[[HIGHLIGHT]]Horrible customer service June 1, 2026. 5 customers waited in line for over 30 minutes and even with repeated attempts to get attention, no customer service was given.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Still here, 1 hour later. Finally, a person came to the counter.[[ENDHIGHLIGHT]] DEFUND USPS! read more

Recently visited this location for their passport services. [[HIGHLIGHT]]We went on a week day afternoon, 2 hours before closing. No appointment. There was only one person doing the passport paperwork. We waiting about 1.5 hours with 4 people (non appointment) ahead of us.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Although plenty of people who did have appointments came in between.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Spoke to another customer and they stated that it was a hit or miss. There are times where there's no wait vs a long wait.[[ENDHIGHLIGHT]] We expedited our passport. We received it very quick, probably a week after. read more

[[HIGHLIGHT]]Thanks for getting me the tracking number that I lost. You helped solve the mystery.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It's nice to know you gave people working for you that care[[ENDHIGHLIGHT]] read more

Hubby and I were directed to get our passports at this location. There was walk-ins, but we had an appointment. [[HIGHLIGHT]]The person who was assisting us explained what's next.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]One little advice, be a little bit personable with your customers.[[ENDHIGHLIGHT]] read more

My experience at this USPS location was disappointing. I brought in an envelope that I had already addressed by hand. The employee placed it into a USPS Priority Mail envelope and entered the shipping information. When I got home and checked my receipt, I noticed the recipient's name had been entered incorrectly. [[HIGHLIGHT]]I called the post office right away to see if the mistake could be fixed. The employee who answered had a very heavy accent, and it was difficult for me to understand him.[[ENDHIGHLIGHT]] From what I could understand, the package had already been picked up and nothing could be done. This was an important mailing, and I paid $14.63 for Priority Mail service, so I expected more attention to detail. Mistakes can happen, but entering the wrong recipient name caused unnecessary stress and worry, especially since the envelope contained a money order. I was even planning to come here to get my passport done, but after this experience, I don't think I'll be returning. Very disappointing. read more

There's always a line in the post office when you need service. No different today, when I went in to mail a pre stamped package. [[HIGHLIGHT]]Not knowing whether I could just drop it off without assistance, I had to stand in line.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Fortunately, there was a gentleman with a postal tag on his shirt, in the lobby, who may have been a supervisor or manager, so a few of us took advantage of stopping him with questions.[[ENDHIGHLIGHT]] Mine was just whether I needed to stay in the long line to drop off the package that's too big for the slot. [[HIGHLIGHT]]He was very approachable answering my question that I did not, and only needed to place it in a certain area on the counter.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Seeing that I would need to work my way past the line, he took the package from me to save me the trouble.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I could tell that he wasn't in the lobby to answer questions, but I noticed he had no problems answering others in depth whose questions were much more complicating.[[ENDHIGHLIGHT]] If he weren't so busy with others, while just trying to walk through the lobby, I would've gotten his name so I could give him a shout out. [[HIGHLIGHT]]I really appreciated his assistance. It saved me alot of unnecessary wait time[[ENDHIGHLIGHT]]. read more

The passport application process is easy and efficient if you come prepared! 1) [[HIGHLIGHT]]Make an appointment on the USPS website for passport application and/or passport photos. They accept walk-ins but not sure how quickly the line goes. I had an appointment at 5PM on a Monday and the waiting room was packed when I arrived at 4:45PM. I was called back by 4:55PM for my appointment, bypassing the walk-ins.[[ENDHIGHLIGHT]] 2) Application - there are passport applications in the waiting area but I printed and filled mines out prior. 2a) Documents - Have the original copies of your supporting documents signed and ready. I made photocopies prior but they made new copies for me (so you don't necessarily have to make copies beforehand) 2b) Fees - Make sure to double check the application instructions and fees accordingly so you can prepare a check/money order for the passport. Passport photos were $15 which is a good deal compared to Fedex/Staples which is closer to $18-$19? And it's convenient to just have them take it and attach to the application. USPS charges $35 processing fee. I paid with a credit card but had my debit card/checkbook just in case. 3) Track - I received an email ~ 5 days later saying my application was received and received my passport in the mail ~ 2 weeks after my appointment (not expedited). Was told that supporting documents arrive in the mail a few weeks after you get your passport. Located in a smaller parking lot but not difficult to find parking. The passport office is to the right of the USPS main entrance. Hope this helps! read more

