I love this place, it's much more convenient than the post office, the staff is always helpful and…read morefriendly. The cost is a little higher, but so worth not dealing with the parking and people at the post office. They have all the supplies you need to pack yourself, or they'll pack it for you. They also sell greeting cards and other small gifts.

This is my 2nd bad experience with this small business…read more The 1st time attempting to return a Fed Ex package and mail another, I was ignored and "passed over" so they could assist a fellow middle eastern countryman, that did not appear to have an ongoing conversation. Today, I was told by the same man that my Fed Ex package was "too big" and 1.) Fed Ex may not be able to take the package today and that Fed Ex had the right to "refuse it now in order to pick up later if their truck was full." He said he would make an exception since I had already brought the package inside but if he would have saw me outside he would've refused and sent me away. Immediately after saying this an older gentleman, likely related to him, appeared from the back saying "they would NOT take the package, contradicting the first gentleman. He said they could not store the package it in their facility, explaining that FedEx does not pay them but instead they pay FedEx. Information that should not concern me as a customer and not the business owner. I felt attacked and discriminated against. This business needs ethics and business 101 education. I ignored the racial discrimination the first time, but I will not do it again. There are many small businesses that understand the value of customer service. I highly recommend you find one of those before patronizing this one.

Doug and Anthony are very helpful and quick to take care of your shipping/receiving requests. They…read moreare very professional. I highly recommend their UPS Store location.

I have used this UPS store from 2006 - 2026. I literally have been there 100's of times throughout…read morethese last 20 years. Every time I have been there, the manager and workers have been efficient, polite and professional. Only once in all of those years have I seen any "impolite" moment. Believe me, I have also seen 100's of interactions between the manager, employees and their customers. Each time, the customers were given EXCELLENT service. I acknowledge that the people who have written negative reviews can have their valid points - BUT I want people to know that those were only a FEW people who have written negative comments - while the 100's I have witnessed in person throughout the years were treated courteously, efficiently and professionally. I only go to this UPS location - as I have seen how excellent this UPS store is. I hope people will appreciate what they have in this store.

They are the best place to go to ship and to color copy- they have a great paper selection and…read morewonderful color rendering- as well as friendly service- inlcuding a macsot dog!

great service, i sent something i needed proof of & this store/service provider it, great service…read more!!!!

I needed a box to ship back another box on a RMA. I was assisted by Maria, a friendly and competent…read moreemployee. I just paid for the box and she packed and sealed it for me. Now that's service!

Though I don't often use their services, I needed to get some digi-photos to renew my passport…read more Matt (who turned out to be the manager) gave excellent customer service, going out of his way to make sure he made (me) the customer happy. Customer service is a dying phenomenon but Matt still gives the best!

Love this store and the service. They always have everything I need and including advice and help…read more Bought laptops, monitors, computer supplies, printers and office furniture, etc.

The best service every single time. Love it here. The folks are always friendly and enthusiastic…read moreabout helping, even when I need a last minute express project done. Thank you!

This store can get surprisingly busy. That said, I had 3…read moreitems to post, 2 going to Santa Rosa, 1 to Colorado. I was considering USPS, but given their current orders from the White House to intentionally slow delivery of mail, and experiencing issues with USPS every time I need to mail something as well as their lazy workers who flat out refuse to pickup outgoing mail where I live...the lamest excuse on the planet for this was the carrier claiming he is "too short" to properly check the boxes for outgoing mail. Last month I sent out my insurance bill, just to see how long it would take, the nearest sorting center is in Petaluma about a 20 minute drive one way from where I live. Due to the intentional delays, it took USPS 7 days to pickup my mail from their blue street box about a mile and a half from my home, drive it a bit over 20 miles to Petaluma, sort it and drive it back the same way to deliver my mail less than 3 miles from where they picked it up. This BS caused my payments to be late. Fortunately the business dealing with my late payment was understanding and did not add a late fee charge to my account. I'm so glad I chose UPS, they delivered the Santa Rosa packages the next day (today - Thursday). I have little doubt the Colorado package will be delivered before Monday. It used to be that USPS employees took tremendous pride in their efficiency, it did not take much to throw a wrench into that system - no thanks to greedy corrupt officials. I know UPS has had their issues in the past, I don't know about their current reputation, I just hope they continue to bring the A GAME I just experienced. The clerks were friendly and efficient even though they were clearly swamped. Thank you to all the employees who worked so hard to get my packages to their destinations within a remarkable time period to boot! I will return. A big NEW YORK raspberry to USPS!! Neither rain, nor sleet nor snow can keep them from making their deliveries, but a POS President and the head of USPS can and did taint the reputation USPS had going for over a hundred years. Pathetic.

