We have not had to come here often, but the service was friendly. They seemed concerned when the…read moreline grew long. And called out additional people to help.

Only 2 clerks but really 1 .if someone has a passport to get your down to 1 clerk. Unbelievable…read more This happens all the time need more people. This is why we go and pay more at a ups

I moved into the apartments behind this business some months ago. Shortly thereafter, when I…read moreordered things online, I noticed that I could pick them up as an access point here. My apartments are often inaccessible due to others locking our entry door during the day, and I sometimes worry about things getting stolen. This takes care of both of those issues. Perfect. Imagine my surprise to have the cherry on top of cheery, lovely service every.single.time. I come in (which is fairly frequently). The business appears to be family owned, and they've got a litany of other services I wouldn't hesitate to ask for, if needed. Whenever I have a package to pickup, it's always quick, efficient, and with a smile- what more could you ask for? I'll be sad to move in a few short months, but I've appreciated these folks alot in the time I've been able to use them. Fair pricing, wonderful people. Thank you!

I feel like they swindle people by not explaining the situation. Paid for something that was…read moresupposed to be delivered on sat ( two day delivery, mailed out on Thursday) when i specifically indicated it needs to be delivered 2 days... we checked and cheapest was FedEx. We did have weather delay which i understand we can't do nothing about mother nature but package kept getting delayed. Still not delivered on Tuesday even though package was at the destination. The person at the other end had to go to the local center and they explained it was not sent as 2 day delivery. Called the mail center and they are explained it indicates it is a 2 day delivery but when they get delivered is fed ex issue, not theirs and i did not pay for 2 day delivery. That was never explained...I thought I was getting a good deal but apparently I was swindled... won't be using them.... should be honest with people.

Returning an item can cause a little stress when you have to follow a few steps, including paper…read moreinside and writing things on the outside. I wondered if the people would be annoyed. Mandy and Conner made the process fast and very pleasant. Mandy even wrote the order number and return code on a sticker and placed it on the outside. It couldn't have been easier. Thank you.

I've been a customer of this Postal Annex for more than 16 years! I've never had a problem with…read moreanything and have found the staff to be professional, cordial, and always extremely helpful. They will always go out of their way and go the extra mile for their customers.

Great people! They go above and beyond And help you figure…read moreout how to mail your package. They truly take the time

Mail, gifts, convenient location and a notary to boot - what else can you ask for? How about great…read moreservice as well? MSM does a fantastic job with all of the above, and staff are always so accommodating and helpful. The cards are unique, and the types of other items from signs for Mom all the way through to inspirational books is wonderfully interesting. It's our go to place for mail services as well as notarization, and the occasional card needed for various occasions. It's always a mixed bag to leave a good review for a place like this, since it becomes more and more crowded each ensuing time ;)!

Mailing a post card in Monument, Colorado…read more.. This is a really large, clean, and relatively new post office! It's safer to drop off mail here because theives have been stealing from residential mail boxes... and taking deliveries from people's porches! I'm glad that I already had postage stamps on me. Because it was a Sunday, the Post Office was closed, but the self-service kiosk was open. Customers were waiting in line to use it! Forms for holding mail and other services were available... as well as free flat rate boxes. There were so many boxes for secure mail delivery, too. Thanks for being reliable, US Postal Service!

The Monument post office has been holding my package hostage since Nov. 11. A package that was sent…read moreon Nov. 6, (it is now Nov. 22) and at one point made it to Colorado Springs and close to a delivery. But then it went on a whirlwind road trip and left Colorado. It came back, landed in Monument, and there it freaking sits. I call and the phone rings forever and then it hangs up on me. WHY DO YOU PUBLISH A PHONE NUMBER ON A PHONE YOU NEVER ANSWER? I opened a case several days ago. My local PO is handling it, and has told me they've sent several emails to the Monument post office, but are not getting a response. Apparently there is no way to for one post office to contact another post office other than emailing, which seems insane to me. Maybe they are nice as others have indicated, but they sure are not responsive to someone who is trying to find out what the problem is with getting my package delivered. Glad I don't live in Monument and have to use that post office. At least my post office answers their phone.

I love this location. They are not always fully staffed, but they are extremely friendly and…read morehelpful. I go here since my work is right around the corner and am always taken care of promptly and with a smile!

Stop smashing boxes it has medical supplies in some of my packets are destroyed. If it's smashed…read moreyou report it so it can be handled in a professional way this is why postal services may end up out of business.

The owner and staff are always helpful and friendly. I'm so thankful to have a local post office…read morenearby.

Unparalleled service by the girls at this site~ especially Becky. I had to mail a handmade gift to…read moreSadi Arabia and it was a complex process. Becky took charge, shopped the best option with tracking. Excellent old fashioned service with thoughtful attention to detail. I will not go anywhere else. Bravo!

Called 5 times before someone answered the phone. Spoke with JEFFREY who told us to get here…read more"before noon" in order to process our passports. Well Jeffrey don't know s***because we got here and the supervisor with the long black hair said "Jeffrey doesn't know ANYTHING about passports"--- great then maybe don't let him answer THE PHONE!!!

Went to this location on 8/14/23 to assist my daughter in obtaining her very first adult passport…read more The USPS employee we dealt with, SEAN, was INCREDIBLY RUDE. My daughter had many questions as this was her first time getting an adult passport. SEAN was curt, dismissive, condescending AND belligerent. We asked why he was being so rude, then he became ruder. Yelling at us at the top of his lungs in front of 15 other customers AND his supervisor MARGARET (who was standing just a few feet AWAY!) Margaret she said she would 'talk to him' about his behavior 'later'. TALK to him about his behavior?? TALK? I have never been treated so poorly at the USPS in my entire life (and I have been going there for over 40 years!) SEAN has NO business being employed at the USPS or anywhere! THE ONLY explanation for SEAN's behavior in FRONT of his SUPERVISOR is that he is confident he will NEVER be fired. Everyone in the waiting area was STUNNED into silence at the way he was yelling at me and my daughter (HE MADE HER CRY!) SHAME ON YOU USPS.