Great at getting us a quote and being able to help us out in a non emergency but acted in an emergency situation timing so fast and great to work with so kind too read more

Contacted me right away via email, but then zero follow up. I gave them my phone number as requested, but no call, text, nor emails followed. read more

I was not sure if it was my washer or my drain causing a flood on my floor. Dr Google said " call the plumber first" so I called these guys. They assured me it was the washer. They were here on time, very polite and respectful. I will call them again if I need plumbing. Try them out! read more

Unfortunately, my experience is eerily similar to those of others. Read the other reviews; you'll see a trend. This is long to lay out the facts, but the tl;dr is -- shop around and read the other reviews here. The story: We had slow and stopped up drains, at which point I reached out to Chase. Very prompt reply, super friendly, great demeanor. He came out, worked on the drain, and indicated it was fixed. Paid the $225 service call fee. Went to take a shower later that morning, and the problem repeated. He came back out. I asked if snaking or jetting the pipes was appropriate, and he said it was not, because of the nature and age of the pipes (a portion cast iron, a portion orangeberg). After camera-ing, he then quoted $4100 to cut out and replace a problem set of pipe. (Notably the quote didn't take into account the amount I already had paid for the initial visit, even though the problem wasn't solved - a theme. I had to haggle for that.) I said okay, and that work was done. In the process, he diagnosed that I had "bellies" in the pipes and some minor root intrusions remaining (these were mild and non-obstructive, per camera inspection), but the only way to fix the issue was $13500 to replace the pipes (of note, he told me (a) there is no way anyone would beat his price, because he's a small shop without overhead, and (b) if I told him *then-and-there* to do the work, he would take $1000 off. I passed, so I could get other estimates. I am glad I did.) The next morning the stopped up drains problem repeated ... again. I pushed further, arguing that it's weird that all these fixes didn't actually solve the problem. He said the only fix was to replace the pipes. I called around for competing quotes (as one does with a 5 figure job). All were top-rated professionals on Yelp. Each commented that snaking the pipe was reasonable and appropriate. One went so far as to say he wouldn't quote the larger job without snaking it first, because otherwise he couldn't truly assess the problem. After hearing this the second time, we went ahead and snaked it, and voila, an enormous clog was removed (see photo). Post-snake, the system functioned as expected. We need to do the larger project. I will not go with West Coast Plumbing for that work (and interestingly Chase's bid was one of the highest). I went back and forth with Chase on what happened, and settled on $3725 ($225 for initial visit + $3500) for the work (vs the $4100). In the process, Chase said he prides himself on integrity and passion for his work, and was greatly offended by accusations of impropriety. I shared that I don't think it's right to charge someone, when you haven't actually fixed the problem, and that what he said could/should not be done (advice I trusted at the time), was commented by 4 other professionals as reasonable, and actually solved the acute issue. I would advise others to read the other reviews and you'll get a trend. I wish I had done that, but live and learn. read more

West Coast Plumbing - Clog removed. - Plumbing Near Me - Santa Rosa, California

Chase and his company did a great job replacing our sewer lateral with the trench-less method. We had a time crunch and they got it done on time which we appreciate very much. We especially appreciate Zach's communication and quality work. Thank you to Joe and Nathan as well. read more

Chase was very friendly and helpful. He found the leak quickly and determined how to fix it.

We had a problem with a new shower cartridge not working properly. They were so busy that the owner came out to help. We discovered that we had purchased the wrong size cartridge. Chase showed me the difference between what I had, and what I was sold. He unfortunately didn't have the part, but pointed me in the right direction. This young man has a lot of integrity, he didn't charge me for coming out. I will definitely recommend him to anyone who needs a plumber. read more

David was great, honest and let us know exactly what was going on with our drain. He also let us know how to go about fixing our old toilets without replacing them. read more

Zachary arrived on time. Polite, courteous, and efficient. He explained all his work. I was completely satisfied with my experience with West Coast Plumbing. read more

