It's the best service, dependability, solid service in all employees for many years, everything runs well, just like my truck. A+

What more can be said about a USPS office? Open Saturdays, which is not true of all locations so that is very nice. Building is easy to spot, the honking long building when you plug the address into Google Maps. Lots of parking, especially during COVID times. People seem to have a mixed bag with some of the workers, but if you've ever been to a post-office same can be said about the types of customers that go through in a day (one of them, lots of us). I've never had a bad experience here, and safety precautions are in place for COVID. read more

I want to say thank you to Marlene for the great service she provided and helping me out with the process of getting my passport for the first time she made the process so smooth and fast thank you for your patience!!! Thank youuu Marlene !!!!! read more

First time having my passport application here and everything went fast and smoothly. Thanks!!

Do not adjust your screen, but I am going to give a positive shout out to the USPS, specifically, front desk Supervisor, Elaine. I had a serious issue trying to get delivery of my mail after returning from a vacation. I had been gone for a number of weeks, so lots of mail and no one seemed to be able to locate my mail. Elaine took ownership of the issue and followed-up during the 12 hours of detective work required to locate my mail. (Kudo's to Marlene too.) Thrilled to know that people who are focused on the customer and taking pride and ownership of end results still exist. As for the carrier who delivered 20 days of mail to an unmarked driveway and then didn't answer his phone when his supervisor called to ask him where he put it; and the night supervisor who never called me back; all I can say is to spend some time with Elaine to learn what Customer Service and Common Sense look like. (Never forget, when I buy a stamp, I am paying your salary.) Elaine and Marlene are rock stars!!!! Hire more Elaine's and get rid of the other guys; they are bringing you down. read more

The locked doors make having a box a real problem. I can't get there before 5 pm because I work. I can't get there at 8:30 am when they open because...again... I work. I can't get there before they close on Saturday because...work! I can go on Sunday but...THEY LOCK THE DOORS!!! So I basically pay almost $60 a quarter to not be able to get my mail. When I lived in HB they gave us a door key as well as a box key. This place needs to do that or hire security. It really sucks that I can't get my mail. read more

Like most post offices this one has clean facilities. Unlike most there are plenty of service reps to help the customers. The help I received was greatly appreciated my representative was Frank and he was wonderful! read more

US Post Office - Outside! - Post Offices Near Me - Santa Ana, California

COVID CENTRAL!!!!!!!!!!! This branch is a management disaster. Customer mask requirement is not being enforced. Even worse, several postal clerks are wearing their masks below their noses, and one was even wearing his mask under his chin. I saw only one worker wearing her mask properly. USPS needs to send an inspector to this branch ASAP. This branch is a public health hazard. read more

I don't know who does the training here...but wtf. I went in yesterday and this poor little old lady who could barely speak a lick of English was trying to get a cashiers check? I don't know...some sort of check and the postal worker helping her (Hispanic? wavy hair) was literally yelling out the amount $1000+ bucks, she said it like 5 times, like what is wrong with you, are you trying to get this poor little old lady mugged? Like have some common sense and try to be a little more discreet when helping clients with large sums of money. Also don't know if the lady was be condescending by continually speaking to her loudly in English but if someone else can better assist her and help her out in Spanish then pass her along to the next postal worker. Luckily, one of the guy's in front of me was able to translate for her. read more

I am very disappointed in the customer service this post office has after letting someone else sign for my package without double checking on the name and who's receiving it. Also not answering your phones or calling me back after your customer service person said they would to let me know about my package. I wouldn't be doing this if it was a package was worth 20 was lost but it was stuff worth almost 80 this isno right. I have no trust In my local post office. A week later : no update and I keep calling and no answer. I can't believe my local post office would do this. read more

Building is very difficult to find looks like prison passport line is out the door kiosk machine not user friendly.Staff is very Rude Marlene was the worst I will never go back here again nor recommend it try another post office read more

