It is clear that the women who work the counter at this post office take their jobs for granted. They have no sense of humanity. I watched several other customers take their packages to the front and get berated for not having the correct forms filled out, etc. I already knew that I probably did not have the correct forms filled out, so when it was my turn, I approached the counter with great caution. The woman I worked with was black with light hair and glasses. I had two things to do at the post office and the first was to renew my passport. I didn't get a chance to speak. She immediately said, "We don't do passports here without an appointment. You need an appointment." So I said okay. Then, I quickly pulled out my next task and started to say, "My friends from Brasil..." and was interrupted with her saying, "You need an appointment, I can not help you with your passport." So, I started to tell her again about my second task, and she interrupted me again. At that point, I realized that she hated her job. She does not like to listen to people and does not like to give anyone the time of day. I told her, "I understand. This is not about my passport. This is a separate matter unrelated to my passport renewal. I have a marriage certificate to be validated. My friends said that I could do it here for a twenty dollar fee. Is this possible?" She replied that she could not do anything with the marriage license and that I should go to an immigration department. My friends were mistaken. In any case, getting any kind of help from this woman was met with resistance. She should not work in any occupation that requires communication. read more

A very typical post office...shortage of employees and long wait times. I don't think anyone ever chooses to go to a post office for fun, so you just have to take the extra time to complete whatever errand you came here for. read more

Most of the female employees are not helpful and answer questions with an attitude (except the older asian woman). Disappointed by whoever hires them. Why do they work there if they hate it so much? On the contrary, all the male employees are sweet and helpful. I dread having to encounter with negative attitudes. Get it together please. Services are the same as any other post office read more

Absolutely horrible. By far the WORST WORST WORST WORST WORSTTT customer service I have EVER seen. I can DEFINITELY see why this store is rated with 1.5 stars. I think the 1 star is because that's the lowest that Yelp would allow you to rate any venue and the half star is probably out of pity (most likely out of pity). I came in here about a month ago to overnight a letter. I missed the cut off time, which is totally my fault, so I agreed to a different delivery (2-day service) as that was the only available. The cashier asked me to step aside and write down the information needed for the delivery. I did as told and was also guaranteed a spot in line (as the line was huge). I was done and asked her to help me, she told me to go to the next counter. I did as told. I stood there waiting for the cashier she pointed to to help me. I saw another cashier finish with her customer and walked to the counter. As I did, this cashier puts up a sign that says "next window please"... Really?! Fine, and so I waited, AGAIN. I walked to the original cashier and asked her why it was taking so long. Guess what her response was .. "I need to clock out" seriously? You just told a customer that? Really? You're kidding right? You're in the middle of the financial district and you're going to be classless enough to say that you're not helping me because you're clocking out? Wow... I am speechless! Then, one of the managers steps out and asked her to help me and she said she can't. He then asked the other lady that placed her sign up and guess how this one reacts? She says loudly, "I'm goin' home!" Wow.. You really just said that? A different incident occurred today. I went into the store 15 minutes before the express pick up time which is supposedly at 4PM. I asked for an overnight delivery. The lady helps me check the times and tells me that this delivery cannot be delivered by tomorrow due to the location. I said, fine give me the next earliest delivery. She says saturday. I told her it was urgent. I tried to negotiate and it came to a conclusion that nothing could have been done. Then, I asked her to just do saturday if that's all that we can do. She then tells me that it's for monday now. WOW.. it changed JUST like that?! SERIOUSLY? She kept insisting that there is nothing she can do. So, I said alright let's just try to put it in for Saturday and if it doesn't get sent there on Saturday and ends up getting there by Monday, then oh well, we'll just have to deal with it. Then, it gets better. She tells me that she cannot send it now because the cut off time has passed! SERIOUSLY?!?!?!?!?!?!?!?!!?! Then, she hands the letter back to me. WOW... This store got me speechless. I don't even know what to say or think of USPS... What at horrible representation these people are putting on this store!! Oh, and to top it all off, the employees here love taking their sweet time helping customers out. Taking up everyone's time. You know, of course, we work in the financial district so we have all day to stand around. And we all wonder why USPS is losing business.... hmm... And it's pretty obvious that the ladies working here clearly don't give a care about their job. They don't act like they care, first of all. Poor management, poor customer service and poor employee selection. Straighten up, USPS. Why is still store even open? Honestly, if Yelp allows us to give ZERO stars, I'd be the first one to give it to this store. If you're reading this, USPS Management, please get rid of all the employees who work here and hire new ones who ACTUALLY WORK! read more

Customer service here sucks. The staff is not helpful. They need a new staff. They are really slow and they love to take their sweet time.this is in the financial district so people are on the go. they act like they don't give two shits. They also never answer their phones. Usps has the worst customer service ever! I wish there was a no star option. Unfriendly and GHETTO read more