My pilot light went out and I went through all the online help to do it myself and it didn't work...it was a Saturday, so I needed someone right away because I had guests staying, so I had to call on someone who could help asap. I submitted a project through Yelp and West Coast and their owner, Chase, answered the call and was on top of it. Chase was thorough, knowledgeable, and he explained everything to build trust as experiences like these make you feel like you're being taken advantage of from time to time. I appreciated Chase's demeanor and making sure I felt comfortable with the process. His team came out and completed the job, but a week or so later, my water heater started leaking into the catch pan due to a loose connection. I called up Chase again and he was there the next day to fix the issue and followed through on resolving the issue. I appreciated his professionalism and would work with him again. read more

I can't say enough good things about Chase. From the moment we spoke, I had a good feeling about him. He was prompt with his appointment, got back to us with a proposal, and made sure that we put the water heater order in on time. The water heater was cracked, and we needed to get the new one installed quickly. He was kind and courteous. I recommend him highly! read more

No guarantee on work needed. I was told "Very Confident I can clear the drain". When he was unable to access the the vertical drain pipe at the T with his snake he proposed opening the wall to access the pipe - estimate +$1000. I hired another plumber who, based on his 28 years experience and advanced tools, was able to clear the drain. when I responded to the Yelp callback I was told the price would be $30-225. I was charged $150 for 20 minutes and NO results! I would definitely recommend finding a more experienced plumber. read more

Great experience. Very communicative and reasonable pricing. They were able to get the job done early. read more

West Coast Plumbing - Seismic shutoff valve. - Plumbing Near Me - Santa Rosa, California

Hit or miss, while they may be able to accomplish some of the work, the costs of their work and the rates they charge are excessive. Highly costly rates based on this magical book where they have all these prices that are incredible prices per hour, but then they just smile and say, "But it's in the book." I would suggest you look elsewhere. The family and friends they've talked into pretty five-star reviews, none of them actually talk about price and good value. In every case, work that needs to be done, get three credible quotes, and you'll see how ridiculous this place is once you compare them against competent alternatives. read more

We had our water main bust between our house and the street on a holiday. Chase was the first person to respond to our calls for help and was out to assess the situation the same day. They had it fixed in a couple of days with Phil's hard work in the pouring rain. read more

These guys are a bunch of unscrupulous scammers, IMO. The workers DIDN'T SOLVE THE PROBLEM we contacted them about but gave us an estimate of $20,000 for replacement of ALL THE PIPES UNDER OUR HOUSE!!! We got a 2nd opinion from a company that was complete opposite of these clowns and who ACTUALLY SOLVED THE IMMEDIATE PROBLEM. Then they gave us an estimate for a long-term fix, replacement of SOME of the pipes that actually needed to be replaced for less than a QUARTER OF THESE GUYS' ESTIMATE!! Do NOT use this company!!! read more

We started out with what we thought was a small problem but throughout the process the West Coast Team was responsive and responsible. We strongly recommend them based on their performance and integrity. read more

Retired general contractor here. After decades in construction, I know which plumbers are quality and which are just blowing smoke. This company is head and shoulders above 99% of the plumbing companies out there. They recently did all the rough plumbing on my Mill Valley, CA remodel and came up with novel and cost-effective solutions the other guys didn't even consider. Although the job entailed coming out several times for different phases, they always showed up on time with total integrity. Jason is a master plumber and runs the crew beautifully. When there was an issue, they came out immediately. Chase and the office staff was always friendly and efficient. They are now my go to shop. read more

West Coast Plumbing responded quickly to my plumbing issue. Chase was friendly and efficient. He resolved the problem the same day. He also answered my questions . I would recommend their plumbing services. read more

Zac came to repair our bathroom sink faucet. It's so refreshing to have service where the quality of work, value, honestly all come together. Zac was very professional in his knowledge of what needed to get done. I appreciated his honesty & excellent workmanship. The prices at West Coast Plumbing were reasonable as well. read more

Great service. We were having problems with a clogged sink. As soon as I called, Chase came over immediately. Turned out problem is a little bit more serious. Next day Marcos came over and in a few hours our plumbing has been changed and everything worked great. I totally recommend this company for any plumbing needs. read more

Great service. I called because my water bill was high. The gentleman showed on time and was friendly and very knowledgeable. Thank you for the great service.. Definitely will be keeping their number. read more

