Our postman from this office is an asshole. He scanned 2 of my packages delivered but only delivered one package by my door. Dont know where he put the other one maybe he took it to give to his wife or kid. I waited for him to ask him about this but he was so fcking arrogant. Didnt even let me explain. Told me its imposible for him to make a mistake by scanning 2 packages but only delivering one. Even told me we were receiving too much packages. read more

No stars should be an option. This has to be my lowest ranking review. I have been tracking a package coming from overseas. It was supposed to be delivered yesterday. It was "in transit" The mail man came by to drop off our regular mail. No package whatsoever. Nor did he try to knock on our door/ring the doorbell. I get a notification from USPS tracking at like 11:51pm saying there were no updates on my package. Tried calling during their office hours..phone lines were busy. I have read reviews from this place and now it seems sketchy. I will be upset if I don't get my package within the next couple of days or if they say they "lost" it. Seems to be happening to a lot of people. Update: 9/4 I actually got ahold of someone named Nicole on the phone around like 10:00am She told me that the package might be at the Rowland heights post office. She called them and told me they didn't have it. She called the mail carrier to see if it was on his truck. He never picked up so she left him a message. She told me that she would call back to follow up. She never did. 140pm I show up at the post office. Lady at the front desk says it's probably at Rowland heights post office. I told her what happened this morning. Yet she insisted to call them. They still didn't have it. So she called their manager, Anthony. 220pm He finally shows up. I once again have to explain what's going on He insists to call Rowland heights post office as well. Same answer. They don't have it. He calls the mail carrier. Still not on the truck. He says I'll have to call back tomorrow to follow up. Or he will give me a call back. I told him their phone lines are always busy. I even called their number right in front of him, when no one was using the phone, line was still busy!!! He had no comment about it 9/6 I never got a call back from them. Yesterday 9/5 I tried calling, but of course. Line was busy. Still trying to call them but no luck. I have never had a problem like this before and it's ridiculous! They should be investigated if a lot of people are having this problem from this post office. read more

*Please read all updates* Recently my tracked package worth $900 requiring a signature was forged and I have never received the package. There are 2 possibilities. Either the postman signed it and took the package for himself or it was misdelivered and the recipient stole my package. No one in my home has it. I have filed an investigation at this location and so far had no success. It's taken them days and they haven't located the driver? Seems my investigation file is thrown in a pile of lost paperwork. If these guys have a criminal in the department, anyone in the Hacienda Heights or La Puente areas can expect their INSURED packages to be STOLEN. It could be a matter of time before things get REALLY UGLY. Update 6/26: Called the manager of the post office. They got hold of the driver. It seems the driver conveniently forgot who he gave the package to. I know my neighbors are good people and would return a misdelivered package. In my years of receiving packages, it has to be the expensive insured and tracked package that gets lost. To all reading this, please complain to our local post office of this incident and get rid of this scourge in our community. None of us is safe. My case is grand theft in California and has been reported to the Industry Police station. Update 6/27: Mail carrier rang my doorbell today, and I signed for the missing package. Although the issue has been resolved, there are unanswered questions which still leaves one guessing. read more

I've lived in La Puente for 3 months now and this post office is by far the worst I have ever dealt with in my life. Not only does my house have to share a wall with these morons but I have to deal with not receiving mail? Mail from our mailbox is never picked up... Why you may ask? Because I was told on the phone too "Not be lazy and go drop it off." Today was the last straw... I have been awaiting a package for over a week now containing important materials I need for work. When the post man showed up I asked if there was a box as he only dropped off some bills before leaving (neglecting to take the out going mail... again.) when I told him that USPS had notified me electronically that my item was out for delivery from his post, he told me that it "wasn't his problem" and went on his way. Never have I been treated so rudely in all my life and quite frankly I feel as though something other than complaining needs to be done about it. Whoever the HR Manager in charge of staffing is for this branch is obviously blind, death, and dumb. I am so sick of dealing with these idiots on a day to day basis. read more