I had a frustrating experience with the USPS - twice within two months - where they lost packages that I'd shipped to the East Coast. While the needs-improvement service has still been unable to find my packages, the staff at this particular USPS location was at least helpful in trying to find them. One woman, Carlotta, called me after their office hours twice to try to help me track my packages - that was nice customer service and follow up. read more

Probably the worst usps in America. Went to buy international stamps and they said they ran out. What kind of post office is that? Their customer service is very poor too read more

I can say with complete confidence that I have never had a positive experience at a post office, but the One Embarcadero location might have taken the cake. First time going here and definitely the last time I will ever go back - by choice at least. The lady who helped me was basically every bad word that can come to mind. I never thought asking for help with getting two birthday cards to their destinations would cause so much stress and frustration. My blood is still boiling. I work for a company that prides itself on customer service, and these ladies don't even know what the words mean. Expect a room full of egos, entitlement, laziness and hostility when you go here. I would gladly pay FedEx or UPS $50+ to send my mail than to ever step foot into this office or see that lady's face again. read more

WORST Post Office ever!!!! I wish I could give 0 stars!! This is the slowest Post Office ever. The workers are so rude & very unhelpful. They lost one of my packages and acted like they couldn't help me. They are really shitty & I mean every single one of them!!! Not sure why this location even exists. Avoid going here at all costs!!!! If you do come, plan to spend at least 2 hours here, yeah it's that bad!!! read more

No issues with this post office! I entered from the garden open-air atrium and had to walk around all the PO boxes and through two sets of doors to get to the actual counter to drop off my package, but that's how many post offices are from what I've seen. There was very clear signage pointing customers to drop off prepaid and priority packages on the counter, so that's just what I did! read more

This place is awful. Staff could care less about customers. They have one person working and she tries hard to move as slowly as possible.

Literally the worst place you could possibly ever go. There are always inefficiencies at post offices but this place takes the cake. Would rather hand deliver a package by foot across the country than return to this place. read more

Absolutely lazy staff. The stereotypical government worker. You show up with mail. This still will say wait and come back because you have too much mail. Think about that. If any business did the same. They lose customers. Overpaid and lazy. Plain and simple. read more

Worst customer service ever and lines are always long and slow.. These old prunes obviously hate their jobs, you could be the nicest person to them everyday and they won't even crack a smile nor TRY to be helpful. Avoid if you can read more

Terrible, terrible, terrible customer service. I was on lunch around 1:30pm and the line was a bit long so I waited like 10 mins. There was a nice looking young guy around my age dressed in a full suit, he was sharp looking for sure. One of the ladies who assisted him was thrilled to serve him and kept flirting although she was twice as old as he is and twice as big in size. For the past few months, she never smiled once before. So we do get treated differently. I didn't have my box tapped, so I had to purchase a roll of tape, when I tried to put the piece of tap on, the young customer service girl told me to leave the counter and come back later. It literally took me a second to tap the top part of the box, I taped the box in front her anyways, and she told me to remove the priority sticker off and tap around the box again. Which was totally unnecessary. she and the other big /boy crazy lady started to bitching me out about leaving the counter. I have been coming to this post office frequently since it's close to work. I usually time it right to go there after 2/3pm, one guy who works there is actually pretty nice. I I will never ever come back again. I really dislike the fact that government workers have no incentives to work hard or treat others with decent mannerism. read more

So I went in to buy a stack of small Manilla envelopes. I grabbed a handful of 10 of them and just out of curiosity asked the guy how much they were each, thinking probably 40-60 cents since I'm buying them individually.. he takes a few minutes and mumbles 49, me thinking that's 49Cents each.. So I say thats fine i'll just take those.. he then tells me that's $49 please.. I look at him and wait for him to realize his mistake.. which doesnt happen. I then go no u just said 49 cents each.. he thinks for another minute and then tells me they're $4,50 EACH.. I laugh and say that a Small, unpadded manilla envelope obviously isn't $4,50.. the guy behind me in line also shrugged and laughed but the guy assures me they're definitely 4,50 each. I try again to reason with him and show him that a 100 pack of these envelopes are $7,99 on Amazon which doesn't help and he sticks to 4,50 Each and since I was in a hurry I ended up buying 1 envelope for 5$ after tax, so I could mail what I needed to that day. When I asked him how much it would be to send the envelope with the 2 film canisters inside he started measuring the envelope with a ruler as if it was a fedex box. I told him that It's an envelope, why cant I send it as a letter? - he told me that Oh, u can.. just put on a normal stamp.. I questioned whether or not 1 stamp was enough since there were things in the envelope but he guaranteed me it was fine.. I took my 1 very expensive envelope home, put on a few extra stamps just in case he's potential lack of training would cause my letters to not reach their destination and send it off.. Fingers cross. I think this guy might have skipped the USPS University.. read more

