Long overdue review. I had a huge tree limb fall onto my neighbors roof during the ice storm that occurred at the end of December. I called a few places and most of the companies I called were unable to help us in a timely manner. Jeremy with the assistance Frank (scheduler) were able to put us on the schedule within the week and his bid was considerably less than the others. The crew that came were fast, efficient and so pleasant to work with. I will definitely call upon urban timber tree service for all our tree services in the future. read more

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Excellent service from start to finish and the price was reasonable! I would definitely use them again.

They came out for an estimate while I was gone and then emailed me what they thought. Their estimate was twice as high as the other service. read more

The crew was well mannered, respectful, timely and did a great job. Couldn't be happier. Getting a good tree trimming is like getting a good hair trimming: nobody should notice it was done, it just looks great. read more

Our initial visit to find out the problem and make a plan was wonderful. Very knowledgeable and professional. Looking forward to them coming back for our scheduled treatment. read more

Requested a bid on tree removal of a compromised tree and a stump from storm damage to be ground. They responded quickly, came out for a bid and promptly sent it back to me. The bid was very reasonable and every interaction I had with this family owned business was great. Excellent communication. They even showed up a little early to provide the service. The crew was pleasant, efficient and cleaned up afterwards. After they left, I noticed that there was slight damage to our gate entrance. I emailed them with photos, I wasn't upset because stuff happens. A couple of days later, Jeremy showed up and fixed the gate perfectly with a great attitude! I am impressed! I will definitely be using them again. Highly recommend! read more

Pete went out to look at the job and then told me he was writing three proposals. I told him the only proposal I wanted to hear was the neighbor with the trees were responsible for the cost of their trees being removed. He never got back to me after that. I messaged his office numerous times with NO response. The last message sent, I asked her to just let me know one way or another if he was interested in continuing the conversation about him trimming my side of the trees, or not. Again, no response. A simple "He's not interested in talking to you" would have been fine. read more

Urban Timber is excellent! They assisted us through permitting and removal of 5 huge pine trees in close proximity to our house. Their quote and final price was the best of the 3 we obtained, by far! Half the cost compared to one of the competing quotes. Professionally completed from start to finish, on a day that it was raining the majority of the day. They expertly utilized a crane to cut segments of each tree, starting from the top...then immediately moving it to the ground. From there another crew took off all the limbs and ran them through a chipper. The logs were loaded onto a separate trailer. At the end of the day, they cleaned up every last bit, including both neighbors driveways. They left the area looking better than it started! Highly recommend Urban Timber!! read more

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Great team, from beginning to end. They took care of our property and did a great job.

Called to have 3 trees cut and grinded. The value was very good and the people super friendly and mindful. Would definitely hire again.

The ice/snow storm got me. I thought Id made it with no damage, but unfortunately I had a spruce tree in the back yard that was leaning. I called some places, Urban came by today to give an estimate (which was nearly half the first one I got from another company). They said it should be dropped immediately and that they would schedule the clean up when they could schedule it. They had someone out in three hours or so and they dropped the tree before it could damage anything. I couldnt watch because the wind was coming up and the tree was swaying. It came down with no problem. I am so grateful for their lets get it done attitude and a willingness to work with me. Id recommend these guys in a flat minute. read more

Came out in the freezing snow to trim trees one day before a huge ice storm. five million out of five stars.

A 5 star rating scale isn't enough- Urban Timber Tree service is the GALAXY AND BEYOND!!! After meeting the team for an on-site estimate, it was evident they are seasoned, passionate and knowledgeable experts in the trade! Billing and scheduling were a breeze! The team showed up on time with all the right equipment, and did a dynamite job! Another value, the quote was an organic conversation. Sometimes bids seem to involve people talking at me and demanding business. This was the opposite and offered exceptional service. Treating me like a valued client even though my job probably wasn't the largest! Thanks a million!!! read more

Fantastic company. Needed work done on two massive trees in my yard. They came out promptly and on time, got the work done quickly and efficiently, and cleaned up perfectly at the end. My trees have never looked better. I would absolutely recommend them most highly for any timber work you need done. Thanks! read more

Great people and great work! They did stellar work and left the yard free of debris. All 4 professionals were friendly, knowledgeable and kind. Showed up on time, super communicative and reasonably priced. I love giving businesses like this my money!!! read more

We had a large amount of trees removed from our backyard and we were so happy with the price, communication, friendliness, and quality of work from urban timber tree service and would definitely use them again in the future! read more

Jeremy at Urban Timber Tree Service was prompt estimating the job, came in significantly lower than others, and his crew did a fantastic job! Duncan fell a dead black pine tree and ground down the stump, pruned a honey locust tree and trimmed a really overgrown Japanese pine bush . Others said they could not save that Japanese pine bush that had overgrown it's area. Duncan was able to trim the bush into a really cute pine tree. I was pleasantly shocked! I loved that bush but like this new form even better and can now access my driveway safely. I don't often recommend services, but I gladly recommend Urban Timber Tree Service. read more