The last 10 Priority Mail Express 1 Day's that have originated at this office have been late because of this office misdirecting the packages. When I call all I ever receive is excuses and never an apology. The staff has always had a very off putting tone or attitude. Almost like I am bothering them... The answer I always get is... "You can get a refund". I guess in their mind that makes it ok. Well then it should be ok for me to leave a one star review. Right? Don't even try to compare them to UPS or FedEx... They will go postal on you! They are totally different service as far as the USPS is concerned. I get it... Like most things in our country, private & public businesses run more efficiently than our government could ever imagine. Further proof that big business runs our country and not our government! I wish I was able to leave another review for USPS Customer Service national call center as they are just as rude and off putting! read more

This review is for Monica at the passport acceptance area! She is such a great person and really takes care of her customers. I went in to renew my passport and it took exactly the amount of time that she promised on the phone. She's very helpful with questions and the process was very speedy and efficient. I definitely recommend going to her for you passport renewal needs :). We used to go all the way to the one in Pomona because we were used to that one, but this one is so much better. P.S. This passport acceptance facility only works by appointment and no walk-ins. Thank you Monica! read more

I usually buy things on eBay , I was expecting a package on 12-11-14 that day So I continue to wait to see if I got it delivered to my door , by 6:00 p.m. Nothing I Look at the tracking progress online and it saids it was delivered . I looked outside by my door Still nothing so then i just happened to go outside and then to look around the rosebushes by my mailbox to find my package thrown into the rosebush garden where at that time it started to drizzle . That was not good My usual mail carrier is "Manny" he usually leaves them on my front door I don't think He was working that day it must of been a replacement mail carrier "Common sense" tells you if you're a mail carrier and if you have a package don't leave it near the street where someone can walk by and just take it The mail carrier should of delivered it at the Door Poor service read more

I was expecting a Certified letter to be delivered. As I am sitting in my kitchen, I receive a email stating my letter could not be delivered I walk outside and in my mailbox is a note that says "sorry we missed you"!!! Checked my security camera, and it shows the mailman never even left his truck! Went to the Rowland Heights post office later in the day but they said I needed to come back the next day. I explained what happened, and he tells me it happens all the time. He gives me a card with the supervisors name and said I should call, but after trying 5 time to speak to her, I gave up read more

Ana was the worst customer service ever , I received an attitude from her . She was so rude and disrespectful. Avoided me . Super rude and disrespectful. She needs to be fired. read more

This place sounds more like a USBS for me seriously. I requested re-delivery my package twice, they never did. Phone line is always busy, I wondered if they really being busy to help others or they just unplug the phone line to pretend they were busy. If i am allowing to give them a 0 star I will definitely do it! Thank you guys ( ppl who works there) for nothing but all your BS to make me think that I can get my package redelivered on time. read more

RE: Wrong Delivery To the manager or someone concerned: I take the liberty of writing this email to you as we frequently receive the letters that we should not have in our mail ( wrong delivery). Please convey my complaint to the mail carrier in our neighborhood. I live in Silman Street Hacienda Heights. And today I got my neighbor's letter with her medical insurance membership card of 2018 from Blue Shield of California inside. If this card was in other person's hand, who later uses it at his/her will for his/her medical service, what will happen to my neighbor. Did you hear something like medical insurance fraud? Please think about it and take care of it seriously. I am very serious about this kind of matter as it happened to me many times. About a couple of months ago, my wife had to pay a penalty for her credit card as she had not had paid the previous balance due to the same reason (it is apparently your mailman delivered her letter with the payment information to someone else and the receiver never returned it either to you or us). It is so outrageous! Because your website does not provide a feature of file attachment, I could not send you an image of my neighbor's letter to prove what I said here. I would be happy to send it to you if you can let me know your email address. My email address is b_ p_chen@yahoo.com. Please feel free to contact me. Thank you very much for your service. Bing Chen read more

