I can't recommend this business enough, they are always really kind and professional! Definitely a…read morenice lowkey vibe! They are always patient, honest and informative! Definitely the warmest and best customer service when selling golds/precious metals!

Fast. Easy. Fair. I had a bunch of pieces that my grandmother left behind, and I wasn't sure if any…read moreof them had any kind of value. They were so kind and understanding and patient and went through all of the pieces with me. They were really informative and guided me on what different options were for different pieces. Will definitely make this my go to spot for any future items!

I went into Madison Jewelers to have a cremation necklace permanently sealed. My mom passed away a…read morecouple of months ago, so this piece, which contains her ashes, is incredibly important to me. I was honestly nervous even leaving it with anyone. When I walked in, I was greeted by two sweet dogs, a Frenchie and a lab, and Olivia (the human lol). I showed Olivia the necklace and explained that I wanted it permanently closed. She handled it so gently and let me know she needed to show it to the head jeweler to discuss pricing. About five minutes later, she came back with the necklace perfectly sealed. The work was flawless. No sloppy welding marks, no visible damage, and no difference in the bar at all. Just precision and care. Then she told me there would be no charge. I honestly had to rush out before I started crying in the middle of the store. Olivia, thank you. You have no idea how much your kindness meant to me today or how much comfort you gave me in helping preserve my mother's memory. I won't forget it. My sister and nephew have the same necklace, and I'll absolutely be recommending Madison Jewelers to them so they can have theirs permanently sealed as well.

I brought in a 1.20 carat oval diamond engagement ring with full GIA certification (J color, SI2…read moreclarity, excellent polish) along with all original paperwork from Diamonds Direct. I was upfront that I wanted to trade it in toward a new ring for my fiancée and even mentioned I had a 1 kg silver bar to bundle. They offered me $500 for the entire ring. When I pushed back (politely at first), they blamed the J color and some inclusions -- the same stone that was good enough for a $5,860 retail appraisal just a few years ago. $500 is not even close to fair market value for a certified 1.20ct natural diamond in a 14k two-tone setting. I walked away immediately. I understand businesses need margin, but this felt like a pure lowball tactic. If you're thinking of selling or trading jewelry here, be prepared to get insulted on value. The selection in the store looked decent, but after this experience I won't be back and can't recommend them for buying or selling.

Took much longer than I anticipated to receive my custom piece BUT it was well worth the wait…read more Flawless execution upon delivery and excellent customer service. If ever you need a special creation Long's is the place to go. They made nearly impossible job possible with a little bit of a wait. Perfection takes time.

Had amazing service from getting a necklace repaired to getting my custom wedding band made here! I…read morerecommend getting your jewelry here, the staff are great with consistent updates on my order.

March 4 2023 Back in December 2022, I contacted this jewelry store specifically to order a designer…read morering by Steven Douglas, who is my favorite designer. Long Jewelers was very prompt in providing a quote which I appreciated. I was interested in the cherub angel ring, which is actually discontinued now, but Steven Douglas himself created my ring from his archives. I was pleased with Haley at the jewelry store who I worked with via email. The ring took a little bit over six weeks to create due to the Garnet needing to be sourced. It was well worth the wait and even more beautiful than I could have imagined. An appraisal was even provided. I have been wanting this ring for probably 15 years. Over the years, I've noticed it's becoming harder and harder to find, so this was the year I decided to splurge. This particular ring is available in sterling, silver, and also solid gold with the heart being solid gold as well. What made me fall in love with this ring is the contrast of the white gold crown with diamonds and also the beautiful deep cabochon Garnet heart that really makes the ring so special and unforgettable. I thank everyone at Long jewelers who assisted in obtaining this gorgeous ring for me and also, I will tell you that I quoted this ring from several jewelry stores and Long Jewelers - Virginia beat everyone else's price.The ring is by no means inexpensive, so it pays to shop around, and there are only so many Steven Douglas dealers who can provide this beautiful ring.

Excellent service. Extremely fine collection of jewelry. Always excited and pleased with selection.read more

I've lost count of how many times I've been to Jewelry Repair & Design over the last few years…read more I've purchased pieces here, and had pieces altered or repaired. Everyone here is phenomenal. I cannot recommend this business enough.

I had walked in to get my young sons chain repaired. The young lady who helped me said "Ok give me…read morea couple minutes" and walked to the back, returned just a couple minutes later with the chain repaired and apparently it was just a simple fix for her! I had asked how much I owed and she said "Nothing, it's no problem. Have a good day" This was the first time I had been in this shop and that was so kind of her! Also as I was waiting I browsed the jewelry and noticed the broad selection. They are wonderful and I will definitely be back.

I contacted Either Ore about having a custom piece built based upon a retired necklace I found…read moreonline that can no longer be purchased. It took a few weeks but I was given a proper quote and explained the process which all seems very professional to me and prices were fair and in line with other quotes I had gotten at the same time since I reached out to a few jewelers. I've attended one of their piercing parties and bought some beautiful jewelry to go with a second hole I had wanted for a while. It was a fun experience at their partner location for the event, The Parlor Room. They're right across the parking lot from Whiskey River Tattoo and usually have a piercer from there attend and you can go there for piercing care and advise if you have issues so it's nice they're so close. I stopped in the store for the first time last week while in Red Mill and, although it's small, they had a lot of beautiful and quality diamond and gold jewelry on one side and some cheaper options on the other side. I was greeted by a friendly sales associate and spoke to her for a while.

Visiting on vacation. I wanted a nice piece of jewlery to…read moreremember the trip. Drove across town (since they make you think they are in Va beach but actually in a suburb). Get there, make a selection and was about ready to pay. The lady then starts this game of having to look up the prices (she got it out of a locked cabinet). Regardless, you had it tagged a different price and should honor it. I walked out and didn't purchase anything. I thought it was very shady! I will NEVER go back! Extremely rude!

I have several pieces of jewelry from Jenstones - including a ring, two necklaces and earrings -…read moreand love them all! Whenever I wear them I get compliments all the time. Each piece is truly unique and seem to be made of great quality materials. I'm not sure where they finds such beautiful stones - especially the Seaglass - but glad they do. The customer service is excellent, they really care that you find the piece that is right for you and you are happy with your purchase. I'll be checking back often especially with the holiday season coming up!

Malpass Gold Buying business is Awesome! They pay out huge amounts of money for gold, silver, and…read morejewelry! I highly recommend this business because they care about their customers and will always treat you right!