Although I moved to Denton county a few years ago I bring my dog back to this office when he needs…read morecare. Once again, they came through when my buddy had been feeling poorly and keeps me up three nights straight. An X-ray to confirm his bladder stones didn't return and it seemed he had a UTI so antibiotics and he's on the path to healing. This is a great practice and the staff are personable and great with animals

Great staff with excellent doctors that truly care about your animals! Reasonable priced as well…read morewith personal care for all 4 of our fur babies! I highly recommend Allen Family Vet!

The vets and staff were incredibly kind, compassionate, and informative throughout our visit. I…read morereally appreciated how they took the time to explain everything and made us feel cared for. The only downside was the wait we waited almost an hour and a half before being seen. And we're there for almost three hours in total for our pup. I also noticed that the medication we were given came in a bottle that was almost empty, which was a little concerning. Overall, we had a positive experience, but I hope those aspects can be improved.

Unfortunately, we had to make the decision to say goodbye to our beloved Barney. He was an old,…read moresweet gentleman that had multiple health issues. Saying goodbye to your loved buddy is never easy and I have had to do it many times in my life. However, the vet here was so kind and reassuring. The manner in which we got to say goodbye was unlike anything I've experienced before. It was sad but oddly comforting and the vet stayed with us the whole time. I also just checked my mail today and received a handwritten message from that great man. It made my cry of course but I appreciate it so much. Thank you for all you do. I know it's not easy.

No frills. Great for low cost vaccines. Be prepared to wait a few hours to be called up, but…read moreotherwise very quick once called. They're very organized. Be ready with your information once called. If you want a nail trim for your dog, make sure their Rabies is still valid (my dog's was one day past, which was my bad!). They've been good about this before, but not sure what happened this time: Please () make sure the person at the entrance makes aggressive dogs wear a muzzle. While we were there, a fight broke out in the middle of the queue and it scared all the other dogs who are already anxious and fearful waiting their turn. Thank you for providing this service.

extremely professional on top of everything I really respect this establishment. Their prices are…read moreamazing. They really care about animals and their well-being. I can't recommend this place for everything.

This was a great find when we needed an after hours assessment for our dog after an apparent…read moreincident after a boarding stay. The facility was very clean, and the exam rooms were very calming, with scent to keep the animals (and humans :) ) calm and calm music playing. Alex was able to get us scheduled over the phone, prior to heading to the clinic. When we arrived, the check in was a smooth, one click process on an iPad. There were several other patients when we visited, but we were seen promptly, immediately directed to an exam room, and did not have to wait in the lobby at all. They recommended a few diagnostic tests to try and get to the root of the issue. They were very thorough and transparent. I like that it felt more like an educational conversation rather than a sales pitch. I never felt pressured to agree to anything specific and my decisions were respected. I thought the exam fee was very reasonable, and received great service from all the staff and Dr. that we interacted with during the visit. While I hope we don't need to return any time soon, this place is definitely at the top of the list if we have any future situations that arise outside of our normal vet office's hours.

Multiple spots of Blood and clumps of fur in the exam room... But that's not all…read more I brought my puppy, Millie, in for evaluation and treatment for chocolate, coins, and Zrytec ingestion. My experience was as follows (I am a RN, specializing in Infection Control, for context): We arrived at approx. 9:30pm and was asked what was wrong. I gave the summary of what Millie had eaten to the female vet tech and she got a verbal auth to induce vomiting for an estimated cost of $350. I asked for what the x ray cost would be if it were needed and was not given an answer. She just said the doc needed to see what was in the vomit before making any other recommendations. I was taken by a separate male vet tech to a waiting room around the corner from the main lobby hallway. I waited and after 15-20 minutes the vet came in to show me the vomit and discuss findings. Vet said vomit was mostly food and not showing signs of coins, meds, or chocolate. Just a few pieces of plastic from the M&M bag. The vet said he wanted to do SQ fluids and charcoal. He did not mention needing X-rays. After he left the room I was left waiting for 10 minutes. That's when I notice multiple spots of blood on the mat on the scale in front of me. I take photos and videos of the room. The male tech comes back to explain charges. Suddenly the bill is $850~, having added 400$ x rays that 1) Hadn't been done yet, and 2) Was not recommended to me by the vet during the explanation of his findings. I tell the vet tech that I do not want the x rays, and that I want to know what is more important (vets opinion) between the charcoal and SQ fluids (each 100$). At this point I told the vet tech I noticed the blood on the mat that was on the scale in front of me and asked "What are you going to do about the blood on the scale?". I emphasized that this was a major infection control violation, given that one of the drops was still liquid, meaning it was from a dog that recently was seen in the same exam room. Any other dog could step in the blood and become infected with the diseases of the last potentially sick animal. After further haggling, and being offered $100 discount I was left alone in the room, still with the blood for another 25 minutes. No staff came to clean it at any point in my time there, even after I pointed it out. I continued looking and discovered a separate drop of dried blood on the tile. After a 25 min wait in silence I heard a Knock and the male vet tech who had brought me in the room in the first place, and whom I had disputed service prices with, said "you're good to go" and walked me out, explaining that "I spoke to my practice manager and they have given you a discount" I clarified and said "so it is free, I don't owe you anything for today's services?" And he said "no, this was my fault. I put you in the first room that was available". So why is Urgent Vet West Plano a TERRIBLE practice??? - Blood identified in MULTIPLE areas of the EXAM room, including a drop of fresh blood, and none of the spots were cleaned up during my time in the room even after pointing them out. This means that staff are not doing even basic cleaning procedures between animals, adding significant risk for a hospital-acquired-infection and showing negligence and laziness of the team not to inspect/clean the exam rooms before new patients/animals are brought in. - Charges/services inflated above what is needed (ex. X-rays not discussed and I had to ask to see the tablet to see the price when the tech told me the expected total cost, no staff communicated the price for x rays to me even after asking in my first moments in the clinic in the total). Unethical, plain and simple. - Loose dog hair on scale and clumps of hair next to scale - Long waiting periods without updates. To my knowledge no one else came in to the practice during our time there, as the exam room I was placed in was immediately next to the front door and walls were thin. - Treatment team sent the tech in to send me out instead of having management come up and own up to the violation/exposure - Staff should have come in to clarify the mistake and clearly lay out what else Millie would have done and what would be "discounted"/waived. I never signed anything about what services Millie would be receiving after I made the comment about the blood. I was not informed that they did the SQ/charcoal until the tech had Millie in his hand and was walking me out. If you value the life of your pet, please choose another practice besides here. I have included a few others that are local that should offer better hygiene and business ethics. Emergency Animal Hospital of Collin County: 10225 Custer Rd, Plano, TX 75025 (214) 547-9900 MedVet Frisco: 7030 Stonebrook Pkwy Suite 100, Frisco, TX 75034 (972) 464-1980 Stay healthy, stay happy - From a concerned nurse

