Never thought I'd be in giving a 5 star review for a post office but here we are…read more I moved here from LA and have never before left a USPS laughing and smiling. One of the employees, Bobby, I believe his name is, truly makes my day any time I go in. His humor, positive attitude, and kindness really makes me value the impact of friendly customer service and reminds me of the positive impact that an individual can make on someone's day. He needs a raise and he needs to be recognized.

Stopped by the Post Office to mail a few small packages. The clerk was friendly and made sure…read moreeverything was properly labeled before sending it. The entire visit took only a few minutes, which was great since I was running errands.

Ordered a few prints that I needed quickly, was not happy with how one turned out. They tried to…read morereprint quickly on the spot and it turned out bad in a different way. Communication via email was also a bit rude toned. 2 stars instead of 1 because the gentlemen who rang me up didn't end up charging for the one I had to get printed elsewhere after in a hurry. I won't be back. Disappointed, was hoping to find my new print shop in town after relocating to Sac.

This is a great small business in Southland Park providing essential services. It's a much better…read moreexperience than going to USPS or even UPS. James is fantastic! He's knowledgeable and efficient. There's also a lot of parking available so it's easy to drop in and out. Add this one to your list!

The passport application process is easy and efficient if you come prepared!…read more 1) Make an appointment on the USPS website for passport application and/or passport photos. They accept walk-ins but not sure how quickly the line goes. I had an appointment at 5PM on a Monday and the waiting room was packed when I arrived at 4:45PM. I was called back by 4:55PM for my appointment, bypassing the walk-ins. 2) Application - there are passport applications in the waiting area but I printed and filled mines out prior. 2a) Documents - Have the original copies of your supporting documents signed and ready. I made photocopies prior but they made new copies for me (so you don't necessarily have to make copies beforehand) 2b) Fees - Make sure to double check the application instructions and fees accordingly so you can prepare a check/money order for the passport. Passport photos were $15 which is a good deal compared to Fedex/Staples which is closer to $18-$19? And it's convenient to just have them take it and attach to the application. USPS charges $35 processing fee. I paid with a credit card but had my debit card/checkbook just in case. 3) Track - I received an email ~ 5 days later saying my application was received and received my passport in the mail ~ 2 weeks after my appointment (not expedited). Was told that supporting documents arrive in the mail a few weeks after you get your passport. Located in a smaller parking lot but not difficult to find parking. The passport office is to the right of the USPS main entrance. Hope this helps!

Horrible customer service June 1, 2026. 5 customers waited in line for over 30 minutes and even…read morewith repeated attempts to get attention, no customer service was given. Still here, 1 hour later. Finally, a person came to the counter. DEFUND USPS!

So this is one very busy UPS store in the Lakecrest Village Shopping Center off of i5 and Florin in…read morethe Greenhaven area. It's convenient for me to stop at this store to drop off shipping packages as it's not too far from me, but it's always busy from my experience, so I try to go first thing in the morning when it opens. They also take Amazon returns here, so the line can really build up. But this time as I was dropping off, I noticed that there's a new (to me) kiosk machine thing that will scan your pre-paid label and provide a digital or printed receipt, nice. Then you can just leave your package on the counter and go on your way without having to line up in the quite long line, as this was before 9am and there was already half a dozen people in line. The store also sells lots of shipping stuff like boxes, mailing envelopes, stationery (pens, markers, tape etc.) to label and seal your mailing packages or envelopes, but all marked up in prices since they expect people to come prepared with their packages all ready to go. So if your shipping items are not ready, and you need to get some tape, yup, it's gonna cost ya. I always make sure my packages are ready to go for this reason, thank you to my wife. All in all, a decent place, but they really need 2 people to open or at least 1 more person coming in within the first half hour when the store opens at 8:30 in the morning. The line can be really slow, the staff was fingerprinting someone so the line was halted until she's done with that customer or the other staff arrives. This is not sustainable in my book.

