Visited on Wed at 5pm prior to closing and service was fast and they even saved me $ by recommending a more appropriate option than what I had been recommended previously. I have also visited various other times and lines are often not long, employees are friendly and efficient. Traffic to this location is not bad except for past 5pm coming from TO. read more

Nice, clean, quiet, with forms I needed before reaching the counter to boot! As I waited in line, Brandon came out, gave his coworker a break, and handled us, quickly, nicely and so professionally. A kind but mighty knowledgeable young man. As we waited for machine to cooperate during my Certified Mail checkout, he was so darn personable yet proficient. Didn't take long, but actually got to know a snippet about him. My kinda customer service! And so VERY much better than the small, busy, not so friendly one on Galena. read more

Update: I've moved out of state now and I received another piece of mail that had clearly been opened and taped shut, it wasn't unsealed as the sticker said. They didn't take the check inside because it wasn't worth the paper it was printed on. Shame on you USPS. read more

US Post Office - Post Offices Near Me - Simi Valley, California

Horrible customer service and very rude supervisors. I did a forwarding my mail when I moved I have never received a piece of mail it shows up on the daily notification they are not returning to sender and my mail is nowhere to be found. Ironically they tell me there's no forward on file when I have the confirmation email and postcard sent in the mail all they want to do is argue with you instead of helping. This is the shadiest Post Office I have ever dealt within my life. If my mail is not being delivered or returned to sender where is it???? Sad you can not trust USPS anymore read more

FRAUDULENT USPS EMPLOYEES. Do NOT use this office!!! We recently went inside this office and hand delivered 3 separate letters containing property tax checks going to different addresses. ALL checks were washed and deposited into different names within a couple days of dropping off to this office. We've made a police report, and complaint with the USPIS. read more

Nice small post office. Staff is friendly, however they sold us the wrong type of delivery after we specifically asked for, and were assured we got, what we needed. This resulted in a failed delivery on our time critical package, and our package was then held at another post office until we drove down there to retrieve it. Please be very careful to make sure you are getting the service you ask for. read more

We are a dealership on First St. Our business depends on mail delivery being on time, and coming every day. Our mail sometimes doesn't even get delivered, or delivered after our office closes so it gets strewn on desk of the downstairs business and our outgoing mail is delayed. We need checks to arrive and mail out on time, but we cannot depend on the US Mail for that. Most days the delivery doesn't come before I leave at 6 pm. read more

I stopped by this USPS office this morning to ship out my package that I'm returning. I already got the shipping label and everything so I just came here to drop it off. I found parking easily since I came right at 10am when the open. When I walked inside, only 2 people were in line and 1 person working the counter. It's very quiet in the building, like you're in the library. They have packing materials here as well if you need it. When it was my turn, the lady scanned my package and checked the weight. She also told me that next time I can use the kiosk near the front door to make things faster. I didn't know about the kiosk so if there a next time I have to come here, I'll try doing that. read more

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We wanted to leave a heartfelt review for Rick! He was extremely knowledgeable, professional, caring and thorough with our needs today at the post office. He is excellent at his profession and we are so thankful for his guidance. read more

There's a moody lady here and you never know which mood your going to get when you get to the window. I don't always have the time to let the person behind me go to feed them to her instead of self. I used to think it was random but after enough observations seems she just don't like men. Got fairly well abused at the window for not having my stuff properly prepped, not knowing and having to ask. Was taken to task pretty loudly in front of several customers warranting 2 additional return trips to the window of wonder. Thus, this sad place is not my first choice. For what ever reason, It is allowed to go on here. Poorly run and understaffed of course. AVOID read more

US Post Office - Post Offices Near Me - Simi Valley, California

Came home today to get my mail out of the mailbox and whoever from this post office delivered my mail ended up stuffing a package in there that I could not get out. Had to literally cut the box inside the mailbox just to get it out. Please be mindful when you deliver peoples packages that it fits accordingly. You can always leave it in my leasing office or let me know to pick it up. Common sense please. read more

Never knew this place existed! Always went to the one on Galena. Had to drop off a notarised letter, so I walked it in. No one was at the counter, which would have been great if I needed to go up to it. Parking lot is very small so could see that being an issue when it gets busy. Easy access off LA Ave. read more

New mail carrier Guy, on the West Business Side. Terrible customer service. Some days he doesn't even deliver. Our last mail man was great, this one is mean to our office manager. If they don't like people, they shouldn't be working with the public. read more