Good, fast service but mostly Friendly ! [[HIGHLIGHT]]I didn't have to wait in line long but the lady was helpful and friendly and saved me a couple of dollars!![[ENDHIGHLIGHT]] During this time it's rare to find a friendly face and at the Post Office! Thanks read more

United States Postal Service - Make sure you go to the correct one!! - Post Offices Near Me - Elk Grove, California

[[HIGHLIGHT]]As soon as you walk in there's nobody to greet you or let you know you need to get a ticket to wait.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This location prioritizes people with appointments. Expect to wait 2-3 hours if you're just a walk-in.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I waited two hours, was next in line in the lobby just for the 3 people with appointments to basically cut right in front of me even though I'd been there waiting[[ENDHIGHLIGHT]]. The people behind the counter seem to be more interested in chit chatting about McDonald's fries instead of getting people in and out quickly. read more

5/3/24 (Friday) PASSPORT OFFICE REVIEW Silly me thought that the passport office opened at 8AM, so I made sure to arrive by 730AM. I was wrong and ended up waiting for them to open at 1030AM. As crazy as it seems, I was not the only person waiting hours on end. The person in front of me had been waiting since 3AM to ensure being seen as a walk-in. Looking at other reviews on Yelp, it looks like there are days where the line is wrapped around the corner by 7AM. This was not the case for me earlier today, but by 9AM there was a line going around the corner. Nonetheless, there's going to be a wait so do yourself a favor and bring a chair. OR better yet, schedule an appointment ahead of time. USPS appointment scheduler: https://tools.usps.com/rcas.htm?_gl=1*s4elz2*_gcl_au*MTQwOTg2ODc0NC4xNzE0NzUwODEz*_ga*MTY3MzkyNDA2OS4xNzE0NzUwODEz*_ga_3NXP3C8S9V*MTcxNDc1MDgxMy4xLjEuMTcxNDc1MDg1MC4wLjAuMA.. Note: I did a renewal that didn't require me to go in office, but they still accepted me. Also, this office does take passport photos if needed. read more

United States Postal Service - Hours of operation. - Post Offices Near Me - Elk Grove, California

[[HIGHLIGHT]]I waited here as a walk in 4 different times each time 3-8 hours couldn't get in.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Absolutely maddening.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I ended up driving to the post office in iselton California about 35 minutes away and got seen immediately no wait.[[ENDHIGHLIGHT]] For anyone in line or waiting all day reading this call them, get in your car and leave take the scenic drive from Elk Grove you will get seen immediately no use waiting all day when you can get it out of the way in less than an hour and a half. [[HIGHLIGHT]]The staff was also way friendlier and was quick to answer my questions.[[ENDHIGHLIGHT]] read more

Had to drop off mail, and wanted to make sure it was going to be sent out. Came after hours and walked in to drop in mail slot. Parking lot is a little congested, but managed a front spot. Dropped in mail and off I go. read more

United States Postal Service - Post Offices Near Me - Elk Grove, California

See all

The staff at this USPS location are always so friendly and helpful! Usually get me in and out within minutes (outside of waiting in line). The only thing is that this location usually feels very congested. Whether it be a long line, or limited parking, there always seems to be obstacles to maneuver while visiting. read more