Adj: bustlingly brisk and busy, but effectively efficient…read more This UPS store is a very busy one in the Lakecrest shopping plaza at the corner of Florin Rd and Greenhaven Dr near I-5. From before the store opens, there could already be people ready to promptly pounce upon the store to ensure they get in the head of the line that quickly grows. It's that bustling pretty much every day of the week no matter the time of the day. This used to be the only place to return Amazon items and it was really busy then, but now there are other stores to drop off Amazon returns so this UPS store is more for dropping off packages to ship, copy and printing services, and fingerprinting and other official services such as getting documents notarized. On our most recent trip here, hubby and I got our fingerprinting done here to volunteer for a non profit organization, and we came out here early one weekday morning to try to beat the crowd and we kind of did, but while we were getting our prints done, the line grew long and the only gal staffing the store couldn't get to others so we let her help a couple of people who just had to print a document or ship an item so that the line would shorten before she continued to help us. In case anyone also need to get this process done, just a heads-up that the finger printing machine could be a bit glitchy or picky, so there were a few redos of certain of our digits, but overall, the young lady who helped us was very efficient and also surprisingly calm even as the line grew and grew and grew of people who came after us. When we asked, she let us know that she's the only one on duty for the first hour or so and then another coworker would come in, I think they really need two people to open the store as surely there's always a crowd building up right away at the start of their business day. So one star taken off for that because they really need at least 2 persons at all times or at least at peak times like in the mornings, to meet the demands of the many customers. For the most part, I still think this is a good store, service is friendly and helpful. They are patient with less technical customers who come in to print documents because they don't own computers or printers or just need help in general. As for value, I'd say all of their stationery and shipping merchandise are all pretty expensive bc the items are marked up since buying them here would be a convenience, vs having to buy a shipping envelope or Scotch tape or scissors or pens and markers, etc somewhere else to get one's packages ready BEFORE coming to send off your shipment. Overall, this is a good neighborhood UPS store and hopefully their goods and services provided will continue to be high quality and attentively efficient.

I turned 4 years of taxes in to a usps office January 2st, it was certified mail i was supposed to…read moresee it scanned everywhere from start to finish till it hits Sacramento's tax board offices, this was the last location my taxes went before they went missing and i had to report it missing track # 70220410000114700432, because someone stole or either destroyed my super important mail, the irs had then charged me at the highest bracket at 45% taxed, i make low income family of 4 why am i being taxed like a millionair why i had turned in my taxes u cant even trust the governments own mailing system, because they failed to do there part irs had to step in for me and do my taxes for me which was almost 2 thousand more.

They've had a very important piece of my mail sitting at their location for over 9 days. If it's…read morenot delivered on time I will owe money. I cannot get a hold of anyone at this location, I've called their direct number countless times, and they don't answer the phone on purpose. I'll be filing a complaint with the post master this is shameful.

Talk about hidden gem, this post office has wonderful employee's, quant, efficient, and is great…read moreplace!!! I recently moved to Clarksburg, and have loved every minute of living here!!! Today was my first time going to this post office. As soon as I opened the door, I was greeted with a bright voice and smile, I needed a kind soul today, and this employee changed my morning!! Thank you for spreading your joy!!!

Stopped at the Post Office to mail a box for a friend. I appreciated how the clerk double-checked…read morethe address and explained the different shipping choices. The entire process felt organized and professional. It didn't take long and everything was handled carefully.

Today I was struggling to find a box that fit my needs (I was shipping a shoe box that wasn't…read morecompatible with the box sizes USPS sells in store) and Neil from this Broadway location came out and asked if I needed any help. After seeing my issue, Neil went into the backroom to find a box for me and he found one that was perfect. It made my day, he did not have to do that. Neil went above and beyond with the customer service today! Thanks Neil!!

Hello, I would love to say I love coming to this post office first it was VINCE He's very kind and…read morehe's very patient. He's always has a smile so I want to say thank you. Amazing customer service very patient and has a beautiful smile that lights up the whole room. and there is another person a young lady name LEISA what a wonderful, amazing beautiful smile always happy and very colorful. I love her orange and pink flowers that she has there. She is a breath of fresh air. I was explaining to them today I kept forgetting to get their names to say how welcome it is for the come in there and they say hello to you and they take all the time and all of that she explained to me today how the process worked with the packaging and I appreciate her customer customer service and her patience. I was explaining to them how hard it is to work in customer service I work in customer service and it's very hard dealing with people and having patience and listening and keeping a smile, even though they don't make any sense after the things they say or what they're coming in there to get or whatever, but if you guys can let them know by giving them a pat on the shoulder and letting them know how much you guys appreciate having them there and all the hard work and they do this is a very very very very busy post office and it takes a lot of patience in the middle of the area where it's at, but just to say I see him every time I come and it's always joy the CD two these two and so if you guys can let them know that and show them this message that I appreciate them and acknowledge them and just taking out the time of the day to give somebody patience and the smile is a lot thank you my name is Andi (Andrea)have a great day yeah

Not possible to contact a supervisor here. The Cleark will lie to you about if you can send a…read morepackage overseas. I was told my package was not in compliance, but everything was in compliance. I then took it Royal Oaks Post Office who said there was no problems with my package. and sent it off with a verbal guarantee. I had a similar problem a few months back. but then they had a supervisor present who got them to behave. our mail service at Colonial Post office has gone 3rd world.