We had them remove 2 alders that were threatening structures. The quote was great and the service was even better. They showed up a little earlier than the schedule rather than late. They did excellent work and cleaned up before they left. Would definitely use them again. read more

We had about 5 different bids for project. Their price was reasonable. The crew was very professional while on site. Did a great job removing about 8 trees on one property and trimming 3 trees on ours. I will contact them again in the future. read more

Work done was exactly what I wanted. Very careful around surrounding plants and house. Talked to me a couple of times to make sure things were going the way I envisioned..Would welcome them back onto our property anytime..A great experience that was less $$$ than I thought it would be.. read more

Great quote, communication & a job well done! Can't wait to get the rest of our trees taken down in January. Thanks so much

In one word, Outstanding! Timely & responsive with excellent customer service and knowledgeable, caring workers. Neighbor's used them to remove a large tree section that fell on their house from tree in my yard in ice storm. They were very happy & I was really impressed with how they handled every aspect. My tree later needed to be removed as it was diseased. I utilized them and was extremely satisfied from start to finish; estimate to clean up. Truly a top notch company. First rate! Highly recommend them for all your tree service needs.. read more

We had a very old oak tree that couldn't be saved and what remained couldn't be climbed so we needed the specialized type of crane that UT has. I couldn't be more pleased with the service -- from the estimation and the work that was done. The crew was professional and asked for approval whenever they thought what they needed to do would damage any land/hardscaping (which didn't end up happening). I would highly recommend them. read more

Removed our 80' ponderosa pine. It was a complicated project and they did a great job. Solid communication.

Absolutely Recommend! Yesterday was our second time we have used this outstanding company for taking care of our large Norway Maple Trees. For this service, we were scheduled later in the day making us the crew's last project for the day. The entire crew showed up after working hard all day and were very patient with us and exceeded all our expectations yet again. It says a lot when a crew that has been working hard all day shows up and treats us like we were the first job of the day. Customer for life! read more

I called and they were able to get someone out to give me a quote the next day. He came and snap some photos and told me he'll ask the city if he needs a permit and he'll get back to me with an estimate. Next day I got an email and it was reasonable priced. They were able to come do everything I asked in a couple weeks which worked fine with us. They completed the job in one day. They were fast and efficient! I couldn't ask for a better company! I highly recommend them and will use them again! read more

In January urban timber came out and trimmed 4 of the trees in my yard. Toward the end of August with no storms from the weather, Only 7 months later, The tree that I asked them to trim, check for health, and make it safe for the yard had some serious damage and issues as you can see by the photos. When I contacted them they said it wasn't their fault. No discounts full charge to remove! Hmmm... several thousand dollars to trim and 7 months later remove, I don't think so! read more

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I had a tree on my property line that was sandwiched between my fence and my neighbor's fence. The branches were beginning to touch my siding and the fences were starting to bow, so I knew I had to call for an expert's advice. I contacted Urban Timber Tree Service and Jeremy showed up and quickly identified the species. Unfortunately, the tree was going to grow to be much larger than it currently was and had to be removed. After getting permission from my neighbor due to its location, I scheduled the work with Urban Timber Tree Service. They originally had my project a week out. However, they called me and said that they were able to come out and get the work done earlier. I was actually at lunch when they came by, so, like tree-removing ninjas, I came home to find the tree gone, the section of fence they removed to access the tree securely placed against my deck, and the stump bare for them to return and grind the next day. The next day they came by to finish the work and re-attached my fence like professionals. Excellent service, great communication, and all for a pretty reasonable price. read more

In early September I had them trim some trees ...I went for a walk when I can back they had knocked out my power line, ripped a shingle off the roof and damaged part of my fence. Everyone on-site apologized and said they would be responsible for the damage that had happened ...people make mistakes and I wasn't to mad...the owner Jeremy I believe went to my house and said it's "pge fault" because the power line was to low!!?? Even if that was true why did that their worker drive their truck right into the power line ??? They should have stopped and said we can't do this work until the power line is lifted ....they took no responsibility for their mistake ...they took a small portion of their bill ...which I just paid ...I had to have someone fix the roof and fence they damaged ..warning to anyone if they do any damage they will not accept responsibility.... read more

After the ice storm here in Portland in mid-February, we had damage to our row of tall arborvitae, large branches that fell from a neighbor's tree onto our gate, and damage to a smaller willow tree. I had gotten the names of some tree companies from my daughter and, after checking them out, contacted Urban Timber. They stopped by within a few days of my call to review the damage and give me an estimate. They then set up a date of April 6 to do the work required. Everything was on schedule and on budget. My wife's comment was that their work on the arborvitae "exceeded her expectations". Everything was cleaned up nicely afterwards too- Chad and his crew did a great job and all the communication with Sydney in coordinating and confirming the schedule went very well. We highly recommend Urban Timber! read more

Knowing we had to have a tree work done, felt overwhelming and Urban Tree made it so easy. Great communication with the office staff and easy scheduling. Jeremy came out for an estimate and answered all my questions, made me feel great about them taking care of our tree needs. The day of our service, the crew was PHENOMENAL! They provided excellent service. Finished our huge job in one day. I was super impressed with their teamwork, safety, and quality work. They left our yard better than when they arrived. Highly recommend Urban Timber! read more