Came by my house to look at a small job, and wound up giving me some advice about how might DIY it instead. They offered a fair price to do it for me, but with the expertise of the person they sent, I was able to resolve the issue on my own. Much appreciated. read more

I called on a Sunday around 6:45pm they answered. I explained I had a waterline that broke. They came out and fixed it. Great customer service and reasonable prices I would recommend them to anyone who needs a good plumber read more

Highly recommend Chase and team at West Coast plumbing! They came to the rescue when we urgently needed our water heater replaced and on another occasion when we had a pipe burst. Extremely communicative, offered fair pricing and easy scheduling. read more

West Coast Plumbing made easy work of unclogging my shower drain. They arrived quickly, assessed the situation and fixed it on the spot. Thank you Chase! read more

Called for an emergent plumbing issue. Receptionist was lovely and found an opening for a same day appointment! The service tech was prompt and professional and quickly resolved my plumbing troubles. Flat fee of 99 for coming out and sorting the problem felt very reasonable for the prompt response and professional service. Would recommend for fast resolution of any plumbing problem! read more

I can't recommend this business enough I have them on speed dial! They've saved me from emergency plumbing issues to a garbage disposal on its way out. They are friendly, reasonable, and local, can't ask for much more! Thanks WCC! read more

David was professional, efficient, knowledgeable and took great care of our needs. Great quality of service, arrived on time and great pricing! Will use again for any future needs! Thank you West Coast plumbing! read more

I had an appointment scheduled and no showed up. I called and left a message and received a call back two hours later. Apparently they were short staffed and someone from the office was to let me know my appointment was to be rescheduled but I never received that call. read more

Nice folks, and very prompt. Would hire again. Call directly next time; much easier than this Yelp system.

I called West Coast Plumbing last Sunday for one of my rental properties after my tenant said they had no hot water. Chase went out right away and within a couple hours of my call I had an estimate to replace the old leaking 18+ year old water heater. A couple professional looking guys were there Monday morning and replaced the water heater. After checking other pricing Chase gave me a great price and took all the hassle out of this. The office kept in contact with me and my tenant who is also very happy, they took care of getting the permit and scheduling the inspection. All in all very satisfied and would use them again. Thanks Chase and West Coast Plumbing! read more

I could not be more pleased with the service from West Coast Plumbing. From the start everything was throughly explained to us. We received all the help we needed to get through the process. The work was done quickly and completely. West Coast will be our go to plumber for all our plumbing needs from here out. Of course we hope we will not need them but it is a comfort to know if we do they are there. read more

David was in prompt with appointment time and was honest in how to correct the issue. I highly recommend West Coast Plumbing.

Came out on Thanksgiving eve, very personable bboth in the office and in the field. Highly recommend

Chase responded promptly to my service request and was able to assess my emergency situation right away. He was clear with his description of the problem and the repair needed. I wouldn't hesitate to recommend to others read more

Pricing!!!!!!! I strongly urge you to get a second estimate on your plumbing. There prices are way out of line.

Exceptional service! I requested a quote on Yelp and immediately got a response. I called and an actual person answered and gave me the affordable quote of $68 to clear the line of my clogged kitchen sink. Even better, she happened to have an opening in less than 2 hours! Then.....she called back and informed me the tech could be out within the hour! Tech Nick arrived extremely professional and courteous. Within a matter of minutes he had properly assessed pipes under my home were safe to snake, snaked the line and unclogged my sink. Fast, professional, affordable! Best plumbing experience ever! read more

Please know I am a real person that was in a really tough spot and West Coast plumbing did everything they could to take advantage of that tough spot I was in charging me over $15,000 for a job that I got done by another plumbing company for $250 with a full guarantee never never use West Coast plumbing!!! read more

They were excellent and so client focused. I had a last minute change in the filtration system and they didn't miss a beat. The came when they said they would be arriving. Everyone I interacted with was friendly and very professional. Tbe plumber who installed my system was great . He did an awesome job and even had to improvise a drain. And he didn't miss a beat. He stayed until the job was done and I am very very satisfied. My go to when I need any plumbing done in the future. read more