I strongly urge people to FILE A COMPLAINT with the INSPECTOR GENERAL. I just did so and if we all can do it maybe something will get done. This place is NEGLIGENT! Not delivering packages, not notifying people of packages received, and not answering phone calls! read more

Again???? Since I moved to Mission Valley 3 months ago, I have already had 4 packages lost, returned to sender or marked as "delivered" when it actually wasn't. I work from home and receive packages daily, so I'm always here. I usually avoid USPS as a shipping option unless its the only choice. I really don't what is going on with their delivery drivers at this location. Based on all the negative reviews and personal experiences, this has got to be the WORST location in all of San Diego county, along with the most disgruntled workers. It's time to file a complaint with the USPS Office of Inspector General. read more

So I brought in 6 flat rate boxes and I was blessed to have encountered a real gem in guiding me on how it would be cheaper and beneficial for me to rearrange my items into a bigger box. They were so helpful and courteous I couldn't have asked for better help. read more

I know this post office gets a bad rep but i've had wonderful interactions with the staff. After a mix up with a package that wasn't able to be delivered Jesus H assured me it'd be no issue to come grab it. Not only did he help me figure out what happened with my package but he allowed me to come after hours to grab it. He really went out of his way to help me and I am so thankful for that kind of service. Thank you so much Jesus for all of the help!!! read more

I came in today during the packed holiday hours and all the staff looks busy and tired from all the work. But when it was my turn, the person helping me took her time to hear my question and try to help me the best she could. I was really appreciative and definitely coming back to this location in the future! read more

Worst post office I've ever been to. Never thought I would write a review on a post office but it was that terrible. The staff has no sense of urgency and is extremely rude to customers. Don't go here if you can avoid it. read more

Looks like I'm not the only one frustrated. 2 days in a row I have had to drive 20 mins out of my way and pick up a package here bc the postal worker didn't attempt to knock on my door. I was home!!!!! Instead just put the letter in my mailbox, I'm not even in an apart building. So frustrating. Now I'm going to have to wait in a long line on a pre- holiday weekend for the letter! read more

Worst post office in the city. They lost my three week mail hold and no account for what happened! The manager was a useless man that had no idea which of his two subs screwed up the route. I went there twice, filed complaints, opened a mail theft claim and asked to have the local offices investigate the issue. Never heard back from anyone! This is why the USPS should become privatized and these hacks that work there can all be let go. There is always a line at this place. The service sucks all around too. read more

I messed up last week and I had to get more stamps here so I could mail some Mother's Day cards. There were only three people ahead of me and it still took forever. There were three employees working behind the counter and you would think I would only be standing in line no more than five minutes, well I was wrong. One employee was helping a woman a mail a package, nothing unusual there. The other employee was in the back nearly the entire time I was there. At first I thought she was looking for the guy's package, after awhile I thought she must be waiting for her topcoat to dry. The third employee was also in the back for a long time. Maybe the two employees were playing poker the whole time. Anyway, all I wanted to do was buy stamps! Why doesn't this location have a stamp machine? Why? No wonder the postal service is failing! read more

As previously mentioned countless times, they WILL NOT answer the phone (I've let it ring for 30 minutes now) making it VERY difficult to track down the packages that are claimed to be 'delivered'. However, if delivered properly, it would be in a parcel box or left at my front door. Is it really that difficult to: 1) Read the shipping label, 2) Match the label to the mailbox, and 3) Place the package in the corresponding parcel box/leave a key or leave at the front door? The fact that a 7 year old is capable of performing the preceding 3 steps, but not the current Mission Valley USPS postman is intolerable. Five, yes FIVE packages in the past 2 months have been 'delivered' to my fiancee and I; however, we have no products to show for this "delivery". The USPS postman either sent it back to the shipper or left it at the Promenade across the street. Currently we're on the hunt for a package that was 'delivered'; it's not at the Promenade and was not shipped back to the shipper. I really hope the government dissolves this entity to save us all from unwarranted stress. read more

Echoed with many of the other reviews said here. Slow service and lack of care from all the employees. I get better and faster service from McDonald's. Last time I went there was over 20 people in line and barley teo people making the counters taking forever. Just completely lackbuster. read more

i have never had a package delivered to my house, i always have to pick it up. never using USPS again. Just go bankrupt already.

