This is the best post office I've frequented in Illinois. The staff is consistently FRIENDLY! They…read moreare kind, courteous and SMILE! This post office is a gem. Kudos to everyone who works here, I wish the government wasn't cutting your staff, hours, and resources to continue to the excellent work you do here.

I don't go to the nearby Willing Post Office. It's clean, and all the employees welcome me kindly…read moreand warmly. They say and do things to make me feel close to them like a neighbor. It's smaller than Willing, but it's more friendly and comfortable than any other post office. It's a strange post office that never stops. I've lived in Northbrook for 15 years. No post office has had this atmosphere. Every time I go to this post office, I feel happy. Thank you ~!!! 나는 더 가까이 있는 윌링 우체국을 가지 않는다. 이곳은 깨끗하고 모든 고용인들이 친절하고 따듯하게 맞아 준다. 이웃처럼 가깝게 느껴지게 말과 행동을 한다.

SO BAD EXPERIENCE!!!!! I came with my 2 minors (3 weeks old…read moreand 4 years old) for my scheduled in advance appointment at 9:00. I've been in the office at 8:40 am and waited until my time. Employee (Shanice) took another customer for passport WITHOUT APPOINTMENT. At 9:00 I asked that I need to be served as it is my time already and she asked to wait. Wait for what!?? I called to customer service and they told me there are 2 days walking in the week (Tuesday and Wednesday) and today is THURSDAY!!!! I should have read all negative reviews before to make an appointment in this location! Poor, not professional and UNFAIR experience!

It's hard, impossible, actually, to imagine a more incompetent conglomeration than FedEx and the…read moreUSPS when assessment of service efficacy is the topic and the net sum of both of these hapless organizations rarely fail to underwhelm. Either one of these utterly useless entities, on its own, can almost guarantee a horrifically sideways transaction, but the sum total of both parts involved virtually ensures, if not a tragic outcome, than at least one sure to have gone sideways. Having dropped an express FedEx envelope at the Buffalo Grove Post office for shipment on July 15, 2025, more than two weeks later FedEx has no record of package/envelope receipt, and because the parcel contained time sensitive media, shipped to Los Angeles and requiring arrival by July 28, 2025 as a pre-condiition to an ensuing and promised refund, I am out over $350.00 due, again, to abject incompetence. Having thrice called both FedEx and the Buffalo Grove post office, each of the six encounters with the ensuing miscreants resulted in no solution whatsoever. Thankfully J.P. Morgan Chase's team of adroit customer service employees and its commitment to quality saved the day and refunded my expended, vaporized, funds in short order and with one phone call and a follow up response to an essentially boilerplate email. One wonders, however, why it should come to this, save the complete and utter incompetence and careless attitude on full display, daily, by the aforementioned, equally haplass, organizations named above. Is it any wonder that Amazon is destroying bricks and mortar entities engaging in e-commerce that entrust their products, and propensity for repeat customer patronage, to the likes of these utterly incompetent trainwrecks? Jeff Bezos deserves every red penny he acquires if the adjunct/dependent variable allows me to never again have to patronize, more less think about, either FedEx and/or the USPS any time soon, if ever again.

Avoid peak times due to lines, but otherwise, the people who work here are very nice and helpful. I…read moreagree that it could go faster, but it does help when they have more people working the windows. Seems like that has been cut back lately. I appreciate that they take time to run the postage several ways for the better options because postage is getting so expensive. It is not the workers' fault. They have no influence over the costs. During peak times, they also sometimes separate the customers by purpose so that if you are only picking up a package you move to the end window. The lobby has a good machine to weigh and purchase your postage for packages and envelopes. My local letter carrier is a great guy. So nice. He even knows to not let the cats out so he'll ring the bell if he sees them by the glass door, rather than open it--we have a mail slot. He lives in the neighborhood and treats us as neighbors--so thanks for that.

You guys put "Delivered, Individual Picked Up at Postal Facility" When i did not pick up my package…read morenor receive it. Why would you guys lie and make me search for my package? Just because you didn't have the time to deliver it? Just push back the delivery instead of lying to me and wasting my time. It wouldn't have bothered me at all if you had just done that.

This location has the nicest employees! They are all very kind and helpful. My packages always ship…read morewithin the day!

Sitting in my neighborhood mailbox for two days until I checked my mail instead of delivering the…read morepackage to my door.

I went out of town for 2 weeks in Jan. '26, and put a hold on my mail. When I returned, I was…read moretold there was nothing to pick up (not even junk-mail, which seemed highly unusual). On March 5, '26, I received a bundle of mail (held together by a rubber-band). This mail was postmarked Jan., and included several bills that I was subsequently charged a late fee on. When I spoke with the head of the A.H. post office (Euclid Ave.), she offered no apology, but said she would look into it and call me back. I've yet to receive a call back. The fact that I receive other peoples' mail (way too often), is bad enough, but misplacing my mail from Jan., and suddenly delivering it in March w/o explanation, is inexcusable. The postal service from this location is beyond poor, and seems to be getting increasingly worse over time!

I felt like racists to me, I regretted it for an hour and in the end I found out that they can't…read morehelp me in any way

This applies more to the parent company UPS but since they don't put their shipping centers on yelp…read moreI have no choice but to post here. UPS many times misdelivers to wrong address then I have to go hunt it down. Also sometimes reports as delivered when it was not actually delivered yet. Finally today they delivered a mangled package to the wrong address. Either they accepted a mangled package, which they should never do, or they mangled it after receipt and delivered the mangled package, which they should never do.

If I could I would be leaving 0 star for this location. Not professional at all does not know how…read moreto talk to customer. Holding my next day delivery package for almost 10 days and after coming for a pick up do not releasing. Owner Utsav Desai should train the staff

So bad. The office lady provided wrong information on purpose. Experience is really frustrated and…read moreconfusing.

USPS provides amazing value. I needed to send some envelops with two to three day delivery. UPS was…read moregoing to charged my wife twice what USPS would charge, and when I needed to return the signed versions UPS was three times at much $92 UPS vs $35 for USPS - and delivered a day earlier! I rarely see these kinds of savings but here is one - use it!

I don't truly understand; when you enter into employment with the United States Postal Service, do…read morethey simply suck out your soul during orientation, or is it a gradual process? Particularly for the people who work in the branches (postal delivery folks are fine), because it seems like at literally every post office people are just jerks. Every time they're monotone and completely disinterested in what they're doing. I worked in retail several years and of course it can be boring but I also said hello and tried to be cheerful to every person that I helped, and I just can't understand the attitude of practically shooting death rays at someone with the audacity to visit your workplace and need your assistance. But I came here to mail three cards, two to international addresses, and told the woman I needed stamps for them. I don't remember what question she asked but it was a good thing I specified that there were two international because she almost sold me three standard stamps. Then she kinda tossed them back to me and pointed me to where the drop slot was. OK, thanks.

I was going to raise my rating (1) since my last review since the rude primary counter person has…read moreretired and new counter people are much more professional and friendly. However, this week I had another disappointment. I filed a Hold Mail card for the period May 14-18. Card was handed to counter person on May 11. My mail was delivered every single day!!!!! Thank goodness a neighbor checked each day. This on top of several missed delivery days in February and March. Informed Delivery lets me know what's late or missing. This post office needs better management or it should be closed.

This is the best USPS location I've visited. Octavia is wonderful--extremely patient and always…read moregoes above and beyond. Everything is handled quickly and correctly. Octavia is the best!!

They just send your package to another hub and worry about it when it comes back. They are…read moredestroying themselves. Everything is taking 3 times longer to receive.