Came in yesterday to drop off a package. I was helped by Amber. She was super friendly and helpful. I've never had such a great experience at a post office before. Wish this one was closer to my house. I just happened to stop by because I was meeting a friend in the area. read more

Calvin is the shinning star in a dark world at this post office. Thank you Calvin! The stereotypical disinterested and heartless government employ was played out today by _________. Unlike you I have a heart and won't state your name. There was NO indication that service ended at 2pm. A steady stream of patrons parked their cars and then rushed into the lobby only to be met with a the harsh.."we're CLOSED!" Countless disappointed people were turned away. Here is a thought ... POST A SIGN OUTSIDE! Post a sign at the DOOR! HAVE A KINDER DEMEANOR! Honestly I felt like people were getting B*tc*h*d slapped left and right the weekend before Christmas. I have dealt with the manager at this branch and the problem comes down from the top. We need we seek out other USPS locations. This why UPS is doing so well. Have a heart! T read more

Just FYI their phone number is 760-806-3866. Their number used to be listed here but I don't see it anymore which makes everyone call the 800 number which is a pain. I'm not partial to the service here since 2013 so oh well! Hope the number helps! read more

Don in the passport department was so kind and helpful! He didn't have to take me in as a walk-in, but he did out of the kindness of his heart and I couldn't be more thankful! The process for me getting a new passport came suddenly and has been a stressor in my life, and being able to come to the post office and be treated with courtesy and kindness was truly amazing! Thank you Don! read more

I accidentally had a package shipped to my old address that I moved from over a year ago. The mail carrier caught my mistake and now it is being shipped to my new address. Thank you so much!!! read more

Incredible service for a post office! It was quite busy there today for holiday shipping, but the two people who were working to help folks with the kiosks were both extremely helpful and easygoing. Sadly, I didn't get their names & they were wearing jackets over name tags, but one was an African American man and the other was a Vietnamese man. It's not my nearest post office, but I'll make a point to use this one if I happen to be heading that way. The African American gentleman was able to help me with my shipping without being condescending or short with me. I very much appreciated his kind assistance. The post office itself has plentiful parking and a spacious interior, with 3 kiosks for self service. read more

Everytime I come here, I feel like I'm wasting the clerks time. They always have a bad attitude and are very condescending. The African American lady is the most condescending one there. There's time where I witnessed her yelling at customer. When she helps me she has an attitude. I don't know if she's having a bad day but I don't appreciate the passive aggressiveness. This place needs to work on their customer service. I won't be coming back to this place. Seems like they care more about clearing the line up and getting mail than treating people with respect. read more

I went there to get some tracking label for my package and I usually do it on one of the self-service machines, but this time the machine wasn't recognizing the unit number of my recipient's secondary address so I decided to wait in line and get a help from one of the workers there. I went up to this old guy name "YONI" and from the start he was just condescending and rude. I tried my best to be polite to him, but instead of trying to help and address my questions, he was keep saying his own things and made things harder for me. I don't think anyone should have a hostile and condescending attitude toward his/her customer like that. This was by far the worst experience I've ever had in any usps place. I'd recommend you to go to a different usps location if possible so you don't get some usps worker ruin your day like this read more

Once again tracking says our package was delivered, when it was not (as evidenced by the Ring camera). Liars; incompetent; or criminals. Pick one or all - it now seems to be the new norm for USPS. This isn't the first time - last time in 'investigation' the driver said he "must have delivered it to the wrong house' right - I hope his wife or whatever enjoyed our shoes. Refund? don't make me laugh - sure... you'll get a refund - if you can jump through the loops put in place to discourage any accountability by USPS. read more

Not happy with the prices! Mailed a dish towel only to San Marcos since I didn't have tome to drop it off and paid $4! Crazy! I went 2 weeks ago mailed 2 dish towels and it was $1.60. Don't understand why it jumped so much. I'll go to UPS instead. Lines are small and more than Lilly less money to ship. read more

OMG! I just went to Kiosk at Post Office. They completely changed the kiosks and the new software must have been created by a 90 year old. What normally would take 3-4 minutes (for 2 packages) took almost 20 minutes. If you have a North, South, East, West in the address (e.g. 105 N. Main St) it doesn't understand it. So you have to go back to beginning and tell it you don't know the address so they can choose it. It's a joke. The hardware isn't any better. When you push a button to make a selection be prepared to wait at least 5 seconds for it to register. And there are at 20 buttons... hello? What used to be a great convenience (with no problems at all) has now become worse than standing in a 25 minute line! Anyone else experience this? read more