This is the closest post office to my house and one of the very few places that I can purchase money orders to pay my rent using a debit card. Every time I come in to do so Donna questions me and gives me suspicious. Looks because I purchased a few thousand dollars in money orders every time. She also proceeded to say that I could not pay with cash one time and I could only use a debit card, which is not true. I just thought I should share my experience. read more

I enjoy going to this post office more than any other in the Ventura County area. For the most part the employees are going as quick as they can, and will even go out of their way to help you out while getting another employee to keep the line moving. Since Covid began, the employees have not only been following all the protocols to keep everyone as safe as possible, but they have also been trying to help customers use the automated 24 hour kiosk. I recently had an issue with the kiosk, and the employees at the post office were able to help me, even after telling me the revenue from the kiosk is not theirs, and it is really difficult to adjust, but they were still able to get my parcel shipped that day. Although the kiosk is open 24 hours a day for shipping, there have been many times when I have gone to use the kiosk and it is not working. If it is working, the package drop off is stuck due to the package drop off being filled, which then brings me back to the post office the next day. I learned to check both things from now on. It is something small, but it makes a difference when you let the employees know about the issue, only to be ignored. Regardless, it's still one of the best post offices in the county. read more

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Probably the nicest lady ever works there on Saturdays. She was so patient with a gentleman getting a PO box making sure he understood what she was asking about whether he needed a change of address form before moving on to the next customer. I lost count of how many times she called the older lady in front of me who she seemed to recognize "sugar" and "sweetie". She went to the next station to get a selection of pretty stamps to choose from. Just really nice and helpful. They do probably need a second person at the counter though because there was a bit of a line. But overall, it was a very good experience. One other thing - the building is pretty nondescript from the outside. They could use a bit more signage. read more

Don't ever use the self service machines. Mailed a bubble mailer last week from Simi to Fresno and it came back to me after the expected delivery date as "incorrect postage". I went into the building and saw a usps person who said the machine didn't calculate the package postage correctly. He said the $ I spent originally was no longer able to be credited or used towards the price to ship and I had to pay all over again. What a joke! read more

Hope it wasn't breakable!! Do you know how many times I've called and talked to a supervisor about this guy? AND still nothing he still does this read more

US Post Office - Lazy Ass - Post Offices Near Me - Simi Valley, California

I received the kindest and most competent service from Sissi today. I have a lost package, and I have spent the past hour and a half on the phone and internet (talking and live chatting), and no one cared that my package is missing, or that it is two pairs of little boys' Crocs, but when I finally reached McCoy and Sissi, I got actual help. She wasn't over the top... just efficient and kind, which I would have thought I would see from any live person today. (Nope.) Anyway, thank you for treating me like a fellow human, Sissi. read more

The most friendly people work here. Its busy during the holidays but the service is amazing!

I have visted this post office over years . I went in today 24 November 2023. There is woman who works there who has no respect for a customer. I brought a box in which was a return to a vendor. First she complained that there was no label on it I had QR code for the return after explaining it to her she finally accepted the fact that she would have to print it The second issue was I did not tape the top of the box. She had roll of tape close to her. So I asked if she could tape it she no but she would sell me a $4.00 roll of tape now that's a scam I talking about a six to 8 inches of tape. This is been going for years same women complained so many times nothing I'd never done. It's not the only problem there. I been in there when there is ten or twenty people in there and she or maybe some one else would be the only one at the counter.The problem with this woman appears I worked for the government and nothing you can do to me read more

Well, this is amazing. I was awaiting a USPS delivery, which was to be delivered on 9/2. At 6:13PM I received my tracking update stating that the package was undeliverable, and another attempt will be made. After digging deeper the USPS tracking noted that the package was "undeliverable due to animal interference". WTF! I was home and yes, our 4 lbs Minpin was backing. All windows were closed, there is a solid wood door on the front. I have lived here for 28 years and always had dogs that barked at the mail carriers, its what dogs do. Never had this issue EVER in the past. If there was a Pitbull, German Shepard or the like, behind a screen door or at an open window I could see the delivery person having concerns, but this is total BS! read more

US Post Office - Post Offices Near Me - Simi Valley, California

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RUN TO THE OTHER LOCATION!!!!! If I could give them NO stars, I would. This Post Office is extremely unorganized. Employees are not helpful and you can tell they hate their jobs. I did speak to the supervisor multiple times and she is unorganized herself. My package was scheduled for pick up, I arrived at 10:00am and left at 10:45am with NO package. Supervisor specifically said my package was going to be on hold and ready for pick up....and it turns out it was sent out for delivery without my consent. So I basically wasted 45 mins of my life coming up here to pick up a package that was being delivered; and 30 mins the other day.....speaking to the supervisor face to face. read more

