We stopped by the USPS and all I can say is I had an amazing service by the staff. Very helpful specially when you are renewing your passport. We stopped by the postal service a few weeks with no appointment and we got help right away and were instructed on what we needed to do. The staff was courteous but also patient and guide us through the process and we got it done efficiently. Great customer service. I'll definitely continue to visit this location. Plenty of parking around. Until next time. Chao! read more

I love the US postal service. If you've ever traveled anywhere else in the world you were realize what a gem this public agency is. For not very much money you can mail something with confidence that it will arrive at the right address and on time. The staff is always helpful and frequently confined you ways to save money on your mailings. Highly recommend their service! read more

Wait times are unbelievably long. Not saying it's the counter ladies fault but it really is. Spent forever on one guy at the counter while everyone else is waiting to just make returns. read more

Horrible experience. could've just taped up my bag and stuck the label to it instead they charged me six dollars for a box four dollars for a piece of tape which I only needed one piece for. Didn't see the old man's name, but he wears glasses and has gray hair. read more

I read an older review about the clerk, Keith, at this branch. Apparently the bad review did zero to improve his mood or manners. He has a Grinch cap at his station for quite obvious reasons you'll learn if you are stuck with him. My son is a postal carrier and delivers to 600 homes/businesses each day. He has a smile and greeting for all his people. Heck, one street threw him a huge block party to thank him for his service. My point being that one can still be courteous even with a huge route through heat, rain & smoke- and a postal clerk doesn't have to work in the elements. read more

US Post Office - Keith's station - Post Offices Near Me - Rohnert Park, California

94928 USPS staff hustle. Go there early AM & they are filling the route vans like they do care. They even delivered a package to my door on a Sunday. Don't believe me ? .... look up tracking # 9339589704027972940180 read more

THEY DONT RING THE DOORBELL!!! i've been accused of missing my package delivery twice, so now it's going to get sent back all the way to Korea??? wtf.. everytime i've gotten the "we missed you" letter there were multiple people at home who claim that nobody rang the doorbell. i was here today waiting for a ring, and nothing. the delivery people are incredibly impatient and don't even try to see if somebody is home to get the package. i guess i'm supposed to camp out and sit in front of the door waiting for usps to come. i wish my package was delivered through a different service, but i didn't get the option. i can't even call the location to ask if the package is back at my local usps -- i just get sent to some automated call that gives me no helpful information. read more

You know why postal workers go postal - because of the idiotic customers that mail their crap at this location. My eyes almost rolled into the back of my head having overheard some of the questions these imbeciles ask postal workers. We are talking about mind-numbing stupidity here. Please go to the USPS site to get informed before you hold up the entire line or start arguing with the postal workers over policy matters to which they have no control. Also, no one gives a sh*t what your stamps look like so just say yes to whatever they give you instead of perusing stamp collections like you are buying a new pair of glasses. And for the love of god, stop chatting these postal workers up like they are long-time family friends - there is a line of people having to listen to your desperate drivel. Luckily I only come here when I have to get delivery confirmation for eBay returns. If you read the negative reviews about this place, you will quickly know what I mean by "stupid customers". One guy was actually surprised his package needed a shipping label and dinged this place with a negative review. That's kind of stupid you can't even put into words. People also expect these poor folks to roll out the red carpet for them, often complaining about the "attitude" behind the counter. Did it even occur to you dumb sh*ts that they are trying to keep line times to a minimum? You are there to mail stuff, they don't give AF who you are or about your personal life. read more

I have to use the post office at least once a week. I have the choice to go to other offices and I will always choose Rohnert Park. Grace, Keith, Herman and Sue do what they can to get through the very long lines. I appreciate knowing when I come here I will have my mailings done properly. read more

a lady went out of her way to scam me. I grabbed a 3$ standard shipping box and the lady at the front desk said to use another form of shipping instead, saying it would be free. I go to ring it up it ended up being 11$. she had no reason to intervene in my situation. read more

Keith at customer service was rude and very passive aggressive. We were there a few times and every single time, he had the same condescending passive aggressive attitude. If you don't like your job, find another one you enjoy. If you don't like your life, change what you don't like about it. Do not throw your frustrations and mean attitude on anyone. Totally rude and unacceptable. read more