Even during busy times the staff is always helpful and informed, and often astonishingly patient. There is a good assortment of items available in the lobby for letter and package preparation. read more

Another instance of false delivery scan, with missing package. A sender sent me a package that this P.O. returned to her, despite the fact that it was addressed correctly. The sender resent it. A delivery scan was received 3/02, but no package. Another stolen package! read more

I came here today to mail some packages and I have to say, I was quite surprised and impressed to see that they have a lobby assistant/manager out front asking people what services they needed to take care of today. She was really really friendly and funny! It seem like she knew her clients very well. She was ACTUALLY helping people instead of the just asking them what services they needed to be taken care of unlike the other lobby assistant at the Mira Mesa location. She wrote on a piece of paper what you needed so that when you go up to the desk, it would be easier and faster to take care of business or "check out". This is definitely an excellent improvement from my last bad experience with this location. 3 cashiers were working as well as the lobby assistant and they all made the line fly by! Very impressed with my experience today and I will probably make the drive to this location more often even though it's out of the way for me. Excellent customer service, friendly employees, and the lines aren't as long as Disneyland! Yay! read more

Worst post office ever. The employees lack customer service skills. The Philippine lady in the counter today was super rude didn't even say hi or acknowledged me. Took my package and printed a receipt and handed it to me and said "next." Who the heck does that being that they are government employees. Geez at least say good morning. I'm sorry you hate your job and if you don't like it, go find another. Rude lady. I first tried to drop off the package then she didn't even touch it. I told her I needed a receipt and not once did she give me eye contact. For all I know, imagine if anyone wants to be a criminal and drop off packages at random these people would not even be vigilant. Scary. No wonder they are going out of business. This place need to retrain their employees and maybe we would use them more. Stay away!!!!! read more

Hoestly worst than the DMV. They are more in a hurry to go home than to help people so they can ACTUALLY go home. Worst customer service ever. Inefficiencies SHINE here. If you have a whole day to pick up a package, come here. Enjoy the ludites and waste your time. read more

Worst customer service ever. And yes, I know this is a government agency, but they make the DMV feel like a night at the Ritz compared to what you get here. Spend the extra time to drive somewhere else. You'll be happy you did. read more

I have the dire unfortunate circumstance of living in this neighborhood. While having nothing but horrible, awful experiences at this post office, I never, ever, ever go inside anymore. I choose to drive across town to avoid the awful people who work there. UNFORTUNATELY, these Federal workers "deliver" my mail. I literally had to get a UPS box because of the ridiculous unreliability of the mail carriers at this location. I have had NUMEROUS packages returned to senders, including amazon, due to the address being incorrect. All packages had the correct address. I had one mail carrier, I believe his name is Juan, come to my home and, not knock on the door like normal people, but POUND NON-STOP in a VERY aggressive manner on the side of my home to get me to come to the door. He never tried knocking, he just walked up to the side of my home and started pounding on it. Like many other reviewers here, I also was ridiculed and screamed at inside the post office (this was years ago before I stopped going there) for being inside with my service animal. Also, like the other reviewers, I agree there is ALWAYS a line out the door and the people who work there are rude and unbearable. Furthermore, like the other reviewers, there is never a manger on site. Of course there is, but the employees there will tell you there isn't one and they refuse to give the manager's name. This place is THE WORST. Avoid at ALL COSTS. read more

The staff is horrible. Customer service? They clearly have no idea what that it. Honestly if you hate your job so much find a new one.Literally everyone has attitude and talks to you like you're an idiot. read more