Don't go here. This is why fedex is a better option. I don't want private mail to take over but these people are rude. The store has a broken kiosk and they apparently don't have the ability to print prepaid labels. This doesn't have anything to do with covid it just poor attitude and service. read more

worst customer service I've experience, the female on the phone was just absolutely rude and had an attitude as if I'm not looking for help. delivery service did not leave a note for re scheduled delivery and now my package is missing and they have no record but I have the Ring camera footage. I will be posting the footage read more

Love my mailman, Dale! Newbury Park post Office is the best, but Simi Village post office had great staff too. Friendly, efficient folks. If you have to stand in line, not a bad experience. Also appreciate the Medium and large size postal express. Ones where I can fully pack a box for flat rate of $14 or $20 and it arrives in 2 days! Great deal!!! Especially when you are sending tons of food to college students! read more

"Masks are required for unvaccinated people and recommended for everyone in: Indoor public settings Retail Restaurants Theaters Family entertainment centers Meetings State and local government offices that serve the public". Covid-19.ca.gov ^^^^^^^^^^ Which means you DO NOT NEED A MASK HERE IF YOU ARE VACCINATED AND THEY MADE HIM LEAVE. read more

I've been dropping off packages at this location at 225 Simi Village Dr in Simi Valley ca For several years . Today June 22 2021 at 1:30 pm, I go to the loading dock and put Them all in the white bins/totes like many people do. There is really rude unhelpful man who is there sometimes. Today there were no white bins so I asked him if they had any. He said they never put white bins there. And was yelling/ arguing . He kept on saying no even after the other employee there said they do have them normally. The guy wanted us to leave the packages on the floor where they could Get lost or Damaged . This guy was too lazy to get a bin So he started an argument ? read more

This is a small post office for the people on the west side of Simi Valley. The parking lot is large and there are drive-thru mailboxes along the side. This post office is big inside and is very nicely kept. The problem with this post office is that it seems to be understaffed and can get pretty crowded fairly quickly. I try to avoid coming here during peak rush hours or during the holidays or tax season. The line can get so long that it almost goes out the door. They do have a nice self-serve station right in the front where you can buy stamps or buy postage for packages. This is very helpful, especially when they get super busy. They also have a large selection of postage boxes and envelopes along the side that you can pick up to make mailing items easier. The employees are hit and miss. Sometimes, they are super helpful and friendly and sometimes, they are rude and unfriendly. It really depends on the day. My overall suggestion is to use the drive-thru, if you can, or the self serve station. It will save you a lot of time. read more

This USPS office is well located (off LA Ave), modern and clean. There is plenty of parking (photo attached), a few PO boxes (not a lot) and some shopping/shipping supplies. Basically what you'd expect from a smaller USPS store for an area this sized. One warning, however: the line can quickly get pretty long (relatively speaking) so if you need service from a human being don't plan on getting in and out very quickly. read more

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They DO have self-service kiosk; I saw one. I've used it several times. Right when you walk in, go straight and it's at your left. I love the convenience and most of the time, there is no one at the kiosk, easy in and easy out. I love their priority Mail flat rate options; no one has better prices on the flat rate priority packages. You can fit as much as you want into the flat rate and the weight doesn't matter. And the flat rate boxes and envelopes are free! read more

I frequent this post office at least once a week. Rick and Donna are so incredibly friendly and knowledgeable. I love in Thousand Oaks, and actually closer to the Thousand Oaks post office, but I prefer this location hands down!! read more

Be careful, especially during the busy holiday season. I was struggling at the self-service machine, so I waited in line for a clerk. He corrected the zip code on one of my packages. When I looked at the receipt later I saw that this zip code was for a totally different city. I hope that the package somehow will get delivered correctly. read more

