If you haven't been to this location in a while, you will be pleasantly surprised, like I was today! The new management has completely transformed this location. I have never seen it look so bright and inviting! People make or break a place, I'm pretty sure this location is going to do great going forward. The staff are so welcoming, and the new manager clearly knows what he's doing. Great experience - thank you! read more

I called everywhere and could find no one who could supply two witnesses on top of having a notary that was walk-in, enter in UPS. We were recommended to try UPS by Poppy Bank and I ended up calling this location who had two notaries and enough people on staff who would also witness. The service was good, the price was reasonable, and the space was clean and quite busy. So we'll definitely be keeping them in mind when we next need a notary. read more

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Good ups store in a shopping center. I've been here a few times and the staff are helpful and have everything you need. read more

The UPS Store - Shipping Centers Near Me - Walnut Creek, California

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Great experience at UPS! The staff was incredibly helpful, friendly, and efficient. I had several returns to take care of, and they made the whole process so quick and easy. Everything was handled smoothly and professionally. I was in and out in no time. Thank you for the excellent service!!! read more

I was greeted positively, I needed an unusual sized box and they located it quickly and packed my item without any additional cost other than the box. Another clerk took care of another return I was out quickly because it was well staffed. I highly recommend this UPS site which is under new management. read more

This location is under new ownership and they are amazing!! The new owners are incredibly helpful, knowledgeable and professional. The manager has been there a long time and she is simply wonderful! They are completely redoing the store and I didn't recognize it when I walked in. It is a pleasure to do business there and I highly recommend this location. Christine A. read more

Amazing new ownership! Clean + amazing customer service. Definitely recommend their speedy service

Terrible no one knows what they're doing and I've been standing here for 10 min while they're all walking around moving glacially slow. There is also a HORRIBLE smell that is here everytime I come. I would never recommend this UPS and would rather drive into downtown to get better service. read more

I have been going to this location for the last 8 years. The previous owner has had some hard times in the last few years and she recently decided to sell the franchise. I walked in there yesterday to drop off a few packages and was stunned at the new changes. The store no longer has an odor to it. There is no longer any clutter. It is very organized with no lines. I met the new owner, Shahid and his wife Mel. Both were very pleasant and accommodating. They greeted me with a smile. I have over the years seen the store steadily go downhill, but I'm very pleased to see how the new owners have turned it around almost overnight. read more

This is a great UPS Store. It's under new ownership and is now clean and bright and very well organized. The staff are efficient and friendly and a total pleasure to do business with. I highly recommend it to anyone in the area for all your shippng, packing, and Notary Service needs. read more

Love this store! They are so helpful! Since Amy retired and soldi it, the new owners have really cleaned it up and the store smells great with the sand and fog reed diffusers ! Wonderful service!! read more

New owners! Shahid and Mel! Customer service is through the roof! Very professional and friendly! The store is clean and smells amazing! Definitely a whole new experience for your printing needs, notary service, and my favorite, Amazon returns! read more

It stinks in that store, literally and figuratively. The owners' attitude (both husband and wife) stinks. One time I returned five small packages from Amazon and the rude wife asked me, "Don't you ever keep anything from Amazon?" When I asked her if there's any problem with me returning items from Amazon, she got quiet. Another time, I got there 15 minutes before closing and she denied me service saying they're done for the day. When questioned why since there's still 15 minutes left until closing, she nonchalantly told me to come back the next day. No apologies whatsoever. Seriously, these owners don't care about customer satisfaction. Never again. read more

This store is an absolute pigsty. It's a complete disaster inside work aren't really friendly when you walk in the door last time I was there. The lady told me to finish my food and don't talk while I'm eating don't go here go to Whole Foods instead read more

The UPS Store - Disaster - Shipping Centers Near Me - Walnut Creek, California

I've been patronizing this UPS for the past 3 years and have always experienced quick and efficient service. However, I'm hesitant to go back as there's been an awful odor in the store in last couple of months that makes it difficult to wait in line. Please get a deep cleaning service and some air freshener! read more

Opens at 8 and it is very quiet out there. The lady who helped truly looked after me and was of great advice and efficient. I think that is what is called above and beyond. Nice start to my Tuesday morning thanks to her. read more

I appreciate the location of this store due to its convenience and decent parking availability. That said, the staff there leaves a lot to be desired. On a recent occasion, the store was empty when I arrived, which was good for me as I had a number of items that needed to be returned. When I was finally done with my transactions, one of the women working there had the gall to tell me I should shop less or go to the stores to try items on so I wouldn't need to return things. That is a remarkably insensitive comment given that customers like me literally keep her in business. read more

Absolute worst customer service and rudest employees ever. I went to make an Amazon return I didn't realize that my return needed its own package not provided from the store. Behind the counter, they had a whole box full of used Amazon mailers that people had left behind and simply asked if I could use one and put the label on it. The rude employees said absolutely not. You can buy one for $1.25 that's how we make a living. On top of this the store absolutely stinks. Never coming back here again and apparently according to reviews, I'm not the only one that feels that way read more

If you walk in with a smile, you will be amazed at the customer service here! I only wish I could use them more often.

