I went on 11-24-25 at 9:11 a.m. and a young black man wearing glasses was very nice . Thank you, for helping me send my express package to my daughter in Chicago. read more

Honestly any location I go into the employees are always terrible. For example today Debbie Dingleberry at the 16 mile branch showed her lack of care and respect for her profession and customers. I understand being short staffed and busy and all the other things that go into working a job. Sorry your there for a check and you have to provide service. I came to the counter kind and understanding. I did not argue when I was told I had the wrong documentation I said I would be back with the correct information. But to be honest I'll just go somewhere else because your customer service is terrible. The funny thing is in todays world the customer has the option to just go anywhere. USPS could you please start giving your employees the basic training in customer service. Such as smile or say hello to greet someone. Not next and I can't help you come back later. Go stand in that line I can't help you. No wonder nobody wants to go here. I would rather use Fed Ex or UPS. read more

Tony is aggressive, loud, and condescending. Shady low key deception going on. I grabbed and envelope from a shelf. I got charged more for the envelope then the price shown on the shelf. When I asked about why I was charged more. The woman told me that I grabbed the wrong one. I showed her from where I grabbed it, then she said someone must have misplaced one envelope in the wrong section and I happen to grab it. I went through all the envelopes on the shelf under that shown price. And it turned out that Apparently they were out of the actual envelopes that belonged there so they filled it up with a bunch of other similar looking envelopes. No note was put anywhere. No mention at the counter about it. The woman processing my order got an attitude mumbling to herself who knows what. Instead of telling me the truth about them filling that shelf with different priced envelopes, they lied about it, and they got mad at me for asking them questions. Tony got himself involved aggressively by saying "you're supposed to read", "you can't read?" Over and over again. They made all kind of disrespectful, and rude remarks during and after the incident. I heard them cause I stood beside the door checking my stuff before leaving the building. Just yuk disgusting people ‍ read more

Sonya is horrible here don't believe a lot of false information she gives you when shipping packages. Also understand when employees here make a mistake you WILL GET SENT TO A CORP# for this locations issues that caused you like notoriously charging your TWICE for one package claiming a label or box is too small when the same packages have zero issues being delivered ALL THE TIME! Getting a valid refund from this office they will try to make you go through hoops just so you can give up on the money they took from you that they should've never received! read more

I've had too many issues with the post office here and its getting worse! I was suppose to have a package delivered yesterday, looks like they tried to send it to the chrysler plant, then the neighborhood next to me, then sent it back to the post office. I went in today to pick it up and she instantly just told me it'll be delivered today (which it's not). If you have someone's package at the facility and they are there to get it, the let them have their package! Years ago they lost my tracking mid-shipping, went there to find it and they couldn't see it, only to be delivered a month later. With UPS, FedEx and Amazon, the USPS should be closed. read more

Avoid at all costs. The workers are totally incompetent and rude. Always so many customers with 1-2 workers. More recently when the line was out the door, the "supervisor" was standing there more concerned with directing traffic than she was with helping with the actual function of the business. Complete waste of time read more

Update: Days after the horrible encounter with the young man who wanted to close early, I spoke with the new manager. She assured me that the culture would be dealt with and apologized on behalf of her employee. Her voice and listening ear made me feel hopeful about the prospects for this post office. I still avoid this office. But, I do wish her well and accomplishing her goals of revamping this office into one that is customer-centered. read more

Said my package was too big to deliver it was in my boyfriend name, they give you an option online to change the name of the person who picks it up, I get to the counter and they don't even scan the QR code or take the confirmation number they gave me about the pick up and who should be picking up the package. The supervisor was completely unprofessional and wouldn't even put in the number or scan the code just kept saying that the name doesn't match but if she would of looked up the confirmation or scanned the QR code she would of seen that it matched. Extremely unprofessional. Why even give a confirmation and that option if they don't use it? So ridiculous. read more

First off, we're all dealing with so much stress during these times with this pandemic and for me to go to a place looking for help and being treated like that is soooooo unprofessional. I work in a healthcare and have worked all through this pandemic and never treated a person like that because everyone should be respected. I've never met a person so unprofessional and very mean like the lady at the passport window. HER NAME IS RHONDA! We are all under pressure and I am sure she is as well, but she needs to realize the only reason she's getting paid is because of these customers, sooner or later she'll lose her job if she keeps treating everyone like that. read more

This place is great! In and out in 5 min. The representatives were helpful and very pleasant. I usually go to the one on 12 mile and mound but have to wait awhile. I will definitely be coming here from now on. Yay! read more

I have never had customer service at a post office like this one. From the moment I walked in I was greeted and offered help. The gentleman went out of his way to help me get the best rate packaging. Then the guy at the desk continued with very pleasant customer service. What a nice place! I will go out of my way yo ho back there again. read more

My negative comment applies to the passport services personnel at the Sterling Heights location of off Metropark. The blond lady, (didn't get her name), was not pleasant and totally unprofessional. I arrived with my family for what I thought was my appointed time only to realize that I mixed up days and came on the wrong day (a day later). Completely my fault for overlooking this but the staff person although she had time until her next appt. wasn't willing to offer any solutions. I pretty much begged her to squeeze us in since I took a day off work for this. She walked away from the window without saying anything, then got on a phone 'pretending' she was on a call talking to someone. After few minutes while she noticed I didn't walk away and wasn't planning to give up so easily she offered a time slot at the end of her day as a last appointment- while still being 'on the phone'. I didn't trust this was legit and asked her isn't she going to take my name down she nodded that she isn't with a frustrated look on her face and said that I'm fine multiple times. I walked away and decided to make a trip to the Troy post office and received a top notch service for being a walk-in. read more

so the line is long. i guess this lady is a manager supervisor watching the 2 clerks. i guess she is above customer service. can't you see the line and you just standing there. smh. customer service sure isn't what it used to be read more