Update : I saw someone say that THEY HELP from packaging to mailing etc. ( review highlight) THIS IS NOT THE CASE!!!!! UPS is the only service in Simi so far that has done this for me. The Galena PO I'm sure does their best but during this time things are hectic too. However not as bad as this... The United States Postal Service isn't doing much to help during this pandemic. I understand it's chaotic and annoying, but every consumer still needs to be treated fair, respectfully, and without a shit attitude. We are all going through something right now. We all have problems. Everyone knows that you can't take them with you to work because it'll just rub off on everyone else. I won't dive deep into the situation since this location is already getting hammered down on this application. Long story short, I came to the front knowing my shipping option and what I needed. Instead of being helpful in choosing a package type or just telling me the cheapest option available ( which is what I asked for) she told me that I could purchase a package from behind me which I knew. I wasn't about to describe the previous package that the other Simi Valley Post Office (Galena Location; Go There!!!) gave me because I understand that everyone is short on time. I asked for any other options and she just pointed me to the back and told me to choose from their vast packaging options. So either the clerk had no knowledge of what packaging they provide or she merely didn't want to help me in choosing one that was best for my situation. Again, we are all going through this thing together. The best thing you can do (especially as a Government Agency since the DMV,EDD, and other services are known for being negative) is be helpful, informative and most of all efficient in helping the public. read more

US Post Office - This was posted by another yelper a year ago. Reposting today at 4/30 12:30pm (she's still working there) - Post Offices Near Me - Simi Valley, California

The usps website says this place has self service kiosks. They did not. Grrrr. Fool me once.

For the most part, this is an excellent location to handle your mailing. Lines typically are never longer than a few people (if any people..) and the employees have you in and out fairly quickly. Just what any customer hopes to experience! That being said, I decided to remove 1 star from this review because there unfortunately is a clear problem of customer service with some of the employees who work there. Whether they're in the right, wrong, or misunderstood... they have a terrible habit of rudely arguing with customers, not just myself, but noticeably everyone else up front. Customer service is a HUGE aspect of business, especially for the US Post Office. Hopefully this review at some part gets read by a manager and is taken to heart and discussed with the current employees. I know first hand how frustrating dealing with customers can be, but it's important to remember the positions we're in and the image we're portraying while in a place of work. That also being said, there's an older gentlemen who works there (what seems almost every day) and he genuinely makes my experience so great. I always aim to be assisted by him while in line because he's very polite and professional at his job. Overall, a clean and quick location to send out mail! read more

update: do not use thos post office under any circumstance. their stupid driver "couldnt access my home" while still leaving another package at my door. "supervisor" bitch at the office acts entitled to respect because shes old. you dont get respect for being old you get respect for doing your damn job and not shit talking customers. old review: the lady at the counter needs to learn to have less lengthy conversations with customers and that calling customers "babes" and "sugar" is disgusting and demeaning. read more

There is another post office in Simi, don't go to this location. Too much headache. Rude, angry. Hate their jobs here. Even for a drop off

This office has the worst personnel. The female called "manager" is rude, aggressive and useless. The mail person decided one day my house was vacated and decided without verifying or notifying to stop the service and return the mail to senders. We have made countless trips to this office to resolve and today we are giving up. This is the worst nightmare. They cannot even recognize they made a mistake and of course they are far from trying to solve it. If you live in Simi, you are doomed, worst service ever and today while waiting in line one of these postal workers was bragging about how great service they give.....insulting! No insight and brainless is the least to describe ALL of them. read more

Hello, I am furious over an encounter I had with Clerk 61 at this location. I have always gone to this facility and I have always had positive experiences until today. I came in to mail a certified packaged which contained extremely important papers, when I approached the counter the lady clerk (61 did not catch her name) did not greet me, fine she deals with clients all day and that can be difficult, I did greet her and asked "May I get some tape to seal my envelope?" she did not reply, she only put the tape on her counter where I was able to see it. I then asked: Do you know when this package will arrive" she very rudely replied "I don't know I have to scan it to see it" at this point I was still okay, no harm done. After scanning she told me the arrival day, I thanked her and waited to make sure she would put the tape on the envelope as I had kindly requested. As I was standing there for less than 5 seconds (check your cameras, you may have to as I will email every single supervisor until I get an apology) she in an EXTREMELY RUDE WAY told me "YOU CAN GO NOW!!" I mentioned I wanted to make sure the envelope was properly sealed since they are highly important and time sensitive documents. she again repeated "YOU CAN GO NOW" and point it towards the door. I asked, "are you okay ma'am?" she responded "I am great now have a good day" I walked away and said, "you have a great day ma'am, this is way the USPS keeps losing business to the private sector". She HYSTERICAL laugh and told me "I will have a good day" Please note I work in the Logistics field and I WILL TAKE THE TIME TO MAKE SURE ALL MY CLIENTS KNOW ABOUT THIS AND I WILL DO MY BEST MAKE THEM STOP USING THE USPS. I will also close my accounts (around 3-4 BMCs worth of mail a week) because of this. You expect this service at a fast food restaurant from a teenager, NOT from an old lady working for the government. read more