Excellent customer service from Colin with Post n More and Lilly with TSA. I was dreading the TSA…read moreprocess and they were so helpfull and handled it all quickly and easily for me. Thanks You!

Staff here are friendly and helpful. I have called this location on various occasions and they are…read morequick to respond, unlike complicated corporate phone systems, where it's a real hassle to even speak with a real person. Forget about multiple trips to USPS, UPS and FedEx, because Post 'N More can ship with all of these companies at one convenient location. This postal service provides shipping services for a wide variety of items, including fine art ceramics, and even bulky objects like skis. This is also a drop-ship location for Vinted, the secondhand selling/buying platform. Post 'N More is eco-friendly, offering both new and recycled shipping materials. They accept donations of bubble wrap, mailing tubes, kraft paper, newsprint, foam, cardboard boxes, envelopes, corrugated cardboard, and similar materials. This is a great option for households who want to donate excess shipping materials instead of contributing to the waste stream.

The guy that helped us was fun and made everything easy! Would definitely go to them again to get…read moreANYTHING notarized... or even to send things!

I often use this Pack and Mail for mailing packages, faxing, and printing. I really like the people…read morewho run this place - they're very helpful and go out of their way to assist. For example, they took a digital passport photo for $10 and cropped it for me so it was perfectly sized for the online renewal process.

Peggy was a great help with all the notaries. Albert help out with all my shipping. They both are…read moregreat and I would recommend it.

Unbelievably rude and completely lacking basic empathy. I went into this store to print and fax…read moreurgent documents. I am currently dealing with a major digital security compromise and a pending police report, meaning I cannot safely access email on my phone and needed to use their customer computer. The customer computer was down. Instead of offering an alternative workaround to help a customer in a crisis, the employee (male with a dark beard, glasses, face mask, and hat) was incredibly curt, rigid, and dismissive. He flat-out refused to help, stating, "This is a business," and even lied by saying he didn't know the address of a nearby sister store to avoid looking it up. I literally stood in front of him and called the Menlo Park UPS store. They immediately agreed to help me print my documents using alternative methods, despite having the exact same technical outage. When I told this employee that the other store was willing to assist, he just gave a lazy, "Sorry, I can't." Avoid this location. If you expect standard problem-solving or decent human customer service, go to the Menlo Park location instead. They actually care about helping people.

Always helpful and fast service. Even if there is a long line I am often out very quickly. They…read moreprint labels in addition to other services and are always very helpful when doing so. I usually opt to come here over any other shipping operator in the area.

**One star, because zero isn't an option.**…read more Came in to return a laptop to my former employer. The box was sealed but needed *one* strip of tape to secure it. Every other shipping store I've been to has *always* offered a courtesy piece of tape for something this minor. But not here. Instead, I was told I needed to *buy* a roll of tape, starting at **$8**, for a single piece. When I pushed back, the manager gave me a sad speech about "how hard it is to survive in this economy." Here's a tip: the way you *thrive* in any economy is by treating people like people and using common sense, not nickel-and-diming them over something that costs a fraction of a cent. This wasn't policy; it was greed. Plain and simple. I ended up buying the tape, and left the *entire* unused roll behind for the next person in my situation. Hopefully it saves someone the time and frustration. To the owner: this isn't how you build loyalty. It's how you lose customers, one unnecessary charge at a time!

I've used this UPS store in the past and they really are the best at packing fragile items and…read moremaking sure it gets to the destination in one piece. Now I live out of the area but this shop (especially Anthony) has been so helpful and responsive to all my questions and so helpful and accommodating.

