Friendly service, awesome place to satisfy your shipping needs! Plenty of parking with accommodations for handicaps and they even let homeless people sleep over! Such a good hearted place, with good hearted people. read more

I hate this place! there are always lines, lines and more lines!!!doesn't matter what day or time you go, it's always the same.... The only reason I'm giving 2 stars is because the staff is nice ( except by the old grumpy fat guy that works there. read more

Terrible service. If it is possible I want to give zero star. Even thogh I had an appointment for passport and cornfirm it, no body in the passport office when I arrive there before 30min. read more

Worst experience ever. I went for a passport and they cancelled on me last minute WHEN I GOT THERE, said the person who does passports leaves at 2 and my appointment was at 2:45 what a waste and the lady I spoke with was a jerk. Now today my sister went for her passport and she accidentally left her birth certificate home which we live 5 minutes away and we asked to bring it back and he said no because he's backed up mind you she'd already filled out the paper work.. these people suck!!!!! read more

You know, I appreciate the postal staff and the tough job they have, but, sigh, if you go there, don't be in a hurry. Respectfully said, it's one of the slowest postal center's I've ever been to. A postal employee was nice enough to ask "who's here for a pick up?" Because of the length of the line, I immediately raised my hand and approached the counter. After receiving my package, I didn't have the heart to tell the employee I needed a stamp to mail a letter. So I mailed it at a local postal annex. read more

Absolutely hate this post office. I have had a P.O. Box for four years and have complained and requested a way to transfer to a diff P.O. box and they never answer me. To pick up packages is a nightmare. Every day is different. Sometimes u have to wait over 25 minutes in line. These people are the slowest most non caring people they could hire. It takes me over five trips to this post office to pick up my packages and most are medicines which I need. Always long lines that take eternity. Hate to his place more than any other place in the HD. read more

I went into the post office this morning hoping to take care of my passport renewal and mail some things. A woman asked how she could help me. I told her and she let me know they only take passport applications if you have an appointment. I explained I had ALL of my paperwork and she went to check with her supervisor. They made it happen for me. Thank you!! I really didn't want to have to come back and I am running out of time. Kassandra was the women's name who help me. She was so kind and helpful. I just want to give a shout out to her. Thank you for being a happy human being. You made the rest of my day a good one! read more

Most ridiculous system ever. Supposedly package pickup line to speed things up. Not so. Head to the next person. "Package pickup?" Go down to the end. Where the clerk is prepping to mail a customers package? Apparently only one person is able to walk to get the packages. And Jackie wants a great review for doing what she gets paid to do. read more

This post office has one person who actually is human and the rest treat you like garbage or just ooze incompetence. It's always a crap experience unless you get the one gentleman there that has a brain. The employees are all pissed off and it's a perfect picture of how poorly something can work with enough lack of effort. read more

This PO deserves 0 stars. The mail carrier has (multiple times) left a pink slip claiming we weren't home when we were. Time sensitive? They don't care. I've gotten so many headaches just dealing with their service. Their complaint site isn't working...they never answer the phone..who can I complain to? Ugh. read more

This place is a joke. Worse post office ever.They dont care if your mail is missing. The supervisor Jessica Flores was to return my call. I have never received a call from her at all. And had to keep calling over and over and still nothing. After she assured me that she would call and find out what happen. Im still waiting..when mail is missing all they do is say well the driver is out I dont know what to tell you. . People dont waist your time THEY DONT CARE.Staff Is rude and have attitude problems.. read more

I came here to write feedback of the unfortunate encounter I had with the "supervisor" Jessica, and see that all the other reviews are negative because of HER as well. She has the absolute worst attitude and customer service I have ever experienced! Fire her, already! or let her retire, because she obviously hates her life and job that she cannot even properly deal with customers with respect. Anyway, if you want a post office that does not help you when your package has an issue and insists there is nothing that they can do, this is the place for you! Good luck if you ever get your packages delivered here. there's a 50/50 chance you'll even receive it, and if you can risk it then come down here and see if dealing with this staff makes it worth it! read more