Mon. Jan. 27, 2025: After receiving word that a close relative had passed away the night before, I took the day off work to see about getting my passport so I could attend the funeral abroad. I learned that applying for a passport required an in person visit to an authorized site. The earliest I could get an appointment was the following month so I opted for a walk-in visit. I went to this Post Office in Elk Grove, arrived around 12:30pm and was told that I would be the last walk-in they would accept for the day. I wrote my name on a clipboard, was issued a number and waited patiently for the next 5.5 hours. At 6:00PM an Asian male employee/clerk came from behind a black screen room divider, counted the remaining persons needed to be seen, (there were three including myself) confirmed the names of those seated then turned to me and said sorry he couldn't see me. [[HIGHLIGHT]]I explained that I took the day off, drove a distance, signed his clipboard and waited patiently based on what "he had told me when I arrived." He simply said he was sorry and offered a pathetic excuse. He said that by the time he finished with the two other patrons it would be time for him to close because he had money to count.[[ENDHIGHLIGHT]] I share this horrific experience because I have a platform to do so. I trust that the decision makers at this location will create policy that calls for this Asian Male Clerk, and any other employee that exhibits such callousness towards its patrons, to be a little more professionally accommodating in the future. The few minutes it would have taken to simply honor his word would have resulted in a few hundred dollars added to days deposits and a more favorable review. [[HIGHLIGHT]]Even in these troubling times, customer service should still be the central focus of every community business.[[ENDHIGHLIGHT]] Thank you for your time. read more

This post office is usually clean. It can be busy especially on Saturdays. The passport area is separate and next door. I love that they provide PO Boxes and you have 24/7 access to it. Other places have limited hours. I like to go after hours most of the time so there's less people. They also have a self-service kiosk customers can use for most services, so you can skip the line. read more

United States Postal Service - Post Offices Near Me - Elk Grove, California

See all

Early afternoon on a Tuesday. No one in line, sent a package off, no issues. In and out in minutes. Parking is probably the only issue since it's in a small strip mall/plaza. I actually turned one entrance too early and had to park in the adjacent larger strip mall/plaza parking lot, because there is no access to the smaller plaza lot that the Post Office is in besides the one street entrance. read more

Love Donna she was super sweet and helpful, however, the place is filthy!! Is there even a janitor?!?!?! They should really invest in a broom. Dust bunnies and dirt and hair EVERYWHERE !! read more

Convenient location, decent parking, friendly and helpful staff, and basic stock of envelopes, padded and card-stock in various sizes, flat rate boxes and more. There is also a good display of greeting cards. The two counters are usually staffed plus a greeter works at the waiting line to try to assist people so they are prepared when they reach the counter. The customer service has been awesome each time I visited this USPS location. read more

So I am here waiting for a passport last minute walk in no appointment. I see a lot of people walking up asking what time we arrived. Personally I am #3 in line and arrived at 5:30 am. When I arrived there was two persons ahead of me so I will assume they most likely arrived at 5am! To be the first or second.. ill update this review to let you all know if we get seen. Hours open 7 days 10:30-6:30 goodluck! Update: we were seen by Johnny and were out by 11:30 am. Johnny was very nice we had a form incorrect but he told us to correct the mistakke and took us right away.. read more

Considering it's the holiday season during COVID, USPS did an amazing, efficient job. I got there at around 9 am and finished the entire process in about 30 minutes. I had to fill out my passport form again. If you print it from home, be sure to print single sided. Otherwise, they provide the form on the counter for you to take home and fill it out. It would have taken about 20 minutes from lining up if I had completed it as specified. The line was around the corner at 9 am. They had 3 employees helping customers out and they all sounded very friendly, as I heard them talk while standing in line. The lady helping me was very courteous and polite and made sure I got the right form to fill out. As soon as I finished my form, she finished the customer she was helping and then helped me complete my transaction. You get to fill out a survey for their service at the bottom of the receipt. Anyway, regardless of the line, I recommend making a USPS account online, making and paying for a preprinted label for the appropriate box, getting the appropriate box from USPS to ship, and then just dropping it off. When you print the label, it includes the tracking number and receipt. Keep up the great work! Your service is appreciated. read more