Very Poor customer service. Walked in to ship out a 25 lbs pkg and this gentlemen Greg assisted me with the delivery i asked him to help me with getting the label, and his response was umm sir you can't drop this off in a very rude way, you need to already have your label on hand. My response was " ok greg so how do i get the labels" ? Greg's response "obviously not here". After that smart remark i left immediately, and went to UPS to ship out my pkg. they assisted quick and help me make my label. Come on USPS of la Puente Get it together horrible experience, and i will never come here again. regards, Anthony C. Vargas read more

Worst post office ever. I called in at 8:30in the morning and it the call doesn't go through. After several attempts, I decided to call their emergency line. A guy picked up, then I explained my issue, that I have a package arrived to this facility and instead of delivery I would like to go pick up. He asked me the zipcode of the facility as if I'm stupid and don't know if I called the correct facility. Then he said "hold on" and put me on hold. For literaly 15minutes. So I decided to hang up and re dial. Then this emergency number doesn't go through either! What a fantastic way to ignore your customers?! We DID NOT pay for your attitude. If you hate your job so much then quit. Stop wasting everyone's time here. I hope you guys understand we are the one paying your salaries. If we quit using USPS services you guys are ALL FIRED! Also, if yo guys decided to not pick up the phone and not even let it ring and go through. Then just take away your phone, this way you save more money. Stop paying your phone bills and not using them. read more

This review is solely based on experience with current mail delivery guy. I'm not sure why they hire inadequate mail carriers that have no people skills/customer service. This guy thinks he owns my mail...He speaks like he's thug and should really consider a new job,he's obviously unhappy and cannot communicate without a confrontation. Beware you might encounter his attitude if you ask any questions about your mail. read more

this place has been keeping a physically impaired person from easily getting to thier mailbox. there is a manager by the name of otto. i kindly told him about my situation and at first he seemed willing to help and asks me to have my girlfriends mom request a note from her doctor and he would help me out by getting the mailbox moved to a more convenient location. i dont think he thought i would get it. it took a month because of covid but i got the note and returned to follow through with what otto said. however, when i returned his whole attitude changed. it appeared as if he didn't want to help anymore. he started making excuses before he even presented the letter to the postmaster. this was last week, i left my phone number and the doctors note and i haven't heard from him since. i thought he was a good guy until i realized he was starting to deny my request before even looking into the current location (i will post pictures.) usps should be ashamed of this location, the manager, and his customer service!! he truly seems to have no sympathy. he doesn't seem to mind letting this physically impaired person walk this after reading the details if her condition in the doctors note. i realized that they are really resisting my request just so thier completely physically fit mail carriers dont have to get out if thier vehicles. had i not come in to assist her for this short time she would never be able to do anything about it. not to mention putting up with the amount of hoops i had to jump through and the amount of waiting i had to, and is still enduring. very well deserved 1 star. its places like this and the dmv where there is never any justice for poor customer service. read more

US Post Office - Distance from door to mailbox, out the gate and up the hill. - Post Offices Near Me - La Puente, California

