This Post Office location need some love and tender care lol! They have no parking for customers - I paid a meter to pick up a package being held. BAH! And it's bizarre because there is a big parking lot in the back with open spots but signs everywhere saying for employees only. It's a huge location with a bunch of PO Boxes inside, but there's trash strewn about inside & outside, things are messy, it's quite dirty, the poor barrier the staff is behind is covered in carvings - it's just a mess! It must be really hard to work at this location honestly and I applaud the staff for handling so many people in a chill manner. At least the person who helped me was chill and we wished each other good days! :) However there was only 1 staff working thru the line while the other was tied up for the entire 30 minutes I was waiting. Like wowza, these long lines at non peak weekday times - had to spend my whole lunch break here - and no parking - nahhhh. I will never go to this location willingly again! read more

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This was one of the worst customer service experiences I've had. I asked for my package back, and instead of helping me, the employee responded with, "Who are you talking to?" in a rude and unprofessional tone. Before that, she spent a long time chatting with another customer while the line was waiting, and one person even gave up and left because they were tired of waiting. This isn't the first time I've had a negative experience her either. Every time I come in, she never greets me or treats me with basic courtesy. Customer service should be respectful and professional, and unfortunately that wasn't my experience at all. read more

I understand that working at the post office is likely stressful and frustrating. While I have empathy for that, I don't understand how unprofessional staff can be. I can only speak for an older woman who works there. Upon going up to her, she was just speaking loudly to her coworker and not really paying attention to me or what she was doing. Which okay, fine. I came in to drop off a package and the label I had wasn't able to be read, which is okay and I understand. But the way in which this staff member spoke was unprofessional, unhelpful and lacked courtesy. I'm always polite to workers so I would hope that I receive reciprocal treatment. She cut me off before I finished speaking, when I was asking a question and offered no alternative solution. It was an off putting interaction and I hope the customer service can be at least improved to some level of standard. read more

have decided to stop gatekeeping this USPS location I mean, no US Post office is "GREAT," but comparatively this is the best location I've found in LA. (Why we expect such low quality service from our governmental organizations is another story for another day) Seldom a long line, the staff are unusually friendly and competent, and they always have packing supplies that I forget. plz do not make this location crowded for me!! read more

I stoped going to this post office location, stuff is extremely unprofessional and barely can even send packages abroad. It takes so long, simply because they are trying to figure out how to do that. There is lack of customer service training for stuff. You know what, I kind of understand why, they work for almost minimum wage, they are not passionate about their job. I wish it wasn't like that read more

I only use this post office when I have too. you can tell the ladies behind the bullet proof glass HATE their jobs . Unpredictable what kind of customer service you will get here . I know I speak for myself and many others read more

I rarely come to the post office . Unless is completely necessary. They were holding a package because supposedly my mailbox was full . Which was not true. But anyways I came made line and I saw how rude was one employee calling the client over. So there wasn't a long line I was the third person. There was clerk that started yelling at the woman in front of me. There is a glass window between us but she was yelling "hey you you !! I am talking to you "... then she said "I am Not talking to him I am talking to you . I don't need him" she startled the poor older woman and the older woman began apologizing like if she did something wrong . I got furious how are you supposed to know she talking to the second woman in line. There was no need to speak to people like that but that's usually all government agencies. read more

there is only one female worker and she is stressed out they need to hire at least two more people I understand if someone is on lunch they have a line going outside it's hot and you can hear the employee's stress/agony in her voice. She was even asked to relax hopefully she gets some vacation time soon. read more

US Post Office - Everyone upset because she said she'll close the window in 30 min - Post Offices Near Me - Los Angeles, California

Staff are rude to say the least, they act like they are busy and they ignore you, always in a bad mood and today in particular the doors are open, it's still not closing time but there's no one helping and they are just sitting in the back read more

US Post Office - Post Offices Near Me - Los Angeles, California

If I could give 0 stars I would. Horrible customer service. Not helpful. AVOID GOING HERE. I suggest going to a different US post office nearby. read more

Worst service ever they need to be retrained or find a new job if they hate their job so much

No one picks up the phone at this location to answer your questions. They ignore all calls. I called 3 times and no answer. I checked twice to see if its the right number. read more

