their pickup center as they never come to my place & just lie about them attempting to deliver. This has never been a problem with USPS, Fedex, & even Amazon who take pride in their jobs & try to fulfill their deliveries with dignity & accountability. Please be aware... if you have other choices for package deliveries, stay 45miles away from these people. You will not receive your packages. Oh and the pick up center... you'll think they will care, right? Nope! When I brought up the situations with them, they just brushed me aside & did not want to engage in conversation. Poor, poor management & shady business practices.... maybe it's not all UPS... just this one. Again, nothing against them but I feel like it's my responsibility to warn others from experiencing what I am going through with them..., read more

Absolutely TERRIBLE service on every level. This has to be the most screwed up UPS facility in the United States. Dirty. Under-staffed. Makes the US Postal Service look like a model of efficiency. Very clearly shows why FedEx is sooo much better. Notice left on door that signature was required. I used MyUPS to change the delivery to "Hold for Pickup" at the UPS center. I got a call about an hour later that I could come the next day, Saturday, to pick it up. Great! 30 minute drive each way, but I was assured of getting my package... right?? Wrong. Went there the next day and waited over 1 hour in a line. When it was my turn, they couldn't find it. I was worried about that as I saw 10 people in front of me with the exact same problem. The UPS guy said the driver was lazy and didn't separate out the Hold-for-Pickup packages because he got back late. They emptied the truck and said any packages left on the truck were stored in a 40 foot trailer and inaccessible on a Saturday. He said it would definitely be available on Monday. So Monday ... another 30 minute drive... and 'only' a 20 minute wait in line ... but the same result. They have no idea where the package is. He said it was probably on the truck out for delivery again. How is that? I should be marked "hold for pickup". But no attempt was made to deliver today. No one knows where it is. Hasn't been scanned since Friday morning. They won't put a trace on it - they say only the shipper can do that. So I have wasted over 4 hours of my time driving, waiting in their line, and on the phone. Now they want me to waste more of my time to call the shipper and have the shipper waste time filing a claim? Who ever manages this facility should get fired. Quite simply, this place is totally mismanaged. It is dreary, dirty and very much under-staffed. That the UPS regional management, or corporate management puts up with this kind of incompetence leads me to believe they don't really care about the customer. Good thing FedEx is cheaper in most cases. I think they care. I have never had an issue with them. In fact, I have never had this kind of problem with the US Post Office either. For a company who is supposed to be such an expert in "Logistics" I would say that is a total joke. Bottom line, look to FedEx, USPS, or any other delivery service before you use UPS. You can thank me later. read more

This UPS shipping center is fantastic! Blair, Juan and Lili are so professional, attentive and pleasant to the customers, which creates a positive ambiance when one enters the shipping center. The high quality remains consistant in regards to finely tuned organization and exceptional organization. It is a great pleasure for me to go to this Van Nuys, CA UPS center on 16000 Arminta. read more

Happened more than once every time I came customer service gets worse and worse every time it feels like they do it on purpose so you don't come to this office I saw it happen to other customers and to me every time I came. The older blonde manager lady is just loud , rude gives you attitude and shuts out looking at all the customers while talking to you. read more

As already reviewed by fellow customers, my experience with UPS was very painful. This is a dishonest carrier infested with misinformation and falsehood. The driver did not deliver package to my address, left no note and updated the remarks with false information. The customer service team has no clue and is of no help despite making several calls. Basically, you are stuck. With this impeccable track record, you can just imagine, is the package contents are safe or not. Please do yourself a favor by not choosing UPS as a carrier. read more