So I just left the post office that is in walking distance of our home. And I had the displeasure of being in Lily's line. I've had the displeasure of being in Lily's line before I believe she's probably worked at the post office for 20 years. And she has the personality of a rock. But that's okay what's not okay is her being blatantly rude abrasive and dismissive. Logging on to yell I see that this particular location has 123 reviews and it has a 2-star rating. I would be willing to bet money it has a 2-star rating because of Lily. The only reason I'm giving it a 4-star rating is because the lovely postal worker to the right of Lily name Teresa, is definitely a people person is very professional efficient empathetic and sympathetic and everything Lily is not. I needed to get some very important documentation to a government agency and Lily could not find the address even though I showed her the address of this government agency in Oakland on my phone. What should have been a 10 minute trip to the post office took an hour. I wouldn't have minded it taking an hour if Lily wouldn't have been so rude and abrasive. In the end Teresa worked it out for me which was very pleasant. Thank you Teresa for your help and your professionalism and without needing to know you personally just having an interaction with you you clearly have a kind soul. I don't know if I will ever go back to the post office that my family could walk to if we wanted to I may find a new one but if I do go back just for convenience I will never go through lilies line again. read more

I've been to Black street Post office for lot of times and there's an Asian guy who always attitude strangely. He sounds very loud and act exaggerate when answering questions to some customers, especially when helping foreigners who can not speak fluent English. He raises his voice to show his power but never notice that he's truly embarrassing and scaring some customers away from him. Whenever I saw him on shift, I would rather go to Hacienda office although it's bit far for me. read more

Worst passport service ever! Long lines every day and staff does not do anything to fix the problem. Shuts passport service early without any warning! read more

got to the post office at 9:15am. to my surprise the passport office which is scheduled to open at 10am started working at 9:40am. I was 3rd in line and was out of the office 15 minutes after my appointment and before 10am. Way to go!!! read more

Horribly incompetent people. Did I mention Rude, Not helpful, and extremely arrogant? Not enough people leave reviews unfortunately, or maybe someone would notice and take action. The Asian gentleman with the glasses, who has been at the counter a long time, is the worst of the lot, and I have witnesses his rude behavior to other customers, on numerous occasions. read more

I had initially been very worried about how my experience at this post office would be by looking at previous reviews and that when I called, no one physically answered the phone. It went to an automated system that explained what would be needed for passport services but despite that, I would say this went by pretty smoothly. I went there today to get my passport renewed and had to fill out a d-11 form because I was issued a passport under the age of 16 that had expired. So basically I had to do the whole process all over again in person. I got there around 9:45 and was the second person in line since they start at 10am. On a side note, I do highly recommend getting there early because the line got really long closer to 10:15. I had all of the necessary paperworm and was able to go in and out in about 10 minutes. (Someone will check with everyone in the line to make sure you have your forms, id, checks, etc. So be sure that you aren't missing anything.) A really nice lady was helping me and she was very clear with how the whole process worked and it was clear to me that she wanted to help me out. It was really reassuring as this was the first time I had done this on my own. (Yay welcome to the adult world) but I did ask for her name which I believe was Marta. I hope I got that right but if you happen to see her, she's really nice and smiles a lot and will be happy to help you out. I really appreciated her patience and clarity on something I was doing for the first time on my own. read more

Sent item priority mail to Hawaii (Feb 25) stuck in Oak - delayed - no reason provided for over 9 days. Opened case on-line (more painful than wisdom tooth removal) 2 days letter got notification that a postal inspector was looking into it. 1 day later parcel finally arrived in Hawaii, but still delayed @ Hawaii postal hub. (over 5 days and counting 2 Hawaii) Went to Pleasanton post office to obtain claim form - Older female employee told me I needed to file claim on-line, I told her I was getting no where with usps.com. I came back later with tracking details requested by older female employee. When I arrived Older female employee scurried over to supervisor (probably to tell her I was trouble) Told by male employee I needed to wait 30 days. I told him, I need someone to look into this problem. He referred me to his supervisor "Gloria" she was hiding in the back. I waited over 15 minuted for her and finally gave up. Customer service is not a priority @ this location, they are robots who simply ask if "anything is fragile or perishable" If you ask anything else to these "robots" they will cause you to self destruct. read more

We went on a busy Friday to get passports for the kids. The manager and the woman who reviewed our passport paperwork were very accommodating, helpful, and friendly. Definitely 5 star service! Thanks USPS in Pleasanton for making this easy for us. read more

even with the massive holiday traffic coming through this post office, these guys still performed well under pressure. the lines are long and frustrating, though to be expected, and yet i still didn't want THAT long for my postcard postage needs. the frustration comes from the unprepared customers, so try and do us all a favor last minute shippers...get your shit DONE before arriving here to help facilitate the line! regardless, i missed the lunch rush just narrowly so i was happy...i can't say that for the long line waiting to be helped. at least they were fully staffed ready for the massess!! keep calm and carry on. read more

Excellent customer service, fast moving lines (way quicker than Dublin), friendly and helpful staff -- I always go to Pleasanton Post Office if and when I have a choice. Also, hecka cute postage stamps!! read more