See all

I live in La Puente for over 20 years. I've been coming to this USPS for its the closest to me. I try having everything ready so that i can not give them a hard time and make it easiest for both of us. I always noticed their attitude and smart remarks at people.... but i consider it since they deal with one of the worst customers I've seen. Finally i've had a few events where i just needed a bit more of their help (Tracking, answering some shipping questions) nothing too big. Every now and then i come in doing some bulk drop offs. The last time (June 30th 2014) i made a drop off of pre-paid parcels. Now it was July 2nd and there was no information whatsoever about where the parcels are now, so its been at least a good 48hrs for it to show up. I decided to come in drop off another parcel in the morning 9:30am (not prepaid) and ask them while i'm there where they are. I was assuming since Online their website wouldn't be as updated as their actual systems. So i payed my other parcel and asked this Asian lady helping me if she can track my parcels. She explain how the website can lag and to give it a few days, ok but i asked her if she could track them anyway for my reassurance. She already had this attitude towards me like i'm not listening to her (After i'm already a frequent non-problamatic customer). Sure enough when she tried to track it there was no information on their system. When i herd this... i was infuriated, worried and stressed for these were irreplaceable items. Not only that she had this look of embarrassment and half-smile of guilt from what it look like while she explains to me with this dumfounded expression. I asked her if i could just have them back... she mumble and explain something about it being in the back that could take a while... so i decided to let it slide and go home. At home i kept having this constant gut feeling of "Just get them back." So i decide to call to have one of the employees from the back who's not serving the front (not once have i seen in all the years i've come to this place, one of the staff members in the front answer the phone). All morning the phone kept having this busy tone. Finally by 12 theres a ring and it took exactly 5 mins to have someone finally answer my call. I explain to this girl the purpose of my call and she puts me on hold right away... this happen the same way 2 months ago and i didnt get help till after 30min. Now i also work as a receptionist so i know the feeling of having forgot putting someone on hold.... However this time it took 1hour and by this time i was a couple blocks away from this USPS. I asked her if she can find me the parcels that i'm on my way to pick it up. She had an attitude as usual and tried to act like a smart ass of saying "thats why you have a tracking number to know where its is" i replied "whats the point of having it if you're system doesnt show it? So unhelpful and didnt even listen to the details of my situation. She excused me waiting that long on the phone because shes helping customers ..... THEN WHY ANSWER THE PHONE!!!???? When i finally arrive at this USPS, the same Asian lady was helping me and i asked her can i please just get my parcels back. You know i'm being as reasonable as possible... i spoke to the supervisor too and it seems everyone has a different excuse. Holiday, depends where its going.... i even got a response of not knowing the facility their parcels go to when they ship them out before distribution. The supervisor had the nerves to tell me "that's what insurance is for so it can be delivered to the right place" at this point i was mad and loud, not screaming, but loud. Replied to her loud enough for clients to hear "SO I SHOULDN'T TRUST YOU GUYS WITH MY PARCELS? I SHOULDN'T BRING THEM HERE ANYMORE RIGHT?" The supervisor was also another asian lady who was a bit dumbfounded as well when i brought to her realization what shes telling me. I told her my concern is not it being delivered its WHERE THEY ARE! Finally i asked them if any of these employees here in the front answer the phone? or is it a sepreate person. The supervisor said its a seperate person, so i asked her how come she keep putting people on hold for hours? she said shes up here helping you guys and i dont see her? ......ofcourse she had no words for her other then saying everyone is busy doing their part as best they can. So i left it with telling her "then why answer the phone if you wont help me for like an hour?" I left after giving them an earful and decided to wait till Sat Jul 5th. But Wait!!... the following morning they had been scanned for acceptance on July 3rd... July3rd... i went Monday June 30th. Fast forward to today and the parcel i payed for on July 2nd has already been delivered while the others are still in transit. I wish so much that this place would get far better employees....... read more

Just had an application for passport done at this post office and Monica was the best. EXCELLENT customer service. That's something we don't get very often at the post office. She was very accommodating to me and to my hyper kids. She gave them books to ready while she reviewed our applications. If you need to have passports done, make sure to do it at this office. Monica will definitely take care of you. Tip: make an appointment. They cannot accommodate walk ins. Best way for appointment, is to go to their office. They close at 3pm on weekdays. read more

Service is fuc**** insane! Went for passport appointment 10 minutes early! The lady whos supposed to do it went to the counter 9:20am. Our appt was at 9:15am. Arrived 9:00 am. She served a dofferent family forst so i have to waot for my turn, wen it was my turn she told me she couldnt accomodate me cus they r so packed. Laura the supervisor/manager told me the same thing. Customer service here is BULLSHIT! read more