Customer service is obviously not a priority here. There will be a line out the door and employees will go on break/lunch during these rushes while working at a snail's pace. GO TO THE UPS STORE or other shipping sites around like Staples store. I elsewhere after being in line for over 30 minutes. read more

Worst post office EVER. It's near work, so sometimes I get stuck coming here. Every time I come in here, I want to scream and throw a temper tantrum. Lines are ridiculously long and the customer service sucks. If you need to send a package that already has postage on it, there is no drop box so you have to wait in the line for a half hour to personally hand it to someone. read more

Horrible service. Stay clear of this USPS!! Do not even come inside few minutes before opening. They yelled at us for stepping inside and told us they weren't open till 8:30 am. It was 8:27 am. Few of us stepped inside since door wasn't locked and the two ladies who were behind the counter were flipping out and would probably call the police on us. They told us that the way we got in before the opening time was the same as breaking into a bank (except the door wasn't locked and if they didn't want us in, they should've locked the door!) WTF... read more

By far the absolute worst postal experience ever. I just spent 25 minutes at the counter shuffled between two postal workers filled out three forms and still was unable to mail my package to the United Kingdom from the United States The managers name was Carlotta and the first person that helped me was a man who looked Polynesian. So completely incompetent. Whomever invented the term go postal must have been "serviced" here. read more

Horrible customer service. The person "helping" me seemed like she was completely over her job and was reluctant to help me find a solution. I'm glad our tax dollars are hard at work employing these sorry jerks. read more

For a minute I got this place confused with the DMV. Hey you want to have a miserable day? Come here. Matter of fact, you may very well spend your whole day here..in line. read more

I wish yelp would allow no stars. That is what this local office deserves for their customer service.

So this is where I go now to mail stuff. If you avoid peak hours you'll be in and out in 5-10 minutes or less. The people are funny and it doesn't reek of piss outside. read more

Came here on a Friday evening and was racially profiled. I asked for some tape and they told me I couldn't have any and gave me the stare. lol. read more

No stars I would give to this "customer service". They are soooo RUDE! I am going to file a complaint today. When I said I wanted to file a complaint they handwrote me "Supervisor 956-8867". I had to guess that it is (415) are code. NO ONE PICKS UP THIS PHONE AND THERE IS NO ANSWER MACHINE. BUT I AM FED UP - I FILL FOLLOW THROUGH, NO MATTER WHAT! read more

Update: Went back again for the PO box issue and I explained the issue to three different clerks and they all looked at me like I was speaking French. Maybe that's my bad for having poor communication skills but my words were "Excuse me, I keep receiving emails saying my payment has been declined for my PO box here. However, I do not HAVE a PO box here. So, I'm wondering if someone has opened an account falsely under my name or if someone entered the wrong email address. Could you please look up my email address / PO box number and tell me the name on file is? Thank you". Their response "If you don't have a PO box here, then you have nothing to worry about it." "No, you see, I'm afraid someone stole my CC info. Can you please check?" "OH then you shouldn't be opening those emails. It sounds like a scam".... What? That's not how that works. They are USPS emails. CAN YOU PLEASE JUST CHECK FOR ME. They sent me to three different people, all of which said, we don't see any PO box under your name. YEA NO KIDDING. I NEVER OPENED ONE. COULD you please check my email? We can't search by email. I'm sorry what? Here is the PO number in the email. Can you check that? LOUD SIGH "yes. we can try." You sure as shit are going to try. YOU ARE A CUSTOMER SERVICE AGENT. I AM A CUSTOMER AND I WOULD LIKE SOME SERVICE. Long story short. I would rather spend the day at the DMV. read more

Please stay away from this location or any US Postal location. I had a MacBook Pro that I was delivering. The lady at the counter said that I would need to place it in another box so I had to take the computer out where everyone could see. He package never made it out and was stuck in processing. Later it came to my attention the package was missing and not able to be located. This is the shadiest experience I have ever had with anything being delivered. I would go with any other carriers besides this one. The representatives don't have pleasant faces either. They always look like they are annoyed to be there. Terrible experience. read more

I felt compelled to update my prior review ... the other week, I went back here, and the gentleman who assisted me was quite helpful and cordial. I suppose it really is the luck of the draw who you will get behind the counter. read more

I just read a few reviews here. Frankly, the tone of a lot of the negative reviews say more about the person doing the reviewing than they do about the Post Office. Snarky and bitchy just isn't very helpful and unless you have great writing style it isn't very interesting to read, either. Slap on your 1 star if you feel the service you received warrants that. But the whole exasperated "these people are so slow and stupid and don't they see how IMPORTANT my TIME is?" is a huge yawn. Nurse your hurt feelings with a therapist. Why does yelp have it set up that we can only rate reviews in a positive way? Many of these reviews aren't cool, useful, or funny - I wish they had an "annoying" option. read more