Great store. Always professional but kind and patient. They are helpful to everyone. They serve a sometimes difficult crowd (Rossmoor) and Amy, the owner and her staff go out of their way to make sure the client is helped with kindness patience and skilled professionalism. read more

Awful rude incompetent service people. Couldn't help with my return after 20 minutes of trying to process it. Left & went to Whole Foods. They processes the return in under 5 minutes & were polite. They had a strong desire for quality customer service. The initial UPS Store had aweful customer service skills. This store gives the brand a bad name. read more

For the sake of convenience, I dropped off an Amazon return here even tho I usually avoid it like the plague knowing how bad the customer service is. And true to form (at least they're consistent), the guy behind the counter was super rude. And when I asked for a receipt for the return, he impatiently gestured towards the package and said: "Take a picture." Amazon requires all of their return sites to provide receipts and I'm pretty sure UPS does, too. This place is gross. I'd drive 10 hours to the next UPS store rather than ever set foot in there again. read more

I'm am always impressed with the high level of service that I get at this UPS store - Tice Valley. Amy is very kind to me!! it doesn't matter what service I need. She's always helpful. She's a great notary. She packs my Amazon packages & goes the extra mile. Everyone at this location is very helpful. I always leave there - Feeling happy with my day! Isn't it nice what kindness can do - even when you are just doing errands! Thank you!! read more

They lost my package and refused to help me find it. I went to this UPS store out of convenience because I wasn't close to the one I normally go to (in downtown walnut creek). I dropped off 3 packages and 2 were delivered while the biggest one was not. I went back looking to see if there was a reason it had not been sent out and the lady in the front only said if it were here we would've sent it out. I brought these packages yesterday and left them on the counter because the younger lady working just told me to leave it there with other packages. Very disappointed they lost my package and made zero effort to help mend the situation. read more

Amazon return drop-off. I asked for a receipt and was told I could take a photo of the shipping label because it's time stamped and I wouldn't have to deal with paper. I realize that doesn't prove it was actually accepted by UPS so asked for a paper receipt. The woman insisted I could take a photo so I'd have the tracking number. Not sure if they're trying to save on printing or if they really don't understand the difference. Not going back. read more

The UPS Store - Why a photo of a label is not the same as a receipt. - Shipping Centers Near Me - Walnut Creek, California

The only reason I use this UPS store is because it is so close to my house. However the service is absolutely terrible, in particular with Amazon returns. Amazon has made arrangements with UPS to have customers simply drop off items for return at any UPS Store without having to first package them. But if you bring an unpackaged return item into this store, you will get a stern lecture about the need to provide your box or padded envelope. If you bring in a packaged item with a prepaid mailing label on it, they will not give you a receipt. Others have complained about this as well. Every other UPS store I have used happily issues receipts for dropped off packages. read more

I walked into this store today 5 minutes before closing while I was on the phone with amazon trying to get a return label & it took longer than expected. They let me in & waited for me to try to get the label. Deana greeted me & was very kind when Amy (the owner) said to her "you can leave before your pizza gets cold", she said "it's ok I like cold pizza". When she left Amy the owner took over. I felt so bad that she stayed late for me but she didn't make me feel bad at all. I was on the phone for about 20 minutes past closing dealing with Amazon & when I couldn't get the label she even offered to help. This is the kind of wonderful & genuine service you get at this UPS. There is plenty of parking and it's conveniently located by a myriad of stores including Safeway, CVS, pizza, Starbucks, Mexican food etc. I highly recommend this store. read more

Ehhhhh this place lacks customer service. Ever single time I use this location, they are consistently rude or unpleasant. If you don't like your job, leave! Don't take it out on the customer. I have previously written an email to management which was ignored. Several more negative experiences have happened since and if it weren't for the fact that I work in the same shopping center, I would NOT use this location simply because the employees are so RUDE! read more

the slowest moving line of all time. plenty of time to write this review! I have a 2nd star because the people working are nice.. just a so slow. read more