I dropped off my package December 24 2019 inside at the drop box. Didn't even think that my package would not be shipped to its destination. Yesterday January 14, 2020, I decided to check my credit for my trade in which was the package I dropped at the post office and nothing showed yet as credit. So I decided to call Verizon to verify if they had received my package yet. It was confirmed that they never te I es the package. I continued to explain the situation to Verizon and they asked me why would I drop it at the post office when it sh our le have gone through UPS! ‍ I told them that I hadn't heard anything or received a package from the post office so I just figured well then it probably just got re routed and ups must have picked it up right? So I drove myself to the post office on green tree which was where I had dropped it on the 24th of December and I explained to the employee the situation. She wasn't much help and pretty much said my package probably got stolen either by ups or an employee there at the post office! I was like really? That easy? And so I asked her what about any sort of tracking of after I dropped the package where was it placed and she said honestly nobody cares about those packages because they don't belong here and ups never scans packages they pick up so they could've easily stole the package! I ended up leaving them coming back later and requesting to speak to a manager or supervisor, there's no reason of how it's impossible that no one would have some type of accountability for a package that doesn't belong there. My return address was on it and everything! I could understand if there was a package with no information what so ever then yeah we'll it's a mystery but a package that clearly has an address and return address how could this package get lost? So the supervisor lady at post office tells me yes there's no way of tracking u less of ups scanned the package which they didn't and they said it themselves that ups does not scan pick ups so how do they keep track of what goes out? She said to try UPS and see if maybe they have the package for some strange reason . So I go to the UPS on Jasmine at in Victorville and the man that is always there's super rude tells me if you don't have a tracking number I can't help you. He didn't even let me explain. And said well the post office probably stole it because we always scan every package when we pick up from the post office! I'm thinking What The Hell! Who do I believe? Obviously they are not going to admit they stole it so they'll blame each other! It's been a real nightmare! It's unbelievable the lack of accountability that the post office has. I'm sure this hasn't been the first time this has happened. You would think by now they would have a better system on place for packages left there by mistake but obviously there isn't and they continue to give a rats ass about packages that are UPS. When I think of the post office I think of a federal private safe place of privacy because of the mail. But what an eye opener this experience has given me. It shows how careless and no responsibility the post office has. The employees don't even care. The lady could have said something about when ups picks up they have a sign in sheet! But she didn't she said there is no record of any pick ups unless if they scan the package! This is just outrageous and now I am stuck with having to just be ok with the fact that the post office stole my package because they can't prove otherwise! What a let down! Never again! read more

It's a Post Office. Mostly busy most days with a long line. The people working here are nice enough: friendly and mostly helpful. There is a postage kiosk that mostly works to issue postage for your package shipping needs. Mostly alright. read more

US Post Office - the counter - Post Offices Near Me - Victorville, California

They don't deserve 1 star. Where do I start RUDE RUDE RUDE!! Even when they lose your mail rude. I put in a mail hold for 5 days and picked up my mail after 6 days. they've been holding mail somewhere in the back for 2 months. I found this out when they couldn't find a box that was delivered the day before. The facility is dirty and messy. read more

Worst post office!!! They like to take their time! It's worse than the DMV! I was in line the other day for almost two hours and never even made it to the window. I left and came back today, told the lady about that day, and she just straight up told me with an attitude that I was lying because she was there that day. Really?? How I wish there was another post office in Victorville! If I could give half a star I would. read more

Worst delivery service out of any of the carries. How do you not hold mail that could not be delivered? UPS does it, FedEx does it. And they actually give a notice to thrive customers. LAST time I ever ship thru USPS. You need to go out of service. read more

This post office has either lost or stolen several packages. (I order online a lot due to disability). The carrier frequently sends things back to the sender saying I don't live here, but delivers other things...and mail for people who actually don't live here. Today takes the cake, though. She once again marked that my package was delivered and it wasn't...instead I got a neighbors package. And my item was $150 PLUS SHIPPING. read more

Unfortunately this post office is the slowest and have the longest lines, I have ever encountered. I pay for a po box and anytime I need to pick up a parcel, there is only one line that deals with package pickup, hold mail, and delivery issues. Is quite frustrating that I have to come back after I see the line being too long to stand in line. They need to have separate windows for separate services. read more

Constantly losing packages and have an attitude when confronted. Staff seems to have remedial level organizational skills. I tried explaining to them that a 28lbs box of kitty litter could not be "Delivered to Mailbox" as the tracking had stated, but this was to no avail. Perhaps if I had explained my situation by drawing a picture using crayons and glitter the staff would have better understood my plight. Or they might have just eaten the crayons. read more