They're always busy as any post office is. Given that, we pay and print labels at home. Then we simply drop them off at the front desk - there's a side counter that's a bit lower than where they two cashiers are at. I've always received good customer service here. A lot easier to use their online store! Passport lines are long and take forever but the actual process once you sit down with an employee is fairly quick if you have all your paperwork ready. I've gone early to get a number ticket, gone home and then return back few hours later. read more

Passports: We did a walk-in today for our passport applications. We arrived at 3:30am and were first in line. At 10:30 am a worker came around with a clipboard and gave us tickets based on our position in line. We were assisted 15 minutes later and taken inside and it really took no more than 10 minutes. Luckily they accept debit/credit so we didn't need a money order or check. Although we were first, the line wrapped around the building by 6am and many people did not get a time slot. Showing up this early for a passport is truly ridiculous. 7.5 hours of waiting. This was our last resort due to no appointments found for months at all locations in the surrounding area. Would only recommend if you're willing to stay in line 5+ hours. read more

Came in with two of my friends to get passports today, as we are going on a trip out of the country soon. Though the process seemingly complicated it was made very easy with the help of Johnny! I know it can be so easy to slip into frustration as a service worker, especially with the post office, but Johnny was extremely patient, informative and nice the whole time! It was our first time getting passports and his professional attitude was very appreciated. We had a great experience today! read more

Chong was so much help and fun to talk with! I was stressing about getting my passport on time and she walked me through the process ensuring everything was correct and valid. Thank you so much! read more

I came on a Monday as a walk-in and arrived at 10:15 and didn't get seen till 6:10. I definitely got lucky getting seen. Employees are super nice and fast. Everyone knows the wait is super long and you have to arrive really early so just expect that. I luckily live close by so just went home and came back twice to check on what number it was on. read more

United States Postal Service - Forms, number and passport picture - Post Offices Near Me - Elk Grove, California

See all

Passport appointment: done in 10 minutes. Very efficient. Answered all my questions. Informed me of all the steps in the process. read more

I showed up to the Passport office at 9:00 a.m. and received a ticket for a walk-in appointment when the office opened at 10:30 a.m. Based on my ticket number I was next in line to be seen when the Passport office reached its closing time at 6:30 p.m. However, Donna generously took me in, even though the office hours were technically over, and she had every reason to call it quits for the day. She was also the only employee working in the Passport office at the time due to an unexpected employee redistribution that day. Overall, Donna was very kind for taking me in after closing time, and she was meticulous in reviewing my passport application - which made the process quick and easy to navigate! As a side note - the person who handed out tickets to walk-ins shared that people start lining up outside the Passport office around 5:30 a.m. on weekdays and as early as 4:00 a.m. on the weekend. read more

Positives: called and was able to get ahold of someone in less than 3 minutes, thankfully. The answerer was very helpful in answering my question - advising that if you came into the office to do an address change, that would be free compared to the below method... Negatives: if you try to change address forwarding online, you'll be charged $1 read more

Great service, friendly and respectful. I recently went to renew my passport and [[HIGHLIGHT]]the staff was great providing the information and help that I needed to renew my passport.[[ENDHIGHLIGHT]] Would highly recommend for services. read more

good Service to handle my mail. I have a box there. They are close to my house.. And the place is not usually crowded. Easy to send packages. read more

My experiences at this office has always been pleasant. Most recently was last week, I stopped by about 15 mins after they opened, the line was there but wasn't bad yet. The person helped me was very nice and helpful. The waiting time during the holiday season could be long, but I was able to stop by early so it was not bad at all. read more

Do Not put your prepaid packages in the metal drop off zone. Your packages will not be scanned in until it reaches its destination. You won't be able to track it. I don't trust this process especially for small businesses. We like to know where our items are going. I don't recommend this location either. A gentleman had a passport appointment and they're giving him the run around and not meet his appointment time. Shady. read more