Lost packages. Rude employees. Mail delivered to the wrong addresses...just the tip of the iceberg! In the past two months I have had seven of eight packages go missing, be delivered to the wrong address, have the parcel locker keys for packages put in the wrong neighbors mailboxes. The people in my neighborhood are constantly exchanging mail with one another because the carrier for our route is consistently putting the wrong things in the wrong places. I have received mail order medications for my neighbors, they have received our bills and packages. Several items have just gone missing and never found again. "Parcel undeliverable l address incorrect or illegible" has shown up a few times and when I have gone there in person to get to the bottom of it, the package was found and perfectly intact with correct labeling. In the past six months I have been down to the post office a dozen (plus) times to retrieve packages that had nothing wrong with them-just weren't delivered and no explanation given. Had packages marked "out for delivery" and then they just vanish, no delivery, no delivery scan, nobody at the post office can locate them. Last time I was in there a few days ago for a high-value missing package I got agitated and explained to the postal worker (an older asian man) that this keeps happening more times than not and he said "calm down, it's no big deal!" Yes it is. Anita and I have spoken on the phone several times because I now have the post offices direct line on my saved numbers because I have to call so frequently about lost packages and she is constantly rude. The carrier for our neighborhood is practically worthless with the delivery and the workers at the post office are rude and indifferent to the mail THEY lost. This is why you guys lose more and more market share to UPS and FedEx every year. Get your stuff together and clean house. read more

On August 11, 2020, I went into this post office to purchase 3 Postal Money Orders; 1 for $20, and 2 for $10 each. Before leaving, I asked the clerk if I could check the status of these online, and he told me, "Awww, no. You have to bring them back in here and we can check them... if the system is even working. It's not very reliable." So I waited until yesterday, September 9 (approx 12:30pm), to take them back and check the status. Waiting in line, social distancing with a mask, etc... in about 15 minutes it was my turn. Of the three clerks working the counter, I was greeted and beckoned by the clerk on the far left. As I approached, I said, "Hey! How're ya doing? I bought these money orders in here a month ago and thought I'd just check to see if they had been cashed yet, or not. Do I give these to you or the blue door that says TRACKING?". I handed him the money orders, and as he looked them over, he said to the clerk next to him, "I'm not sure how to check money orders... do we do this here?" The clerk to his immediate left snapped back with, "Yeah, we can do it but there's a fee". I responded, "A FEE?" Then he snapped at me with, "Yeah, it's like $10 or more for each" and then he snarked to his coworker, "it's all right there under "money orders". Just punch the key..." I felt so bad for my clerk, who in NO WAY had said anything that would warrant that kind of nastiness. As he looked back at his keyboard to find "Money Orders", I told him, "Never mind. I'll just take them home. I'm not paying $10 to check the status of a money order that only cost me $10 to begin with. Thank you anyway, though." My clerk was a total gentleman. If I could single him out for 5 stars, I certainly would. However, the bulk of the visit revolved around the center clerk; a nasty, carping, Napoleonic piece of work who dragged this review down. And if I'm not mistaken, the bearded one on the other side of him is the clerk who sold me the money orders and told me I couldn't check them myself online. SURPRISE! YES YOU CAN: https://tools.usps.com/money-orders.htm Normally, my visits to this post office are pretty pleasant, but yesterday was anything but, and all owing to one clerk who wasn't even mine. Note: I was so angry when I got home yesterday, I decided to wait 24H to write my review. Just thinking about the shipping discounts Jeff Bezos/Amazon.com get, and yet they're trying to gouge little folks like me... the idea almost had my hair on fire. Seriously, if the first clerk knew his job, or had any incentive to get me a correct answer on MO status checks online AT THE TIME OF PURCHASE, this whole review would have never happened. But, the last review I wrote here was 5-star, and a coordinating post office across country also got a 5-star and it was all related to the same issue. I was so pleased, I dropped a note to the USPSOIG. When you're good, you're good. But when a employee is not working in your best interest, you need to be notified. Here you go. read more

We have had on-going issues with our mail carrier so I went to the post office to speak to the postmaster. I waited 25 minutes and they never came out. I left my my phone number with the clerk, they never called. To file a complaint call 858-674-2670. read more

I have probably had to contact management there 15 times due to lost mail, other people's mail delivered to my mail box or them forgetting to give us the key for a package. The manager Daniela gave me her email to let her know if it happened again but clearly she does not care as it continues to happen and she doesn't bother to follow up. I spoke to another male manager with a similar situation and asked how they plan to rectify this....his response "we don't inform the public of disciplinary actions" aka we aren't doing anything. I wish there was a way to reach out to a person above them as they have even delivered our neighbors passports and birth certificates to us. They are a liability and worthless at their job!!!! read more

Removed the FedEx box but it is still listed as a drop off location. The box next-door at Fed ex is nonfunctional as they have one box, it's full to the top, there's no place to park to get to the box. read more

Went in this morning to submit my passport application The fellow who took care of me was very professional and friendly The facility supervisor didn't seem to interested in helping him with a computer problem. 1-star for the supervisor; 5-stars for the passport clerk read more