U.S. Postal Service huh !!! What Service ??? There is minimal SERVICE !! Prepare to stand in lines . Very long , slow hideous lines . Expect to wait in lines all hours of the day , especially during lunch hours. The office appears to be extremely understaffed, but workers appear to take their lunches at the busiest time of the day. What a NON- efficient way to get customers in & out. They appear to not care either , your at their mercy & appetites. Poorly managed if that's what you want to call it . read more

Horrible service , workers are lazy and rude , they don't help for nothing , delivery person is shitty and always delivers mail late or to wrong box they need new staff read more

This is my second time I scheduled a pick up and no one came to pick it up....how do u come to someone's house to drop off the mail but you can't knock on the door to pick up a package that was scheduled I don't understand so I'm going to schedule a pick up every day until someone comes to pick up my package this is ridiculous if you do not offer this service then remove it from your website as far as I am concerned if I schedule a pick up someone needs to pick up my package if you don't offer the service again remove it from your website.... read more

Absolutely terrible service. We had been contacting this USPS office and asking them to please send us our mail to our new address because we are 5 hrs away from this place now and can't afford to drive there to pick our mail & packages ourselves. We gave them our new address. Meaning, my husband, even my father in law, and I have called so many times & on different days on the month of October to keep asking them to ship our package to us. I have attached some evidence, of us calling over the past month trying to take care of this. By the way, it's difficult to take time off of work to keep having to tell them to send it. (Takes about 20-30 minuets to get a hold of USPS for each call.) We spoke to Manny & the supervisor. On 10/18/17 my husband was told by supervisor, (I believe her name was Beatrice, or her name started with the letter B) on that Manny had located the package and it would be sent to our new address. Thus, we already filed a complaint for being lied to about our package being sent to us, poor communication, & also being lied about getting a phone call from Manny, which I gave them my number, & I waited for it, & never received a call. This is unacceptable! We pay a lot to send things, especially boxes out of the Country. We pay for these services. Yet they have very poor communication skills. They lied about having it ready to be shipped to our new address, now it's too late, and it's being shipped back to the sender in Germany. We were very kind, and almost seems like we were annoying by them, just their tone said it all. Why is it so difficult to ship? We changed our address on time online, they also wrote "noted it down", at least we hoped that. I don't understand. I'm sure work is tough, it's tough for everyone, but why take the stress & poor performance on customers? Wish we could have had our important mail delivered to us. This is totally intolerable. I already filed a complaint, & I encourage you too if they don't do what they're supposed to, but yet they're getting paid. I wonder if their boss really know what's happening? They don't have it that bad either, it's not rocket science! Seriously, these employers don't work under extreme temperatures either. That's why we obtained our complaint case number. Recommend to do the same guys. Don't go to there not worth it, go to the Seneca Rd USPS office located at Victorville. It has more responsible, polite, and honest employers who get their job done right. read more

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I have been trying to contact my local post office for zip code 92394 for the better part of a week. The number to the post office at 16333 Green Tree Blvd in Victorville, CA (760-241-4433) is CONSTANTLY busy. Every time I call -- morning, afternoon, late afternoon -- it's ALWAYS busy. How is it that I cannot get someone to pick up the phone at a GOVERNMENT entity!?!? Makes no sense. I called the nationwide 800 number, and they tell they cannot help me and that I MUST go through my local branch that I cannot get a hold of. So my only solution to find out where my mail is to take time off from work to go to the branch near my house in person and ask a question that can be easily answered over the phone. This is not the first time I have had this issue with this postal branch. It is BEYOND ridiculous, and there needs to be an investigation into what the hell is going on at this branch. read more

Mailbox has been vandalized in my area. Postman leaves a note to residents to go to post office to pick up mail. I go once a week do to I have a life and work so I don't have time to do this but once a week. Finally I get a day to pick up my mail standing in a 1 1/2 long line, finally it's my turn, I provided my I.D lady goes to the back 15 minutes later say's mailbox have been fixed and we are now getting mail delivered. I was patient enough to say great thank you, I get home mailbox still has not been fixed, no mail in my box, I called was on hold for 45 minutes spoke to someone took my information said she will call be back in a few minutes. 3 Days have went by NO call NO mail !! I seriously don't have time to be tossed around. So Now what ?? Can Y'all open my mail and pay my bills. Thanks !! read more

