The lady here is shady and sneaky. Almost grimy. She has always been very slow in completing any…read moretailoring and I can deal with that. So I always allow extra time for pick up. But this last time I took 2 shirts for some alterations and the pick up was two weeks. I come back a month later and she has not even started with my shirts. I needed the shirts for an event. So I had to go buy new shirts to wear. I come back a month later to pick up the shirts and she brings 2 others shirts saying they were also mine. I tell her they are not mine. I go to pay for the two shirts I was picking up and the total cost was very expensive. When I ask for a break down she tells me she didn't charge full price because of the delay. Come to find out she charged me for the shirts that I specifically told her were not mine. She blindly charged me for shirts that were not mine. I feel robbed. I will never come back. This business is shady and dishonest.

Very very rude owner tried to hide my ties under the jacket, when I checked how they look and I saw…read morea damaged silk fabric and wholes from overheat iron he got so loud and defensive. He said I ruined them because tie moves and jacket scratched the fabric that's why holes are there. How ridiculous unprofessional and immature is that . He even charged me for it.

I came in for a jacket to get cleaned and get rid of some stains. I even mentioned it first when I…read moredropped it off. They say okay, and take it. I went in the next week to pick it up, for the stains to still be very clear there, as if they didn't bother to try and take it off. So I ask if they weren't able to? I clearly point to where they are. They say okay, take it again, and ask for me to come pick it up again a week later. I come in for the 2nd time, expecting the stain to be removed, for it only to still be very visible. I ask once again bout it, for only to say they weren't able to. They only thing I was confused about was they say they can take it off, after the couple times I already been there, and when I come to pick it up, don't bother telling me they weren't able to, but for me to find out about it when I go to see if there still there. I wish they would had just talked to me, stating they aren't able to, and explain, instead of wasting my time and taking it, for me expecting it to be actually cleaned. Mind you, the stain wasn't a food stain or anything that's really stuck in there, as I'm easily able to just rub at it a few times, and for it to fall off. When I show her that, she tells me to do it myself then and they can't do it. With the biggest attitude, cause I'm expressing confusion as to why they weren't able to. But the only reason why I'm there is because I'm paying for what I thought professionals to do it for me, but clearly I don't see any professionalism. For them to tell me to do it myself when I payed a full 20 bucks to see if they can do it for me. Just real bad attitude and unprofessional. I wouldn't bother coming here if you want something easily removed/ cleaned.

When our regular cleaners we have been using for 15 years closed, we were in need of a new place…read more Reading reviews, I wasn't sure if this would be it, but as the husband's dress shirts stacked up, decided to give it a try. I'm glad I did! The owner is very nice and the shirts were perfectly cleaned and pressed!

I've been going to Glad Cleaners in Chicago for over 20 years, and that alone should tell you…read moreeverything you need to know. In a city with endless options, I've never once felt the need to go anywhere else. The owner and staff are truly phenomenal professional, kind, consistent, and incredibly detail-oriented. They treat you like family, remember your preferences, and always go the extra mile. My clothes are always returned spotless and perfectly pressed. It's rare to find a business that maintains this level of quality and integrity for decades. Glad Cleaners is one of those gems. I'm grateful for their service and highly recommend them to anyone looking for reliability and excellence.

First rate service here! I came for a last minute dry cleaning need and they not only did a superb…read morejob within hours to meet my needs, but treated me like a valued customer and offered their other services and introduced me to the whole Glad Cleaners family. I felt like there was someone to really help me properly when I needed a professional and personal touch. Someone even noticed me struggling a bit to get my collar stays back in under the protective plastic my shirts were delivered in and came over to make sure I had a hand and got it done quickly and correctly without frustration. The little things matter here. Absolutely will return, and you should visit too!

I had been taking my clothes here for alterations for a year. Recently my boyfriend took in two…read morepairs of pants to be made into a 32x32. They told my boyfriend he is a 31 and a 32 would be too big for him and he told them he likes his pants big. Today he picked up the pants and they did not listen to his request and went ahead and did whatever they wanted and made both pairs of pants into 31s. My boyfriend paid $100 for them to do whatever they wanted with his pants. Do not bring your alterations here unless you don't mind not getting what you ask for.

It's hard to find a good dry cleaners. Really tough but I found this location and saw previous…read morereviews and figured why not. My last place burned down on Montrose. Needed a couple suits cleaned and a button sewed back in place. I love it here. Not only do they do a great job and never damage any of my clothes, but they have incredible integrity. I left $10 and chapstick in My suit jacket. I would have never known it was there but when I came for pickup they returned the money and chapstick. The principle of that is astounding to me and amazing to see. They have won my business forever. A small locally owned place where the ladies are always smiling and ready to help. 10/5 stars if it was possible. Definitely give them a try.

I have been going to this cleaners for many years..I have had no issues..Good friendly service…read more. Reasonably priced..I have tried a few other places in the area.. They seem to be a lot better..

Good value and dry cleaned my suit in a timely manner. Will come back for my future needsread more

They did an amazing job getting a really tough stain out of a family made item. The stain had set…read morein for several months and most places were telling us that it may be impossible to get the stain out. It now looks good as new!

I really want to support businesses like this given the environmentally friendly approach, but the…read morepricing makes it difficult to justify as a regular option. At $15 for pants and $5 for a dress shirt, weekly drop-offs become extremely expensive very quickly. While I appreciate the mission and the quality, the cost feels out of reach for everyday use. I'd love to continue supporting this type of service, but the pricing structure makes it challenging to do so consistently.

Gibson does a nice job on everything I've had cleaned there. But the just "OK" rating has a reason…read more At 9:30am today, it was HOT inside. How could folks work in an environment that's so extremely warm and uncomfortable? The workers there are physically active and moving, which makes the temperature all the more worse. I didn't see any signs saying air conditioning was down. I just hope this was temporary.

Caution advised at this current location. Not the neatest operation. Front desk person(s) do not…read moreextend themselves when an issue such as missing garments happens: "come back later....: There are other options. Original owner not involved with current operation.