There is often a very long wait at this post office. I usually expect to spend about 15 minutes waiting in line. Once you get to the front counter, you realize that the service is slow because the staff is thorough. They are courteous to everyone, and extremely friendly to their regular customers (of which I am not). If this location had an Automated Postal Center I would be much happier with it. The nearest one is in Clairemont. read more

Having read the Yelp reviews before visiting this branch of the USPS, I expected to be confronted by armed thugs in the parking lot, pulled out of my car, thrown to the sidewalk, beaten and kicked, then manacled and put in a holding cell for seven days without food or water until my turn came at the front of the line, at which point the postal employees would laugh maniacally and twirl their moustaches while stubbing out cigarettes on my bare skin and driving bamboo spikes under my fingernails. It really wasn't that bad. Actually, I venture to say I had a good experience. There was plenty of parking out front, almost no one in line, and the employee I dealt with was perfectly nice. Maybe I had an atypical experience. Maybe conditions are just better at noon on Friday. I don't know. But my experience would have counted as hassle-free even if I hadn't gone there expecting the worst. Maybe I'll go back and something terrible will happen and I will lower my rating. But for now, I'll give it some props for not being nearly so bad as I was led to believe. read more

It's pretty hit or miss here...I laughed at the reviews that mention no lines...please tell me what times you go to this post office! I always have to wait for at least a few minutes to be assisted. If you get a nice postal person, it's your lucky day...if not, well..they're gonna be snippy and rude and short with you. Frankly, I've found it easier to call ahead (as in picking up accumulated mail from vacation) because then I just call again on my cell when I get there and someone will meet me at the front with all my mail (without me having to stand in those long-ass lines). Happy Day! read more

Same problem as most people on here. Second time they've put a "sorry we missed you" notice in my mailbox but I was home all day and no one bothered knocking and coming to drop off my package, forcing me to drive out here to get my stuff. Lazy. read more

You know that old tv show/movie cliche where somebody gets a machine or superpower where they can slow down time while they themselves can still move at their normal rate? If you ever get such an ability whether natural or through a device - NEVER test it at the post office. First, you won't be able to tell if it's working properly or not and second, trying to slow down the speed of something asymptotically approaching zero might have some sort of unforeseen catastrophic consequences on our entire universe. The postal workers here are no different in terms of speed. Sucks. Just deal with it. That said, there are a few differences compared to the other post offices within a reasonable radius from me (that I have been to) which make me prefer this location for all my postal needs. First, they have their own parking lot and a large one at that. If the parking lot ever gets too full you can always park at the Thuan Phat Supermarket and just walk on over. There are also not a lot of other businesses right next to it and it is not in a high traffic area. Also they are open a little later on Saturdays than the ones near me that I've been to. Your mileage as always, may vary - I avoid the peak hours. Like the plague. read more

US Post Office - Hardly any wait on a Saturday afternoon. Yipee!! - Post Offices Near Me - San Diego, California

This local post office is the best! Even long lines (which are rare in my experience) move quickly, and the staff include a few people who remember you, smile and say hello and seem to enjoy their jobs. Did you know the "flat rate" box also is good for sending abroad? I had no idea! You have to pay a lot more than the US rate, but you can pack it pretty full and it's much less expensive than sending a regular box. I'm happy to live near this little gem of a post office. read more

Even though their system was down, they were able to find my package quickly. I've only had a good experience at this location.

Maggie at this office, I think in the Delivery Department or she's a Delivery Specialist, not sure, but she helped me out SO much today! I'm sure it's busy and people are cranky but she made the time to call me back and help me find my lost package. She is FANTASTIC! Thank you so much Maggie! You really made my day, and ensured that the next couple of days would be great! (That package is my Dad's Christmas present!) read more

They NEVER answer phone calls. Trying to track down a package that said undeliverable but somehow fedex and ups have no problem delivering

