Recently, they have started saying that they delivered my Amazon packages, when in fact they have…read morenot. For instance, my latest subscription package from Amazon was noted as delivered on 8/1/2026. But there was no sign of the delivery on my security system camera. Then on August 4th, they said they attempted delivery at 6:55, but I saw the truck simply drive by at that time. No delivery attempted. I had to spend an hour on a call with Amazon to have my deliveries replaced. It's so bad now, I asked Amazon to deprioritize USPS as a delivery option.

The post office in Auburn is horrible. Our mail career is too lazy/incompetent to deliver oversized…read morepackages to our house (same mail career that left the keys to all the lock box's in town 3 times) forcing us to go here. They are always understaffed making everything SLOW. It takes FOREVER to get a package and the staff is rude. Federal government at its finest...

They have excellent service, friendly reception, and a totally GREAT Auburn location too!!!read more

NEVER OPENS ON TIME. I waited today for all ost 15 minutes past 9am and they still weren't open. No…read moreone was even there. This happens all the time. Might as well just shut it down since no one seems to want to work there. ZERO STARS should be an option.

I had a great experience at the post office today. The customer service is excellent! She even gave…read moreme some boxes .

I am posting this review to warn local residents who rely on this post office for secure mail…read moredelivery, specifically those using the PO Boxes at this location. On Thursday morning, an envelope containing $1,000 was delivered to my assigned PO Box. When I went to retrieve it, the box was completely empty. Upon speaking directly with the employee on duty behind the counter, they admitted on camera that they had been misplacing mail across multiple PO Boxes during that shift. They explicitly confirmed that mail intended for other customers had been swapped into wrong boxes throughout the morning. Despite this immediate admission of sorting errors, no immediate fix was available. A physical check of neighboring boxes and casing units by management yielded nothing, meaning $1,000 intended for critical living expenses was either misdelivered to another customer who walked off with it, lost in the facility, or stolen. To make matters worse, this facility does not have security cameras installed in the PO Box lobby area, leaving zero video trail or accountability when misdelivery or theft occurs inside what is supposed to be a secure federal building. This loss of $1,000 could not have come at a worse time. I am currently pregnant, navigating a career transition before starting a new job, and relying on those funds to cover basic necessities like my car payment and groceries. Having $1,000 vanish from a locked PO Box--combined with staff actively confirming that mail was being placed in wrong boxes that exact morning--is entirely unacceptable for a federal service. I have formally escalated this issue by filing claims with the United States Postal Inspection Service (USPIS) and contacting federal representatives for a formal inquiry. However, if you are a local resident considering renting a PO Box or having anything of value mailed to this facility, please be extremely cautious. Double-check your mail immediately, do not send cash or uninsurable valuables here, and be aware that sorting errors are actively occurring without lobby camera oversight to back you up.

There's a woman that works here. That's very nasty to me. Every time I come in…read more She wanted to know who gave me permission to hold my packages. I told her I didn't remember the name of the person I spoke with. It seemed to be a big deal with her or she made it a big deal.. I handed her the slip from my mailbox and she proceeded to give me the wrong packages., which I told her was one of the reason I'm having my packages held at the post office, cause they can't seem to get the right packages to the right people.

they are a great post office always friendly and always have a variety of stamps to sell you and…read morekeep the lines going as busy as they are. I give them a A+ rating

I've never seen such a small post office with such a huge presence. The employees here are beyond…read moreamazing. They go out of their way to assure that as a customer you are made to feel valued. I love Cools PO employees!!!

Our local postmaster, Lynn, is wonderful! She has been there for years and knows everyone in our…read morelittle community. All post offices should be like this!!!

From my separate City of Auburn review:…read more Auburn is an attractive city, especially Old Town Auburn, which attracts passersby on the highway between Reno and Sacramento with the quaint architecture on a hill flanked by a giant sculpture. Its small-town charm is likely why movies like Rocky and Bullwinkle, Breakdown, Wisdom, and xXx had scenes shot here, but the town relates most to the 1996 John Travolta movie Phinome Phenomin Phenomm Look Who's Talking. The guy who discovered gold here in 1849 was memorialized by Ken Fox with a 45-ton concrete (rebar and wire mesh) statue at the entrance of Old Town. Ken Fox was a dentist able to do this in between teeth cleanings and forcing customers to look at super close-up pictures of their teeth in order to sell "special deep teeth cleaning" by the quadrant. This dentist has more "Great Statues" in the area which you'd likely find ful-"filling". Get it? Anyway, it's right off the highway, so stop there and check out Old Town. (Check my reviews on Edelweis 2 and the California Club)

Quality/Quantity - What a cool active town, see pictures…read more(and/or their website) of some current events. This might be our new pit stop...? Or a designated location? We usually go to downtown Auburn, so I am glad we came to Old Town this time. Atmosphere - Cool historic town. Lots of locally owned shops. Plenty of places to eat. Walk friendly but not sure if ADA friendly. Dog friendly, at least at the brewery. :) Service - Good, everyone we met was friendly. Price - Depends on where you shop, eat, and drink. Owner Comment - What a great fun town, looking forward to coming back soon when I have more time.

I love this post office. Very friendly and helpful employees. Usually not overly busy.read more