US Post Office - Post Offices Near Me - Santa Ana, California

Sigh. I really hate to give bad reviews during CoVid but here we go. I will probably be going to UPS from now on. Basically, if you want to increase your high blood pressure, then you go here. First things first, I have to clarify, the lady when I arrived was really nice, she was a lady with blond hair (I did not get her name but if she ever reads this I would like to thank her for her kindness) and went out of her way to help me out. She seemed like the manager or supervisor or something. Anyway, I am grateful and I get in line. I look around and am glad an employee Herbert is not there anymore because Herbert's attitudes towards customers is horrendous. He will humiliate you, ask intrusive questions, be very condescending, and be antagonizing for no reason. So, I am really happy that Herbert is not there anymore. Another employee, Frank, has always been the saving grace of this USPS, but I did not see him there that day (Frank you are awesome). Then it's my turn and I get Marlene, there are already several negative reviews about Marlene (I concur with those Yelpers' opinions based on their experiences). Well, turns out she is the passive aggressive female version of Herbert. Blatantly ignores you and your questions, feigns innocence when called out, very unhelpful and sour. No stars for her. Dealing with this customer service person was passive-aggressive jiujitsu for no reason. Like I said, if you suffer from low blood pressure issues and would like to raise your blood pressure, go to this USPS and see Marlene. Or Herbert. (Disclaimer: Not professional medical advice, purely sarcastic) Negative stars for Marlene and Herb. One star because of the lady in the beginning and Frank. read more

I need to find a new post office. Multiple packages of mine never get checked in after I drop them off, even though I paid for Priority Mail. I constantly have to file package research cases on the USPS website to have them move my packages along. As a small business owner, this is extremely frustrating. I don't know what goes on here, it must be extremely unorganized. read more

Not sure why the rather low review average but we just had one of the most pleasant experiences here shipping something internationally. Very friendly staff and neat inside. Masks being worn properly and proper social distancing happening. No complaints from me here. read more

Local offices gotten lazier since CoVid. Nobody answer the phone anymore if you try to reach out to them with your concern. Mail carriers dont scan item either and some of my packages gets lost. I have 39 items picked up thru scheduled pick up and its been a week and no tracking movement. Terrible! Terrible service. I will just call inspector general to file my complain its faster that way. read more

Closed at night when I need to mail stuff. They need to open back up 24 hours instead of making us drive over to Tustin

I went to this post office to have a package delivered to my nieces in Georgia. I paid almost $60 dollars to my package to be delivered. It was in December 31,2020 and they have not received the package and I had expensive items. They are making me go through hoops and loops do a claim do this do that. And now they are telling me the package may be lost how do you lose a big box that weighs about 8lbs. Ridiculous, I will never be using the USPS again ever. Than they wonder why they are struggling.... read more

This place has great service, the employees always seem to help those who come in not knowing what to do.

I love helping people that help me and this review is based on my almost every day visits or every other day. My personal favorite reps are Frank and Lillee but not limited to the entire staff. The manager is a real doll and I can assure you she is people people kind of a person. * Site has at least 5 reps ready to help. Major kudos! Drawbacks: outside "driv- thru" boxes have been removed. Major bummer! I do a lot of ebay sales and I've shipped out all kinds of envelopes or boxes (or you name it) on my ebay items sales. The staff is always very helpful but of course I come in ready. With tape or any other packing supply ready togo. (It really baffles me when I see ppl that look like they just came out of cave demanding free tape or boxes ect.) Recently Lillee facilitated my renewal of my passport. I highly suggest todo passport applications in the morning. No lines *they take pictures upon arrival for passports. I can honestly say that the entire staff on this location has been professional out going and funny. They have all been very kind to me of course I like to treat others with respect too. "Remember treat others like how you would like to be treated!" I'm compelled to say this friendly reminder because I've seen all kinds of goofy ppl with poor communication skills get all worked up. All over not reading instructions on forms. Or because they thought they can ship out something over night for cheap. I've seen the staff be nothing but gracious for dealing with the masses. I love coming into this site in SA because of its handy parking too. It's big and clean. It never smells like dirty diapers. So I naturally like to help those that help with my ebay shipping. I give the entire staff a 5 star review for all the above stated & because they all have assisted me in the last 25 years. Disclaimer: I've never had to call in but then again I've never heard a phone call coming in or have seen any rep. In the front facing the public be on a phone helping the public. read more