The Koreatown post office was moved here. The employees here are utterly incompetent and should be fired immediately. 1. Package pickup is ignored by the mail carriers. I have escalated to supervisors OVER 10 TIMES, and they say it will be picked up next time, but they never pick up. 2. Carriers do not deliver packages or attempt to contact. WHY??? JUST DELIVER THE PACKAGE IT'S NOT HARD. 3. Post office is empty at 2pm. WHERE ARE THE WORKERS? There's a line of 5 people and NO POSTAL EMPLOYEE??? Hello it's the middle of the day. read more

Always long lines, short staffed, horrible service/attitude, no parking, packages lost, dirty facility in and out, the combination of all the worst things about an establishm et! Will never return back here again! read more

US Post Office - 10:10, this place opens at 10 am. A long line of people, and no one is here to help ! - Post Offices Near Me - Los Angeles, California

Geeeeeez y'all need to hire some better workers. This one woman doing everyone's packages but at a slow mf pace. Doesn't even have any sense of urgency. I waited in line and tells me she can't take my package and to take my drop offs myself (which like was 3 feet away for her). She taped up the package for the person before me yet when it got to me she decides to be rude about it. It's NOT that hard to do your dam job...truly. Don't know why this position makes you feel so high and mighty but get off your high horse...it's really not that serious. JUST DO YOUR JOB AND STOP MAKING EVERYONE ELSE AROUND YOU MISERABLE JUST BECAUSE YOU ARE!!!! read more

I've been to quite a few of post offices and understand that the staffs can have a busy day. But this particular Post office is the worse. Good luck finding parking and if you even try asking for help the staff will look at you with a stink eye. Don't go here read more

Wish I was able to give this place one star! Service sucks, location sucks, I DO NOT RECOMMEND THIS BUSINESS! If you don't mind driving elsewhere, please do. read more

PREFACE: I have NEVER had problems with other drop boxes. EVER, but somehow, I had trouble with this one. I put a small package in a blue USPS drop box with tracking. This particular USPS drop box is ruled by Pico Heights Post office. After 15 days, I called the main USPS phone line and was transferred to this location. I spoke with Ms. LaMoore. She was rude, didn't listen, and provided me with contradictory information. First she said that it's possible that the package was actually delivered and was not scanned along the whole process, then she said that it's possible that the package is at the "processing center" waiting to be processed because the USPS is understaffed. WHICH IS IT?! Basically, she used many words, but had absolutely NOTHING useful to say. I am actually convinced that the package was stolen by a USPS worker. I don't buy their stories about people with stickies on the end of fishing poles going through drop boxes. REALLY? It's never happened to ALL THE OTHER things I dropped in other boxes! What makes most sense to me is that the driver picked it up. Saw where the package was supposed to be delivered to. Sees that the package has a tracking number, but knows that the package will not be detected by the customer or USPS unless it's scanned. The USPS worker simply keeps it. Never scans it. Then USPS worker then returns to the "USPS processing center" with the things they decided NOT to steal! Thereby leaving the customer refreshing their tracking page to an item that no longer exists because it's been stolen and technically doesn't exist anymore! Ms. LaMoore said she would call me back within 24 hours with an update. That call never came. I am not saying this is true for other locations, as I have had such good and honest experiences with other USPSs and their workers, but for THIS location, I do believe this to be true. I believe a USPS worker stole my package. It's the only simple explanation for this experience. This place is bad news. Never. Ever. Again. read more

I have never had a bad customer service interaction at this location. The counter agents are very knowledgeable of the products and services. They truly help every customer efficiently with their mailing needs with great professionalism and warmth. The only thing I would have a complaint about is trying to keep pens attached to those chains for the customers. LOL read more

Please shut this place down or get a new manager in to change the culture or atmosphere here. Went in for help about a missing package that I had dropped off 2 days ago... I had all info ready, pictures of the package in their drop off area, date, exact time, tracking number etc. The girl says to me "What do you want me to do about it? Call the 1800#" I told her I understand that there's a 1800# because the tracking information didn't update I figured all they would do is make a claim (which is exactly what happened.) And she proceeded with her "I can't help you" speech and basically telling me to buzz off with zero apologies. Stop by if you want your stuff stolen or you feel like ruining your day! read more