I can see why everyone absolutely hates USPS. They're garbage. I have a package that arrived at this location. According to tracking, it says that it arrived here and will deliver on Saturday. This weekend is out of the question, so I called to see what my options are. I am informed, yes it is at the La Puente center and that I can go pick it up in person. I ask again to make sure I can go pick it up without any problems and am told that yes, I can definitely pick it up and given the hours of when I can go to pick it up. I go to pick it up and am told it is not there. I explain that the tracking says it arrived at 7:00 AM, and I've called to check prior to coming here. Again, they're confused and deny that it arrived at their location. I am told that it can be at another USPS location in Hacienda. I had to repeat that the tracking clearly said La Puente, not Hacienda. I had to repeat that I called to check before coming. They just tried to get me to leave (note, there is NO line the entire time so no, they are NOT busy at all). I asked for them to check in the back to at least confirm the location of my package. They returned and said they don't know. I gave them the tracking number and they said it was an invalid one. Again, they are confused and tried to tell me it MIGHT be in another location. I pull up my tracking information from my phone and show them. Now at this point, they finally see that it was accepted by USPS in La Puente. (I'm not fucking sure why they wouldn't believe me as if I'm lying? WTF is up with that? Why would I make it up?) Even then, they're acting confused still and try to brush it off saying they don't know where it is. (They're really just fucking lazy and don't want to do anything.) They even tried to say it could still POSSIBLY be at the other Hacienda location. Okay, how is that acceptable at all? How the fuck do you expect people to just be okay with not knowing where their package is/not matching the tracking information? It's pathetic enough that USPS doesn't know where their shit is but at least go figure that out? They're literally just clueless and don't even bother doing the minimal, which is just to check where it is! How do they work there and not know the process? It isn't until later, a disgustingly aggressive and rude employee hears that it was accepted at 7:00 AM and just says they have it. Yes, just flat out admits it is in the back and no hesitation just refuses to give me my package. Literally said "I will not go get it." Now I have to wait until several days for my package to circle around and go back to USPS to pick it up later because USPS employees don't want to do their fucking jobs. Yes, that totally makes perfect sense. (Even tried to argue with me that it is not "circling" around until I repeated how my package will be delivered and they also caught themselves - like how lazy that they don't even care about spewing random nonsense.) The entire time, these pathetically lazy employees just kept repeating they don't know where my package is and every time I say I've called and checked (a few times on the phone at that), they give the excuse that the people on the call don't know what they're talking about. That's not my problem. That's YOUR problem. If the people on the phone "don't know what they're talking about" and "are never correct" then IT IS YOUR RESPONSIBILITY TO LET THEM KNOW. USPS employees are all lazy enough as it is. How about just let them know so these problems won't happen anymore??? Less for USPS employees to do since no one there is actually working anyways. I've done my part to check and check to make sure I can pick up my stuff. Waiting for the package sucks but I understand when situations get a little complicated - that part is fine. My problem is with these employees who think it is okay to blame US for not doing THEIR jobs and for these employees to get irate that I'm trying to get them to do their job. These employees really need to stop saying they don't know where packages are just to get people to leave. That's just not okay and is truly unacceptable. These employees are toxic. Please just fire these people. Why keep them? These people aren't worth anything anyways. Look at how many people HATE this place. There's so many people out there who would actually do their job, instead of pissing off people just because they don't want to work. Very clear that zero experience is needed anyways if these employees just keep saying, "I don't know," and, "They don't know what they're talking about." read more

Nice Customer Service

Monica with the passport was patient, kind, super helpful! Watching her triple task the phone, counter, and verification was mine blowing. Best passport experience I've ever had! Super knowledgeable and quick! Come to her for all your US passport needs. read more

Worst customer ever! Made 11:45am appointment and 1 party still ahead of us at 12:05pm, tried to ask the lady named Monica if we are going to be the next, and how long is the wait because my kids started to running around. She showed a very very very bad attitude by telling me I am wasting her time by asking her this, and tell me not to raise my voice after she said that. Oh my god it was our first time here and we can't ask questions?! How can you not raise your voice when they tell you don't ask and you are wasting their time????? Hi Monica, I think I am not wasting your time by asking few simple questions. Instead you have wasted my whole families time because it's not easy to get 2 kids out, we would have go somewhere else on Saturday for family time. First of course last time here. Would give 0 star. read more