This review is for the passport office. Tip: If you are planning to get your passport renewed or get a new one, show up earlier than the office's opening hours. Learn from my mistake! I showed up exactly when the office said it was supposed to open and saw people had already been waiting. I waited over 3 and a half hours to have my paperwork be reviewed! Also when I went there was only one employee assisting customers... Some people it took only 5 minutes but then there were a lot of people who took 20-30 minutes to be assisted... it is usually the people who fill out the application when they are called to be assisted that take forever... They do offer a passport photo to be taken but it is very time consuming and they charge a little more than CVS or Walgreens. You could get yours for maybe $5 cheaper at CVS because they have a coupon online. Other notes: 1. Have your DS-11 or DS-82 forms filled out beforehand. They have them available inside the office, online and at the entrance. 2. Get your passport photo taken at either CVS, Walgreens or Costco. Costco is the cheapest. 3. Bring an updated birth certificate if you are getting a new passport. It isn't needed for renewals. To get your certificate updated you'll need to go to the County office. 4. If you have everything you need, the reviewing process should only take 2 to 5 minutes. 5. In the case of a long wait, bring something to do. Especially if you bring a kid, they'll get bored in the first 10 minutes. Since it is 10 years for the next time I have to renew it, I'm doing it online. The waiting is worse than DMV here! read more

Post offices are always hectic. I wish I could say that lines go by quickly, the have all boxes/packages in stock, etc...but I understand these places are always busy. With that being said, I've had positive encounters here. read more

So you know you are gonna wait for the Government right? Get there before the office opens. It's not same door as the regular post office. Look for the line of people waiting to get in before it opens and wait reluctantly with your fellow citizens. Make sure to grab your ticket at the counter. Then .............................................................................. ............................................................................... If you get there before 1pm, you win a ticket!! You get to be processed by 6 PM that day. If not, you get to try again another day. read more

United States Postal Service - Counter to get your golden ticket. Or not. - Post Offices Near Me - Elk Grove, California

See all

Probably one of the most efficient post offices I've been to. They had three cashiers going. One where you buy boxes, one at the actual post office area and another one in a strange door way. Their was also a 4th guy who was really upbeat and friendly and he was able to help several people in line and move the line along quickly. He answered several questions which prepared us for our time with the cashier. He was able to sell stamps, take stamped envelopes etc as well. Good job usps. read more

United States Postal Service - Boxes to buy - Post Offices Near Me - Elk Grove, California

See all

Typically crowded but I went today around 1pm and there was no line! But most importantly, I frequent this post office because their customer service is unmatched. The staff is usually welcoming, professional and friendly. read more

Went here to apply for passports, this facility does take walk-in appointments. I arrived at 5:30 am on a Thursday, 18 people were already in line. The first person in line reported that they had shown up at 2 am. At 10:30 am a postal employee had started handing out ticket numbers. I think he only handed out 25 tickets. The postal employee reported to me that only 2 agents work the passport applications at this office and they take 32 scheduled (I repeat scheduled) appointments a day. Every walk-in passport application will be seen depending on how many scheduled appointments are canceled. He also handed out a clipboard to take our phone numbers down. My ticket number was 19 and I was seen at 6:00 PM. It was also the last walk-in appointment that they accepted. The office closes exactly at 6:30 PM. If you have minors that need to renew passports make sure to bring a current and valid picture ID for that minor (such as a school-issued ID). This office also has passport photo services. During our wait, early in the morning, some homeless people were around us and at times did harass us, but not in a major way. Target is just around the corner so a restroom is available nearby. Most people in line brought their lawn chairs. I waited 13 hours for my walk-in appointment, I was ticket 19, and was the last walk-in they took. read more

See all

I have always had very positive experiences at the post office I use. The employees are knowledgeable and friendly there.

Went there to send the forms to renewed our passport. All we had to do is give the gentleman (clerk) our forms and pay, he did the rest. Making sure that we filled out the forms correctly, signatures needed, made the labels and priority package. I forgot his name but he was so friendly and professional. read more