Thank you so much Sue you dud a great costumer services I left out of there happy with her treating with great respect

They regularly used to incorrectly delivered my mail to my neighbor and theirs to me and when I complained they told me I need to put the house number on our mail slot even though it's two feet away from it on the house. LAZY! One mailman was so scared of our slow moving blind deaf senior dog (10lbs) that he almost sprayed him with dog spray even though he was 6'3" 300lbs and the dog was wagging his tail. Same mailman said he could get paid for getting bit by a dog. Sounds shady to me. Haven't seen him in a year, maybe he got bit and retired? If I park to close to garage and they can't cut to the next neighbors house through our grass and driveway and actually have to walk around the cars to the sidewalk I get dirty looks and bad attitude from the mail carrier. Regular occurrence to come home to mail hanging out my box. Not put in all the way. How old are these people? They need more supervision that my 3 year old. Sick of this crap. read more

Gosh, its hard to be objective about government services, or psuedo-government agencies like a U.S. Post Office, because "government" is a different category than normal businesses. I used to absolutely love mail when I was a kid, and all the way into my twenties. Now, I wish I never got any, except hand written ones where someone writes to say they love you. They have all the usual things like commemorative stamps, next-day delivery, a fair amount of P.O. boxes, and is the base for Rohnert Park's home and business mail delivery service. It's stuck in Raley's Towne Centre and has very few parking spaces near its location. It is no longer open on Saturdays like it once was. As post offices go, I think the one we have in Rohnert Park is okay . . . they get the job done. Review 0038 read more

Guy employee behind the counter (today 2/10/23) is super rude and unprofessional. His customer service is very passive aggressive. Clearly he doesn't like his job. The way he interacts with customers is very sub par. Definitely won't be going back to this usps location. read more

My biggest beef with this location has to do with its exterior. First, the panhandlers next to the front door need to go. I'm sorry if I sound callous, but they're often in the way physically. And second, the parking spots in front should be reserved for postal patrons ONLY. I'm so tired of seeing inconsiderate people park there and then wander off to the grocery store, etc. USPS, please take action. read more

My packages come back to me DESTROYED! A big hole in the package with one little piece of tape over it like its going to do something! My fathers Christmas gift got to him beat up and filthy!!! Can the handlers not be trusted with fucking packages???? I pay to have my packages SAFELY!!! Shipped and handled but clearly they dont know how to handle anything i do not recommend shipping anything with these people! Go to the ups store around the corner!!! Absolutely pathetic service!!! read more

I had to give a start to post a review. I truly have no words to quite say how unbelievably rude and non-social the employees of this post office are! Every single tome I go in there no matter how nice how much I smile RUDE! Today I had to mail gloves and mask to my elderly mother and just knowing we are all in the pandemic together I'm seeing everyone being kind and patient with each other, and GIVEN these employees can still be working and getting a paycheck yet still RUDE! WOW! I worked as a firefighter in a very busy city for 20 years. I've been faced with everything you can imagine. I accepted my job and all that came with it! I know working with the public can be challenging. Can't tell you how many times we'd get up at all hours for what I would never consider a emergency and yet I've always treated people with dignity respect. Obviously nobody cares how these employees treat people as I've lived in Rohnert Park over 23 years and it's never changed (same counter rude people) and I won't go so far as to name employees but who was working April 7th at 1:30ish you/He is RUDE! On another note I have always had amazing mail carriers. Kind and thoughtful and always go above and beyond. Be safe everyone and remember to treat others as you'd like to be treated read more

Passport service is awful. I've called 151 times so far from 9 to 9:12. No humans. Have to call the same day. If you don't call by 8:55 (service is supposed to begin at 9) then good luck hearing anything besides a busy tone. Update: it's now 9:17. I've called another 26 times. No humans yet. Update: 9:19. Called 17 more times. Dial tone only. Update: 9:21. Finally got a human after 7 more tries!! Me: "I was hoping to schedule a passport appt." USPS: "I'm not sure if she's fully booked yet." Music for 3 more minutes. USPS: "hello. The only time we have left is 1130." Me: "You have no other appointments?" USPS: "no". Me: "I ask because I've called over 150 times this morning and got nothing but a busy signal. This isn't very convenient." USPS: "it's convenient for 99% of our customers." This is why usps has a bad reputation. Hint: maybe call incessantly from 845 on. read more