The service here is pretty awesome. Right when I walked in to get a form for a box someone immediately stopped me to make sure I had the right one. When I got to the front they told me I had to write harder because the ink didn't go all the way through but said I could come right back when I was done. The whole process was pretty effortless and I ended up going to another open desk because the one I was at before was taken. She answered all my questions and made sure everything was okay. They also circled the tracking number on my receipt... The Irvine post office that I usually go to never does that.....weird read more

The workers are really nice, so nice they know a lot of the people coming in. Must be the regulars. Talking about life and family. That's a plus. Then again, they are chatting it up sometimes the line takes much longer to move. Another pro is even when it's busy it's not that crowded. Must be the location. read more

HORRIBLE & SSssssslow service! The horrible part applies to the passport section. I went during my lunch because I need to renew my passport. Even though the paperwork is self explanatory, I had a couple of "short" questions such as: "how long would the wait be (approx) if I pay for expedited service?" I stood in line for 25 min - one person in front of me. 25 min later a lady walked up & went off on me. She said the gentleman in front of me was te last person she would help & that I wasn't there last she checked. My paperwork was filled out buy I had 2 questions. Did she answer? NO!! When I told her, I just needed to renew but I had a question. She replied, "we don't help renewals, it's self explanatory, go on THAT (pointed) line & mail it. Wowww!!! Proceeded to the regular post office line. Waited for another 20 min - long line & during that time they only helped 3 people. They take their sweet time & several people including myself left. It's convenient to come here because it's close to work & I work long hours - can come during lunch. However, they have no sense of urgency. Would rather wait & go into my regular location in Anaheim Hills on Sat & be greeted by someone NICE who is willing to HELP. read more

Usually have a good experience here, but homegirl with the synthetic weave has the WORST attitude.. literally every single time I come in she's talking to someone like they're stupid or rolling her eyes. I have never seen such disrespect from an employee here. Everyone's soooo nice! ... Then there's her. Miserable af! read more

Shady carriers. I had a package that required signature... I look up online and see that it's been delivered, and signed by "J J". There is nobody at my office with those initials. I ask for proof of delivery, I get emailed something with a scribble for the signature, and a squiggly line as the "address of recipient". The package was in our office's external mail boxes, crammed into the box. So, the postal carrier forged the signature, then just put it in our mailbox, without attempting to deliver it to our office. EDIT: Changing my review a little. Before I discovered the package in the mailbox, I contacted the post office to see if they could find where the package was actually dropped off (at this point I was still assuming someone named JJ actually did pick it up, and they just went to the wrong office). I filed a case # and was told someone from the local distribution center would call me back. They did after a couple of hours. In that time, I had found the package in the office mailbox. Cooley, the gentleman who called me back, was a great help and was very sympathetic to what happened once I explained the situation. So, at the very least, it sounds like something might happen. Maybe not, but at least I got a very helpful and sympathetic ear. Kudos to Cooley read more

An older gentleman by the name of Alex was assisting me. I walked in and asked "Are you able to help me tape up this package?" and he said "Yes, let me go find my tape!" When he returned, he condescendingly said "So, you expect me to do this all for you?" I was confused by the question and said "What?" He seemed agitated and said "You just expect me to tape up your box for you??" I was very perplexed, as I had asked him only 2 minutes prior whether he could help me with taping. He seemed pleasant and said "yes." I assumed he would have said "no" had he not wanted to/ not been able to assist due to policy. I'm a post office noob, so I have no idea what the rules are (which is why I asked first). He then said "I'm not supposed to be taping this." And I said "I'm sorry, I didn't realize that." He kind of shoved my receipt toward me and didn't say anything else. I would've happily purchased tape and secured my box on my own had he said he was not allowed to tape up my package. Not sure why he agreed to do it and then became rude. I've come to this post office once or twice in the past and have always had a poor experience, so I guess I'm not surprised. read more