They are great. Love everyone who has ever come to my home and they are very caring and show they…read morecare for my pet as i do

I completely trust my dog's care to ReadiVet!…read more The veterinarian and an assistant arrived on time and with complete advance communication about their arrival status. They brought all necessary equipment with them, including a scale to weigh my pet. They even brought treats that my dog loves to help her remain calm throughout the visit, which was held in my own living room. My pet needed medications and ReadiVet had them available immediately in their company vehicle during the visit. They were able to provide everything she needed without me having to go to my local pharmacy to get her prescriptions filled. They even had her monthly heartworm preventative available on the spot. They also have one in-clinic location in case you decide you would rather take your pet in to be seen instead of an in-home visit. Their prices were actually cheaper than my local veterinarian, which was a nice surprise since they came to my home. ReadiVet is extremely reasonable and professional in all ways. They even called after the visit to check on my pet to see how she was doing! I could not ask for a better, more consistent service for my pet, and the in-home experience was so wonderful. I highly recommend them without hesitation! Dr. Heather Larson is incredible - that's who came to see my doggy!

Well will start Sunday night a dog Abbey smaller dog had done something to her left rear leg and…read moreshe wouldn't put any weight on it. That was the whole night Sunday come during the night same thing come during the morning again on Monday morning the same thing so we called to get an appointment with Dr. Leah Atwood. There's been our vet for quite a while and she's wonderful. A good example is cases like this weekend where we didn't know what to do and they took care of us. They took Abbey did an exam and did an x-ray just to be cautious, but they did ask us for approval on the x-ray and found nothing was wrong so it might've been a strain but they were wonderful there from the staff especially Dr Leah Atwood who's always wonderful with our animals we have two dogs, Abbey and Chloe and are very thankful for Alma Animal Hospital for the work they do with them but the other seven or eight dogs they've had of ours over the years! So we think Dr. Leah I would for a fantastic job and the staff as always

Dr Ali is the most caring doctor and his staff is the best. I would not take my baby anywhere else…read more They always get us in whenever we need to see Dr. Ali. Both locations are very close and convenient. If you need a veterinarian this is the place to go.

The staff (vets & techs) are pretty friendly which is nice. But not so friendly that it justifies…read morethem being so much more expensive than other vets in the area. My dog's cytopoint injection was $100 more than his last vet which is also in Frisco (exact same dosage, less than 3 miles away). Same story with office visits / vaccinations / boosters. All significantly higher.

Absolutely the best ever!! Dr. Hunter is caring and…read moresuper-thorough!! She has helped two of my angels to Heaven and just did surgery on my 4th baby. Don't hesitate to use this clinic. If you are new to the area, this is the place! Support staff and vet techs are awesome!!!!!

Dr. Michalk is an absolute Angel…read more I have known her for the past 24 years. Her calm, compassionate demeanor brings peace and comfort to my anxious heart. She has seen both of my fur babies - Milo and Donny - throughout their life from the puppy stage through their senior years. Her approach and interaction with animals is such a joy to see. She has a wealth of knowledge and I have a high level of trust and confidence in her ability to provide the best care. She truly goes above and beyond for her clients. She is Family. The staff (past and present) is so kind and patient. Avery, Linda, Meg, Roger, Kate, Amanda, and Celeste were there at the drop of a hat to answer questions about my fur baby. We also got the chance to know Chad and Lauren. We lost Milo to bladder cancer at the age of 13 on December 3, 2015. He no longer had a quality of life, so we made the difficult decision to send him over the Rainbow Bridge. I felt like I lost a piece of me that day. Dr. Michalk's Office was so empathetic and caring. They let us spend as much time as we wanted with him. If it hadn't been for Dr. Michalk communicating with other vets, Donny would not have received the wonderful Medical care at the facilities where he was admitted. It all began with a tooth root abscess. We were referred to Dr. Donnelly at VEI Plano. He was then referred to MEDVET and then VCA Specialty Hospital where he had, as recently as Mid-March, been receiving radiation treatments which were going well until last week. He was admitted to VCA on Friday morning, May 1st for low platelets, lethargy, and lack of appetite. Upon Friday's ct scan, it showed several tumors in his abdomen, spleen, and perforations in his colon. On May 1, 2026, we made the difficult decision to send him over the Rainbow Bridge, given his rapidly deteriorating condition over the course of that day. I am heartbroken.

Dr. Michalk and her team are great pofessionals. We've used CHAH for 20 years and they provide…read moregreat service and wonderful treatment of our pets.