I consistently get mail for my neighbors, This has been going on for months. One of my neighbors expressed concern and the delivery improved for a time but is now back to the mistaken deliveries again. I received three pieces of mail on Saturday and only one was for me. Careless mistakes. read more

Having lived in other countries with major postal issues, I am a huge fan of the USPS. Customer service at the Black Ave. ones is wonderful...so much better than when I have to pick up packages at Hacienda. Black is closer to my house, but Hacienda is where my "undeliverable" mail ends up. I love the ease of the parking lot and how quick the lines are at Black. On top of that I have never had a rude postal employee. Even when dealing with shipping to Japan, Germany or England. Very helpful in filling out forms. read more

I have not been receiving my mails for past five months, ever since I moved back to my old house in December 2015. I have contacted managers and supervisors many times. I made visit to the office in January before my DMV visit and I was promised delivery but my renewed license was returned twice and still now, no mail. They need new set of supervisors, Clerk seems to be more knowledgeable than the supervisors at the office. read more

This is for the passport service. After realizing my passport was expired and we were due to travel soon, I immediately got online to see what my options were for quick renewal. This post office said passports are walk in only - no appointments. It also gave the hours as 10am-3pm - this was on their automated phone message. Thank goodness I read some reviews early this morning before waiting until opening time to go in!! After reading that you needed to go down and put your name on the appointment list (YES, get there as soon as you wake up!) I went in around 8am and got an 11am appt time so I went home and came back a little before 11. Well, I didn't get in until 12:35! I'm not sure where the problem was but I did notice that people whose names were on the list, some of them had multiple passports they were getting (ie: families, couples) I don't know if they failed to make note of that on the appointment sheet or what but a lot of us that had earlier appointments waited for a long time and some were getting frustrated. Thankfully I didn't need to take time off from a job or something because that would have been extra annoying. So.... it's a good place to go for a passport but be aware of the system they use! By the way, the lady who does the actual paperwork once you do get inside is very nice :) read more

Last time I was there, the staff that helped me was extremely rude. She made me put a tape on my package, not only that I will be charged another dollar or so more which I agreed to pay, but she also made me step aside so she could serve the next customer in line while my two young children was going crazy due to a long wait. I begged her to let me finish since it'd only take a few seconds to put the tape on. She refused and scolded me to step aside. I had to wait another 5 minutes while she was helping another customer. It was so rediculous, I asked to speak with the supervisor to address the issue, waited for 8 mins, no supervisor showed up but the lady that was helping the line came to me and gave me a small piece of paper. She asked me to fill it out with my phone and complaint and someone will call me back soon. It has been over a month and a half no one ever called me back. What a place, will try to avoid going there next time if I could. read more

Been meaning to write this review since the last week of Feb, when we visited this postoffice. We wanted to apply for a passport renewal for our daughter. Called a couple of post offices and they said that we would need an appointment and the first available appointments were weeks away. Called the Pleasanton post office and the automated message mentioned that no prior appointment was needed. Yay!! Went at 2.40PM with no expectations since the cut off was 3PM but wanted to figure out how crowded it would get. Gloria, from the Pleasanton post office was very helpful and apologetically told us that there was a cut off and they couldn't accommodate us that day. She printed out a list of post offices offering this service and handed it to us. She also advised us to come early if we wanted to come again the next day and suggested one parent stand in the line and the other parent arrive with the child on time(to avoid hardship for our 5 year old). I went at 9.15 AM the next day and there were 7-8 people ahead of me waiting in a line meant for passport applicants. Gloria gave me an estimate of how long it would take so that I could tell my husband to bring our daughter accordingly. Another lady advised all of us standing in the line regarding payment, photographs and application forms(all are available at the post office) and patiently answered people's questions. The wait wasn't all too bad and it was our turn in little over an hour. We went in and a super efficient lady processed the application and sent us out within 5 mins. We received the passport a few days ago. Thank you to the ladies handling this service for making it so smooth and to Gloria for being so helpful. The ladies handling the regular post office functions were also efficient and the wait times were very less as far as I could see. read more

use another shipper usps is just plain POOR ordered part from Scoots Valley has been sent to Texas I could have driven there and picked up faster!!!!!!!!!!! oh yeh I am only 30 mimutes away if I drove there usps you are poor poor poor read more

I will never go to this POST ORIFICE again. The last three times I was here, the clerk left me standing at the counter for 20 minutes while they went in back and took their lunch break probably. I mailed out a certified letter here and I never got a return receipt, so the clerk left me standing there while they retrieved a printout. They told me it had been delivered, but not signed for and suggested I get a refund for services I paid for that I didn't get. I took them up on that and now wish I never had. I had to go in to the back office and wait for the clerk there to fill out some paperwork, only to be told that in addition to my register receipt, they needed the green certified letter receipt too. I then went to one of these dumb clerks behind the counter another day and showed them a green receipt and they told me it was the wrong one. Then he told me to wait there while he talked to his manager, which took another 20 minutes, only to tell me there was nothing they could do. In all, I wasted a full hour all for $4.90, which I never got. I'd now rather wait in a long line at the Livermore post office where there's usually only one clerk working, but at least they're competent over there. read more