I wish yelp allowed us to give 0 stars. Went in today to send some flyers out. I have NEVERRR went to any other post office and been treated by the way the employees here treated me. I was truly caught off guard to think that the United state Postal service ACTUALLY pay these people to sit behind a counter and treat people who want to send mail in such a poorly matter. The postal service was the greatest creation to the American people and it is truly outstanding what it can do for millions a day. People who work here need to respect their customers with servicing them to the fullest and making sure that by them choosing to use usps as their service is appreciated. I went in today and was helped by HEANG. He literally looked like he could not wait to get off the clock. He made me process my transaction for him and basically do his job for him. I am just a customer not a employee and what he made me do was not correct. I asked for a manager and out came ANA another bitter, horrible rude employee who thought it was okay to treat me work than the employee (way to set the standards). I ended up doing what they wanted me too knowing that what they wanted me to do was not correct. In the end a third employee came out to apologize for what I was put through. I let her know that had heang and ana actually spent 1 min to see what I needed and helped me none of this would have happened. She was in shock that neither one of them actually listened to me and helped me. She asked heang if he asked me what I wanted to do and actually made sure there was nothing he could have done more and he said no I didn't , and that was when the manager realized what her employee's did was not ok. I appreciate the other manager coming out to help us and take over the transaction and apologize to us because she was appalled by how we were being treated. I will do everything in my power to make sure any corporate office in USPS knows of these 2 employees. read more

I'm fed up with the door being locked up at night. I have work and only make it during the night time. I miss when it was open 24/7. It was convenient for everyone else. They need to fix that as fast as possible. It's really annoying having to drive to the one in Tustin or different USPS when this one is the closest to me. read more

My mail gets delivered to the wrong address or not at all. They lose packages for months, or sometimes forever. They refuse to answer the phone (they just pick it up and hang up immediately to stop the ringing) so you have to go in person for everything. They didn't fix the problem the first time, and when I went back the manager hid in the back room and had someone say he retired... this really happened! This office is the worst example of "government workers" you'll ever find. I have had to find a workaround for literally everything that uses the USPS because I can't get my mail, and I can't get it fixed! read more

Mailed my sister's birthday card with $ in it from inside this Post Office last month. Card never got to my sister. Of course. My mistake. Post Office has tanked over the last 4 years thanks largely to Trump & DeJoy--local Post Offices shut down, hours reduced, especially on Saturdays, mail delivery slowed down, an increase in lost/stolen/damaged mail & packages, can't get through to any P.O. ever by phone or email. But when I go in today (because it's now the only P.O. open on Saturday anywhere near me), to mail a flat 8x10 envelope due to P.O. over-regulations saying you can't deposit it in the mail, you have to stand in line for "security reasons" and I'm surrounded by maskless idiots who probably aren't vaccinated and I complain about the Post Office floor space markers that say "6 feet apart" but are actually only 3 1/2 feet apart and the maskless idiot next to me six inches away because the Post Office can't be bothered to open up every third window instead of adjacent windows even though they only have 4 windows open, the extremely rude female BEHIND the window tells me I can go to another post office if I don't like it. Of course, Post Office employees are notorious for being rude (although I've had some really nice ones, even here)) but this was so glaringly wrong, especially with the deadlier Delta COVID strain taking over everywhere and COVID cases and deaths now increasing again as a result, I had to go to Yelp. PLEASE, people, get vaccinated, wear a mask and stay 6 feet apart around strangers. Over 4 million people have died so far. You can still get COVID and carry it to others even if you've already had COVID (which I have) and you've already received both vaccinations (which I have). You can still get Delta COVID and die or kill others. So I might be carrying it again right now from several maskless idiots who were six inches away from me at the windows thanks to the idiots who run the Post Office on Grand in Santa Ana this morning. Our tax dollars at work! read more

Everyone loves the post office! Did you ever see that movie with kevin Costner, The Postman??? lol Well during the day the line was really short and people was friendly. Their job isn't rocket science and I don't have a space ship! There is no reason to say anything but good. Ohh yeah don't mind the prison look when your walking into the post office, thats "in" these days. read more

