I am very frustrated with the mail service on my route. Mail delivery has been repeatedly…read moreinterrupted, and instead of receiving my mail, I continue to receive notes that come across as rude and unprofessional. The communication has been more frustrating than helpful, and the issue remains unresolved. As a customer, I expect reliable mail delivery and respectful communication. Unfortunately, my experience has been the opposite. Important mail has been delayed, and I have been left feeling that my concerns are not being addressed fairly. I hope USPS reviews this situation and works to improve both customer service and delivery reliability on this route.

Hours are terrible. Long waits always. Every employee I've ever interacted with is unpleasant.read more

They have excellent service, friendly reception, and a totally GREAT Auburn location too!!!read more

NEVER OPENS ON TIME. I waited today for all ost 15 minutes past 9am and they still weren't open. No…read moreone was even there. This happens all the time. Might as well just shut it down since no one seems to want to work there. ZERO STARS should be an option.

Great post office! Everyone here is so friendly and they know my name. Always a pleasure!read more

Staff members are excellent! They are ever welcoming and kind and smiling. They make you feel good.read more

There's a woman that works here. That's very nasty to me. Every time I come in…read more She wanted to know who gave me permission to hold my packages. I told her I didn't remember the name of the person I spoke with. It seemed to be a big deal with her or she made it a big deal.. I handed her the slip from my mailbox and she proceeded to give me the wrong packages., which I told her was one of the reason I'm having my packages held at the post office, cause they can't seem to get the right packages to the right people.

they are a great post office always friendly and always have a variety of stamps to sell you and…read morekeep the lines going as busy as they are. I give them a A+ rating

I've never seen such a small post office with such a huge presence. The employees here are beyond…read moreamazing. They go out of their way to assure that as a customer you are made to feel valued. I love Cools PO employees!!!

Our local postmaster, Lynn, is wonderful! She has been there for years and knows everyone in our…read morelittle community. All post offices should be like this!!!

From my separate City of Auburn review:…read more Auburn is an attractive city, especially Old Town Auburn, which attracts passersby on the highway between Reno and Sacramento with the quaint architecture on a hill flanked by a giant sculpture. Its small-town charm is likely why movies like Rocky and Bullwinkle, Breakdown, Wisdom, and xXx had scenes shot here, but the town relates most to the 1996 John Travolta movie Phinome Phenomin Phenomm Look Who's Talking. The guy who discovered gold here in 1849 was memorialized by Ken Fox with a 45-ton concrete (rebar and wire mesh) statue at the entrance of Old Town. Ken Fox was a dentist able to do this in between teeth cleanings and forcing customers to look at super close-up pictures of their teeth in order to sell "special deep teeth cleaning" by the quadrant. This dentist has more "Great Statues" in the area which you'd likely find ful-"filling". Get it? Anyway, it's right off the highway, so stop there and check out Old Town. (Check my reviews on Edelweis 2 and the California Club)

Quality/Quantity - What a cool active town, see pictures…read more(and/or their website) of some current events. This might be our new pit stop...? Or a designated location? We usually go to downtown Auburn, so I am glad we came to Old Town this time. Atmosphere - Cool historic town. Lots of locally owned shops. Plenty of places to eat. Walk friendly but not sure if ADA friendly. Dog friendly, at least at the brewery. :) Service - Good, everyone we met was friendly. Price - Depends on where you shop, eat, and drink. Owner Comment - What a great fun town, looking forward to coming back soon when I have more time.

I love this post office. Very friendly and helpful employees. Usually not overly busy.read more