Wonderful staff, and after a few test they were able to tell me what was wrong with my dog and they…read moresave my dog's life.

This place is epic! Doc's are amazing as is the staff. If your pet has an emergency, do not…read morehesitate to bring them here. We will be bringing our pets here for regular care moving forward, as the docs are not simply pushing special food and pills, they seem to really care and offer unique , modern treatments as well.

I have been taking my dogs here for the past (4) years with good and bad experience depending on…read morewho you get for care. I recently took my dog in for shots and a checkup and had extremely bad service from one of the doctors. She spent the entire time complaining. Complete waste of my time. I will be looking for a new vet!

Dr. Froelich has cared for all of my dogs over the years -- from puppyhood to their final days --…read moreand I can't recommend her enough. She helped us through a cancer diagnosis, end-of-life care, and everything in between with deep compassion and skill. I now bring my Bernese Mountain Dog and Anatolian Shepherd to her, and I fully trust her with their care. She's knowledgeable, kind, and truly treats every animal like family.

Rehabilitation staff are excellent and extremely supportive, knowledgeable and caring to your pet…read moreand pet parents

Very rude and unprofessional. I would never take any animals there. Their focus is on money, not…read moreyour pet. They are disrespectful and uncaring, save time and skip over the frustration of dealing with them.

UrgentVet IS AMAZING. They welcome me and talked to me which helped me to feel like we were in the…read morebest competent hands. The veterinary assistant came in to check on us and could not have been nicer. The vet was competent and quick to help us. I HIGHLY recommend this Vet. I was so surprised how smooth the process was and how nice everyone is. You are in good hands here without any doubt.

It's the Sunday of Memorial Day weekend....I took my dog here at 10:30am, which is a half hour…read moreafter they are supposed to open. There was a sign on the door saying they wouldn't open till noon. I waited in my car with my dog until noon. When I went to the door an employee said the Vet had a family emergency and they wouldn't be opening at all. They directed me to closest Emergency Vet in the area. I can't afford to take my dog to an emergency vet for a UTI that is the same one she seems to get every year. She is uncomfortable and needing to go out all the time, so I just wanted to get her started on antibiotics, as it does get worse the longer it goes untreated and can turn into something serious. Also, after reading reviews for the recommended Emergency Vet describing nine hour waits and exorbitant bills with no explanation, it was the last place I wanted to take my dog, and sounds par for the course for Emergency Vets. Btw, as I look at the Yelp page now that I'm home it still says they are open.This place should be ashamed of itself. If they don't have more than one Vet on call for a holiday weekend, then they shouldn't call themselves Urgent Care! Holiday weekends are literally the reason for their existence. I wonder how many people will "save their spot" only to find out, after driving from who knows where with a sick dog, that the Urgent Care is closed on Memorial Day Weekend with no notice to potential customers. It sucks.

I came in with my two cats around 11 AM after they were exposed to Adderall. They were evaluated…read morereally soon after I arrived. The front desk staff was so kind and understanding. I also had both cats in one smallish carrier, which I know isn't ideal, and I didn't feel any kind of judgment. They also assured me that I did everything right for my cats - exactly what I needed to hear. One of my cats was determined to not have ingested anything, so they told me I could take him home. They also offered to keep him there for monitoring if I was worried. My other cat was definitely exposed. He was disoriented and agitated, with potential for a number of serious complications as the meds made it through his system. I believe it was Dr. Grant who cared for him, and he told me he had to be kept for 24-72 hours and explained everything they could and would do for him. All of the potential care options and prices were very clearly explained to me, and it actually ended up costing less than the initial lower estimate. Still a lot, but they didn't just pump my cat full of all the drugs on the list. Just before 9 PM that day, he called and updated me. He was incredibly informative and calming. It made me feel good to have left my cat there. Also, my cat hates vets with a passion, and no one was mad that he was such a terrible patient. They just modified treatment as needed and kept me updated. The ER doc called again the next day at 10 AM and explained why they wanted to keep my cat for a little while longer. He told me to call back at 4 PM. When I did, I only had to wait a few minutes and then he updated me again and said everything was 100% fine for discharge. I've never been more panicked before, and I don't think it could've gone any smoother than it did.

Worst emergency pet hospital. Brought my cat in because she was dehydrated. They took her vitals…read moreand said she was stable. Which was not true. After I waited 2 hours, I went to the receptionist and was told that it could be another 3 hours my cat would have to wait. And could even be longer than that. They just leave you waiting in the room. Nobody comes in while you are waiting. You just sit. Was told that we had to wait just like a hospital for humans. I have never waited in the emergency room 5 hours or longer. There weren't that many cars in the parking lot. So thoughtless and inconsiderate. After I was told that it would be 3 hours or more, I called Virginia Veterinary Center in Shortpump. They told me to come right over. As soon as I got there, they took my cat's vitals and told me they would take us back. One half hour later, they brought us back. We waited another 20 minutes for the doctor. He came in. Did an exam and 10 minutes later my cat got fluids in her for about an hour. It took 3 hours tops. I have to be honest with you. I wish I could have given a zero star to Blue pearl. There is absolutely no reason that anyone should have to wait 5 hours or more for an emergency pet hospital to be seen by the veterinarian. Unfair and scary, worrying for your pet around people who obviously don't care if you are there or not. A total waste of time.