I dropped off (in the interior mail slot) a valentines card to a friend at this post office Friday morning. She lives 2 blocks away from this facility and still hasn't received the card! Great service!! read more

This is the worse customer service I've ever had dealing with the Post Office! I've called 3 times, send an email for the postmaster, left my name and phone number with a supervisor...nothing!! read more

Very rude clerk today. I usually go to the self serve kiosk but today i had media mail . There was no line anyway, so i went to a person. He was very brusk, gave me a pen to write the name on the label, but it didnt work.. he says never mind! And takes it back. Just really rude. I have to give good customer service in my job, couldn't believe his attitude. read more

I hate to leave bad feedback when I know the USPS is in the dumps, but I am just too frustrated not to. I've been living in Rohnert Park since July and every time, without fail, the post office line is at the door. I'm shocked there have not been any reviews about this location since most people in line tend to also complain about the routinely abyssmal wait times. Lastly, just a note: There is a clerk of average height (not the tall man with the beard who is a gem) who seems to hate his job and apparently bails on his duties quite a lot. I've heard his coworkers discuss him as well: "You're alone working out here? Where's XXX?" "Who knows? Walking around..." There is usually just 1-2 clerks working during lunch hour and after 5, when the place is busiest. The clerks don't seem to be bothered by the slow time at all. They chat with customers long after they've rung up their purchases. For those of us who are on a time crunch and do not have all the time in the world, this wait time of upwards of 30min is awful and almost worth the trip to the more expensive UPS. I guess you get what you pay for. On a positive note, the location is ideal in the Raley's Shopping Centre, there IS an automated lobby machine (which I use as often as I am able rather than wait inside) and there is a lot of parking. read more

I absolutely love this Post Office. I am one of those people that suck, that come in at the last minute and have questions and aren't prepared. Every single time I have done this, and it has been multiple, I have always received the best customer service and help. The staff here is so friendly and never shows any frustration towards me even though I usually squeeze in a minute until closing. They are always patient and kind with me, and answer all of my questions without ever making me feel stupid or like I'm annoying them. I would definitely recommend this post office to everyone. read more

We have lived in RP for 30 years, postal service has always been excellent, mail delivered on time and when we have to visit the postal office the service is 98% outstanding. read more

I'm glad we still have a postal service. It's hard to believe they've cut back so much with budget and all. Even harder to believe that if your "company" has cut back so much that you wouldn't be THRILLED to still have a job and busting your butt to keep customers happy. I did accidently drop my stamps through the mail slot and a very nice postal worker spent 20 minutes going through every single piece of mail to try and find them. She was the exception. And that's hard for me to say, because both my Dad and Grandpa were postal workers. read more

My mail service gets worse and worse. Mail used to be delivered by 2:00, and now we're lucky to get it before 5-6. Also, I have had days skipped. Terrible service read more

The only good thing about the Rohnert Park postal service is Carl the mailman. For him and his deligent work my rating is 5 stars for all the rest minus 10. read more

This Postoffice sucks. My packages have been delivered to the wrong address and nobody brings them back to me. The mail carrier must not know how to read! And our mail is delivered at 7 or 8 in the evening. This is the worst Post office ever. read more

whoever was working the front desk today, I believe his name was Herman O., he is very very very unprofessional and rude. I got in line, there were about 4 people ahead of me, and grabbed a priority shipping box because I had already paid for a priority shipping label, I just needed a box. He immediately started yelling at me that I can't use that box for flat rate. I repeatedly politely told him I had a priority shipping label and he ignored me. He then said the package needed to be ready to go by the time I got up to the kiosk mind you I'm not even close to there, he is yelling at me while helping other customers. No biggy I can assemble the box. So I get up to the Kiosk and he asks me if I have tape because he won't print a new label that can stick on the box or help me whatsoever with putting the label on the box so he makes me purchase a thing of packing tape then proceeds to tell me I'm too slow at taping the label and he'll do it himself, takes the tape and does it himself. The lady behind me even said she was shocked at the whole interaction. I will forever use UPS for all my shipping read more