We went here yesterday to get our daughter's first passport. Our experience with Yoni was amazingly positive. He was friendly and helped us considerably as we needed to expedite the request in order to receive her passport in time. Thank you! read more

this place is very conveniently located. I just dealt with the passport office, and the guy was so friendly and so helpful it blew my mind. Got me in and out in a matter of a few minutes. Very informative, with a very professional demeanor and attitude. read more

We need to renew the passport for our 6 year old daughter. The online site does not offer a solution, neither does the dedicated number. So we called the postal office in Oceanside. The first call, we waited about 10 minutes until they without any notice or even picking up, hung up. The second call, after about three minutes, a gentleman picked up teh phone and informed me about the numbers an websites ai tried before. I explained this to him and he told me to hold. I am now holding for 27 minutes and still no pick up , which is ridiculous and shameful. I will post my experience also on other internet media, illustrating the ridiculous approach this office gives. Maybe they ahve a lot of work, but this is a no-no. I just upped the score from 2 to 4 stars for the fact that I got an apologising phone call from the postal office explaining the terrible experience. Due to new hardware they suffered multiple telephone issues. Working in a corporate environment I can understand this and I thought it was very attentful to make this courtesy call. It enhances my trust in the postal office and its workforce. read more

I called their number listed on the USPS website about whether they have some of my mail since there has been a vehicle obstructing the mailbox. I completely understand why the mail was not delivered, no problem there. I asked the operator whether they have my mail and she rudely replied " why would we have your mail here?" After I gave her context as to why they might have my mail. She checked and stated right back what I told her like it was going to be a surprise. Yes, I know a vehicle was parked in front of the mailbox. I told her the issue is solved and whether I can pick up my mail or will all of the mail from previous days would be delivered today. She again rudely replied " as long as there is no vehicle blocking the mailbox your mail will be delivered " after I had been completely understanding and polite. I am rating 3 stars because the operator had no knowledge or the ability to think as to why they might have my mail after giving her context and describing the situation. She also very rudely talked back for no reason even though I was understanding and apologetic as to why my mail could not be delivered. I have been to this USPS as well and everybody had treated me great and with respect but this lady operator was just awful and rude! I would've rated 1 star but my other experiences with the other 2 employees I have interacted with were delightful so 3 stars it is. read more

First of all, I want to thank DON for helping me out with my kids passports! He was extra helpful, great personality and had us there about 15-20 min tops! I wish other post offices had great customer service like this one! Don, great job and keep up the good work. I appreciate people like you!!!!!!!!! read more

I just left a long, long line at this Rancho Del Oro USPS. It's Saturday, there is NO ONE monitoring the comings and goings...Almost everyone is wearing a mask; however, there is one woman who appears to be very proud of the fact that SHE is NOT wearing a mask...she's talking on her phone, completely oblivious of how everyone around her is following the mandate! Not everyone is 6 feet apart...lots of socializing going on!! Is the USPS NOT part of the government?? Why is there no one "minding the store?" Please don't put everyone else at risk...this is a very selfish way to conduct life! read more

What a great Post Office, in a county full of worn out broken ones. Great parking, Great location, Great Staff, and Great Product selection. On a recent visit, we had to get new Passports and had the joy of being serviced by Don. He is a shinny Gem at this store and takes care of all your needs. He is very knowledgeable and got the job done Fast and Easy. Thanks again Don for your Superior Service... read more

Terrible customer service. They make you pay for the two day delivery option but my package hasn't arrived in over 6 days. Still hasn't arrived. No help from the USPS Call Center who just says that even though you pay for the 2 day it's not guaranteed. read more

My wife and I had a passport emergency with our three kids and were not optimistic about our options but Don in the passport office restored our faith in humanity. He went out of his way to fit us in and stay after hours to handle all 3 kids at once. I can imagine he must face a lot of people regularly who are dealing with stressful situations and I congratulate him for keeping it together. I'm sure it is often a thankless job so I hope he gets due credit when he goes above and beyond. read more

I have been to this post office too many times because of mail delivery issues. Don't get me wrong, the people in the office are lovely and very caring, but holy mother of bob dole, just forward my mail!! I've been there three times because my mail isn't being forwarded. THREE. TIMES. And the issue still isn't resolved! The first time I came there, a woman took my name and number and told me I would receive a call from a manager. Well guess what?! That never happened! I don't know what the problem is. I've been to the Encinitas, San Marcos, and Carlsbad offices before and haven't had any problems. It's weird. read more

Okay--no joke. The passport lady (who was working on 1-18-2012) literally slammed the door right in front of my face. It was like something from the movies, I couldn't believe it. Once that happened, I waited in the different line to talk to a Post Office employee who apologized for her actions. When and spoke to her for me, and came back with an appointment book that was full for the next eight days! The employee then told me that the Temecula Post Office [(951) 506-5513] can help me because "they have no problems" and don't queue up and also accept walk-ins without an appointment. Get your act together! I will NEVER return to this post-office again. I'll take my $200 transaction elsewhere. read more