Rude attendants at counter, very impatient with a simple request to send a document. No Amazon…read morereturn kiosk (you have to wait in line for someone to scan your qr code). Bad internet connection in store. Loud music while you wait.

Top notch postal services and more! Customer oriented for those requiring an extra level of…read moreprofessionalism. Or if you care to add your own "special touch," self service smooth as SMART.

Delighted to discover this convenient Postal Annex in Novato with the best service I have…read moreexperienced at one of these UPS/postal/Fed Ex service centers. The owners are helpful, professional and friendly. It is important to me to support small local businesses, and it is a pleasure to patronize this business. Don't be put off by the appearance of this retail strip mall (as I was initially) because once you enter their business, service wins you over.

I used Pak Mail to ship a valuable piece of art that needed to go out the same day. Pak Mail was…read morerecommended to me by another art shipper in our area that couldn't meet my deadline. The good folks at the Pak Mail location in San Rafael were very professional and quick to respond. The did all of the work and the art arrived in Boston the next day in perfect condition. I honestly couldn't be happier with my first Pak Mail experience. I would gladly use them again to ship fine art or any other shipping needs. Their prices were very reasonable for what I was asking to happen. The store was nice also, very clean and orderly. Great overall experience. I highly recommend their services!

Excellent communication and prompt responses from Ms. Nichelle. Impeccable service! Pickup service…read morefor my Picasso precious ceramics at the CLARS Auction Gallery, professional packaging and FedEx shipping to Italy at a very competitive price! An excellent experience. I will definitely use PAK MAIL San Rafael (US148) in the future and recommend them to anyone looking for a serious and reliable shipper. Nicola - Italy

I needed a notary quickly for my 91 year old mom who is in so much pain she can barely walk with a…read morewalker . Loading her into a Car and traveling is extremely tiring and painful . Because this was a walk in notary, we parked and I had her wait in car to check out the wait time etc. Frank , John and Jessica could not have been more considerate . They had me wait until Frank , (the notary ), was ready. I introduced myself and Frank started gathering up stuff . I was a little puzzled? He said "I'm going out to your mom" OMGoodness I could not believe the kindness being bestowed on us . Tears in my eyes Frank sat in the drivers seat of my car, and was soo sweet with my mom. He made sure she knew what she was signing, gently took her thumb print and notarized our document . The manager, Jessica was the person who authorized this kind move, and John covered the workload while Frank was helping my mom. I can only pay this kindness forward . There are not words to explain how much this meant to us. PLEASE GIVE THESE WONDERFUL PEOPLE. YOUR BUSINESS THEY ARE GREAT HUMANS !

This store is hit or miss. Sometimes there is a line to the door. Other times there is no one…read morethere. Even when I was the only one in line it took a few minutes for the person behind the desk to help me.

Hi, I strongly suggest you avoid this business. We called…read moreand were given a price. When we arrived he the doubled the price, typical bait and switch. Go to the UPS store in the Bon Air shopping center in Greenbrae.

I needed to ship an odd object -- a backpack with a rigid frame, Clovis has a number of solutions…read moreso he quickly identified the smallest box possible and then provided the cheapest courier option. It doesn't get easier than that. The transaction was less than 5 minutes. The other brick and mortar shipping stores may not give you the same flexibility of packaging. Clovis mentioned he will even customize a box from an existing off the shelf solution if needed.