I've been using this post office since 1995, & it would be rare if any of the ladies working there ever smiled, said thank you, or didn't make you feel like you were intruding. One time after standing in long line, I had multiple mailings & bought some stamps. I walked out w/o the stamps not realizing until next day that I didn't have them. Went back & asked for supervisor who asked postal clerk who said she gave them to me. The lines had been out the door & she says she remembers giving me my stamps! She lied. Another time the postal delivery person lost 4 prescription meds that showed up in my mail box a few months later. Last week I received a prescription med that was smashed to pieces with a note from PO apologizing, hoping it wouldn't inconvenience me, etc. Went to PO today & talked to supervisor who said that the PO received the package like that. I asked how he would know that, & he smiled. They leave packages a few feet from street rather than bringing them in closer to my house. I have three neighbors that have all had problems w/this PO. Very sad, but you can't hope for good customer service from the USPO. read more

Eli the supervisor and Ms Shlisa deserve a shout out for an amazing customer service they recently provided. Our company has just changed location and we were expecting an important package, the package was delivered to the old mail box associated with our new suite number, I had to call the customer service number for USPS, after almost 3 hours of hold, I was told I would receive a call back from the local post office, I received a call from Eli the next day who was very patient , understanding and upon being made aware of the time sensitive nature of the documents , Eli and Shlisa went out of their way to make sure the package got delivered to us and even called to update us throughout the entire process. I would like to thank them for making this process so effortless !!!! read more

Post offices usually suck but I don't think this one is half bad. There's a really nice African American lady. She gives me great service every time. However.... I'm a bit BUMMED that they decided to close early today. I thought they were open til 6pm. I rushed there from work at they were closed at 5:40 :( read more

This location represents everything wrong with USPS. I closed my PO Box today and experienced what I can describe only as incompetence. Every worker here should be fired and disqualified from receiving their pensions they are simply counting the days to receive. No one here has a desire to actually help anyone, and they simply to do as little as possible to get through the day. I have never been treated so shabbily by someone I give money to as USPS at this location. Any question or request seems to be met with an overall look and response that could only be describe as a displeasure with their existence and job. After 8 years I am so happy I will not have to deal with these people again. read more

Wanted to schedule an appointment to renew my passport here after filling out the printed form... Well, no one is answering their phone! I called over 10 times over a period of an hour and it just left to ring. I can understand if they are busy and I'd have to hold but not answering the call at all? Not cool. read more

Fast service. There was a line but all the counter is occupied with a person, it made the waiting a breeze.

I came in at 10am on a Thursday and there was hardly no lines which worked out for me. Karen at the front desk was very helpful, kind, and smiley. She gave me instructions on how to fill out the Express Mail and made sure the mail would arrive on time. She also informed me on how to track the order as well. I'm only here to give the 4 Stars to Karen! read more

We used to have the best mail carrier ... now we get random carriers. The latest one likes to launch packages over the fence and into the yard. It was a computer screen this time. Good job! read more

The holiday season is stressful, but the staff are holding their smiles up. They had five tellers this morning keeping the line moving. I was in and out within 10 minutes, on a Saturday, 13 days before Christmas. I'm pretty darn happy with that!! read more

Phone number is ALWAYS busy! I've been trying for literally years and have only been able to get through once (I've verified the number in person). Staff is rude. I print labels online and ask for them to scan and give me a drop off receipt when I drop off the package and I get gripe about it. One woman said she would only do it since they weren't busy (it takes 10 seconds). The whole reason I have them scan my packages is because they've gotten lost before and if I don't have a receipt showing I dropped off the package, they say they are not liable. Guess what, it just happened again. Dropped off a package and didn't get a receipt, so now it's floating around in lalaland somewhere. I would give them zero stars, but the site made me give at least one. In addition, we have a Business Reply mail account with them and they posted our $500.00 check to the wrong account. I had to go in person and wait 30 minutes for them to figure this out. Tried calling, but again, the number was constantly busy. read more

They don't answer the phone!!! They deliver my mail to my son's house. Terrible...just terrible!!! They need to get someone in there that can read. This is not rocket science! I live in the Mission Valley area and it seems the whole family mail is not getting any mail. Tried calling this post office and they don't answer. I don't know what they are doing in there, but they are not doing their job right. read more