I visited the store to rent a torque wrench. Behind the counter, there was a female worker named…read moreMaira. When I entered, she didn't greet me, which was the least of my concerns. I asked her if she had a torque wrench, but she appeared confused and then walked away. What kind of customer service is that? Maira's behavior was extremely rude and unprofessional.

I went in the other day to purchase an alternator and felt like there was no customer service. The…read moregentleman that helped me looked up the wrong part and gave me the wrong alternator. Lol. With the box. In my opinion it did not look like he wanted to be there. I returned the next day to inform them of my situation and was able to order the correct alternator after verifying it for myself looking at the computer. I then came back later on in the day, (I was supposed to get a phone call but never did) to grab the alternator and they would not allow me to leave with the box that the alternator came in. This was frustrating and irritating to deal with. I have been a long-time customer and am seriously considering going to AutoZone or somewhere else.

Ordered a tear drop nsx stainless steel shift knob from them and got the product pretty quickly…read moreeven during the christmas/new years holidays. Perfect thread fit for my S2000.

Avoid this store at all costs. I went in looking for a wheel hub adapter for my 93 Impreza, I even…read morecalled 2 days before to ask them and they said they had a nrg one in stock so I went down and service was good but I ask him not once, twice, not even 3 times but 5 different time if he was sure that was the right wheel hub adapter. He told yes he's he's 100 percent sure. So I asked about return policy which there is none and I know why cause they scam. I get home and the hub doesn't fit at all. They gave me the wrong part and now I'm stuck with a $150 wheel hub adapter that I don't even know what it goes too and a $150 quick release that I can't even use and I can't return at all. This is a horrible store and I don't reckoning going at all, just go online basically what I had to do either way. If your going to run aftermarket parts store don't sell stuff that you aren't sure you're selling or at least be honest with your customers!!!!

Worst customer service had to go to American Express to get my credit back…read more Would not warrant a defective caliper. Was talking to them for six months about this. When it came time to replace it got no customer service. Do not buy from this store

Good customer service! Iron rock way is in a weird location. But found it took me a minute that nap…read moreis pretty small. Seems like it's just like a warehouse where they stock everything but overall, I had a good experience good customer service.

Friendly neighborhood auto shop that offers great service and is conveniently always open, or at…read moreleast it seems, when I need something for my car. I've never had any issues here and merchandise seem relatively fair priced. Clean, mediocre sized, and basically everything that you would expect from a good auto parts store. I would definitely come back for my automobile needs in the future.

Great help! One of…read moremy light bulb went out. My dealer said they have to order it and replace it later. Dropped by Kragen and they had what I wanted. Costed me only $10 and two nice guys help me to replace the bulb! They were soooo helpful and fast. Thanks to Kragen to save my money and time!

Today I stopped in to get some assistance with new windshield wipers. The store manager Melvin,…read morewas very helpful and assisted with even putting them on my vehicle. I definitely will be coming back based on the Customer Service and the support that I had this morning.

STUPID. DUMB. IDIOTS. If I could leave less than one star I would. The customer service was the…read moreworst ever. Older asian guy named Sam was incredibly rude. Go to O'Reillys instead.

When my wife told me that her car started sputtering when she attempted to start it, my first…read morethought was that it had to be either the starter or spark plugs. However, after looking at her service records, I realized that the car still has it's original battery from when she purchased it brand new in 2015. Therefore, I called O'Reilly and spoke with a friendly employee that informed me that they can conduct a free battery check. When I arrived, I was warmly greeted by Samuel who immediately grabbed his battery tester and met me at my car. Samuel confirmed my suspicion (maybe this means I am worthy of becoming a mechanic?) of the battery being low. Without pressuring me to make an immediate purchase, Samuel showed me a breakdown of the various battery options for my wife's car. He also informed me that O'Reilly can match the price of competitors, just as long as the warranty being offered on the battery aligns with O'Reilly. In a society where good customer service seems to be a lost art, I am very thankful for the assistance that I received from Samuel.

I called O'Reilly Auto Parts to pick up my online order per the order email instructions that…read morespecify "Call the store at (916) 691-3302 and we'll bring out your order or see a team member inside the store." The Manager "Jesse" answered my call and told me they don't bring the order outside and I read him the email instructions. There were no customers in the store and I waited for 10 minutes, then went into the store and he claimed there were other customers ahead of me and that online orders are not brought outside since COVID. I later confirmed with the district manager that the online order pickup procedures have not changed and are still brought outside to customers in the parking lot. The district manager was helpful in clarifying the incorrect information I was provided. Hopefully employees at this location become better trained with customer service. During other visits to this store the employees have been helpful. Most employees are somewhat competent with providing the correct part that is needed.

Our friend recommended this mechanic when my 11 year old Audi needed service. I'm so glad I went…read morehere instead of getting hustled yet again at the local Audi dealership. Anthony at AR Performance was thorough, knowledgeable, straightforward, fair, and prompt. Pricing for a diagnostic scan, inspection, and the service he performed was on par with other places. What I really appreciated was how he didn't just do the bare minimum and call it good. He used high quality parts, did several other small courtesy services I was surprised and grateful for, and offered to recheck the diagnostic codes for free after my next thousand miles or so, just to be thorough. It's a small shop but he's not cutting corners like chain places often do. We'll definitely take our cars here in the future, even for simple oil changes.

Anthony@ AR Performance was a true professional. He gave me a complete diagnostic and completed…read morerepairs on a Grand Cherokee while saving me thousands of dollars from a bogus estimate from the Jeep dealer in Elk Grove. He was very thorough and kept me updated while providing me options. THANKS ANTHONY!!

Have taken all out vehicles here for lifts, wheels and tires. They always do a great job and make…read moregreat recommendations that can save you money. No hard sell just truck guys that know there stuff.

Had a spray on bedliner done back in 2022. I had a small issue (peeling) due to an unknown cause…read more Ultra Truckworks took care of it no questions asked. Great service before and after the sale.