US Post Office - Post Offices Near Me - Santa Ana, California

I go here because it's the closest to home, but thank God they changed some of the employees up. Frank is cool upbeat and is very good at communicating everything regarding the mailing service you choose. I give my review 3 stars thanks to him. Marlene is rude doesn't ask the proper questions and I guess just does things her own way... my package was returned due to her not asking me if I wanted a signature or not I never do for priority mail as it goes to a secure place but she just decided to fill in the blank for me I guess and assume. I wasn't given an arrival date or asked to pay for for delivery earlier in the day. I have no idea why this women has chosen a customer service job if she clearly doesn't have the attitude or tools to succeed in it. She always has a rude attitude with everyone she clearly hates her job we pay for a service and if she can't deliver it properly she shouldn't be in contact with customers who help fund her paycheck. read more

Thank you FRANK for making my experience on 11/18 at the post office fast, easy and personable. This is the first time I've ever received spectacular service at a post office. He made sure to make the process of getting a passport super quick but was also very professional, precise and explained everything thoroughly. (A smile and "how is your day" goes a long way for some people). The line for the passport services was pretty long but with him, it went by quick. I was in and out of there in 45 minutes which could have easily been 2 hours. Give this man a raise. read more

Worst customer service experience. I have shipped multiple items from here plenty of times and never had such horrible service as I just did 15 minutes ago. A black lady with blonde hair was helping everyone waiting in line and was giving everyone attitude. If you hate your job it's understood, but at least make an effort to provide a standard form of customer service. read more

Self service machine is ALWAYs down. They switched them about 6 months ago and they are worthless. USPS time to fire the vendor and bring back the old units. read more

US Post Office - Post Offices Near Me - Santa Ana, California

The customer service at this location is the best of any USPS location I have been to. I came in with a box that needed tape on the top flap before mailing and they helped me out. They also took the time to make sure I had a receipt, advising me how long to hold on to it and how to track it. I appreciate good service and this place delivered. read more

This post office been here for a long time as far as i can remember. I dont think ive ever had any problems before they always cordial and professional my brother is a post man he usually will let me know if this office was unprofessional in any way read more

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My mom and niece just got back literally crying from having the worst passport renewal experience at this post office. Thanks to an older lady named MARGARET! Completely RUDE and DISRESPECTFUL!! This should be an easy process if something isn't done correctly please explain DON'T yell at your customers and scold them. It's stressful enough filling these forms out as accurate as we can. If you don't like your job do us all a favor and retire stop spreading your misery and negative vibes on everyone, they should have employees who actually want to work and have a fresher attitude. read more

Couldn't get much worse. I live in an area which admittedly is difficult to navigate-lots of private roads and narrow hillside streets. Add to this that we almost never have any consistency in mail carriers. Most recently I tracked a package from Nordstrom on-line and it kept showing exception errors-left notice, porch not safe to leave package, etc, Except I never got any notices and our porch is one of the safest in OC. I called the post office and was told the phone wait time was 35 minutes. So I went down to the Grand Avenue Post Office in Santa Ana worried that since on-line they said they made several delivery attempts it might get returned to sender. The initial clerk was very nice but confused and told me I had to wait for a manager. So I went off to the side and waited.........and waited..I think the manager was trying to let me know how unimportant I am. When he came out he became really belligerent because I had my little 20 lb dog who was sitting quietly (thank you 3 years of obedience training) and told me dogs are not allowed. I thought really? - the unreliable carrier has been faking deliveries and I had to drive 15 minutes to get to the post office, then wait 10 minutes to get help and this is what he chooses to focus on? (unrelated while I was waiting several of the staff came over to tell me how well behaved my dog was-he was in a down/stay and completely silent). Anyway, the manager made all these excuses about why it was my fault, how they have trouble getting carriers for my route, how my carrier gave it to another carrier so no they don't know where it is blah blah blah. I finally left feeling very irritated. So the good news was the package arrived on my door step later that day. Moral of the story is to wait things out rather than seeking assistance prematurely. At least from the post office. read more