There's only one cranky woman working. She's not in a hurry either to help this long line that is stretching out the door move along... If only there was a closer post office near my work. read more

Don't know why the reviews are so low here. You're not going to a 5-star restaurant. I found the staff to be friendly and helpful. I had grabbed the wrong form on my own. The staff kindly pointed out the correct one and then told me to go in the front of the line once I finished. I also thought it was neat that the had 1 extra worker talking to everyone in line, answering their questions, and walking them over to the kiosk if they had an easy transaction. That really sped up the line. read more

As post offices go, this place is fast and efficient, with friendly service. Convenient for normal post office stuff by also for passport renewal. read more

Yes, I can confirm that this is an unhappy place. Avoid it if you can. No one is happy there--not the customers and not the employees. I'm sure both are partially responsible, but I think the the employees might be setting the tone for the place. I hope something changes so that the employees aren't so miserable. read more

I had a good experience with the customer service - they were very helpful. Unfortunately, of the 60 invitations I sent out from this location, 10 did not make it to their destinations nor were they sent to the return address. They have yet to show up anywhere and it has been almost 6 weeks. read more

I wish I could give zero star for this. I have been to this place twice and experience is bad for both for sure. For the first time, I wanted to mail tax files and went to the counter with my unsealed envelop and asked if they could seal for me because I used envelop there and I saw a tape aside the counter. Then the staff said that I had to seal first and I couldn't find anything to seal. Just waited for 10 mins, then the staff said she could seal for me. Second time, I tried to mail personal information and asked for tracking. The staff gave me a form to fill in. Since I am not American, I don't know how to fill in so I went back the counter to ask how to fill in. Then the same staff I had for my first visit from another counter said that I need to follow bank privacy or something. I just wanted to ask something about filling the form, not try to steal any information. read more

Horrible service and very customer disregarding staff! Together with another client, standing in front of the closed door at 6pm (the time they're closing up) and begging to take our packages for drop off, it takes only 30 secs to accept drop off packages, we weren't allowed in!!! They said they were closed and they didn't care! Such staff members deserve to be fired to understand customers a little more then they do! read more

Sometimes, you have no choice but to send something by snail mail, and it's unfortunate that in this technology age I have lost most of my knowledge on how to mail letters. ): Therefore, I always have to wait in the inevitable, long, slow, line and bring my letter up to the person and ask to buy enough stamps to mail it. Or, more recently, I accidentally bought a whole roll of stamps from that machine that they put to help speed the process up but is actually too confusing for me to use, so now I bring my envelope and my roll of stamps up and ask them how many I need to put on. Sigh..I'm like an old person now. To be fair, all the people who work there are very patient with my ignorance, but it's just hard to find the time to stand in a line for 20 minutes to send a letter. read more

I'm still a supporter of the Post Office. I still love getting mail and I still use stamps. The staff here is trying as hard as they can with limited personnel. I do experience long lines and delays especially during the holidays and tax season. read more

I almost never bother to leave reviews, but my experience this morning caused me to promise to NEVER patronize this USPS office again and prompted me to leave my first ever YELP review. First, last week, I went in to get a new passport (lost my old one) I had everything ready to go, waited in line for 40 minutes only to be told (pretty rudely) that their camera is broken. It seems pretty important that they have an operating camera since it says they do on the government website, but what do I know ?? Whatever, I went to Walgreens, took the picture, went back to USPS and stood in line again only to drop off my application. The lady at the window was more friendly this time, but it still took a VERY long time to process the application as she was moving at snails pace all while a long line of people behind me are increasingly agitated. TODAY, I went in to mail a quite large and important invoice to a Client in Shanghai. Again, I was prepared, I printed my postage online and went in just needing an envelope and plastic cover for the postage. I get to the clerk and ask for a plastic cover for my postage (they are all out in the public area) to which she replies they don't have any in the international size. WTF. She hands me the domestic size sheath (at least 1 inch too small and tells me to fold my postage in half and shove it in to which I reply, "isn't all of this information important for international delivery??" to which she replies, "I don't know, but you need to go take care of that over there (pointing away from her window)". WTF ??? I asked for a piece of clear packing tape to cover the postage that was hanging out of the sheath, and she told me she didn't have any. WTF ??!!!! It amazes me that people at this office are gainfully employed. I understand that USPS is an agency of the government, but if these people worked in private sector, they would be fired 30 seconds. I can't even imagine these people staying employed at a fast food restaraunt based on their horrible work ethic!! This to me seems to be another example of how f$$@ed up our government is. I hope my invoice will make it to China .... :/ read more