I don't write yelp reviews often but I felt the RP Post Office team has the best customer service! I was having a hectic day and needed to mail some items to my son. I made it in to the Post Office right before they closing for the day . They were about to close the doors but were very happy to assist me. The supervisor and clerk were very helpful and had great attitudes. In my profession customer service is everything and I was happy to see that the RP Post Office has a focus on that! read more

They left a package in plain sight at the front door and when I went to check on the mail two hours later I found the package opened and the contents gone read more

I did not get a 2nd package last Monday while picking up a package. they showed,on the tracking site it was delivered ,but it was not there? the supervisor said he could not do anything about it because it showed delivered. even though the 2 packages showed delivered only 5 minutes apart while I was there. A SCAN OF THE BAR CODE IS A NOT A VALID CONFIRMATION OF A CUSTOMER RECEIVING A PACKAGE. I WILL NOW GET A SIGNATURE CONFIRMATION read more

I send out a package maybe once a year. I have stood at a counter in a post office maybe 5 times in my life. The last trip was bad but this one was worse. The guy behind the counter seemed to hate me from the moment I approached his window. Looked at my package and said "umm you need a label. You can get one over there" he points. I said ok and I apparently grabbed the wrong label. (There are about 15 different paper slips on the counter so I grab 3 of them that seem to apply to my situation fill them all out. Get back through the line, get the same guy who says "NO A L-A-B-E-L like I didnt inderstand the first time. Finally he moves from his cubby and yells for his boss. As it turns out I had to buy the label and it was on the sale rack. It took me 3 trips through the line and a purchased label to send out a simple box. if I see that dude in my work I will make him feel like a dummy. Not everyone works at the post office. Typical government union garbage I hope ups puts you out of business. read more

Rude unfriendly staff. Long lines. I hate that post office. And the postmaster Cecilia thinks she is the the mail god. I don't want to go in details, I never had a post office like that and I lived all over the US. I am now driving a bit further for my postal needs to Cotati, where everybody is helpful and friendly and usually no long lines. read more

Beware of Keith- he's a very unhappy and unpleasant postal worker. Avoid him while doing your transactions- he won't help you save on cost and will give you attitude your entire transaction. After getting stuck dealing with him a handful of times over the past few years, I now allow others to go in front of me to avoid his bad vibes. I'm just over it. He needs some serious love or to retire. Shame on management for letting someone so obviously unhappy work with the public. read more

Out of all the cities I've lived in this has been the best post office experience. I am at the post office almost daily mailing large quantities of packages. If you can get your package ready to go by printing a prepaid label, then you can bypass the line and leave your package on any closed register countertop. If you have something like an etsy business where you may be delivering lots of small packages, they can give you PO tubs to help you carry it all. The office staff have always been friendly and helpful with my questions. Some times of the day are busier than others and you will run into long lines. There are usually 2-3 people on staff and they try to get through the line as quickly as they can. The post office can be an inherently stressful place if you're busy and in a rush. Try to come at odd hours (i.e not at lunch time or after 4pm) and pre-pay if you can. A caution about parking, there are only a few spots just out front. I usually find it's easier to park in the side lot and cross the street. Backing out of the front row spots when you have traffic coming from 4 different directions is... just be cautious. read more

Ed Curzon is the best mailman out there! WOOP WOOP

I made an apt day of to get my passport. The lady had me write down my travel dates and assured me expedited would be plenty of time. I paid some extra money. They didn't send my passport to the office to be processed for a week. She was wrong and I found out it could take an additional two to three weeks at least from When she said it would be here. I even asked her about overnighting it. Needless to say we have to cancel our trip, pay for airline changes, and no longer even need the passport. Very disappointed and frustrated that I trusted her time frame and expertise. read more

Only P.O. in Rohnert so there's lines at least 5 deep pretty much any time you go in (and I'd hate to see what it looks like the week before Xmas). Good employees tho. read more