This was a great find when we needed an after hours assessment for our dog after an apparent incident after a boarding stay. The facility was very clean, and the exam rooms were very calming, with scent to keep the animals (and humans :) ) calm and calm music playing. Alex was able to get us scheduled over the phone, prior to heading to the clinic. When we arrived, the check in was a smooth, one click process on an iPad. There were several other patients when we visited, but we were seen promptly, immediately directed to an exam room, and did not have to wait in the lobby at all. They recommended a few diagnostic tests to try and get to the root of the issue. They were very thorough and transparent. I like that it felt more like an educational conversation rather than a sales pitch. I never felt pressured to agree to anything specific and my decisions were respected. I thought the exam fee was very reasonable, and received great service from all the staff and Dr. that we interacted with during the visit. While I hope we don't need to return any time soon, this place is definitely at the top of the list if we have any future situations that arise outside of our normal vet office's hours. read more

UrgentVet - West Plano - Nice, clean exam room. - Veterinarians Near Me - Plano, Texas

Multiple spots of Blood and clumps of fur in the exam room... But that's not all. I brought my puppy, Millie, in for evaluation and treatment for chocolate, coins, and Zrytec ingestion. My experience was as follows (I am a RN, specializing in Infection Control, for context): We arrived at approx. 9:30pm and was asked what was wrong. I gave the summary of what Millie had eaten to the female vet tech and she got a verbal auth to induce vomiting for an estimated cost of $350. I asked for what the x ray cost would be if it were needed and was not given an answer. She just said the doc needed to see what was in the vomit before making any other recommendations. I was taken by a separate male vet tech to a waiting room around the corner from the main lobby hallway. I waited and after 15-20 minutes the vet came in to show me the vomit and discuss findings. Vet said vomit was mostly food and not showing signs of coins, meds, or chocolate. Just a few pieces of plastic from the M&M bag. The vet said he wanted to do SQ fluids and charcoal. He did not mention needing X-rays. After he left the room I was left waiting for 10 minutes. That's when I notice multiple spots of blood on the mat on the scale in front of me. I take photos and videos of the room. The male tech comes back to explain charges. Suddenly the bill is $850~, having added 400$ x rays that 1) Hadn't been done yet, and 2) Was not recommended to me by the vet during the explanation of his findings. I tell the vet tech that I do not want the x rays, and that I want to know what is more important (vets opinion) between the charcoal and SQ fluids (each 100$). At this point I told the vet tech I noticed the blood on the mat that was on the scale in front of me and asked "What are you going to do about the blood on the scale?". I emphasized that this was a major infection control violation, given that one of the drops was still liquid, meaning it was from a dog that recently was seen in the same exam room. Any other dog could step in the blood and become infected with the diseases of the last potentially sick animal. After further haggling, and being offered $100 discount I was left alone in the room, still with the blood for another 25 minutes. No staff came to clean it at any point in my time there, even after I pointed it out. I continued looking and discovered a separate drop of dried blood on the tile. After a 25 min wait in silence I heard a Knock and the male vet tech who had brought me in the room in the first place, and whom I had disputed service prices with, said "you're good to go" and walked me out, explaining that "I spoke to my practice manager and they have given you a discount" I clarified and said "so it is free, I don't owe you anything for today's services?" And he said "no, this was my fault. I put you in the first room that was available". So why is Urgent Vet West Plano a TERRIBLE practice??? - Blood identified in MULTIPLE areas of the EXAM room, including a drop of fresh blood, and none of the spots were cleaned up during my time in the room even after pointing them out. This means that staff are not doing even basic cleaning procedures between animals, adding significant risk for a hospital-acquired-infection and showing negligence and laziness of the team not to inspect/clean the exam rooms before new patients/animals are brought in. - Charges/services inflated above what is needed (ex. X-rays not discussed and I had to ask to see the tablet to see the price when the tech told me the expected total cost, no staff communicated the price for x rays to me even after asking in my first moments in the clinic in the total). Unethical, plain and simple. - Loose dog hair on scale and clumps of hair next to scale - Long waiting periods without updates. To my knowledge no one else came in to the practice during our time there, as the exam room I was placed in was immediately next to the front door and walls were thin. - Treatment team sent the tech in to send me out instead of having management come up and own up to the violation/exposure - Staff should have come in to clarify the mistake and clearly lay out what else Millie would have done and what would be "discounted"/waived. I never signed anything about what services Millie would be receiving after I made the comment about the blood. I was not informed that they did the SQ/charcoal until the tech had Millie in his hand and was walking me out. If you value the life of your pet, please choose another practice besides here. I have included a few others that are local that should offer better hygiene and business ethics. Emergency Animal Hospital of Collin County: 10225 Custer Rd, Plano, TX 75025 (214) 547-9900 MedVet Frisco: 7030 Stonebrook Pkwy Suite 100, Frisco, TX 75034 (972) 464-1980 Stay healthy, stay happy - From a concerned nurse read more

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Excellent care. We were able to get in quickly to be seen. Very conservative care which we appreciated as I was worried about what all testing/imaging might be needed. Overall very positive experience and affordable comparatively. Clean facility. read more

I came home from a trip and noticed that my kitty had lost weight and wasn't eating. I was able to get my cat in late on a Saturday evening in to this location within about 30 minutes. The team was so great - Fancy has never been so calm at a vet visit and they did as much as they could in the room with me. They worked with a nearby location to get us in late for some additional imaging and called to follow up with test results within minutes. It was a really rough day for us with kitty but everyone was so sweet, kind, and gracious. Alex, the practice manager, came and sat with me while they took blood work in the back and let me have a little break down while lending me a comforting presence. They were able to rule out heart failure and diagnosed a thyroid issue, while giving fluids and anti nausea meds to make her comfortable. I hope I never need to have an urgent vet visit again, but if I do, I'm going to be going here. Their contact info will live rent free on my fridge forever. Great team!! Next day edit: I went back in to pick up a prescription and Alex gave me some really great advice on how to monitor the situation with my primary vet, gave me a pill syringe to help administer the prescription, and talked me through upping Fancy's water intake. He never seemed in a rush and really listened to all of my concerns. What an awesome new addition to the plano animal community!! read more

UrgentVet - West Plano - They're open!! - Veterinarians Near Me - Plano, Texas

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This is a cross between your vet and an animal ER. It's quiet, calming and they can do alll that's needed to get your pet through the next 12-24 hours, when you can see your vet. They do t do surgery, pull teeth, etc. in terms of diagnosis, meds, and their TLC, it was a great experience, in a not so great situation. read more

I highly recommend this vet clinic. We had to make the sad decision to put our fur baby down last night and did not know where to go. My daughter found this clinic and the staff there were so wonderful. They walked us through the process and let us be with our Cooper until the end. I want to thank the staff attendant Blain and the Dr that was on duty (I forgot her name in all that was happening) as they were super sensitive to our feelings. Thank you so much. read more

The technicians and doctors at this place are absolutely amazing. We thought our boy Beau had come down with something on the weekend and unfortunately learned he had cancer. About a week later we made the tough decision to end his suffering after his health continued to get worse, and Chandler and the rest of the staff were so kind and thoughtful throughout the entire process. Gave me the information about what would happen as well as the space to say goodbye. I was worried that it was going to be an awful experience, and although it was by no means enjoyable, with their help he went painlessly and peacefully. Can't express my gratitude to them enough. read more

They helped us with an emergency with our dog and were very professional and understanding. Stayed after hours as well.