Absolutely awful. I couldn't agree more with anyone who gave this facility less then 2 stars. Absolutely awful. Girlfriend went in to ask questions and apply for a passport and was barley given the time of day. It took a while to get thru the lines but hey that's a post office. Went to the older postman in the red vest that was very rude to her. She was trying to ask questions, and figure out from the source how to go about getting a passport. The man cut her off middle of her questions, had extremely rude tone and even started to walk away at one point after he jus handed her the application. Other people have had a similar experience with this facility and this should not be accepted. "Too busy"should not be a phrase they are firmilar with a service like this. The Asian gentlemen however behind the counter was very pleasant and a great help so thank you to him. Bottom line, don't go here. read more

Don't try calling by phone, you will only get a busy signal. [update] Someone did pick up the phone but quickly hung up on me, before I could even speak. I guess that's progress. Instead of a busy tone I sometimes get through but it rings forever. Nobody answers the phones here. They have been delivering the neighbors mail to my address and I have no idea where my mail is going. Expecting very important items to arrive but I've received absolutely no mail this week, usually we receive mail everyday so there is something obviously wrong. It shouldn't be this hard to contact someone, and the hours overlap my work hours so I'll have to take time off to go in person. read more

This place does not ever answer the phone. I call over and over again and they do not pick up. When i do finally get through after hours of trying they are extremely unhelpful and rude. If i could give this place zero stars i would. read more

I do a lot of selling through the internet, so i am constantly at the Post Office. A plus to this post office is they installed these self service machines where it weighs your item and prints out a postage stamp. It is helpful, if you don't need anything other then basic postage and saves you from waiting in there HOUR long lines. Customer Service : I would say is hit and miss. Sometimes i get really helpful employees other times i get extremely frustrated. There are a couple of male employees that do not act appropriately with their female customers. I have seen it countless of times and have also experienced it myself. They make me feel very uncomfortable, and while waiting in the line have seen then lag on finishing up with a female customer just to hit on her. It's creepy. If i can i always try to use the self service machines. read more

There are absolute LAZY morons working here. I can't tell you how many times I've had a package notice left in our apt. comples mailboxes that I had to go pick up a package because I "wasn't home". A complete lie, since I was and the truth was the carrier was just too lazy to walk to my door to deliver the package. Our regular guy is great, but whenever he has a substitute, things go wrong. Then, when I've had to call the post office, they either DON'T ANSWER THE PHONE or put you on hold for ten minutes (because I think they're hoping you hang up out of frustration and don't bother them again). Kinda sucks for the consumer when you pay for two-day shipping and it takes an extra 2 days because you have to wait for redeliver (if they remember and don't try to say you weren't home again.). Even worse when they completely loose the package, which has also happened with these guys. read more

Yeah, this post office is the worst. Do yourself a favor and drive over to Carlsbad Village or somewhere else if you can. If you HAVE to deal with this post office, have patience. They've never been able to get my hold mail requests correct. Either they ignore it completely, or delivery the mail days before the hold is set to expire. Never mind the fact when they randomly decided to stop delivering mail to my entire community, and made everyone go into the post office to pick up their own mail. Of course when I went they hadn't even bothered sorting our mail out yet. Nice to know they decided to give themselves a vacation. Here's a tip that I learned. If you want to get in touch with them, don't bother with the phone number. It's constantly off the hook. Pretty sure it's done on purpose. Anyways, send them a fax. That line works. Twice now I have sent a fax explaining my problem and that I have been trying to reach them for hours and calling out that their phone line is busy. I've gotten a call back within hours. So hopefully that will work for you. read more

JUST DON'T LIKE YOUR SERVICE I'm feel so bad. Are you a tired? You have to leave your work. Oct 11th 4:15pm read more

Should have read the reviews on here before going! Apparently multiple people had a similar experience with "Don" for their passport appointment. I left confused and frustrated. I felt very insulted and uncomfortable as well. Being rude and snappy to someone is just unnecessary! read more

I would not recommend this location for getting your passport processed. The man who processed it was rude and dismissive. Other employees in the location seemed friendly and helpful, but this man did not. I would not visit this location again. read more

Made an appt to renew passports and "Don" so rude almost abusive..."we don't do passports in Dec, why do you come today too busy, mail it in, yelling etc etc etc!" Got supervisor and said same thing! Mind you we had a 1/2 hr appt--so if USPS does not want appts in December should say so when you make the appt! read more

Everyone at this location had been nice, professional, and helpful. I have since found the Bonsall PO (5 stars) so I had to drop this one to 4 stars. read more

Got my passport from Don. He is the best plain and simple. Great service effective and efficient