This review is for the passport office only. I have no problem with the level of service at the postal side of the business. The only good thing about getting a passport is they do not expire for 10 years! Unless, of course, the passport is for a minor. We need to get my five-year-old son's passport renewed. We can't renew it by mail because for kids you have to actually take them in to the office. Also, both parents have to be there. Why? I don't know. The post office passport offices no longer take appointments. Why? Because that would be too gosh darn convenient for people who can go on line or pick up a phone. What am I saying? Even with an appointment, it used to be a one to two hour ordeal with a surly passport clerk whose only seeming joy in life is to tell people their paperwork is incomplete and they need to come back. Or, this favorite: Clerk: "You need a photo." Me: "Yes, I know. I have my extra $10 right here so you can take the photo." Clerk: "My camera is broken. Go and get a photo and then come back." Me: "Hmmm. Do you know any places nearby where I can get a photo?" Clerk: "Nope. Good luck. I sure hope you can get back before I close up at 2:00." I swear I can hear the clerk laughing manically as the door closes, and I know that is a look of utter surprise when I return with my photo in 20 minutes because I just happened to get really lucky at the Kinkos down the street. Anyway, when we arrived at the Santa Ana Post Office to get my son's passport renewed, there were about 20 people in line ahead of us. I figured we would be lucky if we only had to stand in line for three hours at that point. There was no way we could do that with two kids. We left. My wife and I figure that the only way to take care of this efficiently is to take time off work. Fortunately, we can do that, but for people who do not have generous employers, getting a passport can be a huge hassle because Saturday is the only day they can make it. I guess the Republicans used this model when they dreamed up their latest voter registration requirements. I realize that Americans are very paranoid when it comes to our borders, and we do not want to let in the undesirable elements despite what they contribute to our economy, but there has to be a better way. Why can't we do mail renewal with new pictures? My son looks a lot different than he did at six months, but everything else is the same. The State Department has his birth certificate, DNA sample, and every other piece of information they need about him. What more can I do to convince them that my pale little boy is not some dangerous drug dealer or terrorist from southern climes trying to get into our precious country to pedal death in any variety of forms. Oh, wait a minute, my pale little boy has dual citizenship in Canada. He really could be a threat! Thanks for reading my rant. read more

*********DO NOT WASTE YOUR TIME HERE********** (WITH PASSPORT RENEWALS AND APPLICATIONS) If I could give this place 0 stars I would. My sister and I waited in line for 2 HOURS on a Saturday morning to renew my passport and apply for an adult passport for my 18 year old sister. They open at 9:00am but didn't open the doors until 9:40am. We there at 9:45am with ONLY 8 people ahead of us and left at 12:00pm. This place is NOT efficient or organized in the slightest! There are two different forms for renewals and passport applications after you are no longer a minor (even though it's still technically a renewal). Not to mention, those that needed to take photos. They would service anyone who had mail and packages first, and then service the passport applicants in between if they had a chance. About an hour in they gave out tickets to those in line. The workers would also randomly go through the line assisting the renewals or ones with photos first. Absolutely no rhyme or reason. At some point one of the workers came up a few different times to see my application and ask if we needed pictures. After coming by at least three times, he finally took me to take me and process my renewal. That entire process took 10 minutes!! What in the world is the hold up then? When I was done I went back to stand in line with my sister, since she had a different form. Another half hour goes by and we are finally helped. We get to the counter and an older senile woman with gray hair assists us. She asks for my sister's ID and I'm baffled because we don't have it - I drove. She says that we need it because her old passport was a minors passport. I asked if we could go get it and she stated no, even though we have a ticket prior to their cutoff point. When she started to raise her voice at me, I was done with her. At NO point did the 4 workers that were randomly going through the lines checking peoples applications say anything to us! If they had, we would have had 2 hours to do at least 50 trips home and back to be able to make it. In the end, it took 2 hours to process my 10 minutes application, and we did not end up being able to process my sister's. We ended up leaving, and I will be definitely be going elsewhere this week to complete my sister's paperwork. This place needs to be managed better. They should have two lines for different applications and a line purely for photos. They should also at least hand out a checklist or something to so you know what you need to have. These people have NO urgency, forward thinking, or customer service! Plus be aware they only process passport applications for 2 hours and will send everyone else home if you're not within their cutoff time! read more