Only go here when I'm in a rush & the nearby USPS is closed. Zero customer service, downright rude. Wayne only huffs & puffs like he's aggravated. The other older lady is just as bad, if but worse. They refuse to look you in the eye, they are very combative if you ask a question. Not a kind helpful attitude at all. There is usually a wait, especially on Monday's & today after waiting 10 minutes, not even a 'sorry about the wait'. I honestly don't think they give a crap if you come in or not by their horrific behavior. Only redeeming moment was the young lady who was there assisting people, asking their needs & helpful if there was something she could do. Too bad Wayne even spoke to her rudely. This will definitely be my last time. Why would I give my business to them? read more

Nicest people work there. Always pleasant, professional and helpful. And extremely patient with the senior citizens who frequent this establishment read more

If you don't like being a UPS affiliate store, don't be a UPS affiliate store. The staff (except the younger kid working there sometimes) is straight up rude. In the past, my main complaint is if you ship something, they refuse to print receipts because, "no one keeps them anyway." Today's experience was a whole new level. I had some Amazon returns which I returned through this store. I didn't think 8 items was a lot, but after scanning 4, the clerk said, "Man, did you keep anything?" After two more items, I said, "Only two left." To which she replied, "Jesus Christ!" I will not be returning to this store. read more

Never going to this location again after the way my elderly mother was spoken to here. It's a shame because this UPS Store is so conveniently located for me but I'll gladly drive an extra 10 minutes downtown to get decent service. The man who helped me stared like I was a total idiot for asking a question about my amazon return, won't be bothering him again! read more

Even though this UPS store is 2 minutes from my home, I have not to gone there in years. The owner and staff are unfriendly, not welcoming, grumpy, rude and appear to be very burned out. Today I decided to try them again rather than driving to another UPS store where they are friendly, say hi and smile. The owners husband helped me. He looked at me and pointed me to the far counter where he was. I asked if he would please move my box of returns (I'm handicapped), he took the box and placed it not gently on the counter. He was impatient when I was pulling up the Amazon return barcodes on my phone. Item by item be threw them to the counter behind him. When I said thank you, he didn't respond so I said it again and he mumbled something I couldn't understand. Hands down the rudest, burned out owner and husband. Sadly, they have a prime location and get a lot of business. They appear very ungrateful for the business. I will never go there again. read more

I will say customer service absolutely sucks at this location. Pretty rude and rushed demeanor here. I guess the people working here don't really care about being employed, even during a rough economy. If they did, maybe they would make more of an effort. When you call this location you are made to feel as if your call is a nuisance to them. If you feel that way fine, maybe I'll take my business elsewhere. I guess UPS is ok with loosing customers. read more

The employees at this location are very rude and I would go as far as to say verbally abusive to customers. It was really shocking.

MAKE SURE YOU ASK FOR A RECEIPT WHEN YOU MAKE AMAZON RETURNS. DON'T WALK AWAY WHEN GIVEN A RUDE ANSWER OR LOOK WHEN YOU MAKE THIS REASONABLE REQUEST. I didn't take my own advice and a $36.00 bathing suit was never scanned and put into the Amazon system. I carefully print out the return code and/or mailing labels and attach them to the items I'm returning. When I checked my Amazon returns yesterday and saw that one was missing, I called Amazon customer service and because I do a lot of purchasing and have been a customer for many years, they took exception this time and credited the money back to my account. Moving forward it is my responsibility to get a receipt. BE AWARE, THE MAN WHO I ASSUME IS THE OWNER NEEDS TO BE WATCHED CAREFULLY, DEFINITELY NEEDS AN ATTITUDE ADJUSTMENT AND IS REQUIRED TO GIVE YOU A RECEIPT IF YOU REQUEST ONE. read more

The Tice Creek UPS Store location is very busy. Heather and Amy work very hard, yet diligently and accurately. They want each customer to feel satisfied with services they offer. I am a satisfied customer (e.g., mailing, printing, email, fax, and scanning services). Another bonus is they are 5 minutes away from home and they provide services 10 hours a day. Thanks Heather and Amy. You offer invaluable services to our community. read more

Rude customer service from the moment I walked in. Go to the Botelho Dr. location instead, they're much nicer.

I really don't like giving bad reviews but I have used this Tice Valley location many times so I don't feel bad saying this. These people are so rude. I don't know if they are just old and angry or just plain rude. There are 3 older folks that just aren't nice. And to make it worse, the store is filthy and it smelled like fish!!! It was like a tuna fish sandwich sat there for days. Be nice and clean your store!!! read more