Very quaint neighborhood post office. Employees are friendly, easy access in and good parking…read more Pairs well with Cauley Square district. Inside is somewhat cramped and building is due for a renovation. Definitely a better choice for me than my designated P.O. in Homestead considering ease of access and short lines.

The person who works started talking to his friend outside and kept me waiting for 10 minutes and…read moredid not attend to me, look for responsible people

I wonder if they care about the outside it's disgusting all the time. They don't cut the grass for…read moremonths and there is garbage everywhere. I wonder if they will see this.

Poor customer service - they'll talk smack about you amongst each other, even if you're standing…read moreright in front of them during a transaction! I was having trouble sealing my package and I guess it was something they felt the need to comment on when I had asked for help, as if it were absurd. They don't engage with you at all, not even a greeting, unless you ask them a question.

I wish I knew her name but the lady who was at the hello kitty desk, helping us was so awesome. We…read morecame to do our passports and were late but she was so kind about it since we had taken our son out of his school in homestead just for this, but she was sweet with both kids and didn't feel rushed and helped with any mistakes I made with the documents. And they were short staffed and the line was building up but she never got rude or flustered. We have had really good luck with this post office and their employees it's our second time doing our passports here and both have been so smooth, we literally come here from far away just because it's much better than our closer post offices that's for sure

I had an extremely unpleasant experience at this post office…read more I was waiting in line, which was mostly empty, while on a work call from my job. I did not approach the counter until I was acknowledged, as I didn't know whether the clerk was busy. When I politely asked if I had been called, the employee (who identified herself as "Liz") responded rudely and told me I needed to hang up my phone. I immediately ended my work call and approached the counter. I apologized and explained that I don't step up to a register until I'm waved over. Despite this, the employee continued to be hostile. Before leaving, I tried to end the interaction on a positive note by wishing her a better day. Her response was, "You need an education." This comment was completely unprovoked, disrespectful, and inappropriate for a customer-facing employee. I have never been treated so poorly at a USPS location. If this is how customers are spoken to for something as minor as being on a phone while waiting in line, management seriously needs to address staff professionalism and customer service

I don't know why this location has such a low rating. This is my favorite post office. Everyone is…read morealways friendly and helpful. They are efficient and make sure the line keeps moving without being rude. There's also a self serving machine that you can use after-hours. The only thing that I am disappointed in is that the first collection time used to be earlier (as in the morning) whereas now they are both in the afternoon.

Came in on a Saturday around 3 PM to send a certified letter. The office was empty. I had the green…read morecertified forms filled out, and the clerk told me I had to attach everything to the envelope myself--something I've never been asked to do before. I asked her to guide me because I didn't want to place it incorrectly. She had an earbud in, was talking to the other employee, and had a rude attitude. While I was trying to follow her directions, she said "Oh God, help me" out loud, then said "I can't do this", stood up, and walked away, leaving me at the counter. The second employee finished processing it and gave me my receipt, but didn't respond when I said thank you ( multiple times) This level of unprofessionalism should have consequences. You don't get to refuse service, walk away mid-transaction, and treat customers like an inconvenience.

The worker names unique is very rude and unprofessional, she had an attitude as soon as they opened…read moreand cuts people in the middle of them trying to explain their situation. She's been rude to me and others

Well, I thought that they had improved this post office. However, there is still lot of room for…read moreimprovement. The last two times that I have come to it, weeks apart, they have told me that they don't have medium-sized boxes because the system is down. Well, don't wait until you are out of stock to order more. Seems that the management is not very diligent. The condition of the landscape and appearance of the building is deplorable.

Once again I'm so happy with the public service of this amazing country. With so many years in the…read moreUS I can't thank enough this country for their public service. I love to go to the post office. Their service is great! Such an amazing staff and impecable place. Ample parking lot and no lines at least at around 11:00 am when I go. Thank you to all of you working in here!!! Una vez más estoy muy contenta con el servicio público de este país increíble. Con tantos años en los Estados Unidos no puedo agradecer lo suficiente a este país por su maravilloso servicio público. Me encanta ir a la oficina de correo. Su servicio es genial! Un personal increíble y un lugar impecable. Amplio estacionamiento y no hay líneas al menos alrededor de las 11:00 am cuando voy. Gracias a todos los trabajan aquí !!!

The customer service in this facility is terrible. The bearded man was anything but nice. We…read morearrived for our appointment at 4:00 on the dot for a passport. He was arguing with a lady before us didn't even see we were there. He refused to see us because he closed at 4:01. Imposible since we were standing there. No matter how we asked he said no. Unfortunate people like this hold positions like his. Awful experience. Will NEVER go there again. If I could give negative stars I would.

Coming to the post office is a bore. But this office is always busy but so reliable and gives…read morecorrect info. It's also one of the locations that stays open till 7pm and that's always helpful when your running late to send anything. I suggest to come prepared. Have a pen and all the info you need ready so you can walk in and get everything you need with out any frustration. They have the envelopes and boxes for most packages and tape onsite to do it yourself. I also suggest to check out the occasion cards. I've actually bought some pretty good and funny birthday cards here. Cash or card is also accepted here so no worries. They also do passports here with no appointment needed.

Packages missing and say delivered when they weren't . Even less helpful In person. USPS needs to…read morebe shut down once and for all...burning our tax dollars for no reason.