Everyone is courteous and helpful. Best office in the high desert. My delivery is always accurate and delivered with a smile. The newest stamps are on sale on time and they have a good variety every time for special occasions. read more

This is by far the worst post office ever. Seriously 56.00 we rent a box every 6 months our mail is never end by the time they say. Then I went to get a package today that tracking said it was there and the rude lady said I can't help you if you don't have a slip. News to me, as the last 2 times I claimed packages with no slips. We're given no choice to rent a box as in the high desert all the mailboxes get broken into. Though gonna try mail boxes etc. read more

This place sucks they are slow , my mail box was broken into 3wks ago and they are telling me they don't know when it will be fixed

I came in today December 20,2019 to get my mail from my P.O. Box, I grabbed the wrong key at home and when figured it out I was in the lobby, I went to the person at the front desk and explained what I had done, She said there was nothing she could do! She said are you the primary on the account? I said my wife opened it up. She took my name went somewhere and returned and said No your wife is the primary. So I can't get a key made either ! I told her I'm on the account my business is on the account! She said there was NOTHING SHE COULD Do! I told her there has to be another avenue. She obnoxiously said to me Have a nice day! Like I'm done now move on! I drive 30 min just to get my mail, my wife is out of town so that's why I went to get it, I usually don't. I read online of a form 1093 I could fill out it specifically said spouses could be on the account. Why didn't this employee help me with this?? I'm very disappointed. Thank you read more

2nd day no delivery of mail in my neighborhood and cannot get anyone on the phone. Wonder who we can contact besides going into the office.

The lines here are RIDICULOUSLY LONG. I've never seen post offices where the line goes out of the main waiting area and spills into the PO BOX area. Although the staff working there are pleasant, I try to avoid this place as much as possible because it just simply takes too long to get anything done. read more

The delivery couriers don't get out of their vehicles especially when they have parcels to deliver. This is infuriating because they always seem to leave my parcels in my drive my area that is locked because we have DOGS. Our dogs tear apart the parcels. In fact Our couriers have a pedestrian gate just behind our mailbox that is unlocked that can be used and they DON'T use that... They claim to use delivery notes for items that need signatures and we get no notes. They SUCK!!!!!! read more

I have been to this post office many times and Hated'd only because its one line that runs out the door and only two postal workers at the counter that wants to talk to the person their helping for 10 min HELLOOOO there is a line here NEXT.. I didn't know the time they open today so I went around 8:45am they didn't open till 10 so I waited in my car and plucked my eyebrows. Here comes 9:50 and I go inside AND IT'S A FRICK'N LINE thank goodness the wait wasn't that long in and out in less than 10. When you decide to go have patients... read more

This place is completely unprofessional. The have admitted that they delivered a package worth $300 that was for my son to the wrong address. It has been almost a month and there have been no results on retrieving this package back. I have called countless times only to either be hung up on or be put on hold for hours. The customer service for this place is a complete joke. I want my package found and delivered!! read more

Standard USPS office...its on the old and run-down side, but they all are like that. Employees vary between friendly and down-right rude. Had no problems, in and out, and on my way again. read more

"My mail arrives bent, folded, mangled, even though there are multiple stamps on the mail that say 'DO NOT BEND OR FOLD". I buy stamps by mail from many sellers and they arrive damaged many times. If this business was privitized, half of the bums would be fired." read more

if I could but negative stars I would. Worst postal office, can never get a hold of them. Since I moved to Victorville once a month they stop delivering my mail and send it back to sender. I've had packages redirected. Not sure why they put my address as vacant. Very frustrating even calling the 1800 number us no help. read more

I have repeatedly tried to call this office to try to fix a problem with a package addressed to a PO box there. The phone is ALWAYS busy. I mean always. I think they just leave the phone off the hook 24/7. I have always been a big supporter of the Postal Service, but it is places like this that start to make me think that the federal government should just shut it all down and let the private companies deal with it. read more

Calling the post office for 2 days regarding a broken mailbox lock..my new tenants can not access their mailbox....he phone (760-241-4433) rings busy...how is one to contact post office?????? read more