I usually do bulk drop-offs in the back and all the employees are very nice. It can be a little busy in the front but if you know the procedures and have everything ready, you can be in and out in a jiffy. The employees try and find the cheapest ways to ship parcels I do bring in. They have a PO Box service and Passport service. read more

This Post Office is one of the worst I have ever experienced. Rude and stupid employees work there. They never want to give the name of the Postmaster, who must be another idiot. He/she never wants to talk to a customer when requested. My mail was not being delivered to my residence for about a week now. I went to the PO to find out why. They had my mail on hold. First they told me that "somebody" placed it on hold for vacation. Which was not true at all. Then I was told that the delivery person was sick. I'm expecting pieces of mail and still not receiving it. I talked to what I believe is in charge of mail delivery , Ms. Vanessa. She told me that all mail is being delivered in my area. She did not wanted to take a complain for my missing mail and hang up on me. BAD, BAD customer service. read more

This post office is a disappointment. They never answer the phone and when you go there to make an appointment to get a passport they tell you to call. Well if they don't answer how is anyone going to get a passport. This place really needs to work on their customer service skills. read more

They lost my package, they said they attempted to deliver but that was BS cuz I was at the location all day. Then Sean the Supervisor said they delivered it but forgot to scan delivered. Total BS! That Supervisor is a joke and should be fired. This is hard earned money we spend to have our packages delivered and these morons think it's a joke and think they can screw up and give us BS excuses. Sean the Supervisor is a JOKE! read more

This post office is farther from me but i prefer to come here rather than west covina. 99% of the staff is friendly and professional. Had a problem with west covina on several occasions but came here last week and Peter helped me and he knew exactly what I needed and was friendly. read more

I came to this post office because it's the closest one to my home and the first employee that I asked for assistance for printing a label had a recommendation of going to Chino Hills which is many many miles away I explained I previously went to the post office by the Baldwin Hills Mall because they had a kiosk but is now closed permanently. Her employee next to her Anna chimed in and could not help and was very condescending so I asked to speak to the supervisor a gentleman came out and he too was condescending they could not answer my question of where the closest post office is with a kiosk so that I could print my label I left unsatisfied with no answers called which I thought I was calling the post office down the street The operator Anna D figured out how to look up online post offices with kiosks wow what a great help she also shared with me how to. unbelievable how most employees were not able to make an effort to figure it out that work there in the front with customers. read more

I was told that my mailbox has been changed by the carrier/mailman. I was told to get my mailbox key at this location, but the workers here had no idea about the key and told me to come back later. These workers are very disorganized and lacks good communication with each other. Wasted my time to drive here and had to delay on checking my mails. What if I had a bill to pay? Later on, I saw my mailman and asked him about the key and he said that the keys are in the post office. He will talk to them about the miscommunication. Hope this will improve. read more

The reason this place is getting more than 2 stars is because of the lovely passport lady that works there - you guys need to give her a raise or something because she is one of the only redeeming qualities of your particular business when it comes to customer service. One of the women at the counters is very blunt and has somewhat of an, unwelcoming demeanor. I spoke with her on the phone about my passport appointment I had made and she was rude. But back to the passport lady - as others have said, although she is quite busy (because this place is understaffed I presume) between answering calls she was very friendly and thorough in helping me get my first passport. We made small talk and I was very comfortable throughout the entire process. Exceptional customer service skills from her. I also got my passport a week before I expected! read more

Worst experience ever on the website it says my packages has been delivered I tried to call the customer service they gave this number but the person is not responding i tried calling them again they say that they're gonna update me but it's been a while now still no reply read more