Jeremy was prompt, knowledgable, easy-going and professional. In addition to the higher-than-I-wanted-to-be-on-a-ladder-pruning I thought I was getting, he identified some issues my trees were having that could've resulted in some real trouble down the road. With a little remediation, they'll be good to go for decades to come - whew! Can't recommend Urban Timber enough - great communication, courteous and quick with their work - so happy! And yeah, someone else said it, astonishingly handsome, but that's not the point... read more

We are very pleased with the work this company has done for us over the years. They took out a huge old fig tree and a large bush, trimmed some bushes, trimmed back a ton of laurel and trimmed a very large maple tree. They promptly submitted estimates and checked in with us before finishing the job to see if we're satisfied with their work. We trust this business and will continue to hire them. read more

We called so many companies and got some really crazy prices and opinions, was about to give up and hope our old dying cedars didn't fall on the house when I saw an Urban Timber truck on the freeway. Called em up, received a quote within a day. Jeremy answered all my questions and explained why we couldn't save the trees, he was the first person I talked to that sounded reasonable, knew what he was talking about, and quoted a price that wasn't crazy pants. Fast forward to today, job is done (removing 7 dying cedars) and we couldn't be happier with the results. The crew was quick, did a great job and cleaned everything up! I will recommend Urban Timber to anyone who will listen! read more

Very professional, friendly, and reasonable service rates. Awesome communication throughout the process, from bid to final invoice. Jeremy and crew helped us limb some large problem branches hanging over our roof, removed a couple of invasives and pruned some other trees on the property. Highly recommend Urban Timer! read more

Excellent, professional service - communication and execution were spot on. To boot, they donate time/expertise in the community. Highly recommend and will use again. read more

5 stars. A few words come to mind. Professional, reliable, efficient, well-priced, and handsome. Seriously, these guys are really handsome. read more

Jeremy is knowledgeable, professional, thorough and timely. He and his crew removed a very tall large leaf maple that had died in the backyard of my residence. I would definitely use their service again. read more

My fear of having a wind or ice storm this year prompted me to take pre-emptive action to protect possible damages to my home and to my neighbors home. I figured that "topping out" my two trees would provide ample protection. Urban Timber's estimator, Matt, talked me into trimming, rather than topping. I was overly concerned that trimming my tall Sweet Gum tree would not solve the problem...thus, rather than to chance a $950 trimming I opted to completely remove this tree at a cost of $2925. I felt that a trimming of the second tree ($650) would be sufficient enough to protect both my property and my neighbor's property. I showed Matt the various overhangs of the project from both my property and from the my neighbors side of the fence. In order to make the job easier I told Matt the my neighbor had agreed to let them to come onto his property to setup any necessary equipment. I even told Matt that I would remove any necessary sections of my fence in order to accommodate the project. Well, Matt wrote out a contract...II "assumed" that that wording in his contract of "corrective prune as necessary" referred to getting the job done to protect both properties. But, when the work crew showed up they immediately informed me that they would NOT be trimming of the limbs situated over my neighbors house. (Hmmmm...that was the WHOLE purpose of hiring them!) Now, Urban Timber did subsequently agree to do the necessary trimming, if time allowed. But, then their main piece of equipment broke down, erasing any hope of getting the job done properly. The crew did managed to successfully remove tree number one, the Sweet Gum tree, along with leaving three cracks in my sidewalk. Then they merely left....Tree number two remains completely untrimmed. Note...I asked Duncan twice if they would be trimming the second tree...in both instances he said..."we'll pass on that." The next day I confirmed, with Duncan, the precise invoice price of $2768.25 for the Sweet Gum tree, once in the morning and again at the conclusion of his cleanup. He said that he would immediately inform the office that the removal of the Sweet Gum tree had been completed...I told him that I would wait an hour...then I would call to pay the invoice. When I called, the office told me that no invoice had yet been prepared...they scrambled around and eventually sent invoice which included the tree which they never touched. WHAT! When I called to find out what in the heck was going on I was told that they would not accept my payment of $2768.25 and that I would have to wait for the following Monday to have this straightened out. Now, I was eventually able to pay the invoice. BUT still...the original project of providing adequate storm protection has NOT been completed. I had a subsequent conversation with the owner of the company, Jeremy. It was a fruitless conversation as he took the point of view that Matt was a true professional and that he knew exactly what he was doing. Jeremy had complete deaf ears on my insistence that they simple did NOT do the job which I was hiring them to perform. He offered no resolution. Bottom line...if you ever use Urban Timber, ask for an estimator other than Matt. He does what he wants, rather than what the customer wants or needs. Or even better...if you want to avoid problems with a company which appears to have deaf ears, don't use Urban Timber at all. My experience equals a negative review of 1 Star. read more

I couldn't be more pleased with the job done by Urban Timber! They were prompt, efficient and courteous with the removal of my old cherry tree. Will definitely use their services again. read more