Just left this location where for the second time in a row I have had the wrong mail in my box…read more This does make me concerned about who may have my mail in their box. When I noted this to the cashier at the register, she responded rudely that she is not the one who "throws the mail." She then directed me to speak with the manager. He did not acknowledge me and went on slow slowly helping other Customer. I just walked out. I think you should be careful about engaging their service.

I moved into the apartments behind this business some months ago. Shortly thereafter, when I…read moreordered things online, I noticed that I could pick them up as an access point here. My apartments are often inaccessible due to others locking our entry door during the day, and I sometimes worry about things getting stolen. This takes care of both of those issues. Perfect. Imagine my surprise to have the cherry on top of cheery, lovely service every.single.time. I come in (which is fairly frequently). The business appears to be family owned, and they've got a litany of other services I wouldn't hesitate to ask for, if needed. Whenever I have a package to pickup, it's always quick, efficient, and with a smile- what more could you ask for? I'll be sad to move in a few short months, but I've appreciated these folks alot in the time I've been able to use them. Fair pricing, wonderful people. Thank you!

I have been so impressed with my recent FedEx experiences lately…read more I needed to have a sign printed and mailed out promptly to a nearby Colorado Springs location. The staff at this location - not only made it happen in a matter of minutes - but they were friendly, helpful, and efficient. Tori was so what's up. She was quick to get all of the necessary information from me and then followed up with a receipt and an estimate of when my package would arrive. The next day she was kind enough to provide a tracking code and a helpful E-mail. If you need something important printed and shipped - I wholeheartedly recommend this location. The staff at this location truly care about their customers and helping them. Trust.

I have used this location 3 times now and will use this from now on. My packages actually get…read moredelivered when they say. Everyone is very helpful and nice. Haven't used their other services yet.

Returning an item can cause a little stress when you have to follow a few steps, including paper…read moreinside and writing things on the outside. I wondered if the people would be annoyed. Mandy and Conner made the process fast and very pleasant. Mandy even wrote the order number and return code on a sticker and placed it on the outside. It couldn't have been easier. Thank you.

I've been a customer of this Postal Annex for more than 16 years! I've never had a problem with…read moreanything and have found the staff to be professional, cordial, and always extremely helpful. They will always go out of their way and go the extra mile for their customers.

I use this place frequently. The people and service are awesome. So convenient and I'm in and out…read morein a matter of minutes.

Excellent Customer Service Had to come in twice (my fault)…read moreand store manager and the young lady at customer service saved my day !! Thank you so much !!

The man who assisted me was very hostile about Amazon returns. He complained and lectured me…read moreaggressively the whole time about my Amazon return even though this store is listed on Amazon as an acceptable place for Amazon returns. I suppose he got what he wanted because I will not be coming back here for my Amazon returns, but you can be sure I will also not be coming back for any other service either. Maybe they should not accept Amazon returns there if they are so put out by it.

Josh was very friendly & helpful. Amazon returns are becoming a pain with QR codes not needing a…read morebox, or we need to bring a box, then tape ourselves or QR codes don't scan! Thank you for explaining all of this!

The nicest people ever. Very helpful, fair pricing, and…read morequick service. We've used them twice in the past month, both times with the same experience.

They usually do a good job, but I was expecting a package, and I hadn't received notice that it it…read morehad arrived. I was quite disappointed to learn that it arrived 4 working days ago. That's almost a week!! upon physically going to PakMail to ask about the situation, I was told that it didn't get scanned in. Aren't there checks in place so this doesn't happen? Apparently not. Multiple times the employee there told me how much mail they receive on a daily basis. Like I care!!!! If they can't handle the volume of mailthat they're receiving, maybe they shouldn't accept new customers.

This UPS location is my preferred store. Even though there's a UPS closer to my house, it's really…read moredifficult to get in and out with parking, etc. This location on Hartsel off Randall and Woodmen by Furry Friends is so convenient by offering a lot of parking. The staff is very nice and efficient.

The new people working here just let customers dogs run around the store with no leash. 1star…read more Unsafe and unprofessional.

Post Office service in this region is the worse, I'm qualified to make that statement since I've…read morelived in 6 other States! Living in Colorado Springs for 13 years now, I've seen multiple packages misrouted from Denver. USPS employees don't scan like they should SO nobody knows where parcel is when delivery date is missed, such is the case with me ONCE again!

Went two days in a row to try to get a passport as a walk in as their website is down to schedule…read more First time after waiting 20 minutes the worker came out cut off the line right infront me saying he was only going to do these people for the rest of the day. I went to the counter and asked if I could get help scheduling an appointment as it kept giving me errors online, the lady was very rude and wasn't helpful just insisted I had to use the website or the kiosk (which was the same thing with the same error) I tried to explain that I have been trying for a week now in hopes that the error would be fixed, she didn't care she just kept cutting me off directing me to the kiosk. Okay whatever, go the next day during their walk in hours which is 3-4pm lol. We got there at 1:50 just incase to find 10 people infront of us. The worker came and said she was only going to be able to get about 10 people, we decided to take the risk and wait. After 40 minutes the line hadn't moved AT ALL. The lady went to lunch, came back, and instead of helping the passport line she was helping the front registers which already had three other employees checking customers out. She was just doing other tasks and putting off doing any of the passport walk ins. We waited about another 10 minutes to see if she would come back and start working on passport but she didn't; we left. They don't want to work, and they're rude.

U-Haul scam - stay away!…read more I rented a box truck from this 3rd party U-Haul location in January 2024 (EZ Ship off Academy). After returning the truck, the shop manager charged an exorbitant "fuel" charge in the amount of $53. I drove less than 40 miles. I called the store manager to inquire about the fuel charge. Their response was that I should not have placed keys in the drop box, and that I should have physically entered the store to return the box truck. The manager then said that it was likely that another individual siphoned fuel from the truck after it was dropped of at the store. The manager said that I was responsible for someone siphoning fuel out of the truck while the truck was on the store's property, and after the truck had been locked with keys placed in the lockbox. After pleading my case the manager refused to offer a refund, citing a u-haul policy (which was not reviewed adequately during time of contract signing). This experience was extremely disappointing, stay away! Fuel charge will be disputed with CC company and complaint will be submitted to U-Haul.

The only place to go! Honestly, between how quick I'm in and out and the quality of service I…read moreconstantly receive I won't go anywhere else. Terri makes me feel like a regular even with only stopping in a handful of times.

Sold an expensive china piece and had them pack and ship. It arrived in perfect condition. Highly…read morerecommend!

called to get some information because i got a scam email that included my real personal…read moreinformation and when i did my research it gave me this address. I looked up the phonenumber to see what it was and the OWNER or manager was completely rude. probably racist. spoke to me like I have trouble comprehending. wasn't helpful at all. Just terrible