I am so incredibly thankful to have the best vet in the Chesterfield/Midlothian area! Genito Animal…read moreHospital has always taken such amazing care of my family and we have never had a bad experience. There's nothing better than having a trustworthy staff and set of doctors that you can 110% trust with your fur-babies. The staff is always friendly, they all truly love their office and have pride in what they do. The doctors are a dynamic husband-and-wife duo, Kit and Cindy, and they truly love each of their clients and their families as their own. It is extremely easy to get an appointment with their office, there is never a long wait time. I especially love the events that they participate in and host in our community - they are a generous office and love to give and serve when they can! If you are looking for a vet, I HIGHLY recommend them! Tip: They have out-grown their office and they are relocating to an office further down Hull Street in the Market Square Shopping Center across from the Commonwealth 20 area in the coming weeks. They are renaming their office "Commonwealth Animal Hospital"!

Grooming services are spot on! Love that I can have her yearly check up and vaccinations done…read moreduring her grooming appointment too, and I don't even even have to be there! Great for a busy mom.

Would give ZERO stars if I could. Do not recommend, rude and charge a $25 fee to schedule an…read moreappointment. I really wanted to support a small local business but their practices don't put the customer first and honestly the building looks like it is going to fall down and it's outdated. They clearly need the $25. I will be going to a better more caring, customer service vet that doesn't nickel and dime it's customers.

I have been taking my pets to Brandermill Animal Hospital for 15 plus years. My parents took our…read morepets there when I was a kid. They are always kind and compassionate. The techs are great and know my animals by name. We recently made the very hard decision to say goodbye to our beloved dog and Dr. Emily was patient, gentle and caring. She took care of my baby like she was her own and comforted me in the process. It is hard to go back there bc it is the place we lost our baby, but I tried another vet and they could not come close to the personal service we get at Brandermill. They answer texts and emails quickly and I can always get a timely appointment.

My pets and I love this vet! They are patient, understanding, and really put you at ease when…read morecaring for your animals. They are super responsive when you have a quick question or need to request an appointment or prescription refill. I am truly thankful to have somewhere reliable and trustworthy to care for my animals.

My puppy started going here when he was 4mo. and every time has been a positive experience for us…read moreboth. All the staff is incredibly friendly and helpful. They genuinely have better bed side manner than most human doctors. They answer all questions thoroughly and had great empathy when my puppy had worms. I would definitely recommend to anyone looking for a vet

Partner staff tried their very best to save my cat this evening. Everyone acted quickly and…read morekindly but were not able to keep him going. He was dearly loved by me and will be missed by his brother and sister. Thank you for trying.

if i could give azero i would worst place ever,They are only wanting money.They dont care about our…read morepets. Never again.Inconfident staff and dont follow Dr orders. If you care about you furr babies dont bring them to this horrible place

My husband and I have taken our dogs to this vet for 15 years, but never again. Our dog began…read morehaving seizures for the first time and had 4 seizures in the evening and overnight. We called an emergency vet and they said they would need to see what was happening to properly diagnose her, so they advised waiting and taking a video if she has another episode (which is a separate issue with another facility). Rather than risk a 30 minute drive to a questionable emergency vet, we figured Swift Creek would help. We were in the parking lot waiting when they opened at 8am. My husband explained the situation, and my dog clearly had seizures (we did take a video at that point), but they told us to go to urgent care. Even when told that she was now having seizures 3-4 hours apart and waiting another 3 hours for urgent care to open would allow time for another seizure, they still said they would not see her. They have been this dog's vet for all 5 years of her life and have seen all our other dogs over the course of 15 years, yet they turned us away when our dog really needed help. Fortunately, we found another vet that was open and willing to see her. They gave her a sedative and seizure medication. They did nothing that Swift Creek didn't have the ability to do, other than show compassion. Swift Creek might be fine when your pet is well, but don't count on them to help when you really need them.

Had both a vet appointment and boarded our dogs there…read more Let's just say this was the absolute worst experience I have had boarding my dogs. Vet appt was mediocre. Had to pay for 2 exam fees. Neither dog got an exam. They gave them there influenza shot and sent us on our way. Boarding... when we dropped off we had concerns. We asked to see the kennel where the dogs were kept and it wasn't very nice. There was active animal pee on the ground and extremely loud. None of the animals were settled. Whatsoever. The blankets they give dogs are paper thin. Thank goodness we brought our own. On the 3rd day of our dogs getting boarded we get a call that they have run out of food. How is that possible if I packed 12 bags for 5 days and they eat once a day. I packed for 1 extra day just in case. The workers never read the instructions and did whatever they wanted. They fed them twice a day and they weren't even eating. No call nothing. Until they ran out. They offered purina- which my dogs can not eat. They did go out and buy their dog food from tractor supply. But after such the manager acted as if I should be grateful for such a doing. The following morning I get another phone call. Miraculously one of my dogs has a cut under her eye and she needs emergency medical attention but no vets are in but I can pay for them to take her to an emergency vet. They tried to blame my other dog which is insulting enough. We cut our trip short and had a friend go get our dogs out of this place that day. Not only that. I drove my dogs 3 hours to the university (Virginia Tech) to have them evaluated and the one dog professional stitched up by the surgical team to also be told it was not from another dog. Do not board your dogs here.