Slowest post office in the world. All the workers are rude and have attitude except for the one gentlemen I see here sometimes. I actually hate coming to this one but it's the closest to my house so I'll deal with it. Go to another one if you can.. read more

Why does the post office suck? I really don't understand how universally rude the majority of the postal workers in the post office are. They are slow as all get out and seem so frustrated. I complain about how slow and mean but the area where they feel the greatest is knowing their stuff. You can never get a straight answer when it comes to passports. I really want the US postal office to survive but they got to get some happy pills. Maybe they need to each take a day and deliver mail and be outside in the LA sun. They are so grouchy. read more

Parking wasn't fun. I actually ended up grabbing a meter, running in and out as fast as possible... and getting lucky... no ticket (I had no change). Alice C. said on 4/13/09 that a hobo opens the door when you enter and exit, like a doorman, asking for change... on 12/23/10 this was still the case. I wouldn't be bothered if it weren't for the smell. I think I'd rather hold my own door as I enter and exit than hold my own breath. The employees clearly communicated their disdain for working. Lots of attitude when I didn't know exactly which form I needed to complete for each task I needed to do. The long-ass shopping list of add-ons was a bit annoying too... "Do you need anything else today? Stamps? Passport photographs? Shipping materials? Scissors? Tape? Commemorative stamps? Pineapple shrimp and lemon shrimp, coconut shrimp, pepper shrimp, shrimp soup, shrimp stew, shrimp salad, shrimp in potatoes, shrimp burger, shrimp sandwich...." Wait, that's another person whose list goes on forever. It started to feel familiar... Yeah, I was in a hurry to mail something, and in this neighborhood. I'll never go back. read more

Drove out here to drop my packages off and they are taking an hour lunch ???? Wtf since when does the post office have an hour lunch and is closed when the hours of operation are until 5 this is so stupid I have a business to run and now my customers won't get their packages I cannot wait here for an entire hour waste of gas I am livid get more employees and put them on different schedules there's enough traffic in LA for y'all to be taking an hour lunch read more

US Post Office - Post Offices Near Me - Los Angeles, California

Listen, I don't really write Yelp reviews but I had such great service that I have to write about this. Long story short, I accidentally Priority Express mailed my visa and passport to a vacant address and it bounced back to the Pico post office the day before Christmas. What typically happens at that point is that the mail would then be sent back to me. I live in the Portland area and at this moment I need to get this to the embassy as fast as possible. This morning, I was able to talk with postal employees on the phone. I worked with a staff member who personally tracked down my envelope. Fortunately it had not left yet. She helped me weigh out my options to ensure it got to the embassy on time and home girl even had that shit done before lunch. I really appreciated how they were able to help me. I had a great experience with them. read more

Horrible location. Service is always show. Never enough window staff. No redelivery means I have to pick up packages that the carrier won't bring again. Maybe USPS SHOULD HAVE gone bankrupt. If it was a commercial venture out would have been out of business 20 years ago. read more

I've never wanted to curse out someone until this, and I am a peaceful and caring person. This woman was so set on eating her cashews and doing minimal work until the end of her shift that she refused me service for absolutely no reason. She claimed they have a limit and I said that I'm leaving town and had to carry the boxes over by hand. I can't take them anywhere else. Half listening she decided I don't know - that this was too important for me and brought back my package that she had taken and decided not to ship anything for me. She then went to the back to put packages on the truck and twenty minutes returned and said it was too late, that she couldn't keep them overnight. She said they were closing shortly anyway. It wasn't even 4 pm and I've never heard of that rule.. And when I asked for a supervisor she said she was it and made up a fake name when I asked what hers was. Seriously. Why have a post office if they lazy workers won't let us use it. And how on earth am I going to get this done....? What a horrible experience. read more

US Post Office - This is the woman to stay away from. - Post Offices Near Me - Los Angeles, California

Just sent two packets Asked for a quote of a third packet told me I have to go online to check I have done it in before in a different location I was asking since I was already there But i guess it's so hard to put the weight and zip code in the computer for them read more