I sent out two packages from this location. I had a sticker on one box indicating that it had…read morefragrances on it. The attending associate in the store told me to remove the sticker because that indicated that it had fragrance in it. I said it does have fragrances in it. Again, he told me to remove it. So, I removed it. He then asked what was in the package, I said it's fragrances. Now the package has been damaged and is being returned. When I called the store to ask about what was happening with the package I was told it wasn't their liability since there was perfume in the package and that I hadn't told them that. I asked for a refund for the shipping charge, and they also let me know that I was at fault. If the owner of this store checks his cameras in the late morning of August 17th, he will see his associate asking me to remove the sticker indicating there was fragrance in the box. These people are the ones responsible for educating the customer. There should have been follow up questions to clarify the distinction of fragrance and perfume which he is saying is completely different. I live and work in the area part time and I will actively be sure to share that nobody should use this location for anything.

This place can get very busy or be completely empty- totally depends on what time you come in and…read morethat can significantly impact your experience. I try to come in on weekday mornings. I needed to get a live scan done and literally there was nobody when I went on a weekday around 11 am. Took a total of ten minutes. Staff is very friendly and helpful, one of the best customer service I have experienced. But 4 years ago, I had a terrible experience here because of a fellow customer who chose to break the line and I refused to stay quiet. There were over ten people in the store at that time and nobody supported me. Overall a good place where you can get all your postal needs fulfilled. Would recommend but make sure choose a less busy time if you can. Value is reasonable, a little bit more than the post office but then you are also paying for the convenience of longer hours and fewer people.

Andres at Postal Annex was fantastic. I came in needing notary service and he made the whole thing…read morequick, easy, and stress-free. Friendly, professional, and genuinely helpful from start to finish -- the kind of service that makes you want to come back. Highly recommend, and thank you, Andres and Margherita! Mention this review for extra smiles

Overcharged me, online said price was $30, they charged me 90!for a livescan, place looks poorly…read moremaintained and in shambeles

Awesome professional and kind, I would drive back from Fremont just to do business hereread more

Hello everyone I am writing my review against one employee…read moreand not the company. Notary public job was a depression one. Me my wife and my son were treated like dogs. I do not know his name, but was an assss&&&&& to us, treated as like kids. I hope he get fired.

Customer service is always on purpose with their communication when I'm here at the store and over…read morethe phone.

I got my documents notarized here and then drove 5 hour round-trip to Sacramento to obtain…read moreapostille. However, the officer at the Secretary of State's office rejected the documents because the notary section had been filled incorrectly and was deemed invalid. The next day, I returned to this UPS Store to request a refund for the invalid notarization, but the staff said that they do not provide refunds for notary services.

I'll drive over and deal with the madhouse parking of this UPS location versus the one in Midtown…read more Somehow they seem to employ a younger crowd possibly students, yet the service and efficiency is much better than the one on Middlefield. Notary here doesn't move like molasses and they scan efficiently and can type quickly. Parking is not as efficient.

Very slow service. It seems like the more people in line, the slower they work. It would have been…read moregood if they ask the other 2 workers to help out.

Talk about a bad experience!…read more From the minute I walked in today, it was obvious the woman behind the counter didn't want to be bothered to do any work for me. She told me I would have to wait 3 hours for my order--before she even knew what my order was! Told me they didn't have the right color paper I wanted, but when I asked her to look for it, funny thing, it was right there. When I asked her if I could do the copying myself, she said, sure, but I have to charge you (A RIDICULOUS AMOUNT OF MONEY) just for the paper and then you pay for the copies. I told her this was not what I used to get at Kinkos. She said, this isn't Kinkos anymore. If you don't like it, go somewhere else. I said, I'm about to do that, because it doesn't even seem like Fedex any more. So I left and went down the street to Staples, where funny thing--the woman behind the counter was friendly and helpful. She was able to do the job fairly quickly. They had all kinds of color paper choices available, that didn't cost extra. And guess what--she got the job done very quickly AT ABOUT 25% OF WHAT FEDEX WANTED TO CHARGE! My advice: Absolutely positively avoid this Fedex office like the plague. Drive the 2 blocks south and let the nice folks at Staples take care of you properly instead. p.s. If I could have given them zero stars, I would have. Sigh.