Worst experience doing a renew of pasport. I go in ask for a appoitment all clerk said. Is not need it, just come in, next day i go and is close ask a clerk if they where going to open so she ask me if i had and appoitment so i reply is a renewal they told me is not need it. So she said well then no is not open come when there open or just wait. Waited for like 30 mint another clerk calls me and said go get ur pictures and come back tomorrow. O i did but cane back right away. Then i see the same first clerk on the passport area then i ask her again that i was there for renewal. Dont get me wrong this is my main mail office but this lady that been so nice other times. Was so rude to me and tells me u dont need appointment but i will not help u out till my appointments are done and if i have time maybe i check ur papers i said i just want to now what do i do next. She not even reply or look at me so i sat. Another guy comes in and goes ask her and she was so kind giving him information and paper work. That it just made me feel very bad and sad. The other clerck calls me on the mail stand and just tell me all the process and not to wait and guide me how to doit like in 3 mints i was done. The other kindly latina long hair is very sad she does that. After 6 years i been there. 1 star for her as a customer service. To bad lady. Wont said name is to bad for her on the pasaport area and with who need renewals. Lack of qttention read more

Worst customer service I have ever had, no smile, no "good morning how may I help u", why do this people attend customers if they don't know how to treat us I expected more from a U.S. Post office. To make my experience short, the lady made me feel like crap because I wanted to buy a 49c stamp w a $20 thank u to the kind lady that came to my rescue and gave me 50c to buy it or who knows how long the lame lady would of made me wait until "she had change", & and she didn't care I was carrying my 8month old baby. read more

Worst post office I have ever dealt with. It is making me regret moving to this city. I had two packages stolen/"lost" with in a week span. Funny thing is they had tracking and it says they were unable to drop off since no one could sign off but it didn't require a signature and there is someone always at my house. Went to the post office to retrieve them but they do not know where it is or who took it out to be delivered. This is a bunch of bs because I heard the clerk next to me tell a customer that a delivery man had signed off on their package out to deliver. This place seriously needs to be investigated by the authorities. I thought I was an isolated case but now I look at other reviews I see I'm not. read more

Unfortunately, this location is the hub to deliver my mail. They're so f'ing lazy!! Expected a international delivery that was sent via Priority Class. I wasn't home to receive and sign for it, and a slip was left. The time stamp of attempt of delivery was 10:44am, and I was back at noon. I went on USPS.com to schedule redelivery and got a confirmation that it would be delivered the next day (today). Mind you, I requested the redelivery online in the early afternoon yesterday. Well, today it wasn't delivered. I spoke with the USPS national service center, and she tried to help. Took all the information and gave me an investigation #, sent the HUB an email and gave me a phone number knowing they won't check their email till the next morning. The investigation # is a detailed explanation of what transpired and a call to action to have it specially delivered today. This was 2pm today, and thinking that should be sufficient time for them to make the trip. You know their code, "no rain, sleet or snow" should delay them from their duty. Well, I didn't want to take the chance [as I've had bad experience with them years ago] and called to asked for a supervisor as instructed, but she was a total lazy biatch! I tried to give her the investigation number, but too lazy to refer to it, but instead asked for the tracking number (too lazy to change to a different application to type in the investigation #). She came up with a lame excuse that the postman didn't check the notice this morning and that's the reason it wasn't redelivered today. But instead, will redeliver tomorrow. Basically, she ignored all aspects of the system USPS had put in placed with redelivery & investigation numbers, and their sworn code of conduct...as well as that postman who is to deliver. NOTE: It's rarely the same postman so it tells me the entire staff is too lazy to check any special instructions as a norm. The postmaster needs to clean house, retrain entire staff or get fired! read more

Every time, very slow, they went to back for a long time but a lots clients waiting a long time. I think should take care client first