The line was short even though they had only 1 teller working LOL. They were friendly

The driver didn't leave a notice regarding my package, I was home, no one knocked on my door or tried to contact me. There was a very secure and safe location to leave the package. Once I got to the post office the gal who delivered the rest of the mail was still there and mad dogging me, staring me down because I put a complaint against her. read more

Thankfully they completely fired the miserable staff last year and overhauled the entire place. All these horror stories posted on here were 100% true, the old staff literally decided to establish their own lunch hours and close the post office, got caught, and got thrown out. You really have to mess up to get fired by the post office, it's an achievement. The place now has baseline courtesy, which I guess is a great privilege we should be thankful for, but the lines are crazy. Average wait time is around 30 minutes based on my trips there, it's busy all day because it does not service 9-5 office people, so all sorts of characters are in there needing weird niche things. Only one kiosk open at a time, the Vermont/USC station is much larger and faster and would recommend you go there. Better drop off options too and an actual parking lot. THEY WILL TICKET YOU IF YOU PARK IN THE RED ZONE AT THIS LOCATION!! No parking available. read more

Read a ton of reviews about this location and was dreading going in. Showed up right when they opened and everyone was more than helpful and kind. The woman who initially helped me was endearing and called me sweetheart and honey which wasn't condescending, again, very kind. Was in and out in 10 minutes. Gotta be patient and nice to these people cause they put up with a lot of BS. Not as bad as the review made is seem. This location in general could use a scrub down. read more

If I could give this location ZERO stars I would, first of all there was a huge line and the one station agent there was so slow, another showed up later to work yawning and as well was super slow. When it was my turn after 25 mins he was on the phone texting. I told him everyone has been waiting a long time and he kept looking at his phone. "Said I had to wait" while he was texting. I don't know what kind of people the U.S Postal Service hired but they have the worst customer service here. read more

US Post Office - Texting making 30 people in line wait, the line was to the front door! - Post Offices Near Me - Los Angeles, California

Worse interaction. I always have a great experience but today , I whole heartedly believe I'd rather wait 1 hour in line than experience that again. read more

Rude workers. Slow service. Out of stock of packaging supplies/boxes. Don't go here if possible.

got here at 3:40pm on 01/18/2022, just needed to pick up one package, but the line was long, as it usually is. normally pick ups can walk to the window on the right and be in and out, so that's what I did. the woman at the window directly to the left of the pick up window yelled at me and another woman, calling us "girl" as if we aren't both grown women. every time I come in here, this woman is a fucking bitch unprovoked. She could've simply said, "you have to wait in line". read more

This post office is stealing mail. When I order things online - no problem, but each and every time I get a package from home...it just never comes. Once my Mother got the box returned to her opened and resealed with only one of the items left in the box. This is SO troubling!! It's the USPS. This is not supposed to happen. Use FedEx or UPS if you want to get your packages. The number for the Postal Police is 877-876-2455. They are the only "police" that can handle this. read more

I work near this post office, and it is such a far cry from the beautiful, clean, friendly and efficient post office I usually use in Pasadena. I use a PO Box here, so I can usually skip the horrendously long lines with only one person working every single time. There are other people working but they are normally walking around aimlessly. The only time I have to interact with anyone is when I need to pick up packages, and the lines are so horribly long, and the clerks have a terrible attitude. There used to be some nice clerks that transferred from the sixth street post office when it closed, but I don't see them around anymore. read more

Lines are always long (-1) Area is dirty (-1) Paid meter street parking (-1) Hobo opens door when you enter (+1) Hobo opens door when you exit (+1) read more

This is the worst customer service I've ever encountered! I decided to go against all the bad reviews & make my own opinion but it's literally the worst! The black guy at the counter will literally make you wait at the window like you're invisible after saying hello 3-4 times & waving your hands around. He's unwilling to provide the basic tools to help you package or ship your valuables!!! I paid for the box & the package inside & decided to ship my box elsewhere. I didn't feel comfortable after his disgusting attitude & our interaction. I would give this place a ZERO if I could. He needs to be fired asappppp & this location needs better tools to help customer ship their packages!!!!! Never ever coming here again!!!!! read more