Ok service for maintenance but difficult to talk to service…read more Line busy online appointment did not work no-one confirmed it; lots of static on phone line this am ! It's definitely not up to par with lexus of Richmond

Was the best thing I ever did coming here . Mr Kelly Taggert was the best person to talk to he was…read moregreat. And Stephon Ross was also great I'm 69 and this was best dealership I have ever been to.

Great customer service and fair pricing. Everyone has been super helpful and I love my new Tucson…read more The app really keeps you updated on potential recalls and lets you know when you need to come in for service.

I took my 2021 Hyundai Elantra in for a transmission fluid change and following the change it…read morestarted sporadically completely loosing power. I'd also received a notice from Hyundai that there was a service bulletin for a system update that Hyundai issued but the service team stated that there wasn't and that I'd have to pay for a diagnostic to have it brought back in. I brought it to Pearson Hyundai and they completed the update and said it was indeed the issue. It's hard not to feel like the West Broad Hyundai Service Department was just trying to squeeze me for money instead of completing the service bulletin....I will be filling a formal complaint with Hyundai's National team

Jason at service was incredibly helpful. My Jetta was having issues and the past two places I took…read moreit to were unable to find the issues. Within minutes, Jason found the issue and provided me with many options for solutions in my busy schedule. Very kind and patient employees overall!

The service the department is terrible. It can take a month to schedule something and good luck if…read moreit's a repair. (Read my experience below). I bought the service package and I'm doubtful that anything was done. And when it came to certain things that needed to be done outside my service package, the price was enough to make you think it's time to just get rid of the car. I just can't seem to trust these people. My experience: I had an intermittent issue, I brought the car in and they said it was fine. It happened again a day after I got my car back. The next available appointment was several weeks later. I book my appointment and several weeks later I bring my car back. This time the car is acting up up to the point I drop off my car. The service advisor checks it out while I'm checking it in and says it's working. I could tell he thinks it's user error but he said he would "pull the codes." (Strange that he didn't mention he pulled codes the first time) He calls me 30mins later and said they found nothing. I get the car back and it's still acting up. I ended up going to the VW dealership on the other side of town. Come to find out, they are busy but they have many appointments available and I was able to get one within 3 days. Once again, the car is working fine when I get to the dealership. The service advisor said that it's ok, they would pull the codes. I get a call 30 mins later and the service advisor tells me they found a problem! I feel like the only thing west broad VW overlooked was that the issue was not user error.

We purchased a used 2019 Mini Cooper from this dealership in 2023 and we've had NOTHING but trouble…read morewith this car. We have been in the dealership at least every 3-6 months repairing/replacing and fixing every single thing you could think of. And if you know anything about Mini, not a damn thing is cheap or even reasonably priced. They've knowingly sold us a car that was not inspected/repaired by them prior to sale

I had a week to purchase a vehicle for my college student, with alot of research prior to pulling…read morethe trigger I knew the year an model. It came down to price, that's when I this dealership stood out from the competition. I offered what I thought was a fair price and they negotiated to meet me close enough to make it work. I made an appointment to purchase and the car was exactly as the pictures showed, Justin and Jacob were friendly and professional. They didn't try to add anything at the last minute to make more money or reduce the value of my trade-in. I would definitely recommend this dealership and specifically dealing with Justin or Jacob.

Paid to have a car shipped from Norcross. Had an appointment today to drive it. Salesperson was…read morehelping another customer so we had to wait 45 minutes past our appointment time to test drive it. No one else could help us? Opened the car door and it smelled like a nasty ashtray. There is no way in hell they should be trying to sell this car. No detailing could even address the smell. I walked after driving it. I have never bought a used car before but I thought dealing with CarMax would change my mind. Nope. Back to only buying new cars. I am pissed that I had to pay shipping costs for an ashtray. UPDATE - CarMax refunded the money I paid to have the vehicle shipped.

Salesman Kenny Pinkard was so knowledgeable with the cars on the lot that we looked at and helped…read moreus find our perfect car! Thank you Kenny!!!

So I got a car from here a couple years ago and within the first two months I had it, the check…read moreengine light starts blinking and malfunctioned in the middle of traffic. This car was guaranteed to be up to date on oil changes and services and had supposedly been thoroughly checked before purchase. I ended up having to keep bringing it back, with each time the issue being claimed to have been fixed. The fourth time it appeared to actually finally be. I consistently have to add oil to my car like every two weeks and there's no leak according to the dealership. I took my car back to the dealership a few days ago for an oil change, a state inspection, and one of my tires what almost flat. Had to leave overnight and the lady at the desk very rudely told me to fill out the drop box paper. I asked where the drop box was and she simply gestured and said "that way" with no clear instruction. I repeated "where?" And again just "that way". Okay so now I drive around the building and fill out the little form explaining what I need done the next day and drop it off. The next day comes and the guy, Chad, doesn't even act like he read the sheet. He was like "I didn't see anything about tires" and I had written out what was going on. I even wondered if they were mixing up my car with someone else's. I went in when it was done and the lady at the cash register was really rude and acted like she hated her job. On top of that they tried to sell me work that I had just gotten done so it was obvious they hadn't even checked those things and we're just trying to get over $400 out of me on a $23 part that I had just gotten replaced. I don't know what's going on in this place, but I wouldn't recommend going here or getting any kind of service done.

Warning!!! For those who've dealt with McGeorge Toyota: Since their acquisition by Ourisman, I…read morerecently had a state inspection and was stunned by the $70 charge for a pair of wiper blades, which their website lists at $29.99. The dealership has clearly changed, and not for the better. Be prepared for pricing discrepancies and a shift in service standards. Don't go there!!!

The team worked diligently to meet my needs, however during the completion of purchase Wes (the…read morefinance officer) became visibly upset and aggressive when I declined the gap insurance. Although I'd already signed up for gap through my insurance company, he attempted to pressure me into an additional payment.

I spent a fair amount of time shopping for a new Acura MDX and reached out to several dealerships…read morewith the same detailed request. I asked each dealer to provide written quotes so I could compare everything clearly and consistently. I detailed the exact specs/trim I was looking for. Prior to sending that message, about a week previously I did visit this dealership in person and completed a test drive. They were friendly during this visit, and I liked that they left me take the vehicle out by myself with no time constraints. Following that visit, I received multiple follow-ups, every day, over the next week across texts, phone calls, and emails (all on the same day). While I understand the importance of follow-up, the frequency felt excessive--especially since I had not responded or engaged further. When it came time to give me quotes, communication didn't align with my request to handle things in writing. Instead of receiving a clear written quote early on, I was asked to discuss details over the phone. I had specifically asked to keep communication via email to stay organized. The initial quote I did receive was for a vehicle with over 7,000 miles, which I later confirmed was a manager-driven/demo vehicle. The mileage was not disclosed from the outset, and the pricing was not competitive compared to other dealers offering actual new vehicles. After that, there were attempts to reconnect and reset the conversation, but I never received a clean, written quote on a new vehicle that matched my requested configuration. Just a request for me to call them on the phone and talk. I already had six quotes in hand from other dealers on vehicles with 0 to 15 miles, with all but one of them cheaper than what they quoted for a car with 7,000+ miles on it. In the end, I chose to move forward with another dealer who gave a great quote the first time in writing, included an accessory package as well, and made it a simple and straightforward process. I trust these folks are nice people based on my initial interactions, but folks are usually nice when they are trying to attract a sale. I appreciate the effort to follow up, but overall the experience didn't align with what I was looking for in the buying process or respectful of the information I provided to all dealers to give a level playing field (give me your best quote upfront then I'm making a decision the next day).