Hi, we have a daily pick up scheduled with USPS. Yesterday when our regular driver get to our office he told us that his office will arrange for another driver to stop by later to get our packages. At 6:20PM no one had shown up to pick up packages and we had to take over 100 packages to the post office our self. This is not the FIRST TIME we got stuck in this position. It is really unacceptable for the office to promise us something that they can't deliver. We have no issue with our regular postman due to him being always helpful and cheerful for his job yet the supplement sometime give us bad time or even try give us excuses that we are not in the pickup schedule. Please check in your system on this matter. It is a nightmare! The replacement is rude to our receptionist and snaps at people when he is asked questions. He will refuse to pick up our orders and sometimes just drives by acting like he didn't know we had anything but we have had our pick up scheduled since January 2016! Some days when we have a replacement no one has come by at all, not even to deliver mail! We have tried to call our local post office but the line is always busy. We just need someone to look into this matter and work on something that will work better for both the post office and us. read more

Always mis delivering packages. I just moved in this neighborhood and I order many things online. I have had 2 missing packages already, they turned up a couple of days after being labeled delivered on the package. I am waiting for another one now. Just yesterday I had someones package from a few doors down the street delivered to my door. Perhaps they should only hire people who can read. read more

This company altogether is a big mess. They have lost and damaged my packages so many times, and have done nothing to help me. Why should it be only in the senders hands to find a package? They aren't the ones receiving it. I just spent and HOUR on the phone only to have someone tell me that. What a waste of my time. This establishment is garbage and I will be taking myself to UPS or FEDEX. This place can have SEVERAL seats. Their offices look like they were born in the 70s... which they probably were. The only reason I'm giving this place 1 star is because I can't give them anything less. read more

Didn't pick up my mail and my box got full so they put a hold on delivery. No problem. My fault. Went to this post office to remove the hold and pick up my undelivered mail. The front desk employee had no idea what she was talking about, had no idea how the post office works, had no idea how to do her job. She told me a hundred times there's no such thing as a mail hold. Yet the official USPS notification that was left in my mailbox said there was a hold. She said my mail would resume normal delivery automatically. Yet my mailbox was empty for days between the time they left the notification and the day I was able to get to the post office so obviously I was not getting deliveries. I even showed her the USPS website that explains how mail holds work and she just started at me. No matter how many times or ways I explained that the USPS told me that there is a hold on my mail and that I have personally verified my mail is no longer being delivered, she stared at me with a blank expression and repeated the same stuff back to me like she was a parrot: there's no such thing as a hold, your mail delivery resumes automatically. I guess she realized that wasn't enough for me so she had me talk to her supervisor instead. THANK YOU JESUS, he actually acknowledged that yes, there is indeed a hold on my mail because I didn't clear out my mailbox in time. Great! Progress! I tell him that I would like the hold on my mail removed. This is where it gets crazy. He told me that's impossible, there is no way to remove a hold via phone, internet, or in person at the post office. The only way to get my mail ever again was to wait at my mailbox for my mail carrier and tell them to remove it. He wanted me to sit at my mailbox, all day every day, until I could catch my mail carrier. Never mind how ridiculous, unrealistic, and completely moronic that suggestion is. What about the safety of the mail carrier? I could be a murderer or worse (I'm not, I just write passive-aggressive reviews), I'm angry at the mail situation, I'm angry at their response, and he wants me to wait outside for an indeterminate amount of time, getting angrier and angrier, to confront my mail carrier in person? Is he for real?! So, to wrap it up, I filed a formal complaint about the supervisor and opened a tech support ticket about the mail hold. Tech support was FANTASTIC and took all my information, was super thorough in understanding the issue, and eventually I got an email response to wrap that up. The complaint ended up with a phone call from a USPS person who apologized for the wrong information and was incredulous that the guy would tell me such false and dangerous information. I'm pretty sure she was patronizing me a bit, acting too incredulous and agreeing with me too emphatically, probably because some people filing complaints need that type of validation, but that's okay. 10 stars for tech support, 9 stars for the complaint system, -17 stars for stupid employees giving false